Just venting...
Gotta love people.
Lady comes into my store a couple weeks ago. She needs to file an insurance claim. She purchased her phone at Radio Shack about a year ago. (odd that she has the 4.99 lockline insurance since RS tries not to sell it) Radio Shack sends her away as "They don't deal with Verizon" anymore. (The nice, you aren't radio shack's customer you are Verizon's customer mentality that they possess) They wouldn't help her at all. She comes over here. I help her by showing her everythng she needs to do to file the claim. The customer "can't be without her phone for one day" and doesn't have a credit card to pay the deductible. She is sending a check. I loan her a phone to use until she gets her replacement. She comes in with...
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Lady comes into my store a couple weeks ago. She needs to file an insurance claim. She purchased her phone at Radio Shack about a year ago. (odd that she has the 4.99 lockline insurance since RS tries not to sell it) Radio Shack sends her away as "They don't deal with Verizon" anymore. (The nice, you aren't radio shack's customer you are Verizon's customer mentality that they possess) They wouldn't help her at all. She comes over here. I help her by showing her everythng she needs to do to file the claim. The customer "can't be without her phone for one day" and doesn't have a credit card to pay the deductible. She is sending a check. I loan her a phone to use until she gets her replacement. She comes in with...
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I was telling my dad about that and he had one better. He is a service manager at a John Deer dealership. He had a guy call for an estimate. The job was going to be something like 20 grand. The guy then says he has a "friend" that will do the work for 19 grand. This guy he knows will give a 30 days warranty. Dad says that John Deer gives a one year warranty. The guy says that he will just give the business to his "friend" and save the grand. 2 months later he gets a call from that customer. He wants John Deer to come fix his motor that blew apart (what was "fixed" by his "friend"). Dad says sure...at a rate of XXX to look at it and then he will give him an estimate. The guy freaks out. It's a John Deer and YOU should fix it...bla...
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oh...and when my father refused to do that work for the guy (getting all the part numbers, which could take a couple hours to locate all the parts and the numbers) HE CALLED JOHN DEER and complained. When the John Deer rep called my dad to find out what REALLY happened, and was explained, the rep said he would have not only refused but made sure he slammed the phone as hard as he could!
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crazyeaglefan236 said:
oh...and when my father refused to do that work for the guy (getting all the part numbers, which could take a couple hours to locate all the parts and the numbers) HE CALLED JOHN DEER and complained. When the John Deer rep called my dad to find out what REALLY happened, and was explained, the rep said he would have not only refused but made sure he slammed the phone as hard as he could!
Some peoples children. The nerve, nothing beats being able to slam down a good old fashion land line it’s so satisfying.
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I know. Flip phones were nice because you didn't just hit a button...the flipping it shut was so satisfying...
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I donno, the ever popular "throw the phone across the room and smash it into a billion pieces, f*ck it I got Insurance anyways" is always a good way to get that frustration out 😈
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LOL. Did that once. 50 for a new phone and 50 to redownload all the crap I had...I didn't find it worth it...
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I had someone try something like that on me when I worked at a power equipment service center. I just told them the part numbers were only available to customers on their invoice.
People would also complain about being charged $15 for me (not the mechanic) to take 5 minutes to get their mower running in the spring. Usually people had a cloged fuel nozzle in the carb float bowl. Wrench to undo the bolt and air compressor to blow it out and it's done. I don't know how many times people yelled "I COULD HAVE DONE THAT!!". To which I would just say, "Why didn't you? Could have saved $15"... idiots
People would also complain about being charged $15 for me (not the mechanic) to take 5 minutes to get their mower running in the spring. Usually people had a cloged fuel nozzle in the carb float bowl. Wrench to undo the bolt and air compressor to blow it out and it's done. I don't know how many times people yelled "I COULD HAVE DONE THAT!!". To which I would just say, "Why didn't you? Could have saved $15"... idiots
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Yeah, we're supposed to be getting 2 Wal-Marts in my area selling Verizon, and yes, they beat the crap out of our prices (my boss actually BOUGHT verizon pre-paid phones FROM Wal-Mart!) So wat we been told is if they get then phone there, and expect help from us, to start charging processing fees. I been working here for almost a YEAR and I have never charged a processing fee, I always went with the whole "I treat you good, you buy from me, and refer your friends to buy from me". But if ppl are gonna get there phones from somewhere else, and then assume I am gonna continue to help them for free cuz I am a "nice guy" they got another think coming. Not to be rude, but I got a wife and kids I need to feed to, and i understand ppl want to s...
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Yeah, it sucks. They have put a little dent on my sales. Not bad enough to care...but everyone they get is stealing from me. Stealing because that Wal-Mart actually sent people over to *228 their phones! And since I am such a "nice guy" (as the reps over at Wal-Mart even called me) I would be more then willing to program their phones, show them how to use them, help them set up their voice mail, and be here for service! I quickly went to them and explained that sure...I am a "nice guy". But unlike them who get paid 6 bucks and hour to pick their nose...I get paid for one thing and one thing only...activations. So don't tell the people that my service will be "free" (as they did to their first few sales). I will charge for services fr...
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Which brings up an interesting question...
What is a reasonable charge for service/help?
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What is a reasonable charge for service/help?
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Well, I know Verizon charges $10 for number switches (I do for free) they charge $20 for ESN changes (EVEN IF YOU UY THE PHONE OUT RIGHT AT THERI STORE! THEY STILL CHARGE U $20 TO DO THE ESN CHANGE LIKE WTF) and $15 for any other processing fees, including (which I find to be the most scandolous thing in the world):
Customer: "My phone has a bad signal in my area very staticky"
REP: "One sec let me take it to the back room and see if we can flash it" (takes phone to back room and *228 it, option 2 to update it 🙄 )
REP: "There you go 5 full bars! That will be $15"
Gotta love it.
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Customer: "My phone has a bad signal in my area very staticky"
REP: "One sec let me take it to the back room and see if we can flash it" (takes phone to back room and *228 it, option 2 to update it 🙄 )
REP: "There you go 5 full bars! That will be $15"
Gotta love it.
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F*ck that dude.
When a customer buys a phone, no matter how, I do the transfer and esn (if applicable) for free. THATS CUSTOMER SERVICE.
And if you buy a phone from a chain store or off the internet or whatever else, you will be charged for those same things.
Oh, and I never charge the "early upgrade fee"
WTF is that about?? Jeez. 😈
When a customer buys a phone, no matter how, I do the transfer and esn (if applicable) for free. THATS CUSTOMER SERVICE.
And if you buy a phone from a chain store or off the internet or whatever else, you will be charged for those same things.
Oh, and I never charge the "early upgrade fee"
WTF is that about?? Jeez. 😈
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Earyl Upgrade fee? Never heard of that one. yeah no matter if its outright, or as an ESN change or for an Upgrade, I always transfer numbers and ESN cahnge for free. My friend had his Lg8100 Blitz, and I was like well, its under the 1 yr warranty take it in and get a new one. They gave him his free phone under warranty but charged him $10 to transfer his Numbers and $15 for the ESN change, and they gave him REFURB lg 8100 to boot! Man I went in there, went off on them, told them to give him his $25 back, and I did it all at my store for free. Bunch of greedy jack asses. Especailly if someone buys the phone outright.
Thats like buying a car, and the rep telling you "Oh well breaks and tires are extra, guess your not driving toda...
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Thats like buying a car, and the rep telling you "Oh well breaks and tires are extra, guess your not driving toda...
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Whoever did that to your friend doesn't know what they are doing since that's not VZW policy. If a phone is exchanged under warranty the esn change, contact transfer and redownloading of all lost GIN products is free. I've even credited people for downloading backup assistant if there wasn't a store around.
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depends on the service. My policy on loaners (although I rarely enforce it) is that the customer puts a 50.00 deposit and then then is charged 10 bucks a week...minimum 10 bucks. I charge 25.00 to go over billing. Troubleshooting a phone? 10 bucks. Phone book transfers...10 bucks.
Of course these are all free to customers that purchased through me. And most of the time I will go to write up the sale but tell the customer that if they agree that they will buy their next phone AND agree to send at least three people in to me, I will waive the fee(s).
I do have a local company that I bent over backwards to help out with the Nextel account...always at free of charge, but with the agreement they would do business with us. Then they...
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Of course these are all free to customers that purchased through me. And most of the time I will go to write up the sale but tell the customer that if they agree that they will buy their next phone AND agree to send at least three people in to me, I will waive the fee(s).
I do have a local company that I bent over backwards to help out with the Nextel account...always at free of charge, but with the agreement they would do business with us. Then they...
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Often I've noticed that indirect agents can offer a better deal for new activations than we can. As a new customer, the only free phone is the POS PN-210. I'm sure every agent has at least 4 free phones to choose from. That or you charge the same but "give away" a ton of accessories for cheap.
Do you have a secondary contract at your location? I know a lot of agents in my area do and the ETF is nearly double Verizon's.
Do you have a secondary contract at your location? I know a lot of agents in my area do and the ETF is nearly double Verizon's.
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Theoretically you wouldn't need one because you did a great job signing them up and they love their plan and phone and have no reason to cancel in the first 6 months... Buuuut people are dumb and I've seen people pay 5 etf's a month before the end of the contract or after 3 months when they lose their new(uninsured) phone.
I can understand why an agent would have it, but it is often so much that it seems unreasonable.
I can understand why an agent would have it, but it is often so much that it seems unreasonable.
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Dude, I totally know where you're coming from!
(as will every sales person)
I had a guy come in and ask for an LG vx10 Leather Case. I told him I might have something in the back and I went to look (had nothing it turns out in my stock pile of "vintage gear").
I return and inform him I can see if another store has one in stock or if my warehouse has a few left.
He freaks out and starts the whole, "...So you're telling me that I will have to cancel my 23 lines and go to Cingular or Nextel and take my business there because you dont have the accessories I need?!"
I said, "I cant say that is a sure fix for your particular situation, but you may just need to pick up a new phone. Much like PCs, as time goes by, items become harder t...
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(as will every sales person)
I had a guy come in and ask for an LG vx10 Leather Case. I told him I might have something in the back and I went to look (had nothing it turns out in my stock pile of "vintage gear").
I return and inform him I can see if another store has one in stock or if my warehouse has a few left.
He freaks out and starts the whole, "...So you're telling me that I will have to cancel my 23 lines and go to Cingular or Nextel and take my business there because you dont have the accessories I need?!"
I said, "I cant say that is a sure fix for your particular situation, but you may just need to pick up a new phone. Much like PCs, as time goes by, items become harder t...
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ya.....I think that sums it up.
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ya.....I think that sums it up.
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HAHA
yeah.
I can see it now...
"Wal Marx tol me yous can put mah numbas ova to da new fone..."
(and I do my best Mitch Hedberg impression)
"buy something or get out..."
yeah.
I can see it now...
"Wal Marx tol me yous can put mah numbas ova to da new fone..."
(and I do my best Mitch Hedberg impression)
"buy something or get out..."
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ROFLMAO. BUY SOMETHING OR GET OUT. INDIRECT AGENTS NEW MOTTO.
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I still won't follow that motto. That's why I come in here to vent. So that way I can still be nice to the next customer...most appreciate what we as indirects do. (hence the lowest churn of any channel) But it is those that are so bold. Like:
"Yeah, I am getting a new phone online tonight...I was deciding between the E815 and the VX8100. Show me those phones so I can decide which is best."
"Yeah, I am getting a new phone online tonight...I was deciding between the E815 and the VX8100. Show me those phones so I can decide which is best."
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Thats when you hand them a card and say "If you would like to change your mind, and purhase phones from me, I will gladly show you all phones, and help you out, thank you have a nice day" and turn your back. Is it rude? yes. Is it wats needed so you can take care of your "true" customers and not have ppl waste your time and money? YES. Thats life. 😉
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haha ya its gonna be fun here real soon once walmart gets their full lineup going you know the phones will be like 50 bucks and they wont know how to do anything other then ring out the phones, care and direct stores are gonna be swamped with calls/customers needing help with every little thing.
I just hope allt he activations is worth it.
I just hope allt he activations is worth it.
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Yeah, Im not ever going to embrace the buy something or get out thing... just words on a forum.
But I will charge for data transfers and esn fees if the customer did not buy the phone from us or if it is not a warrenty issue.
But I will charge for data transfers and esn fees if the customer did not buy the phone from us or if it is not a warrenty issue.
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WirelessZoneJerry said:
Yeah, Im not ever going to embrace the buy something or get out thing... just words on a forum.
But I will charge for data transfers and esn fees if the customer did not buy the phone from us or if it is not a warrenty issue.
Right on, if they dont like it they can pay the ETF, go to cingular, and we will see them back in a week.
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She jus' doesn't understand business. ☹️
Yet another "price is the ONLY thing" person.
Hate ta say it, but you really shouldn't help out folks who don't buy from you. Let 'em find out exactly WHY you don't buy stuff from Wal-Mart. Let 'em find out the downside of goin' with the cheapest.
Doin' stuff to be 'nice' may win you a new customer here an' there, but it also shields a lot of skinflints from da consequences of their actions.
Yet another "price is the ONLY thing" person.
Hate ta say it, but you really shouldn't help out folks who don't buy from you. Let 'em find out exactly WHY you don't buy stuff from Wal-Mart. Let 'em find out the downside of goin' with the cheapest.
Doin' stuff to be 'nice' may win you a new customer here an' there, but it also shields a lot of skinflints from da consequences of their actions.
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Yep. I love old skool terminology. You go back far enuff, some peeps even think its a new word or somethin' 🙂
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thats funny man. ya wal-mart is going to be the end of us, id sell your stock now!(we dont even have stock but it will be destroyed)
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Walmart is gonna make things tough on the stores that provide good service, thats for sure. ☹️
But I don' know if its gonna be THAT bad. Some will flock to Walmart, and then find out that the guys there can't do sheeite 'cept ring up the phone. The ones that want good service will then walk out and go to the corp stores or good agents.
The BAD part will be the asshats who go tothe corp stores or good agents to pump the reps dry of information, then leave to go buy the phone for cheap at Walmart. That will suck.
But in the end, not much has changed. Its just Radio Shack, Part 2 for Verizon. They substituted Walmart's mega-distribution and bad service for Radio Shack's mega-distribution and bad service, that's all.
But I don' know if its gonna be THAT bad. Some will flock to Walmart, and then find out that the guys there can't do sheeite 'cept ring up the phone. The ones that want good service will then walk out and go to the corp stores or good agents.
The BAD part will be the asshats who go tothe corp stores or good agents to pump the reps dry of information, then leave to go buy the phone for cheap at Walmart. That will suck.
But in the end, not much has changed. Its just Radio Shack, Part 2 for Verizon. They substituted Walmart's mega-distribution and bad service for Radio Shack's mega-distribution and bad service, that's all.
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its gonna suck for care reps i know that, cuz after walmart says "whats an esn?" guess who they are gonna call.
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And who theyre gonna call should just say "Hey, you bought it from Walmart, go ask them."
Call me a hardcore capitalist, but I think you should get what you pay for. 😁
Call me a hardcore capitalist, but I think you should get what you pay for. 😁
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Had a customer come in the other day, with his Cingular Ericcson phone, and a complete housing. He had the OEM housing in his hand and an aftermarket housing on his phone. He asked me to switch it back to the original housing for him.
I said "Well, I have never seen this phone so it might take me a little whle to figure it out but I think I can help you."
The customer said "Well anything is better then where I got it, it took them almost 2 hours and they said it was a major pain in the ass to do"
While I was reaching for my T6 I said said "Ofcourse there will be a $15 service fee to change it out"
The customer said "Are you joking? You are going to charge me to change the housing?"
I said "Yes sir, first off the phone is not ...
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I said "Well, I have never seen this phone so it might take me a little whle to figure it out but I think I can help you."
The customer said "Well anything is better then where I got it, it took them almost 2 hours and they said it was a major pain in the ass to do"
While I was reaching for my T6 I said said "Ofcourse there will be a $15 service fee to change it out"
The customer said "Are you joking? You are going to charge me to change the housing?"
I said "Yes sir, first off the phone is not ...
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I had a lady get pissy with me because I wouldn't tell her "the unlock code" for her old Verizon phone so she could use it on Tmobile. When I told her no such code exists, she said the sales person at TMobile said I would tell her that so she couldn't use it anywhere else. I flat out told her he was an idiot. She didn't seem to like that but she wasn't a customer anyway and wasn't really the kind of person I would want to be a customer some day so I didn't care.
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about 2 weeks ago on a saturday afternoon all of cingy's network was down in pittsburgh. yeah i know its funny, but thats not even the start of it.
i was the only one at my kiosk and a pissed off woman comes up and says "youre verizon wireless right?" i look around the kiosk at all the verizon wireless signs and logos and look at her again and say "yes" and she says "you have verizon phones, right?" i stop and think for a second "is this a trick question?" and then answer "yes" and she opens her phone and puts it close to my face and says "then why isnt my phone working?" and i said "because its cingular" and she was like "well how do you know that?" and i said "because it says cingular right on it" she looked at the phone, snapped it shu...
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i was the only one at my kiosk and a pissed off woman comes up and says "youre verizon wireless right?" i look around the kiosk at all the verizon wireless signs and logos and look at her again and say "yes" and she says "you have verizon phones, right?" i stop and think for a second "is this a trick question?" and then answer "yes" and she opens her phone and puts it close to my face and says "then why isnt my phone working?" and i said "because its cingular" and she was like "well how do you know that?" and i said "because it says cingular right on it" she looked at the phone, snapped it shu...
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I know this is off the subject of the post, but when was Cingular's network down in Pittsburgh? I live in Pittsburgh, and I didn't catch that. I'm on my phone constantly.
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we now charge for the little things like ESN changes and phone book transfers. Wal-Mart has not starting selling post paid in my area just Impulse so far. But from the horror stories I've read hear I can wait.
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😎 Indeed. Its only free if u buy stuff from me. Dog eat dog world.
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The big difference is that their prices include NO help, no advice, nothing, and mine include everytinng. "How much luck do you think you would have getting a loaner from Wal-Mart?"
By the way. I think your professionalism was very good. Keep up the good work!
I had to exchange an E815 Verizon holster that disintegrated due to light manufacturing processes. The Vzw store had 2 greeters, and two 'tech support' people who got stuck with all the work. In the 25 minutes I had to wait, I figured out each and every sales person's modus operundi. Quite enlightening. Needless to say, I made good use of my forced wait!
It was rather p poor that one of the greeters couldn't just look at it and say 'yea I'll get you another'. Instead I ha...
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Ok, so I work at a kiosk in a mall mind you. So this gentleman walks up red as a turnip, with a wad full of papers in his hand. He looks at me, and says something like "YOU AND YOUR PPL......" and from there I didn't catch much except spit and drool, the occassional glare, and finally, that he was upset his bill was so much.
me:"Where did you get your phone from sir?"
him: "PHONE? How about PHONES! I got 5 phones from Wal-Mart, already had to pay $30 a peice for 5 fo these sh*tty phones (commences to pull out Lg 8100, I try my damnedest not to laugh) and now I have a $500 BILL! FIX THIS!"
me:"Sir, did the sales rep at wal-mart explain the activation fees, or proration to you?" (trying to stay calm, I mean this dude is going OFF)...
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me:"Where did you get your phone from sir?"
him: "PHONE? How about PHONES! I got 5 phones from Wal-Mart, already had to pay $30 a peice for 5 fo these sh*tty phones (commences to pull out Lg 8100, I try my damnedest not to laugh) and now I have a $500 BILL! FIX THIS!"
me:"Sir, did the sales rep at wal-mart explain the activation fees, or proration to you?" (trying to stay calm, I mean this dude is going OFF)...
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I love the - I signed up else where and now I have this huge a$$ bill!! Explain!!
After having one of those types, I dont feel bad about the prices I charge - not one f#cking cent.
I am a musician as well, and when I buy something like a guitar, drumset, or an amp... I dont really "price shop." I have my favorite sales people and stores that have treated me nicely (that does not mean giving me a discount). Im not too hard up on the prices... I'll pay for good customer service, I'll return as well.
I love the - I signed up else where and now I have this huge a$$ bill!! Explain!!
After having one of those types, I dont feel bad about the prices I charge - not one f#cking cent.
I am a musician as well, and when I buy something like a guitar, drumset, or an amp... I dont really "price shop." I have my favorite sales people and stores that have treated me nicely (that does not mean giving me a discount). Im not too hard up on the prices... I'll pay for good customer service, I'll return as well.
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DeathAwaitsUsAll said:
Now, here's another dilemma. Never got his name, phone number, didn't even really think of looking as his bill for the info, was just trying to show him how much it was you know? So now i got this 1 month old Lg 8100, and its been almost 4 days, and he has yet to claim it.
How long should I hold it before I hook it up on my line? 🤣
Man, I love Wal-Mart.
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Dude, that guy is NEVER coming back for his phone. 😁
Probably is afraid that you'd use the opportunity to have him arrested for assault. So congrats, you got a free LG 8100 out of it.
What a tool that guy was. Even though Wal-mart was partially to blame. 🙄
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So um, ya I have this 1-2 month old Lg 8100, I was wondering is there anyone interested in buying the phone?
there are 115 hours on it, or 7k minutes (give or take, big talker haha) Phone is in nice condition with a Clear Back to it with the shiny lights (for those who have not seen the clear face plate go to www.accessorygeeks.com, that is where I purchased it at)
I am not sure how much I want for the phone, but I will cover shipping and handling. You can contact me on here or at limasfinest@yahoo.com with the topic "I want your Lg 8100 from Phone Scoop" Thanx Let me know.
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there are 115 hours on it, or 7k minutes (give or take, big talker haha) Phone is in nice condition with a Clear Back to it with the shiny lights (for those who have not seen the clear face plate go to www.accessorygeeks.com, that is where I purchased it at)
I am not sure how much I want for the phone, but I will cover shipping and handling. You can contact me on here or at limasfinest@yahoo.com with the topic "I want your Lg 8100 from Phone Scoop" Thanx Let me know.
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If your serious, give me a few minutes, I need to talk with my cohertz, and I wil more than likely get your e-mail, and other info etc, and we can talk. Thanx. BRB.
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Or you could go the ethical route and turn the phone on go into the menu and get his number. Call custoemr care and tell them what happened and get in contact with him so you can get his phone back to him. Technically if he left it there it is still his phone. You know if you actually did sell it or something and he comes wondering back in a week or two or even a month and you don't have it 😲
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Actually thats funny, I did it differently but same idea. I looked in the phone for his number the 3 days later (shoulda done it the first day i guess) and went into EROES and put his number in so all his info would pop up. It came up Inactive account LOL. He actually cancelled! 😕 I do not know if I will sell the phone for sure or keep it, but hey Gunny offered me $100 for it. I should sell it for emotional distress the guy caused me throwing it at me. And even if he did come back, I could simply say "You threw it in the trash can, its porlly at the dump site by now" haha. I will hold it a lil longer I think. I am not totally Immoral.
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Make sure the phone can actually be used, and not find out that the phone was reported lost. Check the ESN# to make sure that the phone can be activated by someone else, unless the person wants the phone for spare parts. I would go that route first, to make sure that the phone can be activated by someone else, and not find out that the phone was either reported lost, or worse, there's a bill tied to that phone that needs to be paid.
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