Will be dropping verizon asap
I've been having problems with my phone for a long time, and verizon refuses to do anything about it. I just spent over an hour on the phone with them, and was treated like complete garbage. You think they would help someone out who has had them for about 6 years. Unfortunately, I am stuck with a nearly unusable phone, which I still need to pay a monthly fee for, until next june.
Why can't they actually help their customers? I cannot wait to get rid of them after this.
Why can't they actually help their customers? I cannot wait to get rid of them after this.
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Get a life! IF you are going to complain this much you could just get a new phone on ebay! Right here next to me is a kyocera SE47 for verizon. If you contact me through email, click on my name at the top next to the title and then click on contact and then email me, i can make you a deal with this phone that you can use until your contract is up! Thanks and this is not a scam. if anyone else is interested just do as followed i can send pics too!
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So why wouldn't they help you, are you out of manufacturer warranty and not have insurance. Or did you break or get your phone wet, there has to be a reason why they wouldn't help you. I doubt they flat out refused for no reason.
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you probably just got a bad rep trust me i know how that feels you just want to jump through the phone and punch them 👿 but what phone do you have and whats your exact problem?
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what exactly is the problem. there has to be a reason with all of the ways they can help a customer with a bad phone. what is the situation? explain please.
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They claim water damage, but the phone has never been near water. I've been extra careful about that. The little water-indicator dot is only partially red too. Which means that the phone definitely could not have been submerged in water. I think it's from humidity or rain drops. Regardless, I've been having issues such as a constant crackling noise during phone calls, issues with clarity, calls not going through on the first try, not receiving calls in the first place and poor reception. Areas in which I used to get full reception, I will only get 2 bars in. I think their service has declined.
We have a total of 4 phones with them, and we tried to get them to drop early termination for just this phone, but they wouldn't.
If they're not w...
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We have a total of 4 phones with them, and we tried to get them to drop early termination for just this phone, but they wouldn't.
If they're not w...
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What is your location, if I may ask. I live just outside of Boston, and I noticed lately that Verizon's service has been declining too. I used to get very good reception compared to my last carrier, Nextel. My phone now gets full bars in Boston, but I only work there and don't use the phone much when I am in town. But in my home area, I get 2 bars or nothing, and the calls drop. I have checked with a few people already (near my house and work), and they claim to get full reception with Cingular. Even with the upgrades and even with a newer phone, reception remains the same.
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I live like 30 min outside NYC. My friends, who have cingular, usually get more reception than I do. At a minimum, they get the same amount of reception as me.
I wish there was a way that we could just switch now without having to pay $700 in early termination fees.
Once we switch to cingular, we are going to keep them. Verizon will never have the privilage of having us again... especially after how they've treated us.
I wish there was a way that we could just switch now without having to pay $700 in early termination fees.
Once we switch to cingular, we are going to keep them. Verizon will never have the privilage of having us again... especially after how they've treated us.
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🤣 You drop your phone in the water we won't give you one for free b/c they cost a couple 100 bucks and we treated you bad 🤣 Oh the joys of wireless
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Actually if you want out and don't want to pay the term fee, tell them you are moving out of the country. They will let you out at that point without penalty. Trust me, this works....
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not completly true. Then you would have to verify you are moving out of the country. My showing either a utility bill (electric, water, gas but dont take land line bills) or a rent aggreement with your name and the info address and contact number for the landlord. Would all have to be current so everything could be verified before you get your fees waived.
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And usually you would have to get a new phone number because if you are moving out of the country they won't allow you to port out. And besides you think that another company is going to give you all star service? Most of the companies have the same policies when it comes to phone warranties considering those are through the manufacturer not the provider. And ETF's are just as strict with any company. Don't get your hopes up too much! 🙂
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grass is always greener as soon as you dont get something you want.
Cellular customers have a strange sense of entitlement... ive always been intrigued by it.
Cellular customers have a strange sense of entitlement... ive always been intrigued by it.
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Haha thats not funny, I wrk for cingular, and the sticker turns fully red....seed stick phns come for free to cing, now that funny that you say 100$
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I'm sorry you feel that way, and I'm sure the reps that you talked to are probably not the nicest people in the world. But honestly, will any other wireless carriers replace your phone (at no cost, or at promotion) in the case of liquid damage and no insurance? I doubt it. I know you have tried to take great care in keeping your phone away from water, but accidents happen. You lay your phone on the counter in a ring of condensation left by a cold glass. Was this done out of negligence? no it was an accident. But was this Verizon's fault either? no. I don't know exactly how your phone could have gotten the moisture damage, but in reading your description of the problems you are having and the broad range of their nature, I would sa...
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I have had this problem with the e815 for almost a year now..the roaming upgrades don't help.
I am in Bellevue..a mile from Microsoft. When I call to iquire (politely) why I'm having this issue, they just tell me that the area I'm in is a "known bad area" and that they "cannot do anything" about it.
One rep was even nice enough to suggest me paying somewhere around 400-500 in ETF and Phone costs, due to me signing the undercost agreement, and switching to Cingular...Sorry..dont have that kind of cash..will continue with VZW and see if it improves.
They were friendly for the most part..but unhlepful..and one lady was downright rude..but ill just call her having a bad day. Hopefully they can add a tower here soon.
I am in Bellevue..a mile from Microsoft. When I call to iquire (politely) why I'm having this issue, they just tell me that the area I'm in is a "known bad area" and that they "cannot do anything" about it.
One rep was even nice enough to suggest me paying somewhere around 400-500 in ETF and Phone costs, due to me signing the undercost agreement, and switching to Cingular...Sorry..dont have that kind of cash..will continue with VZW and see if it improves.
They were friendly for the most part..but unhlepful..and one lady was downright rude..but ill just call her having a bad day. Hopefully they can add a tower here soon.
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I wouldnt call them unhelpful... but theres nothing TO be done, what do you want them to do?? Go out there, climb the pole and install a tower for you?
Unfortunatley, its a little radio/computer in the palm of your hand, pretty suceptable to RF interference and problems.
Unfortunatley, its a little radio/computer in the palm of your hand, pretty suceptable to RF interference and problems.
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I actually went to the Verizon store yesterday. Someone from here suggested I go there and speak to a tech. After looking at my phone, he said he noticed how my phone would go from 2-3 bars, to nothing, and then to 2-3 bars again. There was also a tower down in my area, which he explained was the reason for the very spotty reception. He also told me that basically I would need a new phone. Since my phone is long gone discontinued, he said he could give me another Audiovox phone (a discountinued, refurbished one) and that he had to track for it. Or my other option was to speak with someone from sales and see what they can do for me. Unfortunately I fould out that I was not eligible for an upgrade for several months. So if I wanted to ...
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not typical. but we do hear that a lot and it is true that customers think we get the phones for free and they should get everything their heart desires. Ask them if they yell at mcdonalds for not upsizing them for free. thats only a dollar! Not 400 lol.
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BAD ANALOGY!!!!! No one expects MickyDees to upsize their value meal for free. However, most people would expect a new Big Mac or a refund when the first one they got has rat turds in it.
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Really. bad analogy? hmmm k. this one probably is too but basically where else would a customer have the balls to walk in and say hey i ruined this piece of equipment that i got a discount on to begin with and well i think you should give me another one. nowhere. if u leave your car windows down and it rains in it ruining the upholstery and whatever else are u entitled to a new one? no. u are an idiot. same thought process applies. AND by the way. if i got a big mac with rat turds in it i wouldnt ask for another one.
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djatvzw said:
Really. bad analogy? hmmm k. this one probably is too but basically where else would a customer have the balls to walk in and say hey i ruined this piece of equipment that i got a discount on to begin with and well i think you should give me another one. nowhere. if u leave your car windows down and it rains in it ruining the upholstery and whatever else are u entitled to a new one? no. u are an idiot. same thought process applies. AND by the way. if i got a big mac with rat turds in it i wouldnt ask for another one.
Yeah, You'd eat it! 🤣
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djatvzw said:
mmmm with that special sauce? mmm tasty. is it lunch time yet?
Sorry, but you missed lunch. I myself am looking forward to some tasty McRatturds for dinner. They're best with rhe honey mouseturd dipping sauce.
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I bet that cingular would give you a brand spanking new razr if you dropped your ph. in water and didn't have insurance!
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So it wasnt submerged, it just got a little wet. I don't think that makes a difference. Any liquid means no warranty. Although, it sounds like it out of warranty anyway. Insurance would have helped you, same thing that you will find at another company.
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stop crying and take responsibilities for your own actions.
if your tv stopped working one day would u go back to best buy and tell them to replace it for free? ok then, shut up
if your tv stopped working one day would u go back to best buy and tell them to replace it for free? ok then, shut up
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K here is the deal long drawn out no ?'s possible version. Sorry u had a bad experience with a rep. doesnt mean the rep was rude maybe u just didnt like what they had to say. i wasnt there so i dont know. i have had phones get wet that i dont know how they got wet i am sure a lot of people have. how many times do you sit a phone down on a table throughout a day week whatever. do you look at the table before u put the phone down. not all the time and probably never. so u cant say it has never been close to water. there are indicators on the phone for that purpose only. cause we dont pay attention to stuff like that. i am SURE your sales rep offered you insurance but on 4 phones its almost better to take your chances rather than pay 20 per mon...
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Dude, not to be a d*ck or anything, but your phone is water damaged, regardless of whether it was submerged or not. All those things you just told me are being caused by the damage caused by the water. If you were to open it I bet you would find a lot of corrosion. I used to be phone technician, I've seen it way too many times.
If you wanna leave Verizon because you feel they were less than helpful to you, that's your prerogative. However, don't be mad at them for something that you caused, intentionally or otherwise.
In addition, Cingular will have the same policies in place. I know, most of the phones I had to repair were Cingular phones with water damage. So, you're not escaping that.
Hope it goes well for you.
If you wanna leave Verizon because you feel they were less than helpful to you, that's your prerogative. However, don't be mad at them for something that you caused, intentionally or otherwise.
In addition, Cingular will have the same policies in place. I know, most of the phones I had to repair were Cingular phones with water damage. So, you're not escaping that.
Hope it goes well for you.
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sorry. one more thing. before you go jump off into cingulars all over network (wink wink) be sure you understand what would happen there with the same situation. read the post and responses in the link.
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In the last two years, I've washed exactly two phone, a Moto V710 and a Sammy A610. I left them in my pants pocket and put them in the wash (hey...I like clean clothes RIGHT NOW! 🙂 ). Anyway, I was able to replace the A610 with insurance with the $50.00 deductable and the insurance phone was brand new. The A710...Well, I was ready for an upgrade so no need to kill the insurance.
The moral of the story is, I had insruance and was able to resolve by own boneheaded move with the insurance.
When I read the original post, I was surprised that the author said that it had been in rain. That is water and water damage. I'm not sure where the idea that this electronic equipment is different than any other. Would someone bring a radio out in th...
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The moral of the story is, I had insruance and was able to resolve by own boneheaded move with the insurance.
When I read the original post, I was surprised that the author said that it had been in rain. That is water and water damage. I'm not sure where the idea that this electronic equipment is different than any other. Would someone bring a radio out in th...
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Just stop your complaining and buy a 50 dollar new one off ebay and be happy with it till you switch to cingular! Shut up already and buy one!!!!
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Incognitoool,
All carriers provide little support for handsets and have policies that are very bad for customers in terms of making good on defective equipment. The “red dot” water damage scam is a prime example. I’ve seen phones that have never been near water end up with the dreaded red dot. The indicator on my son’s RAZR turned red when the hot humid summer weather started (fortunately phone still functions perfectly). In any case, if you go into a restaurant and place your phone on a table that has just been wiped clean by the busboy, that cannot be construed as mis-use or abuse by any reasonable person. The example above speculating that you may have laid your phone on a damp table is silly.
All carriers (not just Verizon) have t...
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All carriers provide little support for handsets and have policies that are very bad for customers in terms of making good on defective equipment. The “red dot” water damage scam is a prime example. I’ve seen phones that have never been near water end up with the dreaded red dot. The indicator on my son’s RAZR turned red when the hot humid summer weather started (fortunately phone still functions perfectly). In any case, if you go into a restaurant and place your phone on a table that has just been wiped clean by the busboy, that cannot be construed as mis-use or abuse by any reasonable person. The example above speculating that you may have laid your phone on a damp table is silly.
All carriers (not just Verizon) have t...
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That was a well thought out response but bad explaination. the red dot is a scam???? oh my god. its true. we are caught. damn. the red dot is actually a microprossessor ran inkjet that after a certain amount of time automatically disperses the dreaded red ink. yeah its really an insurance scam they put us up to it. water doesnt really ruin electronic devices either we just say it does to make more money. actually us insiders call it the magic bullet of cell phones. you should get that analogy want new phone. its a conspiracy i say! 🙂
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Oh PLEASE PLEASE PLEASE accept my apologies if the use of the term “SCAM” offended you!!!!!!!!!!!!!!!!
If I or anyone else drops the phone in the toilet, leaves it in a pocket through the rinse cycle or does any other bone-headed thing that causes the phone to be immersed, or even only one tenth immersed in water, then we should be mad at no one but ourselves. However, the reality of the situation is that the damn indicator turns red when:
-You lay a phone down on a table that was recently wiped down with a damp cloth
-You carry the phone in the pocket of your jogging shorts when your sweating
-Your using your phone on a hot and very humid summer day
If from your perspective as a “Company Man” you want to represent that the ...
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If I or anyone else drops the phone in the toilet, leaves it in a pocket through the rinse cycle or does any other bone-headed thing that causes the phone to be immersed, or even only one tenth immersed in water, then we should be mad at no one but ourselves. However, the reality of the situation is that the damn indicator turns red when:
-You lay a phone down on a table that was recently wiped down with a damp cloth
-You carry the phone in the pocket of your jogging shorts when your sweating
-Your using your phone on a hot and very humid summer day
If from your perspective as a “Company Man” you want to represent that the ...
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Want_New_Phone said:...
Oh PLEASE PLEASE PLEASE accept my apologies if the use of the term “SCAM” offended you!!!!!!!!!!!!!!!!
If I or anyone else drops the phone in the toilet, leaves it in a pocket through the rinse cycle or does any other bone-headed thing that causes the phone to be immersed, or even only one tenth immersed in water, then we should be mad at no one but ourselves. However, the reality of the situation is that the damn indicator turns red when:
-You lay a phone down on a table that was recently wiped down with a damp cloth
-You carry the phone in the pocket of your jogging shorts when your sweating
-Your using your phone on a hot and very humid summer day
If from your perspective as a “Comp
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Oh my gosh, you're such a douche. It is your responsibility to keep the phone away from any type of liquid. If you're jogging and your fat ass is sweating, leave the phone in the car. Take respnsibility for your actions and stop whining. Stop being a cheap ass and buy insurance and then you don't have to worry about this.
Hey PencilDick! Those dots turn red if you look at 'em the wrong way, even though there is no water damage. I need my phone when I'm jogging and my ass is sweaty so I can call you to to kiss it.
I hate asholes who start name calling on an anonymous forum but would never have the stones to call someone a name to their face.
Go away punk and don't come back until your balls drop!!!!!!!!!
Hey PencilDick! Those dots turn red if you look at 'em the wrong way, even though there is no water damage. I need my phone when I'm jogging and my ass is sweaty so I can call you to to kiss it.
I hate asholes who start name calling on an anonymous forum but would never have the stones to call someone a name to their face.
Go away punk and don't come back until your balls drop!!!!!!!!!
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Want_New_Phone said:
I hate asholes who start name calling on an anonymous forum but would never have the stones to call someone a name to their face.
yep i agree very sad, don't sweat this noob, have a good weekend 🙂
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Want_New_Phone said:
Oh my gosh, you're such a douche. It is your responsibility to keep the phone away from any type of liquid. If you're jogging and your fat ass is sweating, leave the phone in the car. Take respnsibility for your actions and stop whining. Stop being a cheap ass and buy insurance and then you don't have to worry about this.
Hey PencilDick! Those dots turn red if you look at 'em the wrong way, even though there is no water damage. I need my phone when I'm jogging and my ass is sweaty so I can call you to to kiss it.
I hate asholes who start name calling on an anonymous forum but would never have the stones to call someone a name to their face.
Go away punk and don't come back until ...
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umm how about being locked in a room with rupaul. ahhhhhh. just joking. Anyway back to the subject. The red dot does not just turn red on its own. Their are reasons. Their may be to much humidy which is basically water. So it starts to turn. Their is the possibility of it turn if you put it on a wet table. Depends on how wet but would be best dont do it. Running. If you sweat you dont know where that sweat is going good change in your phone which will damage it. If you could would you put your laptop some where water or sweat would be running on it for 30 and hr or however long you run. No but you would do the same for a cell phone. It is an electronic device and has the same limitations as other electronic devices. Especially...
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we sell arm straps that keep the phone out of your sweaty fat pocket sir.
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Dude, it has NOTHING to do with ABUSE, its either it DID, or DIDNT happen.
Im sorry if the fact that you have to PAY for something to replace the something that no longer works (through fault or no fault of your own), but I believe that is the way the world works... the term is capitalism.
I provide a product, you pay for said product, if said product fails within the set period of warranty, you may, at your discretion, return it to the maker for restitution, or purchase another, similar product from me, for a fee, to replace said broken product.
Im sorry if the fact that you have to PAY for something to replace the something that no longer works (through fault or no fault of your own), but I believe that is the way the world works... the term is capitalism.
I provide a product, you pay for said product, if said product fails within the set period of warranty, you may, at your discretion, return it to the maker for restitution, or purchase another, similar product from me, for a fee, to replace said broken product.
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I have used my phone (Sam a950) in the following circumstances:
* Used it as a music player while I was showering.
* Used it as my music player while jogging (it was in my pockets while I was sweating on a 97F day, so I was really sweating badly)
* Placed it on a just whiped down table at restaurant
* Talked on it in light rain
* Dropped it in grass that was wet from rain/sprinklers
Guess what my indicators say... NOTHING! It takes more than sweat and humidity and all that other BS to bleed those indicators or turn your charging ports green. Reps offer those as possibilities because the customers lie to them and refuse to believe that they got it in contact directly with liquid. I don't do that though, I tell them that no explenati...
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* Used it as a music player while I was showering.
* Used it as my music player while jogging (it was in my pockets while I was sweating on a 97F day, so I was really sweating badly)
* Placed it on a just whiped down table at restaurant
* Talked on it in light rain
* Dropped it in grass that was wet from rain/sprinklers
Guess what my indicators say... NOTHING! It takes more than sweat and humidity and all that other BS to bleed those indicators or turn your charging ports green. Reps offer those as possibilities because the customers lie to them and refuse to believe that they got it in contact directly with liquid. I don't do that though, I tell them that no explenati...
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I tell people "Even if I switched this phone out under the 'warranty', and this water damaged phone was sent back to the warehouse, they would charge you full retail for the phone"
I love the people that try to argue about it. I just say "I have to go by what the phone says on it, there is nothing I can do for the phone anymore"
I love the people that try to argue about it. I just say "I have to go by what the phone says on it, there is nothing I can do for the phone anymore"
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This is funny. want new phone i didnt get a chance to respond. but i am glad others did back me up on that conspiracy theory of the magic red dot thing. haha. if u are sweating enough to make your pants wet its probably a good chance if your phone is in your pocket its getting wet. and in your own words.... that is a bonehead move. sweat is what? its water duh. i live in 99 percent humidity all summer long as well and have never seen the red dot so thats not the case. we do sell arm straps to keep that from happening thanks liquified. options. thats what its about just like the option to get the insurance in the first place. anyways this has gotten super funny and way off track with people acting crazy. but it is funny so go ahead. i will k...
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Ok, I was REALLY trying to just read and withhold any comment, but just can't do it! Like you Whodey, I am also extremely intrigued by the entitlement feeling people seem to have.. For one wireless providers are "networks" ie they are in business to provide/maintain, etc cell sites... They do not make phones.. Example for people who just dont get it??? Comcast provides cable service, if you should drop your TV and break it, they are not going to send you a new TV to use with the service they are in business to provide, WHICH IS cable, etc.... Your landline provider does not give you a phone to use with their service, you must buy one all by yourself.. If you should wreck your car, the car dealer is not just going to "FEEL SORRY FOR YOU" an...
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One last thing, there are protective cases you can purchase for approx $5.00 to prevent water damage.... Little research sometimes does go a long way. Key word responibility..I think it is something our parents tried to teach us.. 😉
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