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Replying to:  Was told by Verizon I had 4g service but do not . . . by kiteflyer   May 30, 2012, 12:01 AM

Re: Was told by Verizon I had 4g service but do not . . .

by nodeposit    May 31, 2012, 10:23 AM

That's why you don't go through wirefly. You took the time to go to the store and get the info, you should have gotten the device there. Since you got it from a 3rd party, you have to get it fixed by that 3rd least thats how we have to do things (premium retailer)....if we need an ETF waived for reasons like this, we have to go through our indirect manager, customer service won't do it. You will need to contact wirefly. Pretty sure they have their own cancellation fees too, so heads up.

Personally, I hope they don't change it and you have to pay it. Call me a d*ck or whatever name you would like but plenty of other reps (with any carrier), whether they will admit it or not, feel the same way I do. We despise customers like you. You come in to the store and waste our time and then to save a few bucks go somewhere else........then you have problems and where do you come? Oh yeah, back to us and expect us to fix it. Then you're mad when we can't or won't. At least in this scenario had you gotten it from the store, you could've gone into the same store and spoken to the same rep that gave you the wrong info and you probably wouldn't have had any problems fixing it.....but hey, you saved $50 right? Good work.

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