Increase minutes without extending contract?
As a result of an unexpected emergency (a friend's father died) I've used a ton of minutes on my cell phone this past week. As it stands I've only got about 100 minutes left and I'm not even half way through my billing cycle.
I'm on a 450 minute $39.99 rate plan and would like to jump up to the next tier just this month to avoid going over my minutes. Problem is, I was told I was on an "older rate plan" so changing my plan would mean extending my contract which I'm not sure I want to do.
I thought part of the "worry free guarantee" was that you could change your plan anytime without extending your contract. I'm confused as to how I can be on the older plan when my current plan is still listed on Verizon's website.
Is there any way ...
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I'm on a 450 minute $39.99 rate plan and would like to jump up to the next tier just this month to avoid going over my minutes. Problem is, I was told I was on an "older rate plan" so changing my plan would mean extending my contract which I'm not sure I want to do.
I thought part of the "worry free guarantee" was that you could change your plan anytime without extending your contract. I'm confused as to how I can be on the older plan when my current plan is still listed on Verizon's website.
Is there any way ...
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You can raise the minutes without extending the contract, as long as, you stay on the same offer. If a new offer has come out, you have less than a year on your contract and take it, then you'd extend for 1 full yar.
America's Choice plans go 450min, 900, 1350 etc..
Just call customer service and say you want to backdate to the higher plan, example 900 min plan is $20 more, if backdated you'd be billed the $20 diff on your next bill.
America's Choice plans go 450min, 900, 1350 etc..
Just call customer service and say you want to backdate to the higher plan, example 900 min plan is $20 more, if backdated you'd be billed the $20 diff on your next bill.
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You're probably on the older coverage, that's why they mentioned it may extend the contract. Older America's Choice plans have diff coverage then the new ones. If you are on the old coverage, just say you want to up the minutes on your exisiting coverage,and there will be no contract extension.
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vz_wireless said:
You're probably on the older coverage, that's why they mentioned it may extend the contract. Older America's Choice plans have diff coverage then the new ones. If you are on the old coverage, just say you want to up the minutes on your exisiting coverage,and there will be no contract extension.
That is not true. We no longer carry the "old coverage" plans. If we don't have it, you can't change to it. Where did you get that information?
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You are 100% wrong. Read my post. quote: "if you are on the old coverage, just say you want to up the minutes on your exisiting coverage,and there will be no contract extension.
If a customer is on a old/expired price plan, they can always up the minutes on the old plan since they are on that offer.
If one switches to any new offer, they have a 30 day window to switch back to expired pricing.
If a customer is on a old/expired price plan, they can always up the minutes on the old plan since they are on that offer.
If one switches to any new offer, they have a 30 day window to switch back to expired pricing.
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I know about the 30 day window, but you can not change to a plan that we don't off anymore. EVEN if you are currently in that promotion. You would have to submit an open windows request to unlock the price plan codes.
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verizontothewireless said:
I know about the 30 day window, but you can not change to a plan that we don't off anymore. EVEN if you are currently in that promotion. You would have to submit an open windows request to unlock the price plan codes.
...and even if you did that the request would be denied.
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This policy must very by area then, as I'm in the West Area. Callers are never required to take a current price plan when wanting to increase their minutes.
Ex: old America's Choice plans were: 400, 800, 1200, 2000 etc.
So if the original poster was say on 400 min, in the west area he could up to 800 min or 1200 etc without a contract extension, as this is the offer they have.
If the user wants the new 450 or 900 min plan etc, and has less than a year on their contract, then there would be 1 one year contract with the change.
Ex: old America's Choice plans were: 400, 800, 1200, 2000 etc.
So if the original poster was say on 400 min, in the west area he could up to 800 min or 1200 etc without a contract extension, as this is the offer they have.
If the user wants the new 450 or 900 min plan etc, and has less than a year on their contract, then there would be 1 one year contract with the change.
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I think the area has a lot to do with it. IF you have an older plan and decide to change plans, you normally (I say normally because if you get a good CS rep on the 800 number, you might be able to do a lot more) can't return to your old plan. The worry-free guarantee is 60 days from the start of a new plan. Basically, if you go with a 450 plan and realize that you use your phone more than anticipated, you can switch plans without extending your contract. You can't just switch plans back and forth without effecting your contract end date, otherwise I'd have people in here every month changing their plans and basically be working a ton for absolutely NO money. (Indirect sales) My sympathies to the original poster for you loss, my hope i...
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Your contract states nothing about changing your plan with out extending. You can ask to do a 1 year agreement. That way your contract will extend 1 year from the date of the change. If your contract is already out farther than 1 year from the change, it will not extend at all. It will stay the same. When you get your confirmation package, make sure you confirm it reflects a 1 year agreement.
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If they have over 1 year left then they have no choice but to do a 2 year. If less then 1 year then they can do just a one year.
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If you have more than a year left, there is no change required. You do however use the 2 year code for the change witch may try to extend it to two years when infact it shouldn't so you must manually change it.
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I don't know about in your area but in the NE area, if a customer has more than 1 year left on their contract, they are on a 2 year contract anyway. So getting a new promo plan would require a contract extension.
They can't sign a 1 year contract and go backwards in their contract.
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They can't sign a 1 year contract and go backwards in their contract.
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ummmm no, the end date would not remain the same
say a customer signed up for a 2 year contract on Jan 1, 06. Their contract end date would be Jan 1, 08.
Say in March of 2006, VZW starts offering a new promo plan and the customer wants to switch to it.
The customer switches plans effective March 3, 2006.
The contract would extend but it would NOT end March 3, 2010 (in other words, it would not add 2 years to the 2 years the customer already signed up for).
The new contract end date would be March 3, 2008. The contract is extended by the number of months already completed because the customer is in actuality starting a new two year contract by switching to a new promo plan.
I'm not sure if it's that way in the Midwest...
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say a customer signed up for a 2 year contract on Jan 1, 06. Their contract end date would be Jan 1, 08.
Say in March of 2006, VZW starts offering a new promo plan and the customer wants to switch to it.
The customer switches plans effective March 3, 2006.
The contract would extend but it would NOT end March 3, 2010 (in other words, it would not add 2 years to the 2 years the customer already signed up for).
The new contract end date would be March 3, 2008. The contract is extended by the number of months already completed because the customer is in actuality starting a new two year contract by switching to a new promo plan.
I'm not sure if it's that way in the Midwest...
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You can only change minute allotments with-in the ORIGINAL offer that you signed.
What they'll try to do is give you a NEW, cheaper offer (but that means new commitment 1y/2y).
In your Orignal offer pamphlet, you should see the
teers of minutes you get and at what price.
CSR can lower and raise your minute allotments from that "ORIGINAL" offer also and tell you what it's going to cost over the phone.
However the point of ALARM is when you get paperwork back from Verzion (anytime you do this you get these papers, sometimes they get your contract end-date wrong, even though you took the "original" and not the "new promotion".
I don't know why they call it "old".
Thanks
What they'll try to do is give you a NEW, cheaper offer (but that means new commitment 1y/2y).
In your Orignal offer pamphlet, you should see the
teers of minutes you get and at what price.
CSR can lower and raise your minute allotments from that "ORIGINAL" offer also and tell you what it's going to cost over the phone.
However the point of ALARM is when you get paperwork back from Verzion (anytime you do this you get these papers, sometimes they get your contract end-date wrong, even though you took the "original" and not the "new promotion".
I don't know why they call it "old".
Thanks
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ALSO don't forget the minute extention can take
1. "Immediate effect" and be pro-rated
2. "Become Effective on your Cycle date".
I think you're looking for the immediate effect since you're less than 100 minutes away from overages.
1. "Immediate effect" and be pro-rated
2. "Become Effective on your Cycle date".
I think you're looking for the immediate effect since you're less than 100 minutes away from overages.
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DKVZW said:
ALSO don't forget the minute extention can take
1. "Immediate effect" and be pro-rated
2. "Become Effective on your Cycle date".
I think you're looking for the immediate effect since you're less than 100 minutes away from overages.
Or it can be backdated to avoid any overages at all.
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Please be advised that in the NE area (at least), starting 2/5/06, any price plan change (be it in same promotion or not) will require a contract extension. Notification of this is/will be on the January bills.
Customers will have 180 days from the last contract extending price plan change to change their price plan again without an extension.
Customers will have 180 days from the last contract extending price plan change to change their price plan again without an extension.
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I'm in the midwest...I think all policies on price plans are obviously different.
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Which is why I preface my statements with "in the NE (northeast) area....."
🙂
🙂
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mrsylvester said:
Please be advised that in the NE area (at least), starting 2/5/06, any price plan change (be it in same promotion or not) will require a contract extension. Notification of this is/will be on the January bills.
Customers will have 180 days from the last contract extending price plan change to change their price plan again without an extension.
Its just all about revenue to Verizon....The customer no longer matters....Now they are looking at the ETF as a source of added revenue and basically locking up a customer for life. I don't know one person whose wireless usage doesn't change at all (thus requiring a plan change) over 2 years.
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And if you want you can take action with the FCC against this type of policy.
Since you should be able to take advantage of a new, cheaper offer without AUTOMAGICALLY extending your contract.
Contracts were originaly designed to recoup equipment, if you just get a better rate, thats sold to everyone else on a new sign-up you should not get locked in again for a possible ($200 expense in the future).
Petition.
http://www.hearusnow.org/wireless/14 »
Since you should be able to take advantage of a new, cheaper offer without AUTOMAGICALLY extending your contract.
Contracts were originaly designed to recoup equipment, if you just get a better rate, thats sold to everyone else on a new sign-up you should not get locked in again for a possible ($200 expense in the future).
Petition.
http://www.hearusnow.org/wireless/14 »
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It is called compromise man. You signed up for service on a certain plan. You signed a legal, binding contract saying that you would pay $x.xx for this service and now since the company came out with new plans they realize that maybe you would like the option to switch to the better plan, which they are in no way obligated to do since you singned a binding contract, but they will let you switch as a courtesy assuming that you agree to extend your contract. Give and take is what it is all about. Dont you think that comoany would rather have you pay more for less, instead of paying less for more.
I once lived in a apartment where I paid about $100 less than my neighbor because when I moved in the landlord had a bunch of empty units an...
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I once lived in a apartment where I paid about $100 less than my neighbor because when I moved in the landlord had a bunch of empty units an...
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Real estate is regulated on totaly different basis. Especially rent, rent increases etc... In some places rent is not regulated at all.
Yeah, and until VOIP it was okay for Verizon to Charge me 9.8 cents to call New Jersey from New York. (Fair Price?) - Until Vonage announced their unlimited for $50USD at the time. Local toll charges were ASTRONOMICAL. How come they were so quick to drop them? They did not even experience this "hardship".
The taxes and fees they've collected from millions under the Governments Name (which was stopped in Mar 2005) payed for their towers/switches/phone...
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Because when you sign on the line you are saying you feel that the price you are getting is a fair price for the service.
Yeah, and until VOIP it was okay for Verizon to Charge me 9.8 cents to call New Jersey from New York. (Fair Price?) - Until Vonage announced their unlimited for $50USD at the time. Local toll charges were ASTRONOMICAL. How come they were so quick to drop them? They did not even experience this "hardship".
The taxes and fees they've collected from millions under the Governments Name (which was stopped in Mar 2005) payed for their towers/switches/phone...
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DKVZW said:...
Real estate is regulated on totaly different basis. Especially rent, rent increases etc... In some places rent is not regulated at all.
Because when you sign on the line you are saying you feel that the price you are getting is a fair price for the service.
Well I am not talking about real estate regulation I am talking about the terms of a legalally binding contract. Take it to a judge and they would tell you that you agreed to pay x amount for x minutes, period. The company is not obligated to change the terms of the agreement just because they are offereing someone else something better.DKVZW said:
Yeah, and until VOIP it was okay for Verizon
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This is such an exaggeration by most people. These charges are marked as surcharges not taxes!! The name of them just describes the governemtn fee that is being recouped by the company. In my opinion it is the govt being tricky here because they are taxing the sh*t out of the consumer and than turning around and doing the same thing to the company. So maybe the govt needs to stop being so greedy here.
The Government is Greedy, but however the even most basic Universal Services Fund is an in-out operation.
They collect this FEE from Carrier (Which Carreir Elects to Pass on to the Customer Directly, was in a GUISE of FCC or Federal this or That.), then pay carrier back for HARDSHIPS (or High Cost) of deliver...
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Celling_it said:...
It is called compromise man. You signed up for service on a certain plan. You signed a legal, binding contract saying that you would pay $x.xx for this service and now since the company came out with new plans they realize that maybe you would like the option to switch to the better plan, which they are in no way obligated to do since you singned a binding contract, but they will let you switch as a courtesy assuming that you agree to extend your contract. Give and take is what it is all about. Dont you think that comoany would rather have you pay more for less, instead of paying less for more.
I once lived in a apartment where I paid about $100 less than my neighbor because when I moved in the l
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If you are a long time VZW customer, with good pay history and your average bill per month is at leat $60+, I think your best bet is to very nicely, explain your situation and ask if as a one time courtesy you could have 150 courtesy minutes added for this month. I would do it for someone in your situation, it helps build customer loyalty. Just try.
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