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Verizon overcharging on 3G4G Hot Spot devices

by leicaman94923    Jul 11, 2013, 11:55 PM

I have a Verizon 3G/4G wireless Hot Spot device as there is no Comcast or DSL where I live (Northern California Coast). The problem with the Verizon Hot Spot card is that Verizon doesn't advise you in any of their literature that the device must be turned off when it's not being used or you will be continually sent data (that you haven't requested) and will be billed for it.

I learned this after the first two months of using this card. I only use it for emails and minor web surfing. No youtube or any other video downloads, no internet radio live feeds... just marginal data usage.

I have a 5 gb monthly plan that runs $50, and never exceed this usage unless there is heavy fog. I live 7 miles from the Verizon tower and there are hills between the tower an my house... so I am on the margins of the transmission limits and those limits are exceeded when there is heavy fog. Verizon has admitted that I'm on the margins of their transmission capabilities and has not held me to the normal 2 year commitment.

Because I'm on the margins, if there is fog, my bill can be at least twice the normal $50 monthly fee and I can't get online. All of my bars are illuminated indicating that I'm connected and I'm prompted for my password every time I log on. There is no connection for at least 5-7 minutes, because of the fog, and Verizon is charging me more than twice as much as on sunny days because I'm not receiving any data (and am being sent packets of info that are part of the over billing policy of Verizon. This is criminal and there needs to be a class action against Verizon to rectify this over billing issue.

The problem is that in those first two months, my billed usage was over $100 instead of $50 because I left the device on when not using it. I was also not able to connect for hours at a time and my data usage recorded by Verizon was significant (and costly) while I could not connect.
It was only after repeated calls to Tech Support at Verizon that I learned that the device must be turned off or one is billed for data that's not requested. I've had many Verizon employees deny this... but it's been confirmed by several others and my bills reflect this.
Another issue is that even knowing that the device must be turned off when not actively used doesn't prevent over billing as if the 3G device is plugged in (charging) and turned off... a power outage will turn the device back on when the power resumes. If this happens after I go to bed at 11 and I don't discover this until 7 am... I have just been billed for 8 hours of usage. My computer is off and the card was turned off before the power outage... but came back on once the power resumed.
Those who own a 3G/4G HotWpot Wifi card need to be made aware of this as Verizon could be overcharging hundreds of thousands of users who aren't aware of this.
If anyone is aware of a class action suit that concerns this issue... please respond with a link so I can bring my voice into the case.
Thank you for reading this.

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