badsky2k said:
I thought that I asked for the real answer, not the corporate line?

Still makes VZW sales & marketing look like the 3 Stooges.

I can wait, but that is not the issue.

Are you going to tell me that RS can buy more V710's than VZW? I don't think so. So... usually (if your purchasing people are worth a damn) the guy that can spend more... gets more! Just ask Wal-Mart!

So, as I said before, VZW screwed the pooch on this one.

Still 👿

I don't quite understand why anytime we give an answer that it's the corporation feeding us the line like we're puppets...it's the truth man!! There is conspiracy in place to keep you from getting the phone you want...settle down Beavis! we're goin...
(continues)

Congrats TheVZWMan! By calling a potential customer Beavis you have just made my mind up to go elsewhere for service! You just don't get it! I wish that I could let your manager know how you treat potential customers! The rest of the board will now know!

oh come on this is an open forum...we're all friends here...I was trying to give you information and your getting your panties in a bunch...you don't even know if I work for the company...just because it says it in my name...I love VZW they are a great company...no need to be hateful!

Another distressed customer with a resonable question yet again comes in contact with Verizon 's culture of arragance and name calling.

How long do you guys at Verizon think you can keep up that behavior?

Do you have Cingular bedsheets too? I bet you've even got the pj's to match. Just messin with ya 🙂

oh how did I know you would show your lovely face in this...way too uptight people...switch to decaf people...I love people that are unable to take a friggin joke...

Do all your sales reps back peddle to joke mode after offending a customer?

do you always have to be hateful?

Im not being hateful. You called a customer that asked a tough question "bevis" in your frustation, now claim it was a joke! Who is being hateful here?

Kingfrog...you must stop putting words in my mouth...it is highly unethical...I at no point adv the customer that I was frustrated nor was I actually frustrated...I made the mistake of thinking that my response would be funny and possibly get a laugh from the person asking it or others in the forum..I was evidently wrong in believing that such humor is not a trait that everybody has available to them

TheVZWman said-

"There is conspiracy in place to keep you from getting the phone you want...settle down Beavis!"
--------------------------------------------
And how was this suppose to be concieved in anything but a derogetory defense? A joke?

Yeah nice backpeddle. Like all Verizon employees I have come into contact with....Attack first, then backpeddle.

My, my, my... Kingfrog, first of all for the record I do NOT work for Verizon. I sell them, but I also sell others so I have no particular allegiance to them. You go on and on about rudeness, arrogance, and name calling on the part of Verizon reps, but when dealing with a personality like yours, who could blame ANYBODY for acting like that. You truly are a disgrace, and you embarrass yourself further with every posting on this forum. It's obvious that you have some sort of chip on your shoulder, and I don't even want to guess at what it is. Regardless, I guarantee that most people who are customers rather than wireless employees and stop by this forum find you just as distasteful as the rest of us. The only people who will sympathize w...
(continues)

I'm not workin in wireless (yet?) and I think I've made it quite clear what I think about some of this guy's comments. But he represents a kind of customer that everyone eventually has to deal with. It's a good thing no one's at work here, otherwise we'd all be fired.

THere you go practicing without a license.

I apologize for waking you out of your sleep and forcing you to post your words of distaste. A true waste of effort on your part.

I would suggest to save yourself the suffering of my personal embarassment you disregard any and all my posts. Therefore you will be able to sleep much better and ensure the chip on my shoulder on't fall in your soup.

And As I have yet seen evidance of your "guarentee" enmasse, I will assume and assumption on your part ini your seld aggrandized manner of course.

read my reply to J's post. And don't type angry, we can't understand with all the typos. 🙂

The fact of the matter is, if you came across me shopping for wireless service, you would find me quite pleasant and not a bit arrogant. I'm helpful and low-key, and I have a lot of customers to show for it. The truth is that you are the one with issues, and nothing will satisfy you or subdue your hatred for Verizon.

NO your wrong there. Cingular satisfied me. ATTWS satisfied me for 8 years. Verizon reps treated me like an azz first. Then I did some homework and they did not like what I found out and tried to bash GSM and were generally unpleasant to deal with. I say generally becasue i did visit more than one store.

And You know Whenever I'm in a mall or a strip-mall where there is a VErizon store I will go in pretending to be a customer. It will be interesting to see how deep the arrogance runs, or not.

I just have a question Mr. Kingfrog...In all these situations at Verizon stores that you've had an issue in the past with the reps in regards to them being arrogant, etc...how was "your" attitude when you 1st approached a rep and how did you speak to them. Did you start off in a pleasant manner and speaking voice, or were you condesending and sarcastic from the get-go or when you were challanged? If you came into a store with an attitude of "I'm going to challenge these guys/gals...", maybe somebody sensed this and then their attitude changed, or the arrogance came out. Now I'm not saying they were right to react to you in that manner...as a professional, they should and can rise above the situation, but if your going in with an attitude ...
(continues)

When I first went in I knew nothing except pricing differences. You have to remember I visited with Sprint T Mobile first and had the same general questions. It seems when challenged about pricing differences the rep became agitated. He began to bash GSM and spouted of JD Power and Consumer Reports. He could not sell me on why Verizon was so expensive and became arrogant. I left and tried another. Same attitude. Now I know I wwas done with Verizon but I wanted to then find out if it was company cultural. So after I had visited Cingular Stores and did not find the same 'were the best you'll be sorry attitude" I decided to go with them. I threw them some curve balls but the reaction was always with defense and matter of fact. Much humbler.

...
(continues)

Thanks Kingfrog for your reply! And continued good luck with Cingular!! 🙂

Yes Kingfrog! Best wishes in all you do! And may God bless you and your household!!! 😁 😁

😁 😁 Og bwess us, evwy wun! 😳 😳

🤭 🙄 🤣 😁 🙂

🤣 Sorry VZWMan...was in a good mood that day, so I guess I was being extra "surpy" in my response! 😁 I hold nothing against Kingfrog at the moment...that could always change. I asked a simple question of his demeanor when he originally approached the reps in the Verizon Stores...if you read my original post, and he answered it without bashing me, so I thanked him for doing that. But thanks to you for the laugh!! 🤣

kingfrog77 said:
When I first went in I knew nothing except pricing differences. You have to remember I visited with Sprint T Mobile first and had the same general questions. It seems when challenged about pricing differences the rep became agitated. He began to bash GSM and spouted of JD Power and Consumer Reports. He could not sell me on why Verizon was so expensive and became arrogant. I left and tried another. Same attitude. Now I know I wwas done with Verizon but I wanted to then find out if it was company cultural. So after I had visited Cingular Stores and did not find the same 'were the best you'll be sorry attitude" I decided to go with them. I threw them some curve balls but the reaction was always with defense

...
(continues)

mobile_guru said:

kingfrog77 said:
When I first went in I knew nothing except pricing differences. You have to remember I visited with Sprint T Mobile first and had the same general questions. It seems when challenged about pricing differences the rep became agitated. He began to bash GSM and spouted of JD Power and Consumer Reports. He could not sell me on why Verizon was so expensive and became arrogant. I left and tried another. Same attitude. Now I know I wwas done with Verizon but I wanted to then find out if it was company cultural. So after I had visited Cingular Stores and did not find the same 'were the best you'll be sorry attitude" I decided to go with them. I threw them some curve balls but

...
(continues)

mobile_guru said:

kingfrog77 said:
When I first went in I knew nothing except pricing differences. You have to remember I visited with Sprint T Mobile first and had the same general questions. It seems when challenged about pricing differences the rep became agitated. He began to bash GSM and spouted of JD Power and Consumer Reports. He could not sell me on why Verizon was so expensive and became arrogant. I left and tried another. Same attitude. Now I know I wwas done with Verizon but I wanted to then find out if it was company cultural. So after I had visited Cingular Stores and did not find the same 'were the best you'll be sorry attitude" I decided to go with them. I threw them some curve balls but

...
(continues)

The fact of the matter is that Verizon's selling point is its superiority in coverage and customer service. AKA "He began to bash GSM and spouted of JD Power and Consumer Reports" when a respected group like JD Power and Associates rates your service as number 1 in all 12(not sure of exact number) markets it tests, I would think that would be a good selling point. Just like how sprint and t mobile were displaying how their plans are cheap, because that is their draw, Verizon's appeal is coverage and thus doesn't have to compete in price matching. This is how business works, it is obvious you have a bias against Verizon and did not want to hear about its advantages.

kingfrog77 said:
TheVZWman said-

"There is conspiracy in place to keep you from getting the phone you want...settle down Beavis!"
--------------------------------------------
And how was this suppose to be concieved in anything but a derogetory defense? A joke?
.

aaaaaww. i think kingfrog needs a kleenex. that joke crushed him emotionally


-Verizon Wireless
Council of 12 😛

.

TheVZWMan said:
oh how did I know you would show your lovely face in this...way too uptight people...switch to decaf people...I love people that are unable to take a friggin joke...

Personally, I'm more concerned about the rampant allusions to animal sex in this thread! This mustn't be tolerated, as pooches ain't fer screwin', nohow, people! Think of the CHILDREN!! 😛 🙄 🤣

lol, nice thank you for the humor

kingfrog77 said:
Another distressed customer with a resonable question yet again comes in contact with Verizon 's culture of arragance and name calling.

you want some cheese with that wine?

🤣

-Verizon Wireless Sales

.

As someone who spent 3 years working in RatShack hell and 1 of those years as assistant manager I can tell you that its pretty cool to see RS to get a verizon phone before Verizon does. Usually they don't get it till about 6-8 months after the phone is release, which would hurt sales alot. Get custs coming in going, man! I just saw this groovy phone X at the verizon store but I want to buy it hear, do you got it?" and we'd be like,, We haven't got them auth for us to sale yet, sorry."

I also see it as a good idea for RS to get it first too, being they are the largest distributer of Verizon product with, last I remember, over 7000 locations across the USA. Things are like bugs, they are every where! Though from my understanding that the 3r...
(continues)

man i didnt get the 710 before the actual release date. i am going to go walk off a cliff. so long good forum friends
😢

WynneFox... I don't know if you work for VZW or not however, if you do, thank you for the honest answer at the end of the last paragraph of your post. Meeting expectations of a customer is what it IS all about. Not calling them names and then laughing it off as a joke. If you do work for VZW you deserve a raise, if not, then you should be the type of person working for them. Maybe there are just a couple of people here who have no real knowledge passing themselves off as representatives of VZW and these few are hurting the company's image. Oh well, again, thank you.

yeah exactly I don't know anything about cellphones, or the industry for that matter...I am actually a 10 year old boy that lives in my parents attic cause they won't let me out...I had to jump off the roof and break into Circuit City in order to get this computer...and on the way home I hit a kid in the head with a brick and stole his pre paid VZW phone...it's the only one that works in the attic...that is why I made a golden idol in the image of the VZW gods and bow to them on a daily basis

The VZWman said-

yeah exactly I don't know anything about cellphones, or the industry for that matter...I am actually a 10 year old boy that lives in my parents attic cause they won't let me out...I had to jump off the roof and break into Circuit City in order to get this computer...and on the way home I hit a kid in the head with a brick and stole his pre paid VZW phone...it's the only one that works in the attic...that is why I made a golden idol in the image of the VZW gods and bow to them on a daily basis"
--------------------------------------------
And that, friends, is a Verizon employee response to a reasonable observation from a potential customer.
And you guys really think with some real competition you will hold the num...
(continues)

kingfrog77 said:
And that, friends, is a Verizon employee response to a reasonable observation from a potential customer.
And you guys really think with some real competition you will hold the number one spot?

So let me get this straight- you are basing VZW customer service based off a response from an internet message board?

Most people seeking info on cell providers refer to companies such as JD Power, Consumer Reports, etc. which all have Verizon ahead of Cingular in network quality & customer service.

I am basing my bias on ALL things, Sales reps I had personal experience with and ALL the 'pleasant' Verizon employees who post on this board. And unless JD Powers intervied EVERY SINGLE customer of all the Carriers Im am sure my little sampling base is not all that inaccurtae.


Verizon can used past results as indicators of the future.I dare them.

JD Powers recently rated T Mobile the best in CS! So now does that make VErizon 2nd best? Wheres that quote? Ah but since at one time JD Powers or Consumer Reports said something goos it is still valid....Although its a great sales tactic..its not ALL the information.

How does ,as you claim,Consumer Reports and JD Powers rate VErizon ahead in network quality? I don't believe they tested ...
(continues)

kingfrog77 said:
I am basing my bias on ALL things, Sales reps I had personal experience with and ALL the 'pleasant' Verizon employees who post on this board. And unless JD Powers intervied EVERY SINGLE customer of all the Carriers Im am sure my little sampling base is not all that inaccurtae.


Verizon can used past results as indicators of the future.I dare them.

JD Powers recently rated T Mobile the best in CS! So now does that make VErizon 2nd best? Wheres that quote? Ah but since at one time JD Powers or Consumer Reports said something goos it is still valid....Although its a great sales tactic..its not ALL the information.

How does ,as you claim,Consumer Reports and JD Powers rate VErizon ahead in network

...
(continues)

I never claimed I respected the ratings as being credible. I just find it humourous You guys are the ones spewing that garbage around in sales pitcheswhen having to defend your pricing, phone choices, and extended services vs other carriers. Well since YOUR precious JD Powers now rated Teen-Mobile number one in CS ...Did you lose a selling point?

Truely i do believe, you loose selling points just because JD Power issues a report saying customer service is better in another company, the selling point comes from actually pulling it off...

~~Pulls up her chair, and waves an arm to the couch....~~

Now Mr. KingFrog I do believe you have some deep inbedded issues that go back to your childhood, please lay upon the sofa and tell me your story, so we can let the little boy inside who is ready to pick a fight with the world out and embrace the world for all it has to offer, instead of wrapping it up within angry. We here understand you plight and only wish to help.....

~~waits there with her pad of paper ready to take notes and then bill him later 😉 ~~

I give you credit for imagination, girl!

grins slightly~~

Ok so that is a no go to the sofa....
but thanks for the compliment.... I think...

But honestly....there are many of us here that work for VZW and yes i will admit there are a few bad apple within the retail sales teams, hell i play clean up sometimes, but no less for Radio Shack or any other. But that is across the board. I speak to customer that have been with us since 1998 and would NEVER never leave. Just as you feel about cingular...and that is the great thing about America.....Freedom of Choice!!

I am speaking from my own experience. Not for the general public. If someone were to ask me about Verizon. I would tell them my truth and let them decide the rest. In my experience VZ Sales are terrible to deal with and are a step down from car salesman. I visited only 5 stores. ok but most customers will stop at one.

The customers that won;t have a problem are those who go in KNOWING already they want Verizon Service. Its Verizon advertising and many happy customers VErizon should thank. Not their Sales Reps. All they do is fill out paperwok and sell phones.

Its the undecided customer who challenges a little bit that will see the irritation and arrogance.

kingfrog77 said:
I never claimed I respected the ratings as being credible. I just find it humourous You guys are the ones spewing that garbage around in sales pitcheswhen having to defend your pricing, phone choices, and extended services vs other carriers. Well since YOUR precious JD Powers now rated Teen-Mobile number one in CS ...Did you lose a selling point?

we dont even use that as a selling point. customers just come in and say, "i want to switch from Cingular or ATT"


-Verizon Wireless Sales
Council of 12 😛

.

Oh so all your 1.4 million ads were from other carriers?

Again open mouth---change feet.

kingfrog77 said:
Oh so all your 1.4 million ads were from other carriers?

Again open mouth---change feet.

1.5 million. and no, actually they all came scurrying out of your but.t


-Verizon Wireless Sales
Council of 12

.

Oh My the council will be so proud of ya for that statment...

Beautiful..

kingfrog77 said:
How does ,as you claim,Consumer Reports and JD Powers rate VErizon ahead in network quality? I don't believe they tested the networks of each carrier. No they called a few customers here and there a small sampling.......Oh never mind

Check out this link:

http://www.jdpower.com/cc/telecom/jdpa_ratings/wirel ... »

If you have access to Consumer Reports (you need an account) they also list Verizon at the top for CS and Network.

Hope this helps.

Have you ever noticed that when there are solid facts about something Kingfrog never replies to that post, but instead as we are just discussing stuff, he starts ripping on us...King froggy doesn't like facts...when facts are present he doesn't have an argument

I've noticed that too...example when I defended you about the contracts being binding yesterday he seemed to completely overlook it.

Hmmmm...seein a pattern are we?

I believe so, it's like if there is a link placed ni the post with some kind of information backing us up he never replies...we found his tell people!!!

sweet....let's just start puttin a link at the end of everything...like pics of your cat or something. Maybe he'll just shut the hell up then. 🤣

lol that would be hilarious

let's all go to yahoo and put up pictures of our pets and kids so we can link back to them.

disturbed1 said:
let's all go to yahoo and put up pictures of our pets and kids so we can link back to them.

See, if you were with TMobile you'd have 25MB of photo storage available to you just for being a customer! Sorry, shameless plug, but the "Trip trap, trip trap, who is that walking over MY bridge?" thang is getting to me... 😛

yeah it's kinda gettin to all of us. Even the nice folks here like Wynne and Iyvonne.

Well thank you kindly, I do work for Verizon doing probly one of the messiest jobs you can get, Cleaning up after sales reps and fixing their mistakes. Because THEY DO make mistakes...Also just fixing problems in general with new orders. But i have to say my team about 40 people I work with suports over 250+ sales reps that cover the western 12 states. And yet I get time enough between calls to chat with the lovely folks on of this fourm. In my mind it gives me a good feeling that they are doing a good job and its getting better. When I was hired on a couple years ago I rember havning like 20-45 minute hold times to get into talk to one of us on this team and about 40-60 people on hold... I will say Verizon is far from perfect, but its defen...
(continues)

Wayne, I think you ought take some of them guys driving around in cars looking for signal and send them instead into a few Verizon stores. I has been my experience the arrogance and condecending attitude can be a hinderance to your ads when there is some real competition.

Seems the complacency with Quartly ads has skewed the reality of business for many of your Sales reps Here and at the stores.

ok...first off, where'd this expression "screwed the pooch" come from? that's just WRONG! 🤣

Moto had a pretty good idea with gettin the phone in RS first. RS generally speaking has more locations and there litterally is one EVERYWHERE (even in a little bumf*ck town like mine where everything is within five minutes). A lot of people prefer to go into RS, I'm sure, to look for phones so they can browse around without being approached by a salesman while they look at the newest stuff. I can walk into RS and look all I want, if I never buy a thing and walk right back out, no one bothers to wonder why. In some cell stores (no companies named) I've ran into some of the worst saleshounds I've ever seen. DYING to sell SOMETHING, even ...
(continues)

I heard RS did like some 800k handsets in the 2Q, that's alot of phones man. 😎

badsky2k said:
Congrats TheVZWMan! By calling a potential customer Beavis you have just made my mind up to go elsewhere for service! You just don't get it! I wish that I could let your manager know how you treat potential customers! The rest of the board will now know!

Wow someone is way too sensitive. Seriously who cares if Radio Shack is releasing the phone 11 days before Verizon corporate stores??? You asked the queston - we answered it- RS has an agreement to release the phone before us with Motorola. Suck it up and deal with it.

😛

does this mean you're yanking our chain or that you are sticking your tongue out at us in disgust?

Us no... you, yes! I don't think that after your actions, your company (if you really do work for VZW) would really want you to use "us". Insulting customers is not good business especially since you tried to joke it away. Young man, you have a lot to learn about taking care of customers.
😳

well maybe you should call in and speak with me and see what kind of service I give you...you would be amazed! 😁 and if you don't believe that, that is your perogative ma'am/sir!

Sure you do that there because you are monitored by QA. If you talked to me over the phone like you did to me here, you would be walked out so fast, you would not know what hit you! 😳

Actually QA monitors like 5 calls a month I take over 100 a day...and all of them are perfect not because I have to i.e. big scary QA, but rather because I love VZW and I want to show my customers the best side of VZW! 😁

PULLLLESE! Give me a break... what a geek! 🙄

lol you are such a kiss ass... lol lol 🤣 🤣

:muah: lol

badsky2k said:
Congrats TheVZWMan! By calling a potential customer Beavis you have just made my mind up to go elsewhere for service! You just don't get it! I wish that I could let your manager know how you treat potential customers! The rest of the board will now know!

Well, this board member doesn't give a rat's ass. You're being an idiot. Who cares if Radio Crap gets the phone first? Wait the 11 days and stop acting like a sissy. Geeze. I love the industry, but man...it's just a phone for God's sake!

Thanks for backing me up Drama!

Call me wrong badsky, but based off your first two posts it sounded like you had original intentions of instigating something. VZWman responded to your question, but not in the format you read w/ wynefox. You sounded quick to shun VZWman on your second post and manage to get everyone to hate him. VZWman is very educated in what he does, and he has posted a lot very accurate responses.

Besides the point, 11 days difference between phones being at radioshack and at an actually VZW store; i'm sorry, i don't see what the big deal is. If you felt so angry and dissapointed that you felt you had to post and reply all day long then you should just go to the radio shack store.

I'm sorry, but based on what I have read I am expecting a very nasty...
(continues)

schnozejt said:
You sounded quick to shun VZWman on your second post and manage to get everyone to hate him. opinion

Everybody hates me!?!?!?!?! 😲 ☹️ 😢

Well Scooter, if you will just read this thread, I think that even you can figure it out!

Dude...you forgot Wal-Mart! 🤣

Wally World and Miccie D's own the world!

We can't even get our wireless services without their approval. 😁

man, I was being fallowed the other day by 6 guys all piled into a tiny car, all wearing blue vests with big red afros after I spend a day Mac Crapple and wally world bashing... I was worried.

I think they were cingular spys, what do you think?

WynneFox said:
man, I was being fallowed the other day by 6 guys all piled into a tiny car, all wearing blue vests with big red afros after I spend a day Mac Crapple and wally world bashing... I was worried.

I think they were cingular spys, what do you think?

Phonepimp what did I tell you about going out like that with your friends hehehe

Nope... wrong color hair... Cingular spies have orange hair, cuz Jack LIKES orange. Nowadays with the buyout, their noses are blue in honor of ATTWS.

Maybe it was that army of blotch men I've seen.

but hey, Verizon beats cingular in that it's figure head its highly skilled in annoying innocent people into submission and to fallow his will.

(will admit that blotch man is cooler then Testman)

BTW: if anyone plays City of Heros, I made Verizon TestMan on the infinity server that I sometimes play as for a joke. 😛 His battle cry is,"CAN YOU HEAR ME NOW???" that I made in the bigest text I can and I make sure I yell it before every battle. 😛

hey, never know. But I'm havin a hard time seein you bashin anyone based on what I've read here.

Disturbed....quit suckin up... 🤣 lol

what can I say....I'm a flirt...and it's hard to tell who's male or female sometimes. 🤣

Well I try to remain tactful and such when I talk about most things... but I HATE Mc Ds and Wally world. Two very horrible places... But I have my reasons on why. Feel free to ask if you want to know. ;)

Hey, I hate Mc D's for the crappy food. In the town I lived in before I moved here Wally world was about the only place to go for a lot ofthings. I'm glad to not have them here in a way, but in my current financial situation I could REALLY use some of those "we undersell everyone" prices on my groceries.

heh, I know what you mean on that last part.

As for Mc D's yes, their "food" actualy makes me sick very easily, I can't eat it.

as for Wally World, they are dirty. My city has 4-5 of them and even the ones in the good parts of town with all the high class people are dirty. Like the people there just do whats minimum to clean. The ones in the bad part of down are even worse.

Walmart during christmas is when the freaks come out. One-stop shopping for the whole family. They come down from the hills for a big time in the big city.

my ex works at a wal-mart and you're right, they really do only what's minimum to keep their jobs (which ain't much lemme tell ya). They spend more of their time there gossipin, and in her case settin up dates, than they do actually helpin people.

the prices are the only thing I miss.

Dewd! I said US auto companies? I believe that FORD is a US comapny and no they lost #1 overall during the 70's & 80's!

badsky2k said:
Dewd! I said US auto companies? I believe that FORD is a US comapny and no they lost #1 overall during the 70's & 80's!

they did? to who?