I wouldn't expect you to, buddy...just getting an idea. Hey you're one of the GOOD reps...we gotta take care of you...lol

To read chris, Datz and 85 as well as many field reps, Cingular is NO threat and never will be.

I know they are. How can they not be? Head in the sand laurel resting never works.

I don't think many will want thee year contracts though. Speaking for myself, I only sign for one year at a time, even at the small $60 more for the phone. I paid $129 for the T637 instead of $79 because I would only sign for a year. I like being month to month and was that way with ATT for years. Keeps options open for new phone and CArrier selections if need be.

Yeah 3 year contracts lead to empty stores... it's pretty sad when their phones are so expensive(yet cheap??how does that work) that they have to lock you in a 3 year deal. customers don't even want 2 year contracts... why 3?

CainMarko said:
Yeah 3 year contracts lead to empty stores... it's pretty sad when their phones are so expensive(yet cheap??how does that work) that they have to lock you in a 3 year deal. customers don't even want 2 year contracts... why 3?

Actually, the majority of VZW subscribers are on 2 year contracts and the majority of renewals are on 2 year contracts. This shows us that our customer DO want 2 year contracts and might even want 3 year ones. YOU and I may only want 1 year contracts, but that puts us in the minority.

BTW, this information comes from looking at all 40+ million of our customers, not just a sampling. We have well over 20 million on 2 year contracts.

As far as locking customer in...
(continues)

Sure existing VZW customers may go for the 3 years but no new customer would want to sign up for 3 years. For 3 years, I'd expect a free phone and tons of minutes for a low price. Then I'd ever sign for 3 years. But new customers just don't like being tied down... it's in human's nature not to want to get tied down :-P

Very bad idea!!! Right now customers dont care paying the difference between 1 or 2 yr agreements so they wont ever consider a 3 yr agreement. What incentives or than a discounted price on equipment can you offer to make customers want to sign a 3 yr agreement?

vzwpro said:
Very bad idea!!! Right now customers dont care paying the difference between 1 or 2 yr agreements so they wont ever consider a 3 yr agreement. What incentives or than a discounted price on equipment can you offer to make customers want to sign a 3 yr agreement?

you're the pro. you tell us. 😕


-Verizon Wireless Sales

.

I removed myself from the "game" Didnt want to be another worker bee for the mamma bee. So I'm out of the loop.

Well then that means you are no longer pro now doesn't it...hehehe

I kept the name cuz it sounds cool...lol

CainMarko said:
Yeah 3 year contracts lead to empty stores... it's pretty sad when their phones are so expensive(yet cheap??how does that work) that they have to lock you in a 3 year deal. customers don't even want 2 year contracts... why 3?

because we have the lowest churn, so most of the time customers dont care how long they're with us. if our customers are getting flawless coverage and good service, what reason would there be to switch carriers?


if it aint broke, dont fix it.. 😛


-Verizon Wireless Sales

.

Again, VZW does NOT have the lowest churn. That distinction belongs to Nextel.

phonepimp3376 said:
Again, VZW does NOT have the lowest churn. That distinction belongs to Nextel.

were close though.

and its alot lower than Cingular's and ATT's

Can't speak for ATTWS, but Cingular's churn has been steadily decreasing over the last few quarters, while ARPU has been increasing.

A lot of our churn issue was associated with the GSM overlay. When we first started it there were some issues which caused people to leave. It took a bit to rebuild our reputation after that. With the overlay completed, we are seeing much lower churn. Let's hope it continues to fall.

I would like to interject about the churn...it is showing on VZW intranet for the 1Q2004 VZW has a 1.6% churn rate which was rate #1 lowest in the industry...what was nextels churn 1Q2004??? huh huh? Come on punk??? hehehe

I know that we port in a whole slew of nextel subscribers.

lilgabe1 said:
I know that we port in a whole slew of nextel subscribers.

Well because Nextell is focused on business/construction, I usually port in full business accounts (which is usually about 5-8 lines a shot)

-Verizon Wireless Sales

.

I think it might fall, but I also think that if Verizon made a change to 7 o'clock nights that they would be able to grab some Cingular customers quite easily. While Cingular may have just completed their GSM overlay, Verizon is upgrading its CDMA technology which arguably is better anyway. Verizon is still the market leader and can alter the market with even the slightest change in marketing strategy.

I feel that you arte completely right, 7pm N&W's I honestly believe would blow Cingular away in most areas

I agree that 7pm N/W is definitely a VERY attractive offer (especially since I use A LOT of N/W minutes) and I don't really like callin people after 9, but hey, I think rollover, fast forward, M2M are all better for the long run.

I heard somewhere that they cant make there NW at 7 because that would make them a monopoly. Any of you Verizon guys know anything about that.

yeah I saw that in this forum somewhere I don't if that is true or not, could be but I honestyly don't believe thqat we have tried to change it...plus it would be a major disadvantage that if say, Cingular has the 7pm nw and surpassed VZW in coverage, and the FCC would not allow us to change to 7pm nw...it would almost be as if the FCC said " you guys have too many customers so we're going to have to wait till some of them go elsewhere before you are able to change your night and weekend minutes"...other than that I don't think the FCC has any say as to what each individual company does with their calling plan...they just have say over spectrum and actual licensing on towers placement

TheVZWMan said:
yeah I saw that in this forum somewhere I don't if that is true or not, could be but I honestyly don't believe thqat we have tried to change it...plus it would be a major disadvantage that if say, Cingular has the 7pm nw and surpassed VZW in coverage, and the FCC would not allow us to change to 7pm nw...it would almost be as if the FCC said " you guys have too many customers so we're going to have to wait till some of them go elsewhere before you are able to change your night and weekend minutes"...other than that I don't think the FCC has any say as to what each individual company does with their calling plan...they just have say over spectrum and actual licensing on towers placement

That ...
(continues)

Another point for the VZWMan!!! oh yeah...hehehe...sorry...I'll go stand in the corner

I really cant see anyone going with a 3 year service agreement. Its just too long. now maybe if there were some major perks with it, like any phone you want for free, or special plans. but to be honest, VZW plans arent nearly good enough for someone to sign up for 3 years. i mean if you know that in 2 years you will get twice as many minutes, rollover, nights and weekends at 7, and all that good stuff if you went with another company. it just doesnt seem practical. now of course you are going to get those customers who havent really looked at any other companies, and think 3 years if perfectly normal. but the informed consumer, I just dont see it happening.

phonepimp3376 said:
With the overlay completed, we are seeing much lower churn. Let's hope it continues to fall.

Yea I'll keep my fingers crossed for Cingular.

🙄

-Verizon Wireless Sales

.

85percent said:

phonepimp3376 said:
With the overlay completed, we are seeing much lower churn. Let's hope it continues to fall.

Yea I'll keep my fingers crossed for Cingular.

🙄

-Verizon Wireless Sales

.

lol no offense PP but so will I...

I like to think of myself as Being a pretty well informed consumer, and I dont even like signing 1 year contracts. And i know there are much more hard core consumers that look for the best deal out there then me. But, we will see.

85percent said:

phonepimp3376 said:
Again, VZW does NOT have the lowest churn. That distinction belongs to Nextel.

were close though.

and its alot lower than Cingular's and ATT's

85percent why must everything always come back to AT&T or Cingular with you? Maybe you'll be biting your tongue (finally) in a few months.

RUFF1415 said:

85percent said:

phonepimp3376 said:
Again, VZW does NOT have the lowest churn. That distinction belongs to Nextel.

were close though.

and its alot lower than Cingular's and ATT's

85percent why must everything always come back to AT&T or Cingular with you? Maybe you'll be biting your tongue (finally) in a few months.

Because they will be our biggest threat. It's going to be extremely competitive between the two giants when the merge happens. And yea, maybe I will be biting my tongue. We'll see 😉

-Verizon Wireless Sales

.

85percent said:

RUFF1415 said:

85percent said:

phonepimp3376 said:
Again, VZW does NOT have the lowest churn. That distinction belongs to Nextel.

were close though.

and its alot lower than Cingular's and ATT's

85percent why must everything always come back to AT&T or Cingular with you? Maybe you'll be biting your tongue (finally) in a few months.

Because they will be our biggest threat. It's going to be extremely competitive between the two giants when the merge happens. And yea, maybe I will be biting my tongue. We'll see 😉

-Verizon Wireless Sales

.

Let's only hope...I think that ...
(continues)

RUFF1415 said:

85percent said:

RUFF1415 said:

85percent said:

phonepimp3376 said:
Again, VZW does NOT have the lowest churn. That distinction belongs to Nextel.

were close though.

and its alot lower than Cingular's and ATT's

85percent why must everything always come back to AT&T or Cingular with you? Maybe you'll be biting your tongue (finally) in a few months.

Because they will be our biggest threat. It's going to be extremely competitive between the two giants when the merge happens. And yea, maybe I will be biting my tongue. We'll see 😉

-Verizon Wireless Sales

.

...
(continues)

One of the many people annoyed by some of the things that you post here.

The only reason customers are signing two-year contracts is to take advantage of the equipment discounting. Offer the same equipment pricing on a one-year contract and I bet everyone would sign a one year.

southwestcomm said:
The only reason customers are signing two-year contracts is to take advantage of the equipment discounting. Offer the same equipment pricing on a one-year contract and I bet everyone would sign a one year.

Well, common sense would be for someone to take the one year option IF the price was the same, but there must be a reason for the customer to choose the 2year option. It saves the customer $50 up front, plus you get the $100 New Every Two on a renewal towards a new phone.

verizonrep said:
It saves the customer $50 up front, plus you get the $100 New Every Two on a renewal towards a new phone.

$70: $50 on the phone and $20 on the activation fee

Thanks for clarifying the obvious. Customers who want a better handset discount choose the 2-year option, not because they want to be locked in for two years.

more of this "offer the same thing for less and I bet people would take it"

of course this is true

any time you offer the same for less or more for less it will be in higher demand

offer a big mac for 4 cents and more people would buy it than if you offered it for 4 dollors.

The point is, we would be offering even better discounts for 3 year contracts and maybe even bonus minutes. If people take a 2 year for a better discounts then they might take a 3 year for even better ones. It's the age old philosophy of offering more for more or less for less.

Flawless coverage?!?! 😲

That's news to me! 🙄

MY vzw coverage is flawless. Except that 1 time in the backwoods of GA that I dropped a call when I was in a gully inbetween two hills.

Not to say that this is the case for everyone, but it's my experience.

Flawless (adj)- 1. Without blemish or imperfection 2. Without weakness or error

Um, I really doubt that your's or anyone's coverage is flawless (which coverage really refers to the areas of the nation that have service, which is DEFINITELY not flawless). I'm sorry to tell you this but although you may believe it, and I know Verizon may have brain-washed you into it, Verizon is not perfect. Its really impossible to have flawless coverage due to diffent terrain, atmospheric changes, and other obstacles such as buildings or trees. Once again, sorry to have to tell you, but it was for the best. 🙄

I can say that, although I will never sign any more than a 1 year contract, the 3 year contract infomation is very beneficial for customers if they choose to take that route. After all, I see many people who don't bat an eye over signing a new 2 year agreement for 4 lines and this will give those customers an oportunity to commit for longer for added benefits. I think this will strike a chorde with our key customer base.

I mean, how many people actually do enough research to care about the various phone selection? I mean, if it mattered to a majority of the american public then phonescoop.com would be MUCH more popular. As it is, the vast amount of american cell phone users care only about price and signal strength. The 3 year cont...
(continues)

YOu are right about most people not really caring about picture phones and the such today. But it's tomorrow's customer you need to focus on. Kids love all that 'cool" stuff. KIds of years ago are the big Linux users today and as those kids become MIS managers they will buy the Linux and are doing so en mass today.

I think ANY technologgy is first learned by the youth and then brought into the mainstream when they reach positions of decision making power which can usually be as little as 5-10 year span of time.

I think Verizon should do research on new activations among 24 and below in single years and look for a trend. They're $400 deposit prohibits a lot of that age group I m sure . The results in the different age groups will dete...
(continues)

LOL... remember Buster Douglas? Evander Holyfield? Easy there Iron Mike... lol

Consumers resist two-year contracts as it is. I don't think a three-year contract will be received well.

I have to agree with you. I haven't heard anything about 3yr contracts and I check my company email every day. Fun rumor to debate though.

That is nice an' all, but aren't you afraid of Info Security coming down on you for releasing "proprietary Information". They refer to it as "Code of Conduct" and I've seen folx get fired for this from using this very site.

I would if I had given out any information, but as it is I haven't said anything specific at all.

But you actually did when you said it was being tested in a market. That's not info that has been released outside the company, except in that one area.
I'm just lookin' out for ya cause I've seen the wa you try to help people out here.
Just be careful bud. 😉

Biggs said:
But you actually did when you said it was being tested in a market. That's not info that has been released outside the company, except in that one area.
I'm just lookin' out for ya cause I've seen the wa you try to help people out here.
Just be careful bud. 😉

Sorry, ya lost me. What did I say was being tested in a market?

I usually only give information on these forums that I would tell customers. IMO, its the best way to not step over that fine line.

-Verizon Wireless Sales

.

I only do 1 year contracts! Than if I don't like them I'll just pay the lousy ETF, and be on my way.
As for dicounts on phones I don't really care about that either.
Even though I am a Verizon customer, and a cell company should prove to me that they are worth keeping.If I'm going to be stuck with same company that I may not like for 2 or 3 years.
Since 1996 I have always gone with the 1 tear contracts.

if you do a 1 year contract and cancel and pay the ETF it's the same as doing a 3 year and canceling and paying the ETF accept with the 3 year you prob got a better deal up front!?!? 🙄

Once I am past my 1 year contract, if the following months the carrier service gets worse, I can dump them without having to pay the ETF.

same thing with people outside of their service agreement basically...the service agreement will make them have to be pretty pissed to leave the company and cough up the etf

Number portability makes it easier to switch carriers. Longer contracts counter that by making it harder to switch.

Carriers naturally don't want to lose customers. Portability made it easier to leave; contracts keep you from doing that.

Rich Brome said:
Number portability makes it easier to switch carriers. Longer contracts counter that by making it harder to switch.

Just since this thread was posted 2 years ago, hasn't EQUIPMENT PORTABILITY become as great an issue for switching carriers?

What good is it if you can take your number with you, if you can't move your phone?

A Canadian friend of mine used to roam the USA with a Bell Mobility E815, but when he wanted to move his phone to Verizon he was not allowed to.