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raising the bar? (not according to cingular customers)

vzw-csr21

Sep 7, 2006, 2:00 PM
so here we are again with another new exciting jd powers study that shows cingular rating at or below industry average 🤣 all I can do is laugh at this. tmobile and vzw rank highest and even (dare I say this) sprint-nextel ranked as low or lower than cingy. read the report on www.rcrnews.com or full details on www.jdpower.com
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djatvzw

Sep 7, 2006, 2:54 PM
someone should copy just the last paragraph and post it here. I wonder what the vzw haters in the cingy forum think about that report. it would be interesting to see how the people at cingy spin it to keep their people motivated.
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vzw-csr21

Sep 7, 2006, 3:00 PM
here you go

Despite Cingular’s multi-billion dollar network investments and its ad campaign about having the fewest dropped calls, the J.D. Power survey ranked the wireless operator at or below the industry average in call quality in all six U.S. regions. Sprint Nextel did slightly better, falling at or below the industry average in four regions and performing best in the Mid-Atlantic (second place) and West (fourth place) regions. However, wireless service from Qwest Communications International Inc.—which operates on Sprint Nextel’s network—somehow managed to outrank its host network in call quality in the West, placing second with an index ranking three points higher than Sprint Nextel’s.
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texaswireless

Sep 7, 2006, 3:25 PM
When you have a survey instead of call data that will happen.

Their own reports show the anomaly yet you guys jump all over Cingular.
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djatvzw

Sep 7, 2006, 3:41 PM
funny thing is this... you can tell someone where to test for data. this is overall customer data that is reported from diferent areas. much harder to fudge it. and I am not at all jumping cingy. I knew this stuff already but just was asking how cingy people felt about it. is that considered jumping them?
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texaswireless

Sep 7, 2006, 4:38 PM
This is not overall customer data, it is a survey based on 1/10th of 1% of the Nationwide customer base in selected markets only.
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djatvzw

Sep 7, 2006, 5:34 PM
look tex. like I said before I am not jumping cingy but if you want me to there are much larger points we could do that on. however we let our numbers speak for themselves. all you have to do is read them. I think it is funny how cingy people think this is a war and are so defensive. they come jump over here in a vzw forum to try to discount numbers and polls. that's like discounting the polls on the president. come on now grow up and face facts. data is just that data. personal experience is what customers go by. and that is a fact. and that is what this survey goes by. personal experience.
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Anxiovert

Sep 7, 2006, 8:17 PM
djatvzw said:
that's like discounting the polls on the president.


What? This is totally irrelevant. When they make polls about the president popularity; they don't compare him with anyone else. It's only one person. Not the same scenario.
In this case you are judging several carriers and it will always depend on how the questions are laid out.
How would anyone respond to a question like this.
"When thinking about the most reliable network, which comes to mind?" For anyone whose watched TV Verizon will come to mind. This could be a non-cell phone user. But since he or she has seen it on TV he swears by it.
Now, you see how the results can be leaned one way or the other?
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djatvzw

Sep 7, 2006, 8:53 PM
so you think it all comes down to marketing? so if a question was like.... who has the fewest dropped calls that the survey would have been pro cingular right? i doubt they asked questions like that. if you get the questions post them. lets see what they were. thanks anx.
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Anxiovert

Sep 7, 2006, 8:59 PM
I have been doing some research, but I haven't had any success at finding the questions.... Will keep you posted... 😎
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texaswireless

Sep 7, 2006, 10:02 PM
If you doubt they ask questions like that you need to wise up guy.
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Anxiovert

Sep 7, 2006, 10:19 PM
texaswireless said:
If you doubt they ask questions like that you need to wise up guy.


😳 Tex! be nice... 😕 👀
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djatvzw

Sep 8, 2006, 10:31 AM
yeah tex. I know u may not be the brightest but if you would read the previous posts you may understand what was said and who said they may ask questions like that. thanks 🙂
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radioshacker

Sep 7, 2006, 3:00 PM
I'm already on it...
😎
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djatvzw

Sep 7, 2006, 3:07 PM
🙂
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radioshacker

Sep 7, 2006, 3:09 PM
They are all going to hate me. 🤣
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djatvzw

Sep 7, 2006, 3:19 PM
they probably won't hate you they will probably just say... that's not what THEY told us it said!!! my email shows it different!! haha I can't wait.
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radioshacker

Sep 7, 2006, 3:23 PM
Read it. They hate me and JD Powers. Poor poor Cingular..they just aren't good enough.
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djatvzw

Sep 7, 2006, 5:25 PM
haha they do hate you both. for some reason it seems jd power has it out for cinuglar lmao after reading that they are definitely passing around the orange koolaid over there. its ridiculous and funny at the sane time 🙂
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ygbhen

Sep 7, 2006, 6:27 PM
No one is going to hate you. What they are going to do is point out that the survey is flawed to the extreme. The sample size is not representative. I think it is amazing that a few like to jump up and down and say Cingular doesn't cut it and all of the fanboy hoopla. Sprint and TMobile faired better but look at the real writing on the wall. Cingular's net adds are twice the amount as those competitors 😳 . So what you are telling me is that people are signing up with a carrier who offers a 30 day trial, keeping the service to a company who allegedly performs so poor 😳 . Not to mention, current customers are staying put (record low churn for the company) 😳 . Just sounds a little crazy to me but I do think VZ and TMo should flaun...
(continues)
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djatvzw

Sep 7, 2006, 6:44 PM
first... imo the sample size was fairly large and not just in one area which does make it representative of the whole. second... noone was talking about sprint or tmo who are they? are they even in the same category? j/k third... when did cingy have twice the adds as anyone other than maybe sprint or alltel? which I even doubt that. but if that is who you want to compare yourself with then go for it. on the other points we could debate them all day and I do mean all day. but congrats on the record low churn... record for you judging yourself against yourself as you like to do just like with the more bars campaign...more bars than we used to have.... yeahhhhh!!!!!! please 🙂
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Anxiovert

Sep 7, 2006, 8:09 PM
My friend. T-mobile quarter results were 620,000M net adds. Cingular 1.5M you do the math...
Sprint 250,000 (mostly pre-paid)
Alltel (who cares about Alltel anyway? It is not even a national carrier...

They real competition is; and will always be between Cingular and the red check mark.
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djatvzw

Sep 7, 2006, 8:19 PM
I agree anx and that comment really was sarcastic since they were saying cingy did twice the adds of tmo and sprint. who cares abouttmo or sprint? they might as well compare their numbers to alltel. all three don't mean anything. you are correct it is vzw and cing. that's it. maybe I wasn't as clear as I should have been.
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VZWrube

Sep 9, 2006, 10:21 AM
The real competition will not be between single-bar and the red checkmark. Cingular is once again going to spend millions of dollars changing BACK to AT&T. All I know is one box of business cards costs around $60. Take that times the number of employees Cingular has and you're just scratching the surface of how much it costs to rebrand your company with a new name. That is a lot of money spent on new letterhead instead of their wireless network. We'll see how quickly Cingular gets their 3G networks running and how well they maintain a network with limited cash flow. The good news is maybe they'll get rid of the irritating orange and blue. :-)
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RUFF1415

Sep 9, 2006, 12:09 PM
So that's the best reason you could think of for Cingular's demise?

Trust that Cingular will not have limited cash flow, even after re-branding the company. Imagine this: the deep pockets Cingular is backed by now, put them together with 100% control of the company. Cingular will be receiving more attention and more money from AT&T (after Bellsouth is absorbed) than ever before. AT&T understands that wireless is where the business is.

100% ownership is something that Verizon Wireless salivates over, and can only dream of.
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djatvzw

Sep 10, 2006, 2:54 PM
it is NOT AT&T Ruff it is at&t. get it right. not the same company anymore.
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RUFF1415

Sep 10, 2006, 6:40 PM
it is NOT AT&T Ruff it is at&t. get it right. not the same company anymore.


It is not AT&T, Ruff, it is at&t. Get it right. Not the same company anymore.

Care to get picky?
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djatvzw

Sep 10, 2006, 6:43 PM
yeah cause there is a huge difference. also go check in the cingy forum and see how many of them will correct people as well 🙂
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RUFF1415

Sep 10, 2006, 9:14 PM
https://www.phonescoop.com/carriers/forum.php?fm=m&ff » ...

Yeah, I know. I'm usually one to type it "right." But when you're in a hurry, that doesn't always happen. Savvy?
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RUFF1415

Sep 10, 2006, 9:14 PM
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

Yeah, I know. I'm usually one to type it "right." But when you're in a hurry, that doesn't always happen. Savvy?
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6037

Sep 7, 2006, 9:38 PM
so if tmobile is so great how come they dont have 57 million subscribers?
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LilShorty

Sep 7, 2006, 9:54 PM
6037 said:
so if tmobile is so great how come they dont have 57 million subscribers?


b/c T-Mo didn't buy a company that doubled their numbers.
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the_eraser

Sep 7, 2006, 10:16 PM
LilShorty said:
6037 said:
so if tmobile is so great how come they dont have 57 million subscribers?


b/c T-Mo didn't buy a company that doubled their numbers.


And if T-Mobile is so great why is it that they have the highest churn of all major national carriers... 🙄
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aznzl

Sep 8, 2006, 1:23 PM
well one thing is T-mobile was one of the only compnays that offered the 1 year contracts. now with thier new 2 year contracts will make the equipment prices dramtically lower and also help reduce churn. i think with the 2 year contracts that will change the churn rates for next year at least.
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jojo3102

Sep 8, 2006, 3:01 PM
number one is number one weatherby 1% or 99.9%
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AgentSteffen

Sep 8, 2006, 8:15 PM
Now i know this report is out of a large number of people but i have NEVER not once had a dropped call or service issue since starting back in January. oh, i also live in Oklahoma City, OK and that is where 99.99% of my calling is done. do we know where the research was done? i would read the article but im at work now (for another cellular company...lol). thanks.
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JephMan

Sep 9, 2006, 12:39 PM
how Qwest Comm. did better than the Sprint/Nextel when they operate off the Sprint/Nextel network?
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RUFF1415

Sep 9, 2006, 12:48 PM
Curious? No. The report is based on consumer opinion which is bound to be skewed.

But I do think it just goes to show that consumer opinion polls aren't the be-all-end-all reports that people make them out to be.

Take JD and CR with a grain of salt.
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beyond

Sep 9, 2006, 6:33 PM
ruff let's face you are a true cingular fan boy! and anything that doesn't say cingy is the greatest should be taken with a grain of salt! You anxiovert and texas wireless should form the fanboy association for cingular or some sort of club for cingular fans in denial! 🤣
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ygbhen

Sep 9, 2006, 6:58 PM
there is no denial. i dont see how you can come to any real conclusion by using a sampling of 1/2 of 1 percent or less.

Also, you are just as big of a fan boy that they are so whats the big deal. The survey is flawed and the data gathered was as well. Qwest better than Sprint. Virgin best prepay when they operate on Sprint's network which allegedly doesn't perform as well as TMo's (so how can Virgin be better than TMO when their host network is not 😳 ) Just my 2 cents again!
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beyond

Sep 9, 2006, 7:08 PM
You try to make the sample sound so small but if you interview 20000 people thats a pretty big sample. Not that I really need to justify my comments to you since it wasn't directed to you! I mean what are you ruff bodyguard or something? Take your troll ass back to the cingy forum fanboy!
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Green Jeep

Sep 10, 2006, 7:10 AM
Just thought I'd point out that using standard statisitcally relevant methods accepted by all sources including government, marketing firms et al; with cellular penetration rate estimated at 60% and an assumed total number of subs over all carriers in the US at approx 160,000,000, the following can be assumed:

Sample Size 1800 (Confidence Level at 99%):
Confidence Interval is +/- 3%

Sample Size 4100 (Confidence Level at 99%):
Confidence Interval is +/- 2%

Sample Size 16,600 (Confidence Level at 99%):
Confidence Interval is +/- 1%

JD Power methodology:
Sample size - 22,871
Confidence Level - 99%
Confidence Interval - .86%

JD Power is using extremely solid statistical analysis techniques as the sample size comparative to s...
(continues)
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djatvzw

Sep 10, 2006, 3:02 PM
that is what I have been waiting for someone to write. not everyone has an education on here to know these things but you explained it perfectly. and the people discounting it have.. not meaning to insult them... not had that type of education to know the facts. the poll like I said before was done on a large enough population and was not just in one area. they went above and beyond what normal polls do on a regular basis. thank you and I hope people read that and understand.
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Green Jeep

Sep 10, 2006, 7:26 PM
djatvzw said:
that is what I have been waiting for someone to write. not everyone has an education on here to know these things but you explained it perfectly. and the people discounting it have.. not meaning to insult them... not had that type of education to know the facts. the poll like I said before was done on a large enough population and was not just in one area. they went above and beyond what normal polls do on a regular basis. thank you and I hope people read that and understand.


Thanks for the kind words. I read this thread through and just thought I'd unload a bit of info to make sure everyone was on the same page and, if needed, setting the record straight on some stuff.

Thanks for noticing...
(continues)
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Anxiovert

Sep 10, 2006, 11:01 PM
This may sound cute and all, but it still doesn't explain how Qwest can get better ratings than its host network (Sprint)
You can say (and believe) all you want. But the TRUE results (Q3) will prove JD Powers (once again) wrong.
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djatvzw

Sep 12, 2006, 10:29 AM
nothing cute about it. it is what is taught and followed by every company when it comes to statistics. but anyway anx did you get the ?'s yet? I haven't seen them. and maybe qwest got a better rating than sprint due to where their users were and sprints numbers got dragged down due to service in other areas??? just a thought. but the true results will be q3 reports? really? so you are going to concede that vzw is the best when we top q3 as well? I doubt it but if you want to go that route then that's cool with me.
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Green Jeep

Sep 12, 2006, 10:10 PM
Anxiovert said:
This may sound cute and all, but it still doesn't explain how Qwest can get better ratings than its host network (Sprint)
You can say (and believe) all you want. But the TRUE results (Q3) will prove JD Powers (once again) wrong.


Qwest? depends on the terms of the Roaming Agreement. Is the carrier promised a certain amount of spectrum in exchange for the fee paid. Do they get any 3G services and if so, does the traffic of said promised spectrum interfere with S/N's own retail customers. Remember that S/N is almost putting a halt to the Boost growth in certain markets for that reason (With Lauer's ouster, we'll see).

It isn't as easy as just allowing to walk on to another network for the ...
(continues)
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RUFF1415

Sep 10, 2006, 10:37 AM
Fan boy? Not really. I will admit that I do like Cingular a lot. Why shouldn't I? They've provided me with flawless service for over three years now. I can't say that much about Verizon (poor reception, iffy customer service, and reps that deliberately lied to my face).

However, I do not hold a grudge against Verizon for that. I truly believe I am in the minority when it came to the problems I faced, and I can't hold the entire company responsible for what I experienced with such a small portion of it. I think Verizon's a great company, it's just not for me (or everybody). I certainly give credit where credit is due, and feel free to search my posting history to see for yourself. Does that make me a Verizon fan boy, too?

Now on to my r...
(continues)
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Want_New_Phone

Sep 11, 2006, 10:47 AM
RUFF Said: "I live in the Pittsburgh area and I will tell you straight up that Cingular topples Verizon's service."


Wait a minute Ruff!!!!!!! I also live in Pittsburgh. In terms of coverage, Verizon is #1. You can read my previous posts and see that I’m not a Verizon “fanboy” but there is no doubt Verizon #1 in SWPA going back to the old “Bell Atlantic Mobile” (BAM) days.

I will concede that Cingular is improving and is a very close #2 (maybe so close now that they could almost be considered equal). But to say that Cingy “topples” VZW in Pittsburgh is crazy.

For the record, Among other national carriers Sprint is mediocre, spotty coverage when away from densely populated areas, T-Mob is poor with coverage not as extensive as BA...
(continues)
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RUFF1415

Sep 11, 2006, 2:33 PM
Okay, maybe topple was too strong of a word choice, but I definitely feel that Cingular has at least "topped" Verizon.

In all my experiences, Cingular does have a better network quality than Verizon in the Pittsburgh market.

I actually live in Greensburg and although Verizon service is sufficient, it's spotty. I rarely ever have less than full service with Cingular.

I travel back and forth between Greensburg and Irwin/Norwin often, visiting family and there are several dead spots along that short distance with Verizon.

In the city, I can hold a crystal clear call on Cingular pretty much wherever I may be. Through the Squirrel Hill Tunnels, Oakland, downtown, the stadiums, Homestead and the Waterfront, Shadyside...wherever....
(continues)
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duckbutter

Sep 11, 2006, 3:44 PM
RUFF1415 said:
And I'll second that GO STEELERS!


I think I just puked in my mouth!!!!!
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RUFF1415

Sep 11, 2006, 5:37 PM
The Bengals got knocked out of the playoffs by a wild card eight months ago and you're just throwing up now?
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duckbutter

Sep 12, 2006, 3:38 PM
WOW went there on me didn't ya. We'll see this year. Its just a matter of time before something else happens to big ben.
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Want_New_Phone

Sep 12, 2006, 12:38 PM
Ruff, you said: “In the city, I can hold a crystal clear call on Cingular pretty much wherever I may be. Through the Squirrel Hill Tunnels, Oakland, downtown, the stadiums, Homestead and the Waterfront, Shadyside...wherever. Again, not the case with Verizon.”

I think the problem might be with the phone you are using, not the VZW network because I always get perfect reception in those areas with VZW. Can’t comment on the Greensburg-Irwin corridor as I’m on the other side of the city (near airport) but always have perfect reception passing through those areas on the turnpike.

I still don’t agree with even your toned down “topped” language, but won’t argue any further because both are very good networks and clearly the top tier in SWPA....
(continues)
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RUFF1415

Sep 12, 2006, 2:28 PM
I'll agree that they're both tops here. It's simply just a preference, not worship. 🙂
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RUFF1415

Sep 10, 2006, 9:19 PM
By the way, wasn't this about Sprint-Nextel receiving a lower score than QWEST in a region when QWEST operates on Sprint's network?

Realistically, how can the same network receive different scores?

Right.
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uscingulair

Sep 11, 2006, 11:21 AM
vzwcsr 21
you are such a tool. Douche bags like you are the raeson that I don't want anything to do with Verizon anymore.
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