You'll see
I can imagine having to talk to a Verizon Rep: "I get poor reception at my house."
The rep will reply: "I do not think so, you are lying damn bastard... We have superior coverage..." ha,ha,ha. Poor customers of yours. How arrogant.
Verizon must be doing something right. We have more customers than any other company and are adding coustomers faster than any other company. Why would vVerizon need to change their off peak hours if they don't need to? Companies are out there to make money, not give **** away. Verizon does have the best network. It has been rated #1 by many. I will agree with you, as with any other carrier, there are some places the phone is not going to work.
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VZW has won the JD & Powers associate award for overall customer satisfaction in the wireless industry. SEVEN times. Nobody is perfect and on the chance you will get a jerk. It happens. People will be people. Even I get into moods where I don't want to deal with people.
Also VZW has the largest and most reliable network in the entire united states. VZW...
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GWFOX said:God Bless the 4700.
The 4700 fixed alot of those issues. The 4900 wasn't as good as thw 4700 though. Go figure.
Macdawgg said:
Well-Well I see I opened a can of worms!!-First let me say that I strongly disagree with you, if you were to take a survey of your customers and ask them if they would like to see the off-peak time start at 7:00 pm I'm sure you would get an overwhelming "YES"
that is the most ridiculous response I've ever read, of course they'd say yes, anybody that was offered more for the same price would say yes. Thats not the point though, Verizon doesnt need to lower their peak times because they have other qualities that customers cherish more....and this is very apparent in the statistics, even though ATT and Sprint offer the 7pm off peak times they still dont get the number of new activations like ...
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Macdawgg said:
Giv me me a break Chris!!!-I mean I'm thinking about switching but to be honest I've yet to read about these so-called qualitites that everyone cherishes-I mean "IN NETWORK CALLING" Don't insult my intelligence with that statement and as far as superior network-What makes it "SUPERIOR"? I asked a honest question and made a honest statment-so if you think thats ridiculous and you work for Verizon then I see what some of the other respondents mean by snotty!-I've never heard of a company telling someone "HEY" were SOOOO good that we don't need to change our peak times(are you smoking something?)
These questions are starting to get repeatative. But yes you're right, we don't need to change ou...
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chris_lt1 said:...Macdawgg said:
Well-Well I see I opened a can of worms!!-First let me say that I strongly disagree with you, if you were to take a survey of your customers and ask them if they would like to see the off-peak time start at 7:00 pm I'm sure you would get an overwhelming "YES"
that is the most ridiculous response I've ever read, of course they'd say yes, anybody that was offered more for the same price would say yes. Thats not the point though, Verizon doesnt need to lower their peak times because they have other qualities that customers cherish more....and this is very apparent in the statistics, even though ATT and Sprint offer the 7pm off peak times they still dont get
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jackse said:
This guy is an idoit! What is he talking about?
Verizon must be doing something right. We have more customers than any other company and are adding coustomers faster than any other company. Why would vVerizon need to change their off peak hours if they don't need to? Companies are out there to make money, not give **** away. Verizon does have the best network. It has been rated #1 by many. I will agree with you, as with any other carrier, there are some places the phone is not going to work.
First off... Why is Verizon growing.... Well, lets look at advertising... From what I see, there advertising budget must be 10 fold the other carriers... I see more VZW commercials and more VZW...
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I mean come on. I do not want to deal w/ people like that, and I do not think any people want to. Why do most Verizon reps have to be so arrogant? People have concerns, doubts, etc, that need and want to be addressed. They do not want you to repeat the same thing over and over.
Idra82 said:
I love to read all of your replies, folks. I originally made an exagerated comment because of the way 85percent answered a question: "No, we don't need to change our night time minutes. We have free In-Network calling and superior coverage." Even if you had better coverage, that does not make you superior.
I mean come on. I do not want to deal w/ people like that, and I do not think any people want to. Why do most Verizon reps have to be so arrogant? People have concerns, doubts, etc, that need and want to be addressed. They do not want you to repeat the same thing over and over.
Someone asked why we don't change our night time minutes. The reason is because we offer superior coverage along...
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And CC is notoriously AWFUL about sending their internal rebates. Trust me. I worked for them for 5 years and dealt with "I didn't get my rebate" all the time and on a daily basis.
Im from Vegas but am in Atlntic City and those Im with who hve Verizon are extremily frustrated with the terrible service here!!!
đ¤Ŗ
Be sure to tell Wayne Newton I said hi. đ
I thought Verizon was the best for national coverage until I saw how much difficulty Verizon users were having. Since they are the most expensive I fialed to see the "added value."
kingfrog77 said:
Superior coverage my aZZ. Maybe in the NW. but in the east NOT!
Im from Vegas but am in Atlntic City and those Im with who hve Verizon are extremily frustrated with the terrible service here!!!
đ¤Ŗ
well, thank you for speaking on behalf of every one of our 22 million east coast customers. thats right, just on the east coast alone, we have almost as many customers as the other carriers do nationwide.
but they're all morons for choosing verizon, right? all 22 million verizon customers on the east coast have bad service with no reception, which is why they're with us...
đ
its probably another ATT sales employee that's frustrated for losing so many customers to us.
-...
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Idra82 said:
Verizon Wireless sucks!!! Superior company? Ha,ha,ha. "We do not need to change our off-peak min because we are superior.
I can imagine having to talk to a Verizon Rep: "I get poor reception at my house."
The rep will reply: "I do not think so, you are lying damn bastard... We have superior coverage..." ha,ha,ha. Poor customers of yours. How arrogant.
Why are so many people wasting their time responding to this? Get off your daddy's computer, and go climb back under your bridge, troll.
-Verizon Wireless Sales
.
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My wife also has Verizon, and she is only on the America's Choice 400 and that is fine for her. She just talks like crazy on the weekends.
I agree, it would be nice to have the 7p.m. option for VZW customers, but I tell them the real reason Sprint and AT&T offers it, and it is due to the network, and they HAVE to offer something to keep their customers. Then they ask me why, and I tell them because their network is not real good in a lot of areas, including the area I am in there is NO towers for AT&T or Cingular, T-Mobile, etc. and there is 1 Sprint tower for...
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Digital Pimp said:
Verizon has free call forwarding as well Great thing to do if you don't have signal in your home and still have a home phone.
Awsome... Free call forwarding if you don't have a signal in your home... Of course, without a signal, you can't call forward... Hmmmmmm... One who agrees Verizon's coverage is actually spotty....
Kind of like those late night infomercials... Greatest gadget.. Promoted as gods savior.. The reality??? Advertising works...
>>Kind of like those late night infomercials... Greatest gadget.. Promoted as gods savior.. The reality??? Advertising works...
Show me where it says on any VZW commercial or coverage map where it says they have 100% coverage. Show me any cellular company that has 100% coverage for that matter. I'll wait while you look....
......
......
Here is a hint, you won't find it. You sir are being a troll. Go back under the bridge.
mjh said:Digital Pimp said:
Verizon has free call forwarding as well Great thing to do if you don't have signal in your home and still have a home phone.
Awsome... Free call forwarding if you don't have a signal in your home... Of course, without a signal, you can't call forward... Hmmmmmm... One who agrees Verizon's coverage is actually spotty....
Kind of like those late night infomercials... Greatest gadget.. Promoted as gods savior.. The reality??? Advertising works...
Umm, you can fwd if you don't have signal. Forwarding is not done by the equipment. It's done by the system. Hey, activate call fwding and then throw your phone in the ocean, you'll still rcv cal...
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VZWCustServ said:...mjh said:Digital Pimp said:
Verizon has free call forwarding as well Great thing to do if you don't have signal in your home and still have a home phone.
Awsome... Free call forwarding if you don't have a signal in your home... Of course, without a signal, you can't call forward... Hmmmmmm... One who agrees Verizon's coverage is actually spotty....
Kind of like those late night infomercials... Greatest gadget.. Promoted as gods savior.. The reality??? Advertising works...
Umm, you can fwd if you don't have signal. Forwarding is not done by the equipment. It's done by the system. Hey, activate call fwding and then throw your ph
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That is a great thing Especially if the signal is not strong at home.....
I have another question re: Verizon. Can one use the phone as a dial up for Internet use or do you have to pay for any web service like with ATT?
Does the $5 web fee serve all Internet data to the phone without counting kb's?
This is good information guys. Although the BMW comparisons are wearing thin!! LOL
kingfrog77 said:
This is good information guys. Although the BMW comparisons are wearing thin!! LOL
so are your negative comments towards Verizon
Free Call fwding means you don't pay any monthly fee for the service or a connection fee per call.
You still use airtime like you would if you were using your cell phone.
Sorry for any confusion.
VZWCustServ said:
Ooops, don't mistake my meaning.
Free Call fwding means you don't pay any monthly fee for the service or a connection fee per call.
You still use airtime like you would if you were using your cell phone.
Sorry for any confusion.
Same goes for three-way calling. It counts your minutes as if you're making two phone calls.
-Verizon Wireless Sales
.
Well Im giving each Carrier a lot of attention and research....I will be an informed customer sooner or later.
Friend in Alabama with T-mobile = VERY unhappy.
GWFOX said:
Yes they give you 500 forwarding minutes cause you cannot make a call anywhere. Well.. most places anyways.
Friend in Alabama with T-mobile = VERY unhappy.
âšī¸ Well you know. I'm sorry for your friend. If he does not get reception where he wants it or needs it, that's really bad.
However, the fact that you friend is having as many problems w/ the coverage does not mean it is the same story for every customer we have.
I am a T-Mobile customer as well and believe me, wherever I go there is coverage. I have only had 1 dropped call since I started my contract. Unfortunately no company is perfect.
Now tell me. Why is it that your friend having this problems did not cancel the service since ...
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They seem to gear their advertising towards that market. im guessing becasue they do not have the capability to roam on other than 1900 mhz making them less of an opyion for those who might travel more even slightly outside their home area.
Companies like Verizon ATT and even Cingular to lesser extent don't really market the frills like downloadable ring tones and games as much as T-Mobile.
I do have to say, however, VzW does have the best overall coverage (documented by more than one official third party), least amount of customer complaints (again, documented), and overall the best customer service (again, documented). Guess before you go into getting wireless service, you have to ask yourself, "what do I REALLY want out of my service? What is the MOST important thing to me?" If you don't care about coverage or customer service, then no prob, ...
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Biggs said:
Truth is, given the responses by those who seem to be reps of VzW in some form or another, who says I can blame the reacion above. ( đĄ shame on those reps đĄ ) Sometimes its not what you say, its the delivery. Honestly, those reps had the right idea, but no tact in the presentation.
I've been selling wireless phones for 4 years. Maybe you can point me in the right direction with my presentation?
I'm sorry if we sound ****y, next time maybe I'll try this approach-
"Well our service isn't THAT great, I mean companies rate us high, but I mean, were OK. Those other carriers are pretty good too"
Maybe I'm going out on a limb here, but I dont think that would be a very successful sales ...
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In sales you convince a customer to purchase a phone and plan. Hopefully this is done ethically and honestly.
In customer service you correct account errors, explain bills, and give customers all their options, then help them chose the best option.
Yes, our service is the best, but that isn't the only reason people have cell phones. If someone never leaves their home city, and all the major carriers have equal service in that city, then Verizon must excel in other area's to win those customer's business. I like to think we do our best to show our customers more than just all our awards.
"We never stop working for you. (But it sure as hell is easi...
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VZWCustServ said:
"We never stop working for you. (But it sure as hell is easier to work for you if you'll be polite and patient and stop questioning the validity of my birth.)"
ha ha ha, good stuff...so true, so true
chris_lt1 said:VZWCustServ said:
"We never stop working for you. (But it sure as hell is easier to work for you if you'll be polite and patient and stop questioning the validity of my birth.)"
ha ha ha, good stuff...so true, so true
haha.. i'll second that. đ
-Verizon Wireless Sales
.
VZWCustServ said:...
Sales is different than Customer service, I have had the benefit of being both.
In sales you convince a customer to purchase a phone and plan. Hopefully this is done ethically and honestly.
In customer service you correct account errors, explain bills, and give customers all their options, then help them chose the best option.
Yes, our service is the best, but that isn't the only reason people have cell phones. If someone never leaves their home city, and all the major carriers have equal service in that city, then Verizon must excel in other area's to win those customer's business. I like to think we do our best to show our customers more than just all our awards.
"We never stop working
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LG6000 said:
THANK YOU!!!!! I live in michigan and the service in my area sucks ass!!! i ended my conrtact with them and got nextel! i have a full signal 100 more peak min and unlimited everything eles!!!! including TXT messaging! which with verizon made my bill about 200.00 a month!! I hate verizon and when we say that there is no service I MEAN NOT FN SERVICE!!!! my phone would say POWER SAVER MODE! FOR CRIPE SAKE!!!
again, only applies to your little corner of the world. I used nextel for my business and had Verizon for my personal phone. guess which service I used everytime I had to travel 50 miles or more out of my city
Nextel.Dumb.
chris_lt1 said:...LG6000 said:
THANK YOU!!!!! I live in michigan and the service in my area sucks ass!!! i ended my conrtact with them and got nextel! i have a full signal 100 more peak min and unlimited everything eles!!!! including TXT messaging! which with verizon made my bill about 200.00 a month!! I hate verizon and when we say that there is no service I MEAN NOT FN SERVICE!!!! my phone would say POWER SAVER MODE! FOR CRIPE SAKE!!!
Thanks for the kind words đ ..All I need to say is, compare the national coverage maps between the two companies. If Nextell's hairline coverage does actually cross through your block, and Verizon for some reason doesn't, then sure I'd go with Nex
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-Verizon Wireless Sales
Yes you are Very correct when you say that Nextel has hairline coverage but at least i have a FULL SIGNAL IN ALL THOSE AREAS!! unlike Verizon! if they wouldn't say that they have coverage where there signal is down to one bar then i think that vzw would have half the amount of coverage that they advertise!
Come to that conclusion all by yourself?
One bar of service is plenty. Where my parents live in Georgia I get 1 bar of service on my Nokia 3985i. I always get my calls and I can always call out with that one bar and I've never dropped a call. The only time I can't call out, is when the phone says NO SERVICE and that only happens if I go to the bottom of the gully behind my house and wade into the creek.
If your equipment has enough signal to display one bar but is not making/recieving calls... might need a diff phone...
LG6000 said:...
Thanks for the kind words ..All I need to say is, compare the national coverage maps between the two companies. If Nextell's hairline coverage does actually cross through your block, and Verizon for some reason doesn't, then sure I'd go with Nextell too. However, just because Verizon doesn't cover your particular block of town, doesn't mean we have poor reception across the entire eastern sea board.
-Verizon Wireless Sales
Yes you are Very correct when you say that Nextel has hairline coverage but at least i have a FULL SIGNAL IN ALL THOSE AREAS!! unlike Verizon! if they wouldn't say that they have coverage where there signal is down to one bar then i think that vzw would have half the amount of
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85percent said:...LG6000 said:
Thanks for the kind words ..All I need to say is, compare the national coverage maps between the two companies. If Nextell's hairline coverage does actually cross through your block, and Verizon for some reason doesn't, then sure I'd go with Nextell too. However, just because Verizon doesn't cover your particular block of town, doesn't mean we have poor reception across the entire eastern sea board.
-Verizon Wireless Sales
Yes you are Very correct when you say that Nextel has hairline coverage but at least i have a FULL SIGNAL IN ALL THOSE AREAS!! unlike Verizon! if they wouldn't say that they have coverage where there signal is down to one bar then i think th
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mjh said:...85percent said:LG6000 said:
Thanks for the kind words ..All I need to say is, compare the national coverage maps between the two companies. If Nextell's hairline coverage does actually cross through your block, and Verizon for some reason doesn't, then sure I'd go with Nextell too. However, just because Verizon doesn't cover your particular block of town, doesn't mean we have poor reception across the entire eastern sea board.
-Verizon Wireless Sales
Yes you are Very correct when you say that Nextel has hairline coverage but at least i have a FULL SIGNAL IN ALL THOSE AREAS!! unlike Verizon! if they wouldn't say that they have coverage where there signal is d
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85percent said:...mjh said:85percent said:LG6000 said:
Thanks for the kind words ..All I need to say is, compare the national coverage maps between the two companies. If Nextell's hairline coverage does actually cross through your block, and Verizon for some reason doesn't, then sure I'd go with Nextell too. However, just because Verizon doesn't cover your particular block of town, doesn't mean we have poor reception across the entire eastern sea board.
-Verizon Wireless Sales
Yes you are Very correct when you say that Nextel has hairline coverage but at least i have a FULL SIGNAL IN ALL THOSE AREAS!! unlike Verizon! if they wouldn't say that they h
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In the old days you could put a Nokia phone in the field test mode and read the network signal strength where you were. This is more accurate than the signal bars on the phone.
SPCSVZWJeff said:That goes for MetroPCS in South Florida, as well. No matter where I go, my friend's Metro phone seems to never have better than 1 bar...but somehow he gets all his calls and is able to make them as well. It's sometimes infuriating when I see him using 5000 minutes a month for $55. Ugh.
When will people get it that the signal bars on their phone have only a vague correlation to actual reception. I have made many great quality calls with no signal bars on the phone.
In the old days you could put a Nokia phone in the field test mode and read the network signal strength where you were. This is more accurate than the signal bars on the phone.