VERIZON TECHS/REPS IS IT TRUE??
🙂 Hi everyone! Alright I just started my contract with Verizon on May 5th, Got 2 pink razors (one for me & one for little sister), anyways, hers works flawlessly, but mine has a small or should I say a big inconvenient problem, it makes like a humming sound (like electricity going through), it started doing it whenever I placed a call but it would fade away after 2 or 3 minutes. But now is doing it even when the phone is not used, just if you open the flip and you put your ear to it you can hear it 👿 , Anyways I took it to the store where I bought it and the tech said "well that is a notorious problem Motorola is having, we are waiting on a software upgrade that would solve the problem, once they give us the upgrade it will be ta...
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the razr is a piece of crap phone, sry but it is. yes all the razr have that humming noise, you just have to live with it, mine only hums prior to making a phone call, so if yours is humming while on the phone, have them replace it, It should not do that. software upgrade to fix it, 🤣 not going to happen that is verizon talking BS again, its the design of the phone that make it do that, If it is interfering with your service demand to have it replaced.
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just b/c the pink razor was retired does not mean u cant get your software flash. there will be a flash for your phone, and moto is aware of the issue. if you want to, you can get it replaced in the store, just ask for a manager, but you may not get the pink razor. so if you want the pink, id wait for the flash.
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going to PARTIALY side with ArmySF. it's an issue, should be swapped. but it's not a VZW BS thing, it's a "tech doesn't know what the **** he's doing" thing. the only sw patch for the phone i know takes care of that 6+ second long delay between hitting a menu button and it coming up.
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No, the technician is correct.
Software updates can affect every part of the phone. Some software updates that have been recently released address everything from improper voltage while charging (since the phone actually charges the batteries and not the charger) to reception increases by adjusting the wattage of the RF.
For instance, if the phone is drawing the incorrect milliamps from the battery, it could be overworking some of the resistors, which could be the buzzing she/he is hearing.
The technicians job is to fix your phone. We don't want to see you again. I can't speak for everyone, but most of us know what we are talking about. This is what we do for a living, some of us have been doing it for years. It aggravates the he...
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Software updates can affect every part of the phone. Some software updates that have been recently released address everything from improper voltage while charging (since the phone actually charges the batteries and not the charger) to reception increases by adjusting the wattage of the RF.
For instance, if the phone is drawing the incorrect milliamps from the battery, it could be overworking some of the resistors, which could be the buzzing she/he is hearing.
The technicians job is to fix your phone. We don't want to see you again. I can't speak for everyone, but most of us know what we are talking about. This is what we do for a living, some of us have been doing it for years. It aggravates the he...
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mine stopped humming after i had it flashed with version 4 or whatever the latest one is.
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The only problem with replacing it during your warranty period is that you will get a FRU (refurbished one). Yeah, it will be the same exact model/color, etc., but you said you baby yours and it is in flawless condition. The one they give you may not be. If you can confirm that this could indeed be fixed with a software issue and that it will be soon, I'd wait, or swap ESN's with your sister's phone!
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Regarding replacements and etc..
Literally 20-30 times a day people come into our store with problems that magically disappear once they walk through our doors. Thats not an exaggeration. We hear that excuse every 4th customer or so. It's amazing how well the healing powers of being inside verizon are. No matter which store I'm working at, it's an oasis of perfect reception.
To the orginal poster: If you did have a problem and someone looked at it, and didn't swap it out, it's probably because they couldn't find a serious enough problem. We are told by higher ups to keep phone replacement down, and fru (refurb) cost down as well. They are starting to crack down nationwide. Especially since once the phones get shipped back, a report co...
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Literally 20-30 times a day people come into our store with problems that magically disappear once they walk through our doors. Thats not an exaggeration. We hear that excuse every 4th customer or so. It's amazing how well the healing powers of being inside verizon are. No matter which store I'm working at, it's an oasis of perfect reception.
To the orginal poster: If you did have a problem and someone looked at it, and didn't swap it out, it's probably because they couldn't find a serious enough problem. We are told by higher ups to keep phone replacement down, and fru (refurb) cost down as well. They are starting to crack down nationwide. Especially since once the phones get shipped back, a report co...
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This is really useful and I thank you for that, one thing tho is that my problem is too notorious that "duplicating the problem" is a no failiure thing, the humming you can hear it even when you are not even placing a call! ☹️ It sounds like electricity going through and a high pitch sound also. So I'm not trying to get stuff for free or pawn responsibility on verizon I completely understand that if for example you purchased a toaster from walmart and it stops working 7 months later you don't go bitching to walmart about it. I've just had problems with this phone since day 2 that I used it. and reported it within the allotted time that verizon gives to do so.
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Your problem will get fixed then, I gaurentee that. The phone does have a 1 year warranty on it. Alot of people think that they only have 15 or 30 days to bring their phone in if it isn't working. We will still service the phone no matter if you bought it 3 days ago or 300 days ago. I do believe a flash could help. I've seen software flashes fix way worse problems.
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Haha.. I did find a way to fix alot of phones that have car kit.
When we used to be able to open the phones up, if you toothbrush and juice (tech spray, alcohol) the whole charging port (clean the corrosion out of the charging port) it would work. For the phones that wouldn't fix, I would take the soldering iron and lightly run the tip over the inside of the charging port, re-flowing the connectors (heating them up) and that would fix it. There wasn't to many I couldn't fix.
Ahh the good ol days when we could open the phones up... Those bastards want us to keep fru cost down yet they won't allow us to repair the phones. I could probably save about 10 fru's a day if I was allowed too. They pay $150 or so for each fru, so that would be ab...
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When we used to be able to open the phones up, if you toothbrush and juice (tech spray, alcohol) the whole charging port (clean the corrosion out of the charging port) it would work. For the phones that wouldn't fix, I would take the soldering iron and lightly run the tip over the inside of the charging port, re-flowing the connectors (heating them up) and that would fix it. There wasn't to many I couldn't fix.
Ahh the good ol days when we could open the phones up... Those bastards want us to keep fru cost down yet they won't allow us to repair the phones. I could probably save about 10 fru's a day if I was allowed too. They pay $150 or so for each fru, so that would be ab...
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go to that same store and see if the tech will replace it under warranty
tell them you already had it checked. it should be no issue, if it is, ask the manager to swap
be polite and maintain composure
also dont ask on public forums when it is really important as you get incorrect information.
I'm a tech
tell them you already had it checked. it should be no issue, if it is, ask the manager to swap
be polite and maintain composure
also dont ask on public forums when it is really important as you get incorrect information.
I'm a tech
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"also dont ask on public forums when it is really important as you get incorrect information."
WHAT?! This is one of the best places to seek information. Most of us on this site are very honest and do the Best we can to help people!
Of course you actually sound like a hypocrite Don't ask on these forums because it's all lies but here is the real info! Boy, talk about ruining your own credibility
WHAT?! This is one of the best places to seek information. Most of us on this site are very honest and do the Best we can to help people!
Of course you actually sound like a hypocrite Don't ask on these forums because it's all lies but here is the real info! Boy, talk about ruining your own credibility
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alright.. so I've gotten 2 options.
1)Wait for the flash/update
2)Ask for a supervisor to get it replaced for a refurb?
Right??
1)Wait for the flash/update
2)Ask for a supervisor to get it replaced for a refurb?
Right??
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Basically lori if I were you I would return to the store and have them swap it out for a brand new one. No technically speaking they don't have to do this BUT most Vzw places really take care of their customers and if it was just purchased then they should exchange it I just exchanged one the other day for a brand new one SO IT CAN BE DONE! just be nice but be firm!
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Thanks so much for your input, I love this phone and honestly I have had this phone for only a month today ☹️ I would be mad if they tried to give me a refurb when I reported this problem within my 14 days but they claimed to "not" hear the noise I was hearing when I placed a call. Argh!
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If you were in within your 14 days they should have exchanged no matter what Even if you said I don't like this one and want to try a different pink razr Please go back to the store and explain this to a manager I'm sorry lori that you are having problems please be assured that all Vzw reps are not this way
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Literally 20-30 times a day people come into our store with problems that magically disappear once they walk through our doors. Thats not an exaggeration. We hear that excuse every 4th customer or so. It's amazing how well the healing powers of being inside verizon are. No matter which store I'm working at, it's an oasis of perfect reception.
If you did have a problem and someone looked at it, and didn't swap it out, it's probably because they couldn't find a serious enough problem. We are told by higher ups to keep phone replacement down, and fru (refurb) cost down as well. They are starting to crack down nationwide. Especially since once the phones get shipped back, a report comes out. Every month more then 57% of phones that are swapp...
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If you did have a problem and someone looked at it, and didn't swap it out, it's probably because they couldn't find a serious enough problem. We are told by higher ups to keep phone replacement down, and fru (refurb) cost down as well. They are starting to crack down nationwide. Especially since once the phones get shipped back, a report comes out. Every month more then 57% of phones that are swapp...
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I'm not sure if this will be of any help but have you contacted motorola to find out if this is an issue they are aware of or if it's even possible to fix it via flash update?
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beyond said:
Boy, talk about ruining your own credibility
Thats true because I really care about my how accurate my information is and credible I look to a "beyond" on the internet.
🙄 please...
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I hate to say it, but there may be a bigger problem at hand. At least in the Northeast region we are quickly running out of Pink RAZRs. There may be no new ones left to replace it. I have also been told by my technical staff that version 4 of the software should fix that problem. When you bring it in, ask for a new one and remind them you brought it in within 30 days of purchasing the phone (the new for new warranty swap is only for 30 days.) but be prepared they may not be able to give you a new one ( i can't even order any more of the pink RAZR's if I had to so if I have a warranty issue it has to be a fru). If you get a fru, you still have your original 1 year manufacturer's warranty, it's not the best resolution, but if you want to keep ...
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Thanks so much for the useful info! Actually I'm in the Nashville Tennessee area and I'm definitelly going to the store to speak to the manager as soon as possible! before they give me the "time" bs.. lol
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I think the problem is that the "techs" in Nashvile are actually Customer service reps
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they are actually going to sweep through the whole service side of things and cross-train everyone to do it all. I think this should mean we get paid more frankly!
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Look at the side of their sleeves on the shirts. If it says "Solectron" they are real technicians (or if their shirt is a light beige with black collars)
Verizon subcontracts for their techs, They just recently signed a contract extending their partnership an additional 3 years and made it nationwide. So if there aren't Solectron techs in there yet, there will be soon.
Verizon subcontracts for their techs, They just recently signed a contract extending their partnership an additional 3 years and made it nationwide. So if there aren't Solectron techs in there yet, there will be soon.
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That means nothing. The Cingular Razr and VZW Razr are 2 totally different phones.
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It's not a problem on all of the phones. Just some of them. Cingular's RAZR had its share of problems, but not all of the Cingular RAZRs that came off of the line had all of the problems.
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I have talked to two people already today that have the Razor v3c thru verizon and they have the same problem but not as severe as mine ☹️, this just really blows! I hope verizon does help me with this, they have a good record of customer satisfaction
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