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Verizon Price Increase RIPOFF!!

by Mduke222    Feb 13, 2010, 11:06 AM

In December, I wanted to get a LG Touch for my daughter for Christmas and I was told that I had to wait until February due to my upgrade subscription. Now I have 4 phones ready to upgrade and they want to charge me an extra $9.99 per phone because they demand a data charge. This is unacceptable! It's the same phone that was sold in December without the extra charge.

It appears that Verizon wants me to take my family plan (5 phones) and my $180.00 a month to another company. I have been with them for over 9 years and they are willing to lose a loyal customer because they refuse to adjust this extra charge.

I have called every day for the last 5 days and no one is willing to help. I'm respectful to the agents, the Supervisors say that they don't have any authority and I was promised that 4 managers/Assoc. Directors were to call back and no one has. I leave messages daily but I get no support.

This is about greed and ARPU. They tell me to choose other phones... have you seen the phones that do not require data charges?? Verizon calls them SIMPLE phones - apparently, for simpletons.

Verizon is willing to lose a loyal customer, 5 lines and $180 (avg.) monthly payment because they refuse to omit monthly data charges of $19.98.

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