Years ago my buddy worked at Alltel and I worked at AT&T Wireless. Customer enters his store to upgrade her phone but becomes angry that there is a $35 upgrade fee.

"If you don't waive this fee, I am going down the street to AT&T!". She says.

"I'm really sorry but I don't have the ability to waive fees or give credits. If you do go to AT&T talk to ask for..."

Lady came in stunned that he allowed her to walk. I took it in stride having worked there in the past. It was a nice three line activation. I took him out to lunch and we laughed about it. With LNP I would port every year or so especially since I have a Google number if it weren't for the unlimited data loss. Once it is gone...it's gone for good.