Thanks for answering my question.

Sounded too good to be true but one can always hope!

-Katie

GWFOX said:
A "new" service agrement is the ACTIVATION of a BRAND NEW phone number and the set up of a BRAND NEW acount.

Re-signing a contract has nothing to do with a BRAND NEW activation. Re-signing a contract and getting a new phone is called an upgrade.

So no as a VZW existing customer you would not be eligable for the new activation promotion. You would only get it IF you set up a brand new phone number OR added a family share to your existing acount.

No problemo Katie.

Glad I could help. 🙂

I have found that both Sprint AND VZW have these "new customer only" promo's. Know why?
Mr. Customer has service with Sprint. He sees a promotion offered by Sprint for a snazzy new phone, but sees that the offer is for NEW customers only. Mr Customer calls Sprint and asks, "Why do I have to pay 250.00 for this phone but a new customer gets it for 50.00"? The Sprint rep tells the customer he can get the phone at the NEW promo price IF he is willing to get a NEW number. Mr. Customer doesn't want to give up his number, but he likes the phone, so Mr. Customer agrees to this and gets a new number for his phone. While this "promo" is designed for NEW customers, it has a HUGE benefit for carriers who do this. This customer is now a "NEW" custome...
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actually, you're incorrect. we would allow him to add a sub line to his current accont- not change his number- to be eligible for instant-rebate/new customer pricing. he must keep his current line/number functioning and open a sub-line under it; ie: a NEW activation is REQUIRED. anything else would be false churn... and we aren't a fan of creating such innaccurate churn rates within our subscriber base... as i don't think any company would be. but you were... almost right... kind of... ok, you were just wrong. 😲 😁

umm.. two active lines of service that the customer pays for is not what the customer is looking for.

he only wants one, and keep his number.

so he can't.

unless.... there's two ways.
but whatever, if he's smart enough he can figure it out.

Actually, it IS correct. I used to work or Sprint PCS and know it to be a fact. Just because you don't believe it doesn't make it not true. And guess what? Subscriber totals come from how many active LINES not ACCOUNTS. You and I both know that. So when you add that line to the account that counts as a new customer add, but when you don't have to count the newly inactive line as a loss until it recycles, there are 2 active lines listed on the account. Oh, and if you were right about companies not flubbing their subscriber numbers, then there wouldn't be several agencies looking at ways to make companies HONESTLY report those totals.

CainMarko said:
Actually, it IS correct. I used to work or Sprint PCS and know it to be a fact. Just because you don't believe it doesn't make it not true. And guess what? Subscriber totals come from how many active LINES not ACCOUNTS. You and I both know that. So when you add that line to the account that counts as a new customer add, but when you don't have to count the newly inactive line as a loss until it recycles, there are 2 active lines listed on the account. Oh, and if you were right about companies not flubbing their subscriber numbers, then there wouldn't be several agencies looking at ways to make companies HONESTLY report those totals.

all i was saying was that a current customer can't just be c...
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hows he mean?

I think he just comes across kinda hatefull when someone doesn't word something right or if anything is wrong

thats how ash comes off as well?

*shrugs*

some people are different, yet some people copy those people and think they're different.

ok, ash. truce. we probably got off on the wrong foot. believe it or not, i'm not an a$$hole. I personally feel this website AND forum are the BEST in the business. I come here for information and news, like more and more people are doing everyday. I came here more than a year ago to read the really cool articles about the new stuff. A co-worker introduced me to the site while i was working for sprint. When I started to work at Cingular, I started hitting the site again. I started reading the forums, and realized what a wealth of info was to be had by "picking the brains" of the industries own employees. I also found that MUCH misinfo was touted here. Not by most, but by some. But it was enough misinfo that it made the average site viewer t...
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Amen Preach on Brother Cain

VZW does not offer new customer promotions. VZW offers 1yr contract pricing, 2yr contract pricing and full retail pricing. However, authorized agents of the direct channel (ie Circut City, Radioshack, Wireless Zone) supply their own equipment and they may have special promos that are only offered to new VZW custr's b/c their commission is greater when the obtain a new custr than the commission they would recieve when upgrading an existing customers. This is the reason why the indirect sales channels may offer cheaper pricing on equipment. Another thing one must remember is that when they purchase phones from Circut City and other indirect agents, all equipment issues such as manufacter deffects must be returned through agent they were pu...
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2 things with that...VZW doesn't have any new customer promos and does not participate in the underhandedness that you are talking about here...also the number usually recycles back into the pool for new services within 30 days you both claim there are wrong big guy!

That's actually good to hear. I was just in the mall yesterday, visiting an authorized VZW kiosk in the DC area. And first, the rep quoted me an absurd price for the VX7000. I said to him that I saw the $179 rate on the web. And he swung around a little acrylic sign (a print-screen from the web) and said to me that only New Customers pay the $179 rate. Even though I'm not on a contract, I wouldn't be paying the new customer rate -- I would pay $209 for signing on again to a new 2 year contract. He tried telling me "it's *only* $30 more for you." I thanked him and walked away. Apparently this undermining stuff does exist out there...

Login to "my acct" online and order the phone there. You won't get a mail in rebate when you order online the discount from the 2 year price is given on the spot.

We are trying really hard to get ALL of our reps to be perfect and not a dud, sorry you came across one. There is alot of things employees in general do incorrectly mainly because it's difficult to make everyone happy, even the employess; so some will try to make us look bad by doing what you experienced. Like I said though, were trying to get ALL our employees perfect.

now the thing with that is that you most like walked up to an authorized agent of ours...now when it comes to authorized agents usually the only thing they are going to have in common with actual VZW stores are price plans.....as for phone pricing and actual service agreement terms(i.e. additional Early Terminations Fees and return policies) They basically have free rein on those...

Cain,
Get over it. It has more to do with the way individual dealers get paid by the carrier.
Until recently Sprint had no upgrade program and now they do. They pay the customer directly via rebate after the customer buys the phone.
With Verizon, the customer can walk into a dealer and get the phone for the new customer price as an upgrade because Verizon pays the balance to the dealer. If the dealer wants to giver further incentives to get a new line then they may. Often these incentives for new lines of service are due to the fact that the carriers all pay more for a new activation than a retention contract for an existing customer.
It is not a Carrier issue, the carriers pay the same amount it is more of a dealer issue.

With Cingular, when a customer is eligible, he can upgrade using ANY promotion that he is eligible for in his area. Cingular doesn't require you to get a "new" activation. Not all carriers make you get a new activation either, but a few do. My only beef is with the so called promotions that make a customer cancel their line and open a new one to get the "promo". That just flubs the numbers in my opinion. Oh, and it's not like I have to "get over" anything. I've seen this for years, so I definately know what to expect when handling the wireless industry. Somebody asked why they couldn't get a certain price on a phone and I gave them my opinion on a possible reason.

I don't understand Cain, nowhere in SPCS's response did it say anything about a new activation...And I can tell you that are absolutely wronhg when when we're talking about that kind of underhandedness being in any way shape or form connected to VZW...it's called a renewal not a new activation...and in the very rare situation where we get a money hungry sales rep that might do that...the old # is given back to the cust the commision is taken away and 99,999,999 times out 100,000,000 that person is fired...Theres no reason for it

Yes but also a NE2 cannot be combine with a new promotion offered by any given company the choices is does she take the advertise upgrade and leave her NE2 behind or does she take the 100 cash credit and get a phone of her choice, she cannot use both together, but i would have to agree with VZWman, a old customer renewing the contract is allowed to take advantage of a new promo as long as they are eligible for upgrade.

Iyvonne

I know how everyone on this board Hates RS but if your not eligible for NE2 I know RS has the 8600 for 29.99 2 yr agreement for new or existing cust and v60s for 9.99 2yr ext. I would rather go with the vx3200 at 19.99 2 yr or Samsung a650 19.99 2 yr.

There is a difference between being able to upgrade @ promo pricing and being elgible for new every 2. If you are New every 2 elgible you recieve the $100.00 credit in addition to the promo pricing of the phone. Being a customer for more than two years doesn't neccessarily mean you have the new every 2 feature on your account. If you did have the new every 2 feature on your account and you were elgible to upgrade you would have to sign a new two year contract to rec the new every 2. The best way to know if your'e elgible is to call into customer service and ask.

Can anyone tell me why VZW is so set on a customer signing a 2 year contract in order to get the NE2?

From the customer's POV, I really feel I've maintained loyalty by staying with Verizon, off-contract, for an extra year. And I'm willing to sign another 2 year contract.

Does Verizon lose money on this type of scenario oppose to a scenario consisting of a customer jumping from a 2 year contract to a 2 year contract?

I've spoken to 6 different reps and I can't seem to get a rationale. I'd really like to stay with Verizon and I'd really like a $100 credit.

tcddc said:
Can anyone tell me why VZW is so set on a customer signing a 2 year contract in order to get the NE2?

From the customer's POV, I really feel I've maintained loyalty by staying with Verizon, off-contract, for an extra year. And I'm willing to sign another 2 year contract.

Does Verizon lose money on this type of scenario oppose to a scenario consisting of a customer jumping from a 2 year contract to a 2 year contract?

I've spoken to 6 different reps and I can't seem to get a rationale. I'd really like to stay with Verizon and I'd really like a $100 credit.

I agree with you the rational is lacking. Loyalty is what it is about. In fact for those of us who have stayed with VZW without their...
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The cost of equipment is subsadized. They don't want you to just say you'll be loyal, they want you to SHOW it by signing for 2 years. You don't want to prove to them that you'll be loyal and stay around for 2 years, well then they don't want to take as big of a loss on the handset. They can't just assume that you'll stay with them for the 2 years and hope they'll make back their losses for giving you equipment discounted so heavily.

You know how razors work? When you turn 18 you get your free razor in the mail. Then you go back and have to buy the blades for like $40! If they continuously sent you a new razor (and the one blade that comes with it) and kept losing money because the cost of making the razor, then they'd go out of business....
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The Bottom line is that VZW doesn't make money from selling you equipment whether it's 2yr promo pricing, 1 yr promo pricing or full retail pricing. VZW makes money from the actual service plan that you pay for monthly. By spanning your service plan over two years the company is able to recoup money for the cost of the equipment which is far greater than you ever pay for it @ a promo pricing

Thanks for the support, Sammy2.

Mycool, I understand what you're saying. But in my particular case, I ended up being a customer for two years AND I'll even sign a 2 year contract this time SHOWING my loyalty. I still maintain that deserves $100.

then you'd get the NE2 handset pricing. What's the concern?

The concern is that, according to the Verizon reps, that I have spoken to, I wouldn't be entitled to the NE2 now -- I would be entitled to the credit two years from now. So that means, I would have to be a customer with VZW for 4 years before I would see any type of NE2 credit.

The idea behind the new every two is that you, as a customer, sign on with us for two years and at the end of that two years then you are ready to upgrade your phone you are eligible to get the new every two credit. It is called loyalty from the customer (two year contract) is rewarded by loyalty for VZW($100 credit). If you opt for a one year contract on the phone so that you can leave after a year if you want to, but then happen to hang around for an extra year you were not loyal, you just happened to not want to change carriers at that time. If you were loyal and really cared about the new every two credit you would have signed a two contract from the start. I can totally understand you wanting the NE2 credit but than you should have ...
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I beg to differ with you. I signed a one year contract because I wasn't told NE2 was for two year contracts, stayed on for the extra year, JUST FOUND OUT THAT THE NE2 IS FOR PEOPLE THAT SIGN 2 YEAR CONTRACTS, and want to hang in there for another 2 years. If that's not loyalty, I don't know what is.

And VZW is not the only company that offers a loyalty reward program. Sprint gives $150 after being with them for 18 months. Just to clarify the record.

yeah sprint gives you 150 mail in rebate but you must pay full price for the phone sign for another two years and sign up for vision which is 15/mnth

Just to set the record straight:
Sprint gives you $150 off of the full retail price of a phone, which is still more than they charge new customers.
VZW give you $100.00 off of the promotional price that a new customer gets.

If a renewing customer is paying more than a new customer it can not really be called a customer loyalty program. The loyalty with Sprint and everyone else is to the new customer.

tell me how the NE2 has existing customers paying more than new customer. The 2 year promo price is always AT LEAST 100.00 off retail price of the phone(in most cases even more) then the NE2 comes in and knocks an additional 100.00 off of that. Then in most cases there is a MIR. Case in point: Audiovox 8900 retail price is 269.99, 2 yr promo pricing is 169.99, NE2 drops it down to 69.99 and then in comes the 70.00 MIR...mail that bad boy in and you got yourself and free high end camera phone

Dude chill out. I maybe was not clear in the wording of my post. But I was saying that VZW is the only company that gives a renewing cust a better price than a new customer. The $150 that Sprint speaks of is off of full retail price and still is more than the new customer pricing of a phone.

I am chilled...I apologize if you took my post as a personal attack against you, but I was merely trying to clarifying information.

for existing Sprint Customers you get 150 off RETAIL price when you resign for 2 years and this is in the form of an MIR,

IE Sanyo 8200 Retail 279.99 existing customer gets 150.00 off net 129.99 after rebate.

Umm, i guess this doesn't apply to VZW, but when I worked for AWS we were supposed to solve problems without going to CS first. Only if we HAD to we'd send them to call Cust Service. Apparantly we were told it costs AWS $8 per phone call to CC.

NE2 is this:
You have not received a discount on a handset for 22 months.
You were on a $34.99+ rate plan for at least 22 months.
You signed a 2YR agreement.

Something like that? Right?