swapping phones / esn change
The esn change in "my account" has never worked once for me. Every single time i want to swap phones, which i think i do at least twice a month, I have to call 611 and find someone that will let waive the $20 dollar crazy fee, and that could take up to 3 different tries bc most of them would rather die then allow an esn change with no fee. Supposovly if the phone you are trying to go to has vcast and your old phone doesnt.. thats why it wont work...but it doesnt work anyway for me if the phone im going to does not have vcast.
the funny thing is.. the csr will explain that the fee is in place bc it can be done online and whatever and there are too many peopl...
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verizonplayah said:...
Anyone else think it is a pain in the a$$ to switch from one phone to another?
The esn change in "my account" has never worked once for me. Every single time i want to swap phones, which i think i do at least twice a month, I have to call 611 and find someone that will let waive the $20 dollar crazy fee, and that could take up to 3 different tries bc most of them would rather die then allow an esn change with no fee. Supposovly if the phone you are trying to go to has vcast and your old phone doesnt.. thats why it wont work...but it doesnt work anyway for me if the phone im going to does not have vcast.
the funny thing is.. the csr will explain that the fee is in place bc it can be done online a
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verizonplayah said:
Every single time i want to swap phones, which i think i do at least twice a month,
I'm just wondering why you need to swap handsets twice a month. Customers such as yourself are why these fees exists in the first place. You are an inconvenience. SORRY for the harsh truth. But there would be now fee if ALL customers switch just once every year our so. But don't you think switching twice a month is excessive?
nwdavis said:verizonplayah said:
Every single time i want to swap phones, which i think i do at least twice a month,
I'm just wondering why you need to swap handsets twice a month. Customers such as yourself are why these fees exists in the first place. You are an inconvenience. SORRY for the harsh truth. But there would be now fee if ALL customers switch just once every year our so. But don't you think switching twice a month is excessive?
Its called alleviating boredom. I can't keep a phone more than a month or 2 without getting bored with it.
nwdavis said:verizonplayah said:
Every single time i want to swap phones, which i think i do at least twice a month,
I'm just wondering why you need to swap handsets twice a month. Customers such as yourself are why these fees exists in the first place. You are an inconvenience. SORRY for the harsh truth. But there would be now fee if ALL customers switch just once every year our so. But don't you think switching twice a month is excessive?
Don't you think a fee for a fully automatic process, done entirely by a computer, that costs the carrier nothing at all would be a bit excessive?
While I don't doubt that there are people with a terminal case of ADD who just...
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yeahright said:
ok, so log into my account online and do it yourself for free 🙄 If you take it into a direct store then wack convenience fee! Or fing a local indirect agent and they probably will do it at no cost! We don't charge a esn service change fee where i am at.
That doesn't always work. You cannot, for example, switch to/from a PDA phone to a regular phone on "My Account" and you cannot switch from a non EVDO phone to an EVDO phone using "My Account." The website blocks this type of action, thus, forcing you to pay the fee.
ESN swapping should be free. Nextel does not charge you for changing your SIM from one phone to the other (well, I never have been charged) so why is it that Verizon is penalizing it's customers for them(Verizon) choosing to go with a "per phone" id system.
I understand that they need to generate revenue, heck they are in business to make money, but charging exorbitant fees for simple transactions is outrageous.
Just my 2 cents.
I think this post justs go to show how bad customers want something for free. While us sales rep's are not suppose to pay our bills or feed our families!! I tell every customer it can be done for fr...
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They'll get you some way or another.
For all those instances someone mentioned above where someone might want to swap their ESN more than once a day or week, why not add a line for $9.99 (plus taxes) and forward incoming calls between the phones when you're not carrying your primary phone?
securitybreach said:
From a sales rep's point of view....
IF YOU DON'T LIKE DO IT ONLINE!!!!!! and none of this bs about vcast or whatever I personally have done them online from a vcast to non vcast phone...
Maybe "from a sales rep's point of view" you should tell Verizon that you can do the esn swap between data and non-data phones on-line via the customer website -- because vzw doesn't know that (and their website doesn't know it either).
And "from a sales rep's point of view" why would you even be using the customer website to process an esn change?
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http://www.cdg.org/resources/white_papers/files/Smar ... »
goose2005 said:
I dont understand why VZW cannot implement R-UIM.
And loose out on $20.00 per esn change.
gunny said:
And loose out on $20.00 per esn change.
It happens everywhere else... In my opinion, This is one of the reason why CDMA is not able to capture global market the way GSM has. Not starting a debate between GSM and CDMA. They both are fine. Whatever works! Its just a little bit more freedom with GSM.
and i'm going to continue to switch phones frequently and keep calling cus. serv. until they will swap my esn for free, which usually takes 2 or 3 tries bc many of them are too stubborn/lazy.
if they say the reason that there is a fee is bc people like me take up too much of their time and they could be helping other people.. well thats their fault. vzw needs to make a system similer to a sim card where we can change p...
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goose2005 said:
I dont understand why VZW cannot implement R-UIM. Countries outside US using CDMA are already on it for few years now. Its just like SIM in GSM. Just pop the card on another set and you are good to go... No more changing ESNs and painful process.
http://www.cdg.org/resources/white_papers/files/Smar ... »
That answer is easy....Verizon won't do it because it would give their customers entirely too much flexibility for their liking. Verizon is like that control freak woman that you wish you could get rid of.