Another example of how customer think we owe them the world
Customer calls in from one of our stores and say that he has had the insurance on his line for sometime but was never adv that it was dealt thru a 3rd party, Asurion. I told the customer that he would have gotten a brochure when activating the insurance to advice him of this and how make a claim...his response "Nobody reads those things" which of course is VZW's fault...He tells me that he NEEDS to leave that store with a phone, so I look at the accnt and is eligible for Early upgrade as of 8/2/04 so I adv this to him and tell him I'll make an exception to get him taken care of, he then TELLS me that he will not pay for Accessories, so I in turn tell him that if he was getting the phone for free he would still have to pay for accessories and...
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Damn good example there bro! Why is it that people want other people to pay for thier mistakes? That's the whole reason I'm out of work right now, somebody forcing me to pay for thier screw up.
I gotta give it up to you guys in call centers, you put up with WAY too much sh*t.
I gotta give it up to you guys in call centers, you put up with WAY too much sh*t.
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Amen to that...while I was looking over his accnt he was talking to one of the Sales Reps in the store and I heard him say " And then you have to pay a 50.00 deductible?? Thats one hell of a scam you guys are pullin!"
First off, what kind of insurance doesn't have a deductible, let's see, car insurance, home owers, renters, even medical and dental...
Second off, Don't be so f*ckin stupid!!!
First off, what kind of insurance doesn't have a deductible, let's see, car insurance, home owers, renters, even medical and dental...
Second off, Don't be so f*ckin stupid!!!
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that a boy vzwman. make me proud up here in cs. i wouldve done the same thing. some people might be here but not all there.
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:taking my bow: thank you thank you...I would like to thank God for giving me this oppurtunity and of course my mom and dad for everything they've done for me, member of the Academy, and of course all the little people!
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This goes to show how much people take thier phones for granted. They see them as a right, not a priveledge and God forbid anyone should make them pay for something they're entitled to. 🙄
This goes to show how much people take thier phones for granted. They see them as a right, not a priveledge and God forbid anyone should make them pay for something they're entitled to. 🙄
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the funny thing is they aren't entitled to anything yet that get this idea in there head that if they've been with us for 6 months that we should be "kissin their and feet and kissin their moles!!!" - Adam Sandler (Lunch Lady Land)
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You know I often want to dare these people that cancle like this to go to the other company that they are looking at joining with and asking 3-5 reps at random from that work there on what they would do in the same situation. I bet 9 times out of 10 you'll get the same answer as we would give if not a less favorible answer.
I know I hear stories from time to time from customers about them leaving company X to join verizon and I think that they probly would have gone through the same thing with us. (of course I don't tell them that. 😛)
I know I hear stories from time to time from customers about them leaving company X to join verizon and I think that they probly would have gone through the same thing with us. (of course I don't tell them that. 😛)
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Yeah, well try today when I had a customer who wanted to upgrade a phone, I said, no problem but your only authorized for account access not to make changes, this chick actually got mad at me because I was making her bring in her husband so he could resign the agreement. She started telling me how over the past 2 years she had had us and only us. This chick thinks that that changes the rules all of a sudden. I just looked at her and said, listen, you can yell and scream and threaten to cancel all you want, but the bottom line is your husband is signing for the account. She ended up just storming out of the joint. Its funny too cause later in the day, her husband came in all happy and resigned the agreement.
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ok that is just rich....can you see the wife coming home, storming around the house bitching about her visit to verizon. and the hubby saying, "Well i will go get you a new phone baby" and that just pissing her off more as he gets in his car to go buy her a new phone. Coming home with the phone, and handing it to her all charming like...oh she just had to be livid.
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That just chaps my ass though...people whine and complain that companies need to protect their customers from Identity fraud, but when it comes down to a case where we have to have 1 certain person do something they get pissed off...it's " protect my account from fraud, unless it's inconvenient for me!"
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Yea, okay children. It's all good and well for you to bitch and moan about idiot customers but as customers, we should keep our mouths shut about crappy service? Because, after all, one bad experience doesn't reflect Verizon.. but one stupid customer allows for the rest of us to be treated like morons.
I'll give you that most people are pretty thick and it must be pretty frustrating having to put up with them. I wouldn't have the patience. But don't make me pay for their arrogance.
I'll give you that most people are pretty thick and it must be pretty frustrating having to put up with them. I wouldn't have the patience. But don't make me pay for their arrogance.
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I never grouped you in with the customer on here...Am I not allow to vent?
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I had one time I spet 45 minutes with this one guy who was really cool but had a really major problem caused by a sales rep (I don't rember exactly what), but at the end of the call he felt good with VZW and was satsified with the resultion and what he needed to do for it. Then the guy says, "oh! my wife has some questions about what what we're talking about, mind if I put her on to talk to you?" I of corse said it was no problem and the second she came on, the first words out of her mouth (while screaming at me mind you) was,"I don't know who the hell you think you are but the F**K are you screwing us when its your man's fault!?" I was just floored after how kind and friendly her husband was and she went on for another 10 minutes as her hus...
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two words: pure genius
I mean how much sense does it make to get on the phone and cuss out the people that are going to be able to help you and correct the situation?
I mean how much sense does it make to get on the phone and cuss out the people that are going to be able to help you and correct the situation?
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TheVZWMan said:
Amen to that...while I was looking over his accnt he was talking to one of the Sales Reps in the store and I heard him say " And then you have to pay a 50.00 deductible?? Thats one hell of a scam you guys are pullin!"
First off, what kind of insurance doesn't have a deductible, let's see, car insurance, home owers, renters, even medical and dental...
Second off, Don't be so f*ckin stupid!!!
🤣
funny. i use the same examples with deductables when i explain the insurance too.
-Verizon Wireless Sales
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I would rather be "Self Insured" by retaining the previous phone as a spare. The phone book would not be far out of date and I would still remember all the menues/features.
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Good thing we have those 'Mute' Buttons! They really don't want to hear what we are saying about them to our co-workers.
Keep in mind though- a majority of customers are cool- it's just those occasional A-holes that get under your skin from time to time.
I'm just glad I spend half my time in correspondance so I am off the phones and writing letters back to customers now.
Keep in mind though- a majority of customers are cool- it's just those occasional A-holes that get under your skin from time to time.
I'm just glad I spend half my time in correspondance so I am off the phones and writing letters back to customers now.
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My advice to customers who read these boards...
If you want something from customer service reps.... don't call in with a total attitude, acting like a total A-Hole- or being completely rude to us. I understand you will be upset when you get a high bill or have a phone problem- but if you call in being polite and show us some respect- you will get a lot more in return- I promise!
If you want something from customer service reps.... don't call in with a total attitude, acting like a total A-Hole- or being completely rude to us. I understand you will be upset when you get a high bill or have a phone problem- but if you call in being polite and show us some respect- you will get a lot more in return- I promise!
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VZW_MAN said:
My advice to customers who read these boards...
If you want something from customer service reps.... don't call in with a total attitude, acting like a total A-Hole- or being completely rude to us. I understand you will be upset when you get a high bill or have a phone problem- but if you call in being polite and show us some respect- you will get a lot more in return- I promise!
I second that, have you ever heard the saying you catch more with honey than with vinegar....it is so so very true!!!!
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this I agree with, I tend to be a little more loose and free with things on someone who is being professional then someone who is being a jerk. Though of course I try to treat everyone with the same level of respect, its much harder to someone who is angry at me. Natural instinct wants me to be on the defense. I would suggest if you get into a situation that upsets you (any, not just cell phone stuff) its best to sit back, let your mind settle and then call in. Or you can do like my dad does. He upsets really easy and don't want to blow on some poor phone rep so he usually gets me calling in for him because of my training, i can keep my cool under most things.
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I have a great example. I am an indirect dealer. This lady comes into my store with her suncom 3560, which she puchased on-line, NOT AT MY STORE. She had told me that she had her phone thrown out of a window by her boyfriend. and need a new battery. well, i told her we would have to order one, and it would cost a little bit more(cause we dont keep them in stock anymore). Well she didnt like that, and told me to just give her one. i looked at her and told her that i couldnt do that. because it wasnt our fault that it got thrown out of the window. and that we couldnt make an exception because she wasnt even our customer. She gets pretty heated. and says,"well you have suncom signs in your window" and i then told her the difference in direct an...
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oh no not with that phone...I would gotten a bag phone and just start whomping on her hehehe
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I believe if the retail customer (that would be me) would just stop and look at the bureaucracy of their own job and personal life, they (customers) would be a lot easier on everyone around them. 😎 😎
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It's hearing stories like this that makes me try my damnedest to be the easiest customer I can be. I come in with knowledge that no carrier is perfect and ask them what they can do for me and what kind of deals they can offer. I don't ask for a "hook-up" on a phone that I like, if I want it that bad I whip out the Debit card and swipe away. And I ALWAYS get the insurance if Ican afford it. I've never had to call it in, but if I did I know it's not the carrier's responsibility to replace my phone, it's the insurance company's and that's who I talk to.
Don't get me wrong, I still make them SELL me the phone/plan. If they don't have a convincing sales pitch or they're not into doing their job I'll just go to another store (same company)...
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Don't get me wrong, I still make them SELL me the phone/plan. If they don't have a convincing sales pitch or they're not into doing their job I'll just go to another store (same company)...
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TheVZWMan said:...
Customer calls in from one of our stores and say that he has had the insurance on his line for sometime but was never adv that it was dealt thru a 3rd party, Asurion. I told the customer that he would have gotten a brochure when activating the insurance to advice him of this and how make a claim...his response "Nobody reads those things" which of course is VZW's fault...He tells me that he NEEDS to leave that store with a phone, so I look at the accnt and is eligible for Early upgrade as of 8/2/04 so I adv this to him and tell him I'll make an exception to get him taken care of, he then TELLS me that he will not pay for Accessories, so I in turn tell him that if he was getting the phone for free he would s
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YOU!!! You're the one that keeps sending me all these folks in straitjackets with the syringes in their necks! GRRRRRRRRRRRRRRRR!!! lol
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phonepimp3376 said:
YOU!!! You're the one that keeps sending me all these folks in straitjackets with the syringes in their necks! GRRRRRRRRRRRRRRRR!!! lol
lol. yea pimp, you get all the tards that we dont want.. 🤣
-Verizon Wireless Sales
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Why not just give away the high end cell phones like Gas Stations did in the 1960's along with Steak Knives, Juice Glasses, Charcoal, Soda and S&H Green Stamps. I could see you guys implementing this. 🤣 🤣 🤣 🤣
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Well... As we know, Verizon gives away nothing for free... That free phone you were talking about... Not free... And, it can ONLY be used on Verizon... Yes, there is something called a monthly charge for the service... And, the phone can not be ported... Only the phone number...
It's the cost of doing business... Since Verizon does charge more... And does do the best at fee'ing the customer to death, YES.... If profitable, you should take care of the customer... I love it... The $39.95 car charges (ARE YOU LISTENING VERIZON SUITS)... I am going to reveal cost... Ha Ha Ha... Find me if you can.... Anyway, that $39.95 car charger has a cost to verizon of $4.93.... That is a profit of quite a bit...
That Plantronics $29.99 headset... $8....
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It's the cost of doing business... Since Verizon does charge more... And does do the best at fee'ing the customer to death, YES.... If profitable, you should take care of the customer... I love it... The $39.95 car charges (ARE YOU LISTENING VERIZON SUITS)... I am going to reveal cost... Ha Ha Ha... Find me if you can.... Anyway, that $39.95 car charger has a cost to verizon of $4.93.... That is a profit of quite a bit...
That Plantronics $29.99 headset... $8....
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dude... those prices are standard at all cell phone stores unless you go to like... walmart to buy your accessories. if you wanna go to walmart, no one's stopping you....
lol i think verizon sucks too... but that's not why. lol
lol i think verizon sucks too... but that's not why. lol
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Love how you forgot to mention any other carrier who's making the same profit with a cheaper network. And if you're pulling that off of the In transit report, keep in mind, those phones we sell for 99 bucks or even 20...really cost us 299 or 399 whatever have you. If you didnt know that, try looking at the in transit report....nice try but half truths dont fly.
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Actually, my bulk car chargers only cost about $.75... make that $1.50 if I want it in the fancy blister packaging. However, I only charge $15 for them. 😈
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Is it me, or in the NE all car chargers were 29.99 unless on close out...hmmm where is it being offered for 39. im curious....or maybe thats just a fib?
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mjh said:...
Well... As we know, Verizon gives away nothing for free... That free phone you were talking about... Not free... And, it can ONLY be used on Verizon... Yes, there is something called a monthly charge for the service... And, the phone can not be ported... Only the phone number...
It's the cost of doing business... Since Verizon does charge more... And does do the best at fee'ing the customer to death, YES.... If profitable, you should take care of the customer... I love it... The $39.95 car charges (ARE YOU LISTENING VERIZON SUITS)... I am going to reveal cost... Ha Ha Ha... Find me if you can.... Anyway, that $39.95 car charger has a cost to verizon of $4.93.... That is a profit of quite a bit...
That Pla
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$39.99 is the cost of the combo pack (Case and car charger) in most cases. I've yet to see anyplace that sells a lone Charger for $39.99 for a cell phone. Also Cell phones themselves are often sold at a significant loss, hoping to make the money back in accessories and contract.
You know, perhaps we should have a non contracted service but you have to pay full retail for your phone? lets say paying $129.99 for that nokia 3589i or $349.99 for your LG-VX7000.
Every company doesn't matter if its Cell phones or a bakery sells things at a significant mark up. Please don't act all surprised when your not getting something at cost. Also remember that part of that mark up goes into paying for the ability to sell it to you (The wage of the per...
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You know, perhaps we should have a non contracted service but you have to pay full retail for your phone? lets say paying $129.99 for that nokia 3589i or $349.99 for your LG-VX7000.
Every company doesn't matter if its Cell phones or a bakery sells things at a significant mark up. Please don't act all surprised when your not getting something at cost. Also remember that part of that mark up goes into paying for the ability to sell it to you (The wage of the per...
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WynneFox said:...
$39.99 is the cost of the combo pack (Case and car charger) in most cases. I've yet to see anyplace that sells a lone Charger for $39.99 for a cell phone. Also Cell phones themselves are often sold at a significant loss, hoping to make the money back in accessories and contract.
You know, perhaps we should have a non contracted service but you have to pay full retail for your phone? lets say paying $129.99 for that nokia 3589i or $349.99 for your LG-VX7000.
Every company doesn't matter if its Cell phones or a bakery sells things at a significant mark up. Please don't act all surprised when your not getting something at cost. Also remember that part of that mark up goes into paying for the ability to
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😡 First and foremost do not bring political bashing into a Cellular forum...unless you really want sparks to fly. second off VZW gives out millions of dollars wort hof credits every year to customer that have been loyal and are looking for a deal. Do you even know what you're talking about?
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He's a troll dude. mjh doesn't seem to be able to back what he is saying or at least make coherent sense of his ravings.
When it comes down to it ALL companies have a bottom line.
For example we honor the NE2. We are an authorized retailer. If we show a loss on giving the customer the NE2 on a phone, we tell them that we cannot do it on that phone and send them to the direct stores.
So those "oh you could have saved" things don't fly. Yeah sure we COULD give a free car charger but what happens when that customer isn't happy enough with that? Do we start giving them more free things? Do we start giving them 1200 minutes for $29.99? No. All wireless providers are corporations looking out to make as much money as possible and in the dr...
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When it comes down to it ALL companies have a bottom line.
For example we honor the NE2. We are an authorized retailer. If we show a loss on giving the customer the NE2 on a phone, we tell them that we cannot do it on that phone and send them to the direct stores.
So those "oh you could have saved" things don't fly. Yeah sure we COULD give a free car charger but what happens when that customer isn't happy enough with that? Do we start giving them more free things? Do we start giving them 1200 minutes for $29.99? No. All wireless providers are corporations looking out to make as much money as possible and in the dr...
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I can't tell you how many times I assist with a NE2 upgrade that I approved the customer to get despite being on something like $29.99 single line, or given it on a $20.00 secondary on a family share when its spose to be given on only at plans that are $34.99 and up. I know several of my co-workers that have done the same thing, all in the name of making the customer happy. People do alot more then what others think they do. Just seems they are conserned about getting it all for nothing though. I guess thats human nature.
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Some empathy... Instead they are met with arrogance... I went to 3 Verizon stores a few weeks ago... At all 3, once it was realized I was just browsing... No One would help or answer questions...
Well looky here. Another customer who went to more than one store and found found a corporate arrogance.
And of course he is met with name calling (this time he's a troll) as is usual in the Verizon forum by Verizon reps.
And you guys really believe you can keep this up when Cingular becomes just as relavant and still port in 1 mil a QTR..That would be the ultimate in arrogance.
Im beginning to thenk Verizon sends ya all to Arrogance School with a minor in 'Name calliing vocaulary"
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you talk about the arrogance of VZW, what about the arrogance of customers? they believe that they are holier than thou...that they can call and and treat us like a piece of crap and expect us to give them the world...that is completely the wrong way to go about it...you ran into bad eggs...nobody can change that and even if we could you probably think it was arrogant of to try...God forbid you run into an arrogant rep in the Cingular forum, store, or call center...wait no that could never happen cause in your eyes Cingular is perfect, all knowing and all seeing!
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Customers are indeed "holier than thou" Of course Verizon employees don't see it that way. Im not surprised. And customere want ALL they can get free if possible..surprise surprise surprise
Car dealers initiated rebates, now cannot sell a car withot one and complain becasue the customer wants too much!! Incredulous! Phone companies pass out "free" phones like candy and then blame customers for wanting them to continue the trend.
As far as arrogant employees. No I have not read of ANY in the Cingular, ATTWS,T Mobile or even Sprint forums. NOr have I run into any ini any store I have visited buy the "others"
I have run into VErizon employees in all but one Verizon store I visited and even here in this forum there is a decided arrogan...
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Car dealers initiated rebates, now cannot sell a car withot one and complain becasue the customer wants too much!! Incredulous! Phone companies pass out "free" phones like candy and then blame customers for wanting them to continue the trend.
As far as arrogant employees. No I have not read of ANY in the Cingular, ATTWS,T Mobile or even Sprint forums. NOr have I run into any ini any store I have visited buy the "others"
I have run into VErizon employees in all but one Verizon store I visited and even here in this forum there is a decided arrogan...
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so you are saying that customers have the right to treat whoever they talk to like they other nothing more than something on the bottom of their shoe? I disagree... every customer I talked to I treat with the utmost of respect, but in turn a demand the same...respect...there is no need to yell and scream in my ear about a CELL PHONE...that is the type of stuff that will give an early heart attack or stroke...the mentality of the American public is geting more and more selfish "what's in it for me" "gimme gimme gimme" try giving something back and see how much more you get in return...
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The American public is driven by advertisers. The American consumer has been conditioned with
FREE! FREE!! FREE! NO INTREST, Money BAck! Rebate!
Free minutes Free phones! Look at this coverage map...See all the red?
" Im calling becasue Im having trouble making and recieving calls"
rep- "where are you?"
Cus- Im in Atlantic City, NJ, your sales mand pointed out on your map I would have coverage here"
Rep- Well if your read the fine print we cannot guarentee there will be coverage anywhere becasue of buildings, the way the wind is blowing.....
Cus- Why didn't the sales person say that. He claimed Verizon had the BEST coverage. I have friends with T Mobile that can make calls here?
Rep- Well I guess you should have read ...
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FREE! FREE!! FREE! NO INTREST, Money BAck! Rebate!
Free minutes Free phones! Look at this coverage map...See all the red?
" Im calling becasue Im having trouble making and recieving calls"
rep- "where are you?"
Cus- Im in Atlantic City, NJ, your sales mand pointed out on your map I would have coverage here"
Rep- Well if your read the fine print we cannot guarentee there will be coverage anywhere becasue of buildings, the way the wind is blowing.....
Cus- Why didn't the sales person say that. He claimed Verizon had the BEST coverage. I have friends with T Mobile that can make calls here?
Rep- Well I guess you should have read ...
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all the important stuff is in fine print??? No it isn't it's right there in front of you...there is only one thing on the same page as the map, whether you are looking on the internet or a brochure and that one thing is this:
This Map is not a guarantee of coverage, contains areas of with no service, and is a general prediction of where rates and outdoor coverage apply, largely based on internal data.
The Americas Choice map includes networks operated by other carriers and some of the coverage depicted is base on their information and public sources; we cannot ensure accuracy. National IN-Network CAlling, enhanced services and some features are not available throughout the coverage area. Wireless service is subject to limitation, parti...
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This Map is not a guarantee of coverage, contains areas of with no service, and is a general prediction of where rates and outdoor coverage apply, largely based on internal data.
The Americas Choice map includes networks operated by other carriers and some of the coverage depicted is base on their information and public sources; we cannot ensure accuracy. National IN-Network CAlling, enhanced services and some features are not available throughout the coverage area. Wireless service is subject to limitation, parti...
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The point is that is something the CSR's have to point out. The reason the print is so small is that they want an "out" later when questioned.
why not head the map with that "disclaimer"
Here is our general coverage, BUT understand that...
a simple thing to do. Basically they don't guarantee ANY coverage at all. I know this I read the stuff. But many do not. you call customers ignorant for not reading that stuff and complaining and the like . I call them ignorant for not comparing service and price when choosing Verizon. Same difference except I am not working for a company and then berating my customers.
why not head the map with that "disclaimer"
Here is our general coverage, BUT understand that...
a simple thing to do. Basically they don't guarantee ANY coverage at all. I know this I read the stuff. But many do not. you call customers ignorant for not reading that stuff and complaining and the like . I call them ignorant for not comparing service and price when choosing Verizon. Same difference except I am not working for a company and then berating my customers.
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the way you make it sound Verizon is the only company that hides these facts...show me your cingular map with those big bold letters on it....OH thats right you can't
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NO Im not defendng Cingular here at all. You were complaining about customers. I was responding in general to why I feel generally the customer is NOT at fault.
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the thing is this, we give you every bit of info that you need in order to knwo about your phone and service...if you choose not to read through the info that we give you, how can you blame the company? "Same with how do I turn the ringer up on my phone", well if you wer eread your owners manual you would be able to find out, but who does that anymore?
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Yes it is the same Frog.
Customers. All customers tend not to read the information given to them. Hey I'm guilty of that and I don't think anyone can honestly claim that they read each and every single manual given to them. If that person did they would be lying.
I cannot ensure that a customer will read all the documentation I give them. I go over ALL of it and still customers do not remember nor do they read it all.
On a regular basis I get calls from people whom aren't even my customer on "How do I do this" or "How do I do that". I'm more than happy to respond and find them the answers. I do this by READING the manual to the phone they own if I have one in stock.
EVERY carrier has their ups and downs with their sales force. St...
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Customers. All customers tend not to read the information given to them. Hey I'm guilty of that and I don't think anyone can honestly claim that they read each and every single manual given to them. If that person did they would be lying.
I cannot ensure that a customer will read all the documentation I give them. I go over ALL of it and still customers do not remember nor do they read it all.
On a regular basis I get calls from people whom aren't even my customer on "How do I do this" or "How do I do that". I'm more than happy to respond and find them the answers. I do this by READING the manual to the phone they own if I have one in stock.
EVERY carrier has their ups and downs with their sales force. St...
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I would except I have not had the vehemence and vitriol spewed from reps of the other carriers. I have not had the experiences with other carriers in the stores as I have with Verizon.
If I would have I certainly would not be picking on Verizon rather than the industry. I have no issue with the industry. I am one of the customers who know the limitations of the technology.
You can point out others of course. You work for VErizon. I work for neither and started at ground Zero with all of them. I have not bashed ATTWS, Cingular, Sprint, (ok a little on Teen Mobile) because of their ad campaign.
And if ALL the posters in ALL the forums do not like me, why should that make a difference iin my life? Why should I really care about that...
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If I would have I certainly would not be picking on Verizon rather than the industry. I have no issue with the industry. I am one of the customers who know the limitations of the technology.
You can point out others of course. You work for VErizon. I work for neither and started at ground Zero with all of them. I have not bashed ATTWS, Cingular, Sprint, (ok a little on Teen Mobile) because of their ad campaign.
And if ALL the posters in ALL the forums do not like me, why should that make a difference iin my life? Why should I really care about that...
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VZW is not invincible. They are a company and they can be knocked out of first place like anyone else.
I work for VZW NOW. Before this I worked for Circuit City and I sold ATTWS, Cingular, SprintPCS, Nextel and T-mobile. BY FAR VZW has been the best of the wireless carriers I have sold. I also worked from ground zero myself. I have had at one point in my career each phone from every carrier listed.
I knew each and every rep from all the aforementioned companies. I knew their services in and out. I knew their PnP, customer service regs AND their customer credit policies almost to the letter.
You continually bash VZW. You neglect the facts that many other posters here and not just the council, have issues with other carriers. We could...
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I work for VZW NOW. Before this I worked for Circuit City and I sold ATTWS, Cingular, SprintPCS, Nextel and T-mobile. BY FAR VZW has been the best of the wireless carriers I have sold. I also worked from ground zero myself. I have had at one point in my career each phone from every carrier listed.
I knew each and every rep from all the aforementioned companies. I knew their services in and out. I knew their PnP, customer service regs AND their customer credit policies almost to the letter.
You continually bash VZW. You neglect the facts that many other posters here and not just the council, have issues with other carriers. We could...
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If the moderator felt I was out of line. He would have lt me know a long time ago. I will post in this forum as long as I have a voice allowed here,
if what I post is not to anyones liking, so be it, You can pass up the posts, don't respond, ignore me, whatever. In fact if I were you in general. thats what I would do. Ignore me. Don't respond.
I did not read anywhere where it said you had to be a fan-boy of a particular carrier in order to post in that carrier's forum. And much of the bashing that goes on goes on bewteen your own
Council (woowoo) of 40 million or whatever.
YA don't like outsiders shatting iin your little world? Privatize the forum or as was suggested make those who want to bother take an entry exam...
I think ...
(continues)
if what I post is not to anyones liking, so be it, You can pass up the posts, don't respond, ignore me, whatever. In fact if I were you in general. thats what I would do. Ignore me. Don't respond.
I did not read anywhere where it said you had to be a fan-boy of a particular carrier in order to post in that carrier's forum. And much of the bashing that goes on goes on bewteen your own
Council (woowoo) of 40 million or whatever.
YA don't like outsiders shatting iin your little world? Privatize the forum or as was suggested make those who want to bother take an entry exam...
I think ...
(continues)
...
KingFrog you completely bypassed EVERYTHING I wrote. At no time did your post make any coherent sense.
You ignored all the points I brought up and you posted drivel.
You ignored all the points I brought up and you posted drivel.
...
I think Frog has a bit of loneliness within his life, for some reason he has a need to sit here and converse with us about why he hate VZW, now i know all of the rest of you, like myself, are not at home logged into phonescoop, so you can converse, you are all at work, killing time until you leave, and can go enjoy a real life, unfortunately i do believe that are freiend Frog here, is at home killing lonely time.
I feel for you Frog, i know it has to be rough.
I feel for you Frog, i know it has to be rough.
...
Iyvonne said:
I think Frog has a bit of loneliness within his life, for some reason he has a need to sit here and converse with us about why he hate VZW, now i know all of the rest of you, like myself, are not at home logged into phonescoop, so you can converse, you are all at work, killing time until you leave, and can go enjoy a real life, unfortunately i do believe that are freiend Frog here, is at home killing lonely time.
I feel for you Frog, i know it has to be rough.
haha yep. killing time here at work too 😁
-Verizon Wireless Sales
Council of 12 😛
.
...
Yeah it is a slow period at work atm and I'm more or less killing off the last 20 min of my night. I just finished about 40 customer callbacks to make sure their VZW equipment and service is working fine. A few issues with phones but they were simple to correct. All in all a decent days work.
I most likely won't post on this forum until sunday which is usually a slow day in my area. Friday and saturday are always busy.
Considering your post I'll have to think about what you just said there at the end about KF.
I most likely won't post on this forum until sunday which is usually a slow day in my area. Friday and saturday are always busy.
Considering your post I'll have to think about what you just said there at the end about KF.
...
I actually am at home.. 😢 and I'm bored out of my mind. My girlfriend lives 1 1/2 hr. away until Aug. 14th and while I'm interviewing for jobs I don't have too much $$ to throw around. I go to interviews and spend the weekends with her. Otherwise I'm bored til I can get a job.
...
Ouch.
Hey a job is a job no matter where you get it in the long run. I feel for ya man. I hit a 6 month spot of unemployment when CC closed my store in 2003. It was rather unpleasant.
Hey a job is a job no matter where you get it in the long run. I feel for ya man. I hit a 6 month spot of unemployment when CC closed my store in 2003. It was rather unpleasant.
...
I'm at 2months so far. Outlook's good to start with a Cingular agent in the next week or two though. Either that or a local hospital OR. Here's hopin.
...
I think the hospital OR would be less stress than working in the wireless industry dude. 🤣
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not really...that's where my last job was at...only in a different OR...there's more backstabbing and name calling there than there ever is even here in this forum.
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Yeah You got girl. I am lonely and here in LAs VEgas there is nothing else to do and no one to see. Funny! Actually the truth is Im killing time here at home by my pool with some friends (surprise!!!, I have a few). All day we have been partyiing,taking turns reading on three notebooks, and generally enjoying and having a great time! Hardy the image you suggest. LOL.
I can do this because i do not have to sit in some store or call center all day bored out of my mind , watching the clock, and sweating my quota for August or worse July. Yeah Im lonely alright. Its 5:30 PM here in Las VEgas and you can rest assured we won't be here much longer.
What better entertainment for a fun group of people then to read some of your responses. And...
(continues)
I can do this because i do not have to sit in some store or call center all day bored out of my mind , watching the clock, and sweating my quota for August or worse July. Yeah Im lonely alright. Its 5:30 PM here in Las VEgas and you can rest assured we won't be here much longer.
What better entertainment for a fun group of people then to read some of your responses. And...
(continues)
...
YAY!!! ya know...for someone in vegas with no clock to punch and freinds and all that...you sure as hell do spend a lot of time answering us drones. Even to late in the evening. Life must be good out there....Why is it that I'm happier here lookin for a place to punch a clock and feel like I've earned something?
...
no but you managed to be in the ATT forum quite late the other evening didn't you? You believe anything you want, I'm happier knowing I've earned everything I have every step than you'll ever be sittin by any pool.
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hun he left for the evening......it is all quiet on the board now, i think it is just me and you
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sorry...I've been enjoying my free n/w minutes on the phone w/ my beautiful girlfriend. but she works early and had to hit the sack so I figured I'd catch up on what I missed.
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well we all ignored Kingy and he left saying he will not return until sunday!
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sweet...maybe we can get back to doing what this forum was meant for in the first place. Ya know...intellectual stuff.
...
I am all for intellgence but at 10:36 pm all i can think about right now is home.....
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go home. I'm gonna take the rest of the night off to relax and pet the kitties.
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Dude you wasted your time.. at a pool.. with friends over.. to read our posts?
I didn't think that we were that popular.. and that you couldn't come up with a more creative way to entertain your guests!
Thats.. sad. You have my pity now. Your last post said VOLUMES to the severe issues you have.
I didn't think that we were that popular.. and that you couldn't come up with a more creative way to entertain your guests!
Thats.. sad. You have my pity now. Your last post said VOLUMES to the severe issues you have.
...
Yes I did..ALLL DAY. We had a riot here! I can afford to waste a day doing this because I don't have to deal with wasting days off! Im off every day. Now if I wasted evryday All day doing this, I would understand your concern. But since I have been home, I have had a ball on this thing and today decided to invite some friends over for what I called Phone Scoop Day.
And Yes it has been fun in the sun. Tommorw its fun in the sun In San Diego until we are back on the road in we will be having days like these.
Everybody should have my severe issues, man!! Everybody!
And Yes it has been fun in the sun. Tommorw its fun in the sun In San Diego until we are back on the road in we will be having days like these.
Everybody should have my severe issues, man!! Everybody!
...
No he's making it up Disturbed.
Pretty much what Kingy has talked about is a lie. I don't believe for a second he has any of the material wealth nor the job that he does.
You can tell by his references to what he "owns". Even more so by what he is going to "do".
Nope. He's pretty much a lie.
Man I wish I finished college and got the bachelors in psychology I wanted. Ahh wishful thinking.. Darn retail.
Pretty much what Kingy has talked about is a lie. I don't believe for a second he has any of the material wealth nor the job that he does.
You can tell by his references to what he "owns". Even more so by what he is going to "do".
Nope. He's pretty much a lie.
Man I wish I finished college and got the bachelors in psychology I wanted. Ahh wishful thinking.. Darn retail.
...
You certainly are a late comer GW I never claimed I was wealthy! If you read any of my posts you would know I work a few months out of the year in the entertainment industry and take three moth contracts in various cities in the US and Abroad. When Im between contracts I do nothing and just enjoy as I am now. I was in Atlantic City from Apr- July4 and will be off for another 4 weeks
Just becasue I do not own a BMW or Rolex. Even though I could afford both, Who can't? (cheap leases on a Beemer and used Rolexes are a dime a dozen, great fake ones are less than that in NYC) I do understand that your value system is different than mine though, where as owning a Porch or MB is a sign of success even if not an indication of real wealth or lac...
(continues)
Just becasue I do not own a BMW or Rolex. Even though I could afford both, Who can't? (cheap leases on a Beemer and used Rolexes are a dime a dozen, great fake ones are less than that in NYC) I do understand that your value system is different than mine though, where as owning a Porch or MB is a sign of success even if not an indication of real wealth or lac...
(continues)
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Hmm...
Seems to me, son that you have said you own multiple properties in other posts.. And that you travel and live the "high life".
My friend you are still lying. Too bad you are pathological in nature.
As to retail? Sure 50k a year isn't much but I'll settle with it. I'm happy where I am. I don't always have to deal with pricks like you Kingy. Most people are pretty cool.
Seems to me, son that you have said you own multiple properties in other posts.. And that you travel and live the "high life".
My friend you are still lying. Too bad you are pathological in nature.
As to retail? Sure 50k a year isn't much but I'll settle with it. I'm happy where I am. I don't always have to deal with pricks like you Kingy. Most people are pretty cool.
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NO I never claimed that. I have said The clients I work for supply my lodging, which is nicer some places than others . I do own a home in Las Vegas. Thats all I ever claimed and I make from $35K (bad year)to a potential of 100K a year depending on how much I want to work. I decided I only want to work 6 - 8 months and live on that. Not much more than $60K because with that I can enjoy much more time off and waste whole days doing this crap.
Like I said Free time is worth more than earning 100K plus a year and working 60 hours a week. MAny will not have discovered that and as their values change so will their lives.
I cannot reveal anymore than that because my identity would be relativly easy to assern if I did. You can call it all a...
(continues)
Like I said Free time is worth more than earning 100K plus a year and working 60 hours a week. MAny will not have discovered that and as their values change so will their lives.
I cannot reveal anymore than that because my identity would be relativly easy to assern if I did. You can call it all a...
(continues)
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Hun, you cannot be telling the truth, honestly, if you had all that, sit and listen to us here, either you have some seriously boring friends, or you truely HATE vzw and honestly man, no one is worth this much effort, give up and go enjoy some of that money you have hell feed the poor, do something good with it. Or plain go out to dinner at one expensive restraunt and treat yourself righ. You deserve it
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I'm goin with GWFOX...it's damn near impossible to believe anyone on the net nowadays.
If I were in vegas with plenty of $$ I'd surely not be sittin in front of a pool with a laptop talkin to you guys. No offense
If I were in vegas with plenty of $$ I'd surely not be sittin in front of a pool with a laptop talkin to you guys. No offense
...
disturbed1 said:
I'm goin with GWFOX...it's damn near impossible to believe anyone on the net nowadays.
If I were in vegas with plenty of $$ I'd surely not be sittin in front of a pool with a laptop talkin to you guys. No offense
Exactly why I didn't take a laptop with me to Miami at the pool at the resort or on the beach two weeks ago. I have a life away from selling Verizon.
It's just my job. When I go home, I GO HOME and enjoy other things in life. Phonepimp and Kingfrog might be the same guy with a split personality sitting in a trailer collecting unemployment to pay for his $9.95 internet dial up connection with phonescoop as his homepage.
That could be a harsh way to put it, but I do...
(continues)
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Consider this day in my life, like a rich man burning a $100 bill in front of you.
You may not have as many free days as I and make the absolute most of each. I have so much time off this is just a blip over the past seven years, since I left the rat race of corporate life.
You may not have as many free days as I and make the absolute most of each. I have so much time off this is just a blip over the past seven years, since I left the rat race of corporate life.
...
kingfrog77 said:
Consider this day in my life, like a rich man burning a $100 bill in front of you.
You may not have as many free days as I and make the absolute most of each. I have so much time off this is just a blip over the past seven years, since I left the rat race of corporate life.
$100???? REALLY? OH MY GOD! NO WAY! I see now how you have no intelligence whatsoever.
I cough $100 in your face buddy. Keep wasting your time on here and showing people how much your brain cannot function correctly. If your in the entertainment industry why not go to one of those forums, I'm sure they are out there!
Take your butt to Miami and see how much $100 gives you hahaha. That's what people o...
(continues)
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Ok keep this short cause Pimp got a good idea.
Whenever KingFrog posts.. Don't reply to his post. Ignore him. He's just trying to get attention to make himself feel better so he can spout his lies about his "homes" and "trips".
All you gotta do to agree is post in on this topic and say yes or aye or whatever you say to agree.
Whenever KingFrog posts.. Don't reply to his post. Ignore him. He's just trying to get attention to make himself feel better so he can spout his lies about his "homes" and "trips".
All you gotta do to agree is post in on this topic and say yes or aye or whatever you say to agree.
...
It's obvious- the dude is just seriously bitter towards Verizon and he drinks too much of the Cingular Kool-Aid.
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God, do you think you could rub your snobbery into are face a bit more, at frist i almost admired you for you carefree lifestyle but at the moment all i can say is that you are not better then those salesmen you so desperate hate, when you throw crap within our face like you are so better then the rest of us, you know....we are all right. if we had a bit of free time, it would be our families that would benefit, or we would be enjoying ourselves but the last thing we would be interested in is sitting on the web, making people enivous or trying too.
Do go find other ppl to F*ck with cuz you are majorly boring me!!!!
😈 👿
Do go find other ppl to F*ck with cuz you are majorly boring me!!!!
😈 👿
...
Well lets see Digital Pimp could care less about $100...there your snob! And I did not say I was better,,,,just different...I have different values, I have a way different schedule, and a different way of spending my time.A different wireless carrier, none of which is agreeable.
The thing you don't get is I AM enjoying myself. I have a rich life when Im 'working". This is playtime and you guys are the armymen!
The thing you don't get is I AM enjoying myself. I have a rich life when Im 'working". This is playtime and you guys are the armymen!
...
Enjoy all I won't be back until Saturday. Of course you won't be here becasue you will be off and no one would post here on an off day. Families and all that. Oh but then some have to work Week ends... Well I see you week end warriors then!
Chao
Chao
...
Okay DigitalPimp, how did I get dragged into Kingfrog's little threads here?
...
Digital Pimp said:...disturbed1 said:
I'm goin with GWFOX...it's damn near impossible to believe anyone on the net nowadays.
If I were in vegas with plenty of $$ I'd surely not be sittin in front of a pool with a laptop talkin to you guys. No offense
Exactly why I didn't take a laptop with me to Miami at the pool at the resort or on the beach two weeks ago. I have a life away from selling Verizon.
It's just my job. When I go home, I GO HOME and enjoy other things in life. Phonepimp and Kingfrog might be the same guy with a split personality sitting in a trailer collecting unemployment to pay for his $9.95 internet dial up connection with phonescoop as his homepage.
That c
(continues)
...
I can undertand how you would feel that way if you have only two days off a week. When you have months at a time off. Single days are not wasted doing something we all thought was pretty different and funny!
Why is it people think I have a lot of money because I have alot of time off. Let me give you an idea. If one earns $3000 a week when they work and only work 15-35 weeks a year, are they wealthy? Get it? Its called money management and not being in debt for expensive crap that is designed to impress. I have a small home, drive a 3 year old Toyota Seq. and have no debt. Not wealthy by any stretch but extremily comfortable!
My free time is worth more than being able to buy a Carrera! I know thats impossible for some to understand,...
(continues)
Why is it people think I have a lot of money because I have alot of time off. Let me give you an idea. If one earns $3000 a week when they work and only work 15-35 weeks a year, are they wealthy? Get it? Its called money management and not being in debt for expensive crap that is designed to impress. I have a small home, drive a 3 year old Toyota Seq. and have no debt. Not wealthy by any stretch but extremily comfortable!
My free time is worth more than being able to buy a Carrera! I know thats impossible for some to understand,...
(continues)
...
kingfrog77 said:...
I can undertand how you would feel that way if you have only two days off a week. When you have months at a time off. Single days are not wasted doing something we all thought was pretty different and funny!
Why is it people think I have a lot of money because I have alot of time off. Let me give you an idea. If one earns $3000 a week when they work and only work 15-35 weeks a year, are they wealthy? Get it? Its called money management and not being in debt for expensive crap that is designed to impress. I have a small home, drive a 3 year old Toyota Seq. and have no debt. Not wealthy by any stretch but extremily comfortable!
My free time is worth more than being able to buy a Carrera! I know tha
(continues)
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Because you guys are the most fun and vitrolous!
Because you guys are easy to rile!
Because the others don't deserve me as much as you guys do!
Because you can no longer claim JD Powers says you're the best!! And thats only the first in can't claim anymores for Verizon! more to come
Because you guys are easy to rile!
Because the others don't deserve me as much as you guys do!
Because you can no longer claim JD Powers says you're the best!! And thats only the first in can't claim anymores for Verizon! more to come
...
kingfrog77 said:
Because you guys are the most fun and vitrolous!
Because you guys are easy to rile!
Because the others don't deserve me as much as you guys do!
Because you can no longer claim JD Powers says you're the best!! And thats only the first in can't claim anymores for Verizon! more to come
Maybe if we just stop replying to elephant boy, he'll dissapear?
-Verizon Wireless Sales
Council of 12
.
...
Try it...It may actually work. What took you so long.
We actually had a "pool" on when you guys would stoop responding and no one won. One said by 4PM. One picked 3PM.
I could not take part becasue I have an unfair advantage. But you actually have to stop completely. But its too late as 6 PM was the deadline.
We actually had a "pool" on when you guys would stoop responding and no one won. One said by 4PM. One picked 3PM.
I could not take part becasue I have an unfair advantage. But you actually have to stop completely. But its too late as 6 PM was the deadline.
...
kingfrog77 said:
Try it...It may actually work. What took you so long.
We actually had a "pool" on when you guys would stoop responding and no one won. One said by 4PM. One picked 3PM.
I could not take part becasue I have an unfair advantage. But you actually have to stop completely. But its too late as 6 PM was the deadline.
wow you sure fooled us 🙄
we had a 'pool' going on how many times you were dropped on your head as a kid. one said 67, and another said 103.
i'm guessing you not only rode the short bus, you lived on it.
-Verizon Wireless Sales
Council of 12 😛
.
...
kingfrog77 said:
Yes I did..ALLL DAY. We had a riot here! I can afford to waste a day doing this because I don't have to deal with wasting days off! Im off every day. Now if I wasted evryday All day doing this, I would understand your concern. But since I have been home, I have had a ball on this thing and today decided to invite some friends over for what I called Phone Scoop Day.
And Yes it has been fun in the sun. Tommorw its fun in the sun In San Diego until we are back on the road in we will be having days like these.
please don't come to San Diego. That would put you 2 hours from me.
😢
-Verizon Wireless Sales
Council of 12
.
...
GWFOX said:
KingFrog you completely bypassed EVERYTHING I wrote. At no time did your post make any coherent sense.
You ignored all the points I brought up and you posted drivel.
no way. kingfrog posted drivel??
-Verizon Wireless Sales
Council of 12 😛
.
...
kingfrog77 said:
The point is that is something the CSR's have to point out. The reason the print is so small is that they want an "out" later when questioned.
why not head the map with that "disclaimer"
Here is our general coverage, BUT understand that...
a simple thing to do. Basically they don't guarantee ANY coverage at all. I know this I read the stuff. But many do not. you call customers ignorant for not reading that stuff and complaining and the like . I call them ignorant for not comparing service and price when choosing Verizon. Same difference except I am not working for a company and then berating my customers.
You know honestly, all phones have a roaming indicator light, when will a c...
(continues)
...
Since the CArrier generates that contract and generates that bill. It IS the responsibility of the CArrier to ensure the customer UNDERSTANDS those items. In the store before they leave or on the phone after the customere recieves the bill.
I have seen the roaming lights and one can get them in an area that would other wise be covered the day before. I am not surprises customers get confused. A phone can go in and out of roam a few times driving down a city street!
I have seen the roaming lights and one can get them in an area that would other wise be covered the day before. I am not surprises customers get confused. A phone can go in and out of roam a few times driving down a city street!
...
I would say 99% of the time the sales reps are telling the customer all this info but they are too busy playing with their new toy and don't exactly hear everything...in one ear and out the other
...
You are dreaming. No sales rep ever says there is no real guarentee of coverage anywhere.Or indeed may roam in your own area due to various issues. In fact its the opposite.
I was told Verizon's "extended services" were available on the RED map. (I knew it was not true) I asked "are you sure?'" She said "Well pretty" this from a sales rep. and you think I would not be ranting to a CSR later? And saying Verizon screwed me? Of course I would be like many other customers.
I was told Verizon's "extended services" were available on the RED map. (I knew it was not true) I asked "are you sure?'" She said "Well pretty" this from a sales rep. and you think I would not be ranting to a CSR later? And saying Verizon screwed me? Of course I would be like many other customers.
...
ACTUALLY, some sales reps do. When I got my ALLTEL plan I made it clear that I didn't stay in VA much on the weekends. I asked how the coverage would be on my way thru NC. I was frankly given this answer: "Well, it's not going to be nearly as good as it is here in VA unless you're in a city, but we have roaming agreements in place that SHOULDN'T leave you with "no service" on the phone. But I can't guarantee that if ya get a flat tire that it'll happen in a place where you've got a signal just because it's on the map that you should have one."
It wasn't a VZW rep, but then you did say
"No sales rep ever says there is no real guarentee of coverage anywhere."
It wasn't a VZW rep, but then you did say
"No sales rep ever says there is no real guarentee of coverage anywhere."
...
This VZW rep, does tell the truth, with are Worry free guarantee we cover 95% of the U.S. but the only way to truly know if you are roaming or not is to watch the little indicator light. Though most of the time, you will be on our service.
So....there you have it.......One VZW CSR that actually tells the truth.
😈 🙄
So....there you have it.......One VZW CSR that actually tells the truth.
😈 🙄
...
I wish to bring two things to the judging public to this nice little flame ware that got going that I have trouble keeping up with due to trying to work and do this at the same time. 😛 sorry work is more important.
First thing I like to point to is this link here
http://onlinestore.cingular.com/html/Maps/nation_GSM ... »
This link as you can see goes to Cingular's own GSM coverage map. I choose this because of Mr. Frog seems to back Cingular so I wish to use this.
The second is this:
http://www.verizonwireless.com/b2c/store/coveragemap ... »
This is Verizon's own American choic...
(continues)
First thing I like to point to is this link here
http://onlinestore.cingular.com/html/Maps/nation_GSM ... »
This link as you can see goes to Cingular's own GSM coverage map. I choose this because of Mr. Frog seems to back Cingular so I wish to use this.
The second is this:
http://www.verizonwireless.com/b2c/store/coveragemap ... »
This is Verizon's own American choic...
(continues)
...
Ok Mr Custmer but ask also if ALL the extended services like Mobile to mobile is available in that red area...its not...oh we need to see another map....ok! Ask them if you get less minutes for the money so you can subsidize some snake hunter's signal in the Arizona desert. Ask them if you can opt for 7PM nights. Are the EVER any roaming charges with Cingular? Nope unless you are using an analog moded phone.
The best thing to do Mr Customer is go to Cingular or any other carrier's first and then compare everything and do not pay premium prices for coverage you will NEVER need. And no surprise roaming charges becasue you did not take the time to peek for the little symbol on the phone before making or answering a call.
Do the research M...
(continues)
The best thing to do Mr Customer is go to Cingular or any other carrier's first and then compare everything and do not pay premium prices for coverage you will NEVER need. And no surprise roaming charges becasue you did not take the time to peek for the little symbol on the phone before making or answering a call.
Do the research M...
(continues)
...
Now Cigular does have plans that are alittle more expensive that yes give you no roaming charges, so does VZW those are our single rate plans, now as to if the mobile to mobile work on our extended network, nope it doesn't just like alot of times your voice mail won't nor will some of your other features, but then again, at least we have an extended network, with cingular, do your features fallow you everywhere even when you are not on one of their towers? I know cigular doesn't have coverage EVERYWHERE so what do they do when they go into roam exactly? they eat the cost, or does it show up within some other charge, or is it only no roaming for those plans that are a little more expensive?
...
Yes your features are everywhere as reflected on the map. Cingular only has signal in the mapped area, There is no roaming outside that area as there is no signal.
I have seen the Single rate plans...ouch.I was on ATT Digital One Rate plan for two years until I realized I would save money paying the roaming charges once in awhile on their national network plan.
Its Verizon that is suddenly changing to be more like Cingular, not vice versa. But they have to give up bottom line to do so. Cingular is causing their customers to ask more questions obviously.
and as it should be.
I have seen the Single rate plans...ouch.I was on ATT Digital One Rate plan for two years until I realized I would save money paying the roaming charges once in awhile on their national network plan.
Its Verizon that is suddenly changing to be more like Cingular, not vice versa. But they have to give up bottom line to do so. Cingular is causing their customers to ask more questions obviously.
and as it should be.
...
kingfrog77 said:
Yes your features are everywhere as reflected on the map. Cingular only has signal in the mapped area, There is no roaming outside that area as there is no signal.
I have seen the Single rate plans...ouch.I was on ATT Digital One Rate plan for two years until I realized I would save money paying the roaming charges once in awhile on their national network plan.
Its Verizon that is suddenly changing to be more like Cingular, not vice versa. But they have to give up bottom line to do so. Cingular is causing their customers to ask more questions obviously.
and as it should be.
#1 company trying to be more like the #2 company? now that's smart business 😕
-Verizon Wi...
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I haven't been able to keep up with all the flack flying back and forth and it seems our own personal forum troll, Kingfrog77, is in a one man war against Verizon Wireless due to what ever bad experence he had.
I'm tired of quoting numbers and debating with this man, this is almost (not quite) as bad as a political debate here and this flame war is getting rediculious. I've tried to be sensible but Frog is just out to shoot everyone down that disagrees with him in this forum.
So far there is only one thing I can whole hartenly agree with. Do your home work. People who don't buy on impulse and make informed desitions are more likely to be satisfied with who ever they join with. Rather it be Verizon, SprintPCS, Cingular, AT&T or what e...
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I'm tired of quoting numbers and debating with this man, this is almost (not quite) as bad as a political debate here and this flame war is getting rediculious. I've tried to be sensible but Frog is just out to shoot everyone down that disagrees with him in this forum.
So far there is only one thing I can whole hartenly agree with. Do your home work. People who don't buy on impulse and make informed desitions are more likely to be satisfied with who ever they join with. Rather it be Verizon, SprintPCS, Cingular, AT&T or what e...
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it's futile in the end really. Don't worry, the open-minded consumers that come for the facts as well as the opinions get the message. Do your homework and you're fine. I've done mine, and in my area I've chosen Cingular (I'm sure Frog's ecstatic 🙄 ) and will be switchin as soon as it's financially feasible.
Arguin with this guy is like arguing with a wall, it gets you nowhere but frustrated. He refuses to listen to reason. I thought the maps post was pretty damn helpful to everyone, helped me solidify that it doesn't really matter which one I go thru, in my area the maps are pretty much both either orange or red, respectively.
Arguin with this guy is like arguing with a wall, it gets you nowhere but frustrated. He refuses to listen to reason. I thought the maps post was pretty damn helpful to everyone, helped me solidify that it doesn't really matter which one I go thru, in my area the maps are pretty much both either orange or red, respectively.
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Glad to be of assistance Disturbed, hope they work out for you and the experience goes well 🙂
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For me i find it more entertaining then anything, i happen to be having one very slow day here on the phones, and at least this gives me something to do....And honestly, rather he shoots everyone down or not he is intitled to his opinion, just as we are, the problem within this little discusion is we all know WE are right. which makes us try and convince another. THe truth, is Frog is right, i am right, and so are all the rest. It is all perception of what events have happened within those companies and yourself.
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Gotta agree with TheVZWMan on this one. The print isn't all that fine. All carriers have that same, or a similar disclaimer on thier maps. People have lost the ability to read anything when they think they're pressed for time. Once they've got a line in front of them they sign. I've been looked at in very funny manners when I stop to read what I'm signing because of this normal tendency.
Bottom line is that if you read what you're signing and remember that you're gonna have the next year or two to figure out the phone you won't be surprised.
and for the stuff that is in fine print, why do you think our elders always warn us to "read the fine print" as it were?
Bottom line is that if you read what you're signing and remember that you're gonna have the next year or two to figure out the phone you won't be surprised.
and for the stuff that is in fine print, why do you think our elders always warn us to "read the fine print" as it were?
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but of course knowing this they still don't and feel they have the right to complain...who signs a legally binding contract without reading it??? if you do and then you have a gripe about it, it's unjustifyable
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a lot of people do...you know that as well or better than I do. I personally don't, but then I've been dealing with contracts and legal matters for longer than most my age. It's becoming too common...like clicking the "Yes" button on the licensing agreement at the beginning of a software installation.
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ALL "legally binding" contracts can be tested in a court of law. A contract is NEVER binding unless a court says so. It has the essance of being iron clad, but until tested, Its no more than an agreement when if challanged, well most writers of the contract would prefer independant arbitration, I wonder why?
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Dude, here in the U.S. even a verbal agreement between two adults is LEGALLY BINDING. If you were to test that stuff in a courtroom they'd laugh you off the stand.
All the legal disclaimers have been made and by signing you're agreeing that they can't guarantee the service even though you're paying them. You also agree to pay them. If found in violation of this contract then your service will be terminated. That's gettin off easy. These guys, if they wanted, could turn a violator in to legal council and have a warrant in debt placed. A court battle that they'd win, not because they have better lawyers, but because you agreed to the terms in the contract and you failed to meet them where they did not.
Sorry you've got no ...
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All the legal disclaimers have been made and by signing you're agreeing that they can't guarantee the service even though you're paying them. You also agree to pay them. If found in violation of this contract then your service will be terminated. That's gettin off easy. These guys, if they wanted, could turn a violator in to legal council and have a warrant in debt placed. A court battle that they'd win, not because they have better lawyers, but because you agreed to the terms in the contract and you failed to meet them where they did not.
Sorry you've got no ...
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I have to say that so many grow adults want us to do everything for them that there is nothing call "consumer responsiblity" but hello wake up it is the real world, you sign your name to something and agree to its terms, you are bound, there is no getting out of this. But i have not met a customer yet that doesnt think a company is trying to screw them if that actually make them hold up to thier end of the contract.
Come on people be responsible
Come on people be responsible
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I am just saying 'legally binding' IS NOT. Until or unless it is presented before a judge. I'm guessing you have never heard of illegal contracts.
There are many contratcs overturned everyday. Many big corporations settle rather than face a public battle. Of course Verizon would not bring out the big guns. They would be trashed in the media. All big companies have to be careful when it comes to the little guy. the little guy gets all the sympathy.
There are many contratcs overturned everyday. Many big corporations settle rather than face a public battle. Of course Verizon would not bring out the big guns. They would be trashed in the media. All big companies have to be careful when it comes to the little guy. the little guy gets all the sympathy.
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To give kingfrog some credit (despite him being obnoxious) I do agree that VZW store methods need some serious revising. My roommate that works with a 3rd party reviewing firm that does secret shopping that got hired to do reports of vzw stores in the area that we live in. I was a bit surprised to hear how he was treated when he let me peek at the reports. Not being greeted right away as he came in, closed ended questions, a slight attitude toward that of, "Buy something or leave me alone." or he'd find stores overly busy and the emps there rushing around like chickens with their heads cut off and unable to keep up with the demand the customer base in the store is giving them and many walk outs.
I've also heard many complaints from custom...
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I've also heard many complaints from custom...
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I have said (in my obnoxious way) Verizon has had no substantial competition on a single face. Sprint is a huge well known phone company. T mobile,Cingular, Sprint, and ATTWS (which many know is not affiliated with ATT) are bit players and segmented in a confusing market at best. Diluted advertising. Seemingly small and scattered.
With name bran recognition and nationwide advertising Verizon has had a huge head start and has the momentum. When Cingular can reach that in public recognition and with education of the differences they have, and with the seeming arrogance found in Verizon stores, I do believe those net ads everyone is so proud of will decrease as they will finally have undiluted competition from another large Carriers.
My ...
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With name bran recognition and nationwide advertising Verizon has had a huge head start and has the momentum. When Cingular can reach that in public recognition and with education of the differences they have, and with the seeming arrogance found in Verizon stores, I do believe those net ads everyone is so proud of will decrease as they will finally have undiluted competition from another large Carriers.
My ...
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Kingfrog...buddy...we have heard about your stores several time even you XEROX anicdote has been told at least 3 times...you keep saying the same tire old things...get some new info buddy...
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There is no better example of what i am trying ti convey then XEROX. Read and learn, son. You will be all the wiser. And maybe help prevent the unbelievable inevitable.
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kingfrog77 said:
There is no better example of what i am trying ti convey then XEROX. Read and learn, son. You will be all the wiser. And maybe help prevent the unbelievable inevitable.
So then are your issues really with VZW or you just taking out your frustration on Xerox on VZW??
~~think we need iq test to be on this site~~
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NO I left Xerox for a much better opportunity. I was not there whn the stock really dropped from $62 to$5. I saw it coming though. I heard form the customers who at one time had limited competition for less reliable product. The attitude was exactly the same. The corpoate arrogance was cultural. I see the same in Verizon. Thats all.
No more no less. I have a much better life now. I would say job. But I have not had a "job" since I left Xerox. There are no alarm clocks in my world, or targets,quotas, quarterly reviews, benefit meetings, budget meetings or irate customers.
No more no less. I have a much better life now. I would say job. But I have not had a "job" since I left Xerox. There are no alarm clocks in my world, or targets,quotas, quarterly reviews, benefit meetings, budget meetings or irate customers.
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Well Mr. Kingfrog i am very happy for you wonderful advance within life, and that you are much happier, with where you are at. Makes thing all the more wonderful,
Now just because you see the same tendancies in VZW that you have seen in others doesn't not mean they are following the same path, One thing i know about VZW is they do care about there customers, i have worked for other call centers that honestly didn't care what the customers opinion was as long as they won out in the end. But VZW likes to make money yes, but they are quick to fix a mistake, and will go back to the begining on the mistake if the customer has not called in immediately with the issue, which i have never seen another company do, they normally pull the FCC 90 ...
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Now just because you see the same tendancies in VZW that you have seen in others doesn't not mean they are following the same path, One thing i know about VZW is they do care about there customers, i have worked for other call centers that honestly didn't care what the customers opinion was as long as they won out in the end. But VZW likes to make money yes, but they are quick to fix a mistake, and will go back to the begining on the mistake if the customer has not called in immediately with the issue, which i have never seen another company do, they normally pull the FCC 90 ...
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You know get back to me when you dream company turns out to be just like the big bad VZW there is no getting around it, all Big Biz Companies, tend to do what you are acuses VZW of, they need to make money, Cigular is out for that money just like the rest.
~~Just waits and watches~~
~~Just waits and watches~~
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very gollum of you there Iyvonne. She's got a big point. They're all out to get the $$, no matter how they get it.
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Some are more honest and pleasant about it though and that's the bottom line when there is competition and the service is equal.
Catch a clue.
Catch a clue.
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there you go with that whole catch a clue sh*t again. Was there any reason for that? NO! You're not the only one here with an education or a clue. You ARE however the only one here agitating things that don't need to be agitated amongst professional adults. Not to mention needlessly insulting folks. A debate is not a name calling session, it's a logical argument between two opposing sides.
The companies are all very straightforward about wanting our money, that's why we have to pay them for service.
The companies are all very straightforward about wanting our money, that's why we have to pay them for service.
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I have NEVER called anyone a name here. If people are agitated. Not my problem. There are many here without a clue. Many who contradict themselves. Even one of the higher up in Verizon , Wayne, calimed i had a point, (albeit an obnoxious delivery).
I am not out of line here with the teenage names calling. The worst thing I said on thos board was call YOU son! That brought down the house!
You want to get defensive so be it. But I will not change my manner to serve your needs.
I am not out of line here with the teenage names calling. The worst thing I said on thos board was call YOU son! That brought down the house!
You want to get defensive so be it. But I will not change my manner to serve your needs.
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I have my own reasons for not wanting to be called son...different discussion entirely.
"Name calling" is my generalized term for what's going on here. Which is NOT by any definition of the word a debate. "Names" are being called by refering to folks as arrogant, clueless, hypocritical, and maybe not in so many words, but idiotic.
There's no defensiveness in stating that this kind of thing need not be done between mature adults, which we all claim to be. But manner does need to be changed in order to get points across. You're not going to get anyone to see anything by constantly being so damned abrasive.
For someone who goes around callin other people "son" you sure have a childish defensiveness about your responses to construct...
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"Name calling" is my generalized term for what's going on here. Which is NOT by any definition of the word a debate. "Names" are being called by refering to folks as arrogant, clueless, hypocritical, and maybe not in so many words, but idiotic.
There's no defensiveness in stating that this kind of thing need not be done between mature adults, which we all claim to be. But manner does need to be changed in order to get points across. You're not going to get anyone to see anything by constantly being so damned abrasive.
For someone who goes around callin other people "son" you sure have a childish defensiveness about your responses to construct...
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First of all one has to actually see constructive criticsm in order to defend against it!
None of those terms you mentioned are nouns, they describe a condition. Not the same as Azzhole, moron, and the like wich are nouns.
It is you that calim to be a mature adult. I make no such claim, not do I find any glee in being described as such inas much as I find no offense in my being called a variety of names.
I know who I am without the outside help! And have no issue or question about my character or intent.
None of those terms you mentioned are nouns, they describe a condition. Not the same as Azzhole, moron, and the like wich are nouns.
It is you that calim to be a mature adult. I make no such claim, not do I find any glee in being described as such inas much as I find no offense in my being called a variety of names.
I know who I am without the outside help! And have no issue or question about my character or intent.
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but yet they're still name calling, all of those are conditions indicitive to a person's personality. By suggesting that they possess that trait you demean them, just as if you called them "asshole". Because they're not the same part of speech doesn't make it anymore right.
Most people delight in being considered a mature adult. Now that I see that you don't perhaps we should all be referring to you as "son". Perhaps that would satisfy your professed need to be childish.
By the way, not everyone delights in being reffered to as something they're not, or "called names" as it were.
Most people delight in being considered a mature adult. Now that I see that you don't perhaps we should all be referring to you as "son". Perhaps that would satisfy your professed need to be childish.
By the way, not everyone delights in being reffered to as something they're not, or "called names" as it were.
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Ignorance is a trait EVERYBODY has in one subject or another. I have used that term to describe Verizon customers who do not research any others and blindly go VErizon. Hypocrates abound!I have never actually seen an asshole as reflected in human form.
It seems only the young gleefully rejoice at being described a mature adult. Real adults could care less!You see adults don't have to care if their hair is the right style, or the music is hip, or the clothes are 'in." No pressure to follow the lemmings anymore. Real adults are truly themselves without regard to what others think or say.Real adults can debate calmly without resorting to namecalling using nouns representative of dirty body parts! And real adults don't even care if they a...
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It seems only the young gleefully rejoice at being described a mature adult. Real adults could care less!You see adults don't have to care if their hair is the right style, or the music is hip, or the clothes are 'in." No pressure to follow the lemmings anymore. Real adults are truly themselves without regard to what others think or say.Real adults can debate calmly without resorting to namecalling using nouns representative of dirty body parts! And real adults don't even care if they a...
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ok everyone...is it me or did I say anything about any of that? Not to mention...I've not seen any calm debates from Frog....I could have missed a post here and there, someone please correct me if I'm wrong. (other than frog please...of course he'd defend himself)
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kingfrog77 said:
It seems only the young gleefully rejoice at being described a mature adult. Real adults could care less!You see adults don't have to care if their hair is the right style, or the music is hip, or the clothes are 'in." No pressure to follow the lemmings anymore..
So I'm guessing you're a fat slob with a mullet, wears tie-die shirts, and listens to Kenny G.
Are you somewhere in that ballpark?
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sounds like something like that to me. doesn't matter what my age, I'm goin into an interview with every hair in place, my clothes lookin like they're brand new. And when I get back into my car...I'm blasting the wildly unpopular metal I listen to.
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HELL YES!!!! someone who gets it! I'm a Nothingface fan myself...wish they hadn't broken up though.
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kingfrog77 said:
I have said (in my obnoxious way) Verizon has had no substantial competition on a single face.
Really, so back when VZW was formed there was no competition from ATTWS at all huh? 🙄
With name bran recognition and nationwide advertising Verizon has had a huge head start and has the momentum. When Cingular can reach that in public recognition and with education of the differences they have, and with the seeming arrogance found in Verizon stores, I do believe those net ads everyone is so proud of will decrease as they will finally have undiluted competition from another large Carriers.
Once again, ATTWS was larger and has been around longer than VZW but...
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kingfrog77 said:
Some empathy... Instead they are met with arrogance... I went to 3 Verizon stores a few weeks ago... At all 3, once it was realized I was just browsing... No One would help or answer questions...
well you probably made an a$s of yourself, somehow. that's typically what you do, ya know
-Verizon Wireless Sales
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Uh, excuse me?
I was quoting another customer post. Read the thread before you jump to ignorant conclusions.
You do that alot around here. Always ready to pounce with name calling, but in ignorance of what is actually being said.
I think you need another cigarette. It may clear the cobwebs out.
I was quoting another customer post. Read the thread before you jump to ignorant conclusions.
You do that alot around here. Always ready to pounce with name calling, but in ignorance of what is actually being said.
I think you need another cigarette. It may clear the cobwebs out.
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You blocked the quote wrong in that post. It looks like you're the one sayin that.
Everybody calm down and read before posting. 😁
Everybody calm down and read before posting. 😁
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Doesn't matter. (I don't know how to use the block thing) If 85 would have bothered following the thread he would have realized it was not my quote.
He seems to only open his mouth to change feet.
He seems to only open his mouth to change feet.
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