For those of you who think.... $0.40..
Since everyone at VZW knows what everyone here is thinking and what others have talked about and what some of you are trying to do....
YOU WON'T BEABLE TO GET OUT OF YOUR CONTRACT OVER THE $0.40 ADMIN CHANGE CHARGE..
I'm not going into the whole thing, it's pointless to argue, as most of the talk on this website.
However, All Customer Service Supervisors where let known today that if a customer calls in to disconect their serivce due to the $0.05 to $0.40 change, you have two options, receive the full $0.40 credit back on your bill till the end of your contract, (even though thats crediting you the $0.05 you already pay) or you can cancel your contract still AND PAY THE ETF.
Yeah, yeah, go ahead and call your lawyers. Sorry to bu...
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YOU WON'T BEABLE TO GET OUT OF YOUR CONTRACT OVER THE $0.40 ADMIN CHANGE CHARGE..
I'm not going into the whole thing, it's pointless to argue, as most of the talk on this website.
However, All Customer Service Supervisors where let known today that if a customer calls in to disconect their serivce due to the $0.05 to $0.40 change, you have two options, receive the full $0.40 credit back on your bill till the end of your contract, (even though thats crediting you the $0.05 you already pay) or you can cancel your contract still AND PAY THE ETF.
Yeah, yeah, go ahead and call your lawyers. Sorry to bu...
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Hey sucka 🙂 I actualy just called verizon and they said that I could get outta my contract no harm, no foul. The only draw back (for me atleast) is that you have to totaly cancel your contract, meaning you cant just change your account from contract to month-to-month if you understand what I mean. When I called in the person didn't seem to pleased about me knowing about it when i cited how its a material breach of the contract and he said "if you call a .40 cent fee a breach, yeah, I can do it...." 😛
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you apparently delt w/ one of many uninformed vzw reps. You probably could have told the the contract also says you get a $100 bonus credit because the contract was violated and they probably would have gave it to you too. 👿
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The other factor here is that the clock is starting to run out on these claims, even the "okay, sir, we'll credit your account $8" ones. Customers have 60 days from the issuance of their July bill (where this showed up) to dispute the charge. That's also in the contract.
And legally speaking, I believe that the exact verbiage of the contract is that you may leave if rates go up *if* you can demonstrate financial hardship as a result of the rate increase. I'd like to see someone take this to court... "Your honor, Verizon paying me eight bucks up front to assuage the costs of a 40-cent increase on my bill is going to cause me a lot of financial difficulty." They'd be laughed right out.
And legally speaking, I believe that the exact verbiage of the contract is that you may leave if rates go up *if* you can demonstrate financial hardship as a result of the rate increase. I'd like to see someone take this to court... "Your honor, Verizon paying me eight bucks up front to assuage the costs of a 40-cent increase on my bill is going to cause me a lot of financial difficulty." They'd be laughed right out.
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the exact part of the contract is not the financial hardship, it is the term "material adverse effect" - it is "technically" adverse because it costs more. (albeit a small amount, but still more)
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exactly, the person didnt wanna admit it, but as soon as I said material breach he checked, and verified it. Listen all I know is my experiance, maybe you got some rep who made up some stuff and convinced you that you couldnt get it, but for me, I was able to do it (I declined because I wanted my number). If you have any questions on this heres a good idea, CALL IN YORSELF!!!!!!!!! Ask the questions, and dont just come on the forum and ask if you can do something, find out yourself. It's easy to do, just dial 611 from your phone.
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Again, no you can't. Not anymore. Believe it or not, some of us actually work there. Anybody who lets you out now is going against policy.
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N V ME said:...
Since everyone at VZW knows what everyone here is thinking and what others have talked about and what some of you are trying to do....
YOU WON'T BEABLE TO GET OUT OF YOUR CONTRACT OVER THE $0.40 ADMIN CHANGE CHARGE..
I'm not going into the whole thing, it's pointless to argue, as most of the talk on this website.
However, All Customer Service Supervisors where let known today that if a customer calls in to disconect their serivce due to the $0.05 to $0.40 change, you have two options, receive the full $0.40 credit back on your bill till the end of your contract, (even though thats crediting you the $0.05 you already pay) or you can cancel your contract still AND PAY THE ETF.
Yeah, yeah, go ahead a
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There is a long discussion on this over at Howardforums and people are still getting out of their contracts without an ETF. Yes, the Verizon rep will try to keep you by giving you a credit for the $0.40. The key is that the contract says you can get out of the contract if there is a material change. It does not say you have to accept a credit against the change. Decline the credit, be persistent but polite, and you can get out of the contract without an ETF. Of course, better hurry - it is only good for 60 days from the notice, which is Oct. 1st.
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OK. Here is what I want to know. I understand that Verizon has done something that is violating a contract. But it is really necessary to get out of the contract over a minimal charge. What are you going to do when you get out of that contract? Go somewhere else? Enter another contract with whoever and have to get another number and contact everyone in your list to give them a new number, possibly going over your minutes and pay way more than the extra 35 cents or not get it waived and have to pay the $175. Not a big deal to me. Most everyone doesn't even realize that there is going to be that extra 35 cents on their bill. Enough of this!!
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brentgodwin said:
OK. Here is what I want to know. I understand that Verizon has done something that is violating a contract. But it is really necessary to get out of the contract over a minimal charge...
the argument is not that EVERYONE should leave over it, it was just a "heads-up" for the people that may have been waiting for their contract to end so they COULD leave. contrary to what people here might make it seem, but not everyone is happy with Verizon.
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jinx7676 said:brentgodwin said:
OK. Here is what I want to know. ...
contrary to what people here might make it seem, but not everyone is happy with Verizon.
How DARE YOU!!!!
Why would any one want to leave a quality network, for a sub-par one? 😳
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gunny said:jinx7676 said:brentgodwin said:
OK. Here is what I want to know. ...
contrary to what people here might make it seem, but not everyone is happy with Verizon.
How DARE YOU!!!!
Why would any one want to leave a quality network, for a sub-par one? 😳
because contrary to some thoughts, there ARE areas in the USA where a Cingular phone works better than a Verizon phone. i work in a town which is the last "big" town before you start heading into cow country, with some smaller towns along the way, and in a lot of those towns, Cingular works MUCH better. i can't imagine this only applies to ONE county in the ENTIRE country.
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yea,you can pay $9.60 over 2yrs or $36.00 activation fee elsewhere....hmmmmm that sounds like saving money LOL....
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poloco65 said:
yea,you can pay $9.60 over 2yrs or $36.00 activation fee elsewhere....hmmmmm that sounds like saving money LOL....
i mean really, should i just ignore this post?
A. i never said anything about cost of switching or saving money.
B. my post was regarding people that were UNHAPPY WITH VERIZON AND WERE WAITING FOR SOMETHING LIKE THIS TO GET OUT! re-read my posts and maybe one of these times they will make sense to you. i was referring to the unhappy ones, not EVERYONE.
Unhappy customers are already prepared for an activation fee somewhere else and have already decided to leave. this just lets them out NOW instead of 9 months from now.
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i hear ya brother,wasn't meant to slam anybody..or anything it's all good....
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jinx7676 said:...gunny said:jinx7676 said:brentgodwin said:
OK. Here is what I want to know. ...
contrary to what people here might make it seem, but not everyone is happy with Verizon.
How DARE YOU!!!!
Why would any one want to leave a quality network, for a sub-par one? 😳
because contrary to some thoughts, there ARE areas in the USA where a Cingular phone works better than a Verizon phone. i work in a town which is the last "big" town before you start heading into cow country, with some smaller towns along the way, and in a lot of those towns, Cingular works MUCH better. i can't imagine this only applies to O
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On the contrary Al, I think Gunny is just as entitled to his opinion as Jinx is. After all, what are forums like these for?
You personally may be offended by the 'sub-par' comment, but others might be offended 'almighty Verizon' dig that Jinx made.
Perhaps we should all just calm down and stop being so sensitive. Because that is what really starts and maintains flamewars. ☹️
You personally may be offended by the 'sub-par' comment, but others might be offended 'almighty Verizon' dig that Jinx made.
Perhaps we should all just calm down and stop being so sensitive. Because that is what really starts and maintains flamewars. ☹️
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BetterThanJake said:
On the contrary Al, I think Gunny is just as entitled to his opinion as Jinx is. After all, what are forums like these for?
You personally may be offended by the 'sub-par' comment, but others might be offended 'almighty Verizon' dig that Jinx made.
Perhaps we should all just calm down and stop being so sensitive. Because that is what really starts and maintains flamewars. ☹️
Excuse me Jake? Hey bud, that entire post sums you up. If I had said the exact same thing about Cingular, you'd be on me like white on rice. And I can pull up the many posts where you have done so. Why all of a sudden do you care what OTHER people's opinions matter? Oh yeah, because they match yours. An...
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And we immediately go off on the 'Al hates Jake' el bizarro tangent.
Thanks Al, I'm dizzy now. 🙄
Thanks Al, I'm dizzy now. 🙄
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BetterThanJake said:
And we immediately go off on the 'Al hates Jake' el bizarro tangent.
Thanks Al, I'm dizzy now. 🙄
There is nothing bizarre or hateful about it. The fact is, your post was one of the most hypocritical things ever posted here. Good Job!
And, Jake, you aren't worth hating. Stop trying to pretend you are.
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I think you both love and hate me, Al. And yes, it is tres bizarre. 😳
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BetterThanJake said:
I think you both love and hate me, Al. And yes, it is tres bizarre. 😳
Dude, no one loves you. That's why you're such a sad sack.
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C'mon Al... you know you love it. You wouldn't hang around me so much if ya didn't. 😉
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BetterThanJake said:
C'mon Al... you know you love it. You wouldn't hang around me so much if ya didn't. 😉
Actually, my browser is set to find the largest amount of BS. It always finds your posts. Go figure. 🤣
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Considering the source... thanks for the compliment, Al.
I'd only worry if you started agreeing with me. 😉
I'd only worry if you started agreeing with me. 😉
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BetterThanJake said:
Considering the source... thanks for the compliment, Al.
I'd only worry if you started agreeing with me. 😉
It was only a compliment in Bizarro World.
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BetterThanJake said:
If I give you a quarter, will you go away? 😁
Well, no, but I'll give you a dollar if you will.
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BetterThanJake said:
Don't be that way. Hey, I'll even throw in a pack of gum. 😉
Well, my dollar still trumps that. So, keep your .25 gum and your quarter. Take the dollar and leave. The best part is that you get to the chew gum while you're leaving. You can use that 1.25 to get you a Pepsi. Lucky.
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You're being hasty, Al... its mighty fine gum. 😁
What if I throw in a "I LUV BIG ORANGE" T-shirt with it?
What if I throw in a "I LUV BIG ORANGE" T-shirt with it?
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Ok. Enough of you two going back and forth. Getting boring.
Here is the final deal on this 40 cent thing. I just got this from my reps
Ӣ If customers escalate during the first 60 days that the fee appears on the bill, Customer Service Supervisors and Retail Store Managers will be able to credit the amount of the Administrative fee for the remainder of the customer agreement
Ӣ Hi ETFs will not be waived
Here is the final deal on this 40 cent thing. I just got this from my reps
Ӣ If customers escalate during the first 60 days that the fee appears on the bill, Customer Service Supervisors and Retail Store Managers will be able to credit the amount of the Administrative fee for the remainder of the customer agreement
Ӣ Hi ETFs will not be waived
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brentgodwin said:
OK. Here is what I want to know. I understand that Verizon has done something that is violating a contract. But it is really necessary to get out of the contract over a minimal charge. What are you going to do when you get out of that contract? Go somewhere else? Enter another contract with whoever and have to get another number and contact everyone in your list to give them a new number, possibly going over your minutes and pay way more than the extra 35 cents or not get it waived and have to pay the $175. Not a big deal to me. Most everyone doesn't even realize that there is going to be that extra 35 cents on their bill. Enough of this!!
you sound like an a$$, keep up the good work...
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I have already cancelled two lines with no problem...no EFT was charged 🙂
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Just so everyone knows:
The updated M&P on the $0.40 charge states that the ETF for cancelling service early is no longer being waived. If you call in to cancel, the rep will try normal save techniques. If you still want to cancel, the rep is to transfer you to a supervisor. The supervisor will offer to credit the sum of the $.40 for the rest of your contract. If you still want to cancel, the ETF will apply.
As for regular front line reps waiving an ETF, just so you know: in most (if not all cases) when a disconnect order is processed while a customer is still in contract, the ETF is automatically charged to your account. The rep has to go back into your account and credit the ETF that was automatically charged. Regular CSRs have a $50...
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The updated M&P on the $0.40 charge states that the ETF for cancelling service early is no longer being waived. If you call in to cancel, the rep will try normal save techniques. If you still want to cancel, the rep is to transfer you to a supervisor. The supervisor will offer to credit the sum of the $.40 for the rest of your contract. If you still want to cancel, the ETF will apply.
As for regular front line reps waiving an ETF, just so you know: in most (if not all cases) when a disconnect order is processed while a customer is still in contract, the ETF is automatically charged to your account. The rep has to go back into your account and credit the ETF that was automatically charged. Regular CSRs have a $50...
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I agree. I know a lot of cases where a temporary account has been setup for some reason and then when cancelled the ETF was charged when it shouldn't have been. In those cases it isn't usually too hard to get a credit back, but just goes to show it does automatically get applied.
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