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Payment Fee:

nodeposit

Nov 30, 2010, 6:08 PM
Yes we charge a fee to pay cash.....if you don't like it, pay another way or go somewhere else...nobody is forcing you to pay cash here.
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epik

Dec 1, 2010, 10:40 AM
Agent location?
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Menno

Dec 1, 2010, 1:01 PM
Any location that doesn't have a payment machine (most of them) will have a fee. They use a third party program to process the payments that charges $3 for each use. if they're NOT charging a fee they're taking a $3 hit for each payment processed.
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JTRaven

Dec 1, 2010, 1:26 PM
yep I hate when people argue when we have to charge them the fee, most of them understand though
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Jayshmay

Dec 4, 2010, 3:29 PM
My monthly bill is $173, so when I say enough is enough, I mean it!!!
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epik

Dec 1, 2010, 1:27 PM
Even the local premium retailers with a Verizon payment machine have a fee. I used to assume it was simply to cover the cost of doing business (I'd charge it to, even though I don't like those kinds of fees). I wasn't aware that many of them were going through a third-party. In my area, if they're not a premium retailer, they just don't do it (aside from helping with #PMT).
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hrmles1

Dec 3, 2010, 7:11 PM
Forgive my ignorance here but don't most people just mail in a check or pay online at the Verizon website or through their own bank bill pay? Seems like a waste of time to run into a store every month just to pay a bill.
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Menno

Dec 3, 2010, 9:18 PM
You would think. But there are a TON of people who want to pay... IN CASH every month, and complain about the fee... every month.
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hrmles1

Dec 3, 2010, 10:00 PM
I feel sorry for the employees working in those stores!!!
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epik

Dec 4, 2010, 12:03 AM
People come into my corporate store all the time. We have an automated kiosk for bill pays, cash, check, or card.

People using the kiosk often use cash. Some people get paid in cash. Some don't use or don't have credit or debit cards. And a few customers are flagged as cash only after bouncing checks time and time again.

As employees, we often use it to pay our bill. We don't get paper bills. Me, I forget to pay my bill all the time. I don't think about my own phone bill while I'm dealing with others' bills.
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Jayshmay

Dec 4, 2010, 3:36 PM
I don't have to worry about going anywhere, don't have to worry about business hours, don't have to worry about being on hold.

Mailing checks is way, way too old fashioned for me, its a waist of a paper check, waist of an envelope, waiste of a stamp, plus it takes way to long to actually post to the acct that way.
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vzwinagent

Dec 4, 2010, 6:33 AM
Most of us use Datascape, which is provided by Verizon to us for all payments... postpay, prepay, and easypay. The fee we get charged is actually .75 per transaction, once a month. The $3 is recommended by Verizon for us to charge and is automatically places on the Datascape receipt by Verizon.
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Mikey C

Dec 4, 2010, 12:36 PM
Wow. Learned something new today. We had a meeting with the companys owner (3rd party retailer) And he told us that IS what we are charged. we dont charge anything to the customer, so he was stressing that we LOSE three bucks, plus what he pays us hourly when we take a bill pay.
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Jayshmay

Dec 4, 2010, 3:39 PM
Oh, so it really is greed. A charge made up out of no where.
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texaswireless

Dec 4, 2010, 3:54 PM
Most agents actually lose money taking payments.

Other than the 75 cents we pay per transaction we also pay someone to account for all the datascape payments coming out of our checking accounts. This typically takes about 15 minutes per day, every day of the month, for a slower store. That is 450 minutes per month on average of paying someone to make sure datascape doesn't actually take out too much money, corrections are processed properly, etc. For a busier store or larger chain there could be a full time employee wages solely in charge of this.

You typically are paying someone with an accounting background for this so let's say including payroll taxes you are paying someone $18 per hour (that is cheap but for this purpose will ...
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epik

Dec 4, 2010, 3:48 PM
Verizon refers you to Datascape for merchant services. The charge is how they stay in business. They're not affiliated with Verizon, aside from their business relationship. AT&T uses them as well. I did a lot of digging into the company.
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Jayshmay

Dec 4, 2010, 3:21 PM
Why not have Verizon software? There are dozens, and dozens, and dozens of business that don't have some stupid 3rd party software.
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Menno

Dec 4, 2010, 4:58 PM
Because the verizon software is the one charging the fee
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Jayshmay

Dec 4, 2010, 5:26 PM
I thoutht you explicitly said that it is 3rd party software 😕
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Menno

Dec 4, 2010, 5:36 PM
It's complicated. It's not managed by Verizon, but it's their software and the ONLY option for making payments outside of normal methods.

Corporate business and interactions isn't simple and clear cut.
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Jayshmay

Dec 4, 2010, 5:40 PM
So do you have any predictions about Smartphone specific LTE rate plans? I'm not even positive if that will be announced during CES or not. You can PM your reply if you want.
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epik

Dec 4, 2010, 8:35 PM
Sounds like a good writeup for another site...
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Jayshmay

Dec 4, 2010, 3:18 PM
CEO's should go back to business school, or LEARN better customer service skills. I swear being charged to pay a bill is the stupidest concept in business. People are already being charged for a service, enough, is enough.

Maybe CEO's should be charged higher in taxes for making more than 700x the average employee.

Call it a greddy CEO tax.
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texaswireless

Dec 4, 2010, 3:56 PM
Oh and by the way I am a CEO of my business and I had several employees in 2009 who made more than me. Looks to be the same in 2010 as well.

You are talking above your pay grade here.
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tmorep03

Dec 4, 2010, 4:03 PM
well your probably the only ceo that makes less than any of their employees. Every ceo on a major fortune 500 company is making 10x times the amount of an average employee and probably paying less taxes, that is how messed up this country can be.That is why a ceo is usually republican cause they are the ones who gives taxe breaks to the rich and let the average american pay more in taxes.
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texaswireless

Dec 4, 2010, 5:10 PM
And do you have any idea how many CEO are out there in this country?

Probably not the best place for a business debate and definately not a good place for a tax debate. I can guarantee you they aren't making 10 times more AND paying less in taxes. If the CEO is making $400K and the average employee is making $40K and they employee 1000 people that is a pretty damn good ratio. Frankly if you are in charge of the livelihood of 1000 people and you generate a significant amount of income for your company and/or shareholders $400K is a bad return on your investment.
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Menno

Dec 4, 2010, 5:27 PM
It's good to know that you're ignorant about more than cellphones.
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texaswireless

Dec 4, 2010, 6:41 PM
Ouch.
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texaswireless

Dec 4, 2010, 6:42 PM
Oh, and I am a Libertarian.
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Menno

Dec 4, 2010, 7:44 PM
you can't be a libertarian. They're all anarchist pot smokers who live in their mom's basements playing monopoly with Linden dollars. 😎

(I'm one too)
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texaswireless

Dec 4, 2010, 7:48 PM
Hey!

I don't live in my mom's basement.
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epik

Dec 4, 2010, 8:38 PM
Prove it.
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texaswireless

Dec 4, 2010, 9:46 PM
I don't live with my mom, she lives with me. Big difference!
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epik

Dec 4, 2010, 10:00 PM
Ah. Entirely!
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Menno

Dec 4, 2010, 5:26 PM
You can pay (For free)

-By the mail
-Via payment machines at tech centers (cash, credit, check, and debit)
-online by check, credit, or debit
-on your phone by check credit, or debit

If you INSIST on paying with cash You'll pay the processing fee. This is STANDARD Jay. EVERY utility does this. Because it costs money to process this payment type. And there are MORE FREE WAYS to pay than there are ones that cost money.
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Dollgrin

Dec 4, 2010, 6:15 PM
I agree Menno.

The previous wireless carrier I worked for had an automated payment machine that NEVER had a line, was really easy and fast to use, and the payments posted quicker than if you did it with one of the rep. People would stand in line for at least 30 min while reps were selling phones to fixing phones and when they finally got to the front of the line they made a huge deal about their wait in line and that they shouldn't have had to wait and follow that up with "I don't want to use the machine, I want to make sure my money is actually going to go on my bill". I always wanted to reply that in all honesty, if they were worried about their money being taken and not put on the right bill, etc, that they were safer using the machin...
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epik

Dec 4, 2010, 8:43 PM
And for me, I know that -I- am in control of the process. I prefer online or automation. If I had a way of paying my power and gas bills at a kiosk, I would.
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Dollgrin

Dec 4, 2010, 9:09 PM
Isn't that the truth!!!
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