Activation fee
I'm a indirect agent as you can tell by the name. I know corp has some stupid policies and things that they wont let agents do like NE2. But how long has VZW been waving activaton fees for customers that have there own phone? I called a corp store and I pretended to be a customer and "Sherry" said yes she can waive the fee. Does anyone have any info on this?
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I never heard that...only in cases when its a promotion that Verizon itself is running. Now I always tell people (especially customers porting there number from another carrier) to try and call customer service and ask if they will credit there activation fee back which they do 75% of the time.
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No, you won't be charged "activation". The activation fee is better described as a service establishment fee. You only pay it when you are creating a new line of service.
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I called customer service...no credit for activation fee...I'm going to try again in a few hours...
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indirect_vzw_rep said:
I'm a indirect agent as you can tell by the name. I know corp has some stupid policies and things that they wont let agents do like NE2. But how long has VZW been waving activaton fees for customers that have there own phone? I called a corp store and I pretended to be a customer and "Sherry" said yes she can waive the fee. Does anyone have any info on this?
Gotta love RE-SELLERS, and you guys wonder why were doing away with you guys slowly but shirley.I'll wave activation fee's all day and night to keep people from buying refurbs from you guys, and us having to deal with your issues when your customers come to coporate stores with phones that don't work anymore and you guys send t...
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Wow, you have no clue, first of all indirects have a lower churn rate than the corporate stores. Why because a lot of indirect stores really take care of their customers. As far as refurbs go you are an idiot! First of all we purchase the phones from Verizon, they are the same phones you carry in the sore, if you have some shady agents in your area selling refurbs then that is to bad and they need to be dealt with. FYI Verizon will not pay out commisions on upgrades if the esn has been previously used! So agents cannot sell refurbs or used phones on upgrades at all. Many agents also offer fru and service all the equipment they sell as well as offer all verizon deals, why because they are exlusive and buy all their equipment from verizon and ...
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I can't tell you how many times I get a customer from an agent store in with a phone they were told was new. When I pull up the history on the esn I see that the phone has had one, two, even three other users. Selling a used phone for new? That really taking care of the customer. I know that every indirect store is different, but so is every corporate store. You are going to have good and bad of both. Maybe the indirect store around NYG isn't a very good one. That doesn't make NYG an idiot. Maybe the corporate store around you is crappy as well. It just depends on the management and the staff of the individual location.
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I wouldn't say NYG is an idiot from just this post but if you look at mutiple posts that he has made, then yes I would lean more toward the idiot side. Mainly for lumping all indirects together. I do agree with you though that there are good and bad of both, but when somebody like this tells my customers that I sell refurbs I get slightly pist. If your going to sell to somebody that has been coming to me for years thats fine, its the customers right, but don't lie to them to get the sale. And this has happened to me at 4 different stores that I have been at in the last 4 years or so. My customers come back to me to (buy their phone from me regardless of what some body else told them) and tell me what they heard or ask out of curiousity ...
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When I have over 10 resllers doing the same thing stuff for the past 8 years in my area what other opinion should I generate. I could see if I was talking about 2 or 3 stores then I would be ignorant. I've been in this business for over 8 years and I've seen it all. When I have that much proof(10-15 different resellers) It's going to be super hard to change my mind.
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I understand where your coming from then, but around here things don't work like that. Not saying there aren't still a few shady ones out there but I wouldn't neccesarilly say that would be all indirects. I know there are some shady bastards at some of the corporate stores around me to, but I wouldn't lump them all together because there are some good ones. I don't think we would still be in business if we sold refurbs as you keep mentioning or are shady. There is way to much competition around us to be doing things like that. Our customers come back because we take care of them.
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true. Here is a nice issue though. Had a customer that bought an LG VX5200 from us. They had a warranty claim. The techs call saying that ESN had been on one previous number. I had just got that phone in from WOW (Verizon's phone ordering for the agents). What happened is that phone was sold at a Verizon retail store and the customer returned it through the WFG. The retail store returned it to the warehouse. VZW just repackaged it as new and sold it through WOW. Needless to say the techs replaced the phone for the customer...
Speaking about the 15 day though. If someone comes in and buys a phone from me. Then they change their mind and want a different phone...if I change that out I just LOST money on that customer. Sometimes ...
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Speaking about the 15 day though. If someone comes in and buys a phone from me. Then they change their mind and want a different phone...if I change that out I just LOST money on that customer. Sometimes ...
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Indirect agents are not bad, we get customers from the Corp. Verizon and the only thing they can say is how horrible they get treated over there and once they come here they say they are never going to go back to the other location (Corp. Ver.). We do not ever sell used phones as new, we have sold used phones but we tell them that this is not new and if you want brand new you have to buy these other phones. The only time we even offer a used phone is if someone destroys their phone and do not have insurance and are not at NE2 point and unwiling to pay retail pricing, at least they save money and they know what they are getting.
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yeah what you say makes sense and i agree completely but nyg is a jerk and an idiot in my opinion becuase his remarks are never the indirects by me or the one down the street in ny. He always slams the entire indirect channel which is unfair and unneeded. I have seen a lot of shady stuff from corp and other agents, my point is just what you said you get good and bad in both departments, but he constanly states that indirects do nothing but scam their customers and all of us sell refurbs and are useless and blah blah blah on this forum and that is an idiotic statement. If he said indirects in his area, that is ne thing, but he stands with all agents are useless scum and I take offense to that, this isn't the only post from him making staement...
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WTF? Why do all the direct stores like to say that indirects sell refurb's. Is that the only way you can get a sale. Thats pretty sad if it is. I understand your frustration that you have to deal with some of the agents that can't take care of their customers. I get just as many people come from the direct stores because they can't stand the people in there and don't like waiting in line for someone to be rude to them. So your customers are coming to me because I will try everthing I can so that I don't have to send them back to an a$$hat like you.
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3RD PARTYS ARE HEADACHES HANDS DOWN VZW WILL NOT "WAVIE " AND ACT. FEE ALL 3RD PARTY REPS DO IS LIE AND THEY DO SELL REFUB. PHONES AND ONES THAT HAVE BEEN RETURNED WITH NO WARR. 3RD PARTY STORES ARE A BIG MISTAKE
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LOL..that pretty much sums it up. Not all are.. But from what I seen 90 percent are. Perception is reality. Thats why Verizon is closing down all its indirect stores. Notice the contracts are not being renewed with those agents.
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in your area maybe. And I want to thank you for finally saying that not all indirects are bad. I highly doubt that verizon will get rid of all indirects though. Doubt that we will be going anywhere anytime soon with over 120 stores and growing.
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Yea they are doing away with them though. Notice the influx of corporate locations in BJs, Starting also with home deopot, and a few other places.
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VZW won't do anyway with indirects. We have the lowest churn rate and the highest customer satisfaction rate. We can do more for the customer then a retail store (loaner phones). We absolutely DO NOT sell refurbished phones. Everything I get in is brand new (from VZW also!). In our area they won't do away with indirects.
Of course they did do this crap with Walmart...a company that even says they are "cash and carry" and won't do anything to help the customer after the sale...
Of course they did do this crap with Walmart...a company that even says they are "cash and carry" and won't do anything to help the customer after the sale...
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i've heard a rumor that VZW is gonna pull a lot of their retail locations in malls and such because the indirects have saturated the market and are doing such a good job of bringing in new customers.
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Settle down johnny caps locks. I could care less about waiving the activation. By third party what do you mean exactly. I know we are indirect agents, is there something I am missing here. Anyways I have worked in quite a few of our stores and knowbody I have worked with lies to customers and neither do I. Also we have never sold any refurbs company wide. Aren't FRU's refurbs, just wondering.
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FRU's are refurbs...which VZW will sell a customer for 50 bucks. So who is selling the refurbs? I never even thought of that before...
If a customer is providing the equipment, I would advise them strongly of their opportunity for a new phone. If they insist on using their own phone...I would give them 35 bucks since I am getting a commisson and not discounting any phones. I wouldn't advertise this, but if they asked I would.
If a customer is providing the equipment, I would advise them strongly of their opportunity for a new phone. If they insist on using their own phone...I would give them 35 bucks since I am getting a commisson and not discounting any phones. I wouldn't advertise this, but if they asked I would.
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I don't know how your peeps run things where you are but in the midwest we are not paid commision on any phones that have been in the billing system previously so it is impossible to sell a refurb and get commision so what would be the point, and if i could i wouldn't anyway. New acts are the only exceptioon but we still would not offer refurbs, all phones from me came from verizon with 12 month waranty, which we honor in our store by sending to manufacturer and giving a loaner or doing the fru program if customer wants a REFURB FORM VERIZON. All phones also come with the same rebates verizon offer through Young America, we can do that because we bought them from Verizon and are an exclusive premeire agent. Look I have said this before I hav...
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jokinjezter is correct. Even in my area I get customers that have gone to the Corp. Verizon and they get told wierd things all the time, I dont go and bash them though because I do not go there and I can not say that all of them are bad. There are just bad people in any industry in any company and any where in the world no matter what even in religion.
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