Get it Now....you mean get more charges!
Ever since I started working in a call center for another much better company, I've been more anal about what charges I see on my phone. I noticed that I had used 200 or so minutes in 15 days one month compared to my usual 50 in an entire month. To say the least, I was puzzled since 99% of my calls are "In" and during the nights and weekends. (ha ha...just to give you an idea..in the same 15 days I had used 850 in minutes, and 300 nights and weekends). So I investigated further. I looked at who was on my phone bill. I continue to see this charge over and over that is from 000000007. And I have no idea what that is! So I call customer care, and after speaking to two people, I find out that it's the Get it Now feature.
I had it on my home pa...
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I had it on my home pa...
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Now what are people to do who can't customize the buttons like most of the phones that are through Verizon. You do realize that you would have to push the GIN button and the ok button on your phone to have it start counting your minutes. When you push it once on most phones it only loades the menu and whatever programs you have loaded and doesn't connect to anything. When you push the GIN button and then click on OK on the shopping cart you have no one to blame but yourself because that requires you to push not one button twice but actually two separte buttons. If you are going to rant about GIN make sure you know what you are talking about first.
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well put. on some of the newer phones you also have to hit get it now then hit ok just to bring up your menu screen, then hit the shopping cart. so that would be three buttons you would accidentally press before using minutes
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Good thinking! That's right. My girlfriend's LG requires three button pushes. The GIN button, OK button then the OK button again on the shopping cart.
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that's how it is on the V710 too. the guy who started this thread is just an idiot. i have no sympathy for someone who "accidentally" hits the same button 150 times in a month.
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Quit crying. Your probably just in contract with Verizon and you can't go to Cingular for that reason. đĸ
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Like I would ever go to Cingular! I am 100% happy with Verizon. I called CS the other day and they picked up instantly!! I would go to Cingular to "enjoy" their CS issues and be 4 times as unhappy as I am now. According to a study done by Consumer Reports, Cingular customers are 4 times more likely to leave than people who are currently on Verizon. What does that tell you?? đ
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I'm not saying go to Cingular by any means. I'm trying to warn fellow customers of Verizon of extra charges you might encounter.
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Well, lets see, just what does that tell me???
What does Verizon do? They intentionally force manufacturers to omit the OBEX bluetooth profile so they can make money with off customer by making them use MMS and internet access to transfer files.
They make customer sign a 1-2 year extension JUST to change their rate plan.
The offer low-caliber phones that even nextel can beat. (I do realize Nextel doesn't have a decent bluetooth phone yet, but you can buy a bluetooth adapter that acheives the same abilities as one of Verizons crippled phones)
My conclusion? Verizon customers are to stupid to be "unhappy" with their service, therefore, I really don't feel they are smart enough to move to another carrier either.
I mean r...
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What does Verizon do? They intentionally force manufacturers to omit the OBEX bluetooth profile so they can make money with off customer by making them use MMS and internet access to transfer files.
They make customer sign a 1-2 year extension JUST to change their rate plan.
The offer low-caliber phones that even nextel can beat. (I do realize Nextel doesn't have a decent bluetooth phone yet, but you can buy a bluetooth adapter that acheives the same abilities as one of Verizons crippled phones)
My conclusion? Verizon customers are to stupid to be "unhappy" with their service, therefore, I really don't feel they are smart enough to move to another carrier either.
I mean r...
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Also, one thing I forgot. DATA AT VERIZON USES MINUTES!!!! How F***ING moronic is THAT???? I don't know of one other wireless carrier that does that!!! Data is data, and voice is voice. How many times have I seen it stressed in here that these are two different sides of the coin, yet verzion uses mintues for data usage. Yes, this may be great in the fact that, unlike cingular, you won't get a massive bill if you download alot, you will just eat up all your minutes amd pau overages that way, and 40 cents a minute adds up alot faster than a penny per kilobyte.
Just one other reason why verizon sucks.
Just one other reason why verizon sucks.
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Hey, I would switch carriers if I could, but since I live in South Dakota the only option we have in Verizon if we want any national coverage. It sucks..but so goes life.
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Jldnr77 said:
My conclusion? Verizon customers are to stupid to be "unhappy" with their service, therefore, I really don't feel they are smart enough to move to another carrier either.
...I will never do business with VZW EVER AGAIN. Their technology is sub par, and their deceptive practices are insulting to anyone with an IQ above 50. Boy...must be nice to have a bunch of morons as customers, huh?
Well I guess when you're personally upset with a company that is very successful, you're reduced to whining that their customers 'MUST' be idiots for going with them. đ
Let's see... are VZW's 45 million customers all crazy, or is it just Jlndr? Hmm, sorry J, but I'm gonna go with the odds on this...
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So many things in this post are flat out wrong.
1. Price plan changes NEVER require a 2 year contract extension. 1 year at the most.
2. Buying 2 phones wouldn't have gotten you a 4 year contract to start with, EVER.
3. EVERY time your contract was extended, you agreed to it. GUARANTEED.
4. A blue-tooth adapter is not the same as it being built into the phone.
Verizon just tricked 45 million people into signing contracts... Right. Once your iq surpasses your age, maybe you can rethink your statements.
1. Price plan changes NEVER require a 2 year contract extension. 1 year at the most.
2. Buying 2 phones wouldn't have gotten you a 4 year contract to start with, EVER.
3. EVERY time your contract was extended, you agreed to it. GUARANTEED.
4. A blue-tooth adapter is not the same as it being built into the phone.
Verizon just tricked 45 million people into signing contracts... Right. Once your iq surpasses your age, maybe you can rethink your statements.
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Vatothe0 said:
So many things in this post are flat out wrong.
1. Price plan changes NEVER require a 2 year contract extension. 1 year at the most.
Unless there is more then one year remaining in their current contract.
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So if I signed up for service two months ago with a two year contract and want to change my plan to some new promotional plan, you would use the one year price plan code, not the two year?
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I would use the two year code but change the contract end date back to the original date, two years from when you signed up.
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Vatothe0 said:
I would use the two year code but change the contract end date back to the original date, two years from when you signed up.
Unfortunately, us RSRs can't change contract end dates. âšī¸
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Ok, your a reject. I specifically said a 1-2 year extension. I didn't say JUST 2 years.
Also, If I buy 1 phone, I sign a contract for 2 years. I upgrade after my 2 years and get another phone, that's another 2 years right? So presto! 2 phones=4 years. Even if you buy 2 phones at the same time, your still agreeing to 4 years, it's just 2 2 year contracts run concurrently. Yes, I did agree to the extensions. It was either agree to an extension and get a plan with more minutes, or not agree and have overages...hmmm...which would you do? Also, having the bluetooth built in is great, yes. But a bluetooth adapter does as much as the built in bluetooth verizon has. So if you use some simple logic, this actually makes a bluetooth adapter...
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Also, If I buy 1 phone, I sign a contract for 2 years. I upgrade after my 2 years and get another phone, that's another 2 years right? So presto! 2 phones=4 years. Even if you buy 2 phones at the same time, your still agreeing to 4 years, it's just 2 2 year contracts run concurrently. Yes, I did agree to the extensions. It was either agree to an extension and get a plan with more minutes, or not agree and have overages...hmmm...which would you do? Also, having the bluetooth built in is great, yes. But a bluetooth adapter does as much as the built in bluetooth verizon has. So if you use some simple logic, this actually makes a bluetooth adapter...
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1-2 year extension JUST to change their rate plan
Again, there is NEVER a 2 year extension associated with a calling plan change. So mentioning it, is false.
Also, you can move up in minutes on the same plan you are on without extending your contract. As long as you don't take a new promotion, there's no effect on the contract. I help lots of people on inactive price plans get more minutes, daily. People like the old plans that have 8pm nights, or a plan that has 4000 minutes. That's not offered anymore but if you're on it, you can stay on it.
Then your upgrade... You couldn't have had more than one year left on your contract at the time of the upgrade, so if you were so unhappy, why didn't you pay full pri...
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With the V710 you can either customize your home screen with the icons you want, or you can hide it alltogether. Just go into your menu/settings/personalize/Home Screen/Home Keys
And it is true that you have to not only arrow to the icon for GIN, but you also have to press ok on the shopping cart. If you are saying that this happened accidently, while the phone was folded (it is a flip phone, how are you accidently bumping the keys?)...well that dog won't hunt.
This is the same thing I used to get when I worked at DIRECTV. "My two year old sun accidently ordered those porno movies by hitting the wrong button on the remote. Yeah...uh huh....
And it is true that you have to not only arrow to the icon for GIN, but you also have to press ok on the shopping cart. If you are saying that this happened accidently, while the phone was folded (it is a flip phone, how are you accidently bumping the keys?)...well that dog won't hunt.
This is the same thing I used to get when I worked at DIRECTV. "My two year old sun accidently ordered those porno movies by hitting the wrong button on the remote. Yeah...uh huh....
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depending on whether you signed up in the store or through telesales or from the website, but those charges are clearly stated in the contract you signed or the recording you had to listen to you get service to start with. So really it was your laziness in not reading the service agreement that was at fault. verizon is very clear on this, it's not a new thing at all. how about you try paying attention when you activate service instead of just signing the piece of paper they give you like most people do.
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First of all, if I do have to hit the shopping cart (which I don't) to get charged, then the customer care reps lied to me. Big surprise, a rep lying to me. So if that is the case and it wasn't get it now, please tell me what it is. It's clearly data usage and it's using a minute a time and under the phone number it states that it's 00000000007. If you guys are so smart, and think I'm so stupid, I'd like you so solve this one. Two different reps told me it was Get it Now. A company is only as smart as it's dumbest employees.
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that number indicates data usage, which is almost always GIN. if you have mobile web on your account, it can also show up as that. Customers call in all the time with "I would never use that many minutes" or "I don't even know how to use get it now" it's a bunch of bull. stop trying to get out of paying your bills and learn how the wireless industry works, it's really not that complicated. If you REALLY think Verizon lied to you(rather than it being your own stupid oversight) sue them, see how far you get.
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First of all, I'm not trying to get any credits. I didn't even pursue a credit. I was just trying to avoid overage charges because it was that much of a problem. So don't call me a lier. And if I wanted a credit, why in the hell would I post here. That would really help my sitution. Second of all, I am seriously dispointed with the responses that I have gotten from reps. It clearly shows that Verizon has no patience or compassion for their customers. Third of all, I know how the wireless industry works since I work in it! I just work for a different company that doesn't have GIN, and I didn't understand how it could be such a huge problem. I never use GIN because I just message myself mp3 ringtones since I have pix messaging.
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shscaptain1234 said:Second of all, I am seriously dispointed with the responses that I have gotten from reps. It clearly shows that Verizon has no patience or compassion for their customers.
Anything that is posted on this forum does not reflect Verizon as a company or how we conduct ourselves at work. Go back to your forum and take a look at how many angry care reps there are. I'm sure most of them are just venting here and have much better customer service when it counts.
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turbodeuce said:shscaptain1234 said:Second of all, I am seriously dispointed with the responses that I have gotten from reps. It clearly shows that Verizon has no patience or compassion for their customers.
Anything that is posted on this forum does not reflect Verizon as a company or how we conduct ourselves at work. Go back to your forum and take a look at how many angry care reps there are. I'm sure most of them are just venting here and have much better customer service when it counts.
When it counts??!?!? You don't think that this counts? You don't think this reflects your company? You are severely mislead then. I realize that my company might have angry reps, but the...
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shscaptain1234 said:...turbodeuce said:shscaptain1234 said:Second of all, I am seriously dispointed with the responses that I have gotten from reps. It clearly shows that Verizon has no patience or compassion for their customers.
Anything that is posted on this forum does not reflect Verizon as a company or how we conduct ourselves at work. Go back to your forum and take a look at how many angry care reps there are. I'm sure most of them are just venting here and have much better customer service when it counts.
When it counts??!?!? You don't think that this counts? You don't think this reflects your company? You are severely mislead then. I realize that
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shscaptain1234 said:...
First of all, I'm not trying to get any credits. I didn't even pursue a credit. I was just trying to avoid overage charges because it was that much of a problem. So don't call me a lier. And if I wanted a credit, why in the hell would I post here. That would really help my sitution. Second of all, I am seriously dispointed with the responses that I have gotten from reps. It clearly shows that Verizon has no patience or compassion for their customers. Third of all, I know how the wireless industry works since I work in it! I just work for a different company that doesn't have GIN, and I didn't understand how it could be such a huge problem. I never use GIN because I just message myself mp3 ringtones si
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What?!?!? Pix messages count as airtime?!?!? Even when I have multimedia messaging? That's crazy!
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shscaptain1234 said:
After calculating it, I had touched that arrow and started get it now a total of 150 times in 15 days. That's crazy!
You press the same wrong button on average 10 times a day? That is crazy indeed.
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I have a flip, but it was the arrow next to my messages, and I guess I must have hit it quite a bit. I just changed my home page around..but someone in the message just said that I get charged airtime for pix messages on top of my pix plan. I'm not sure if that's true, but the reps on the phone never said that could also be the charge..although I rarely send pictures. I think it would be more likely to be pictures than Get It Now. So am I correct to say that even though I have unlimited in pix and flix and I recieve them from Verizon customer that I will also get airtime charges when I get the picture? And I would assume if so, there would also be a charge for using my 50 out of network messages also? Is there airtime charges for text messag...
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Oooo..maybe I'll cancel my MMS package then, and go back to txt only. We'll see how this month goes. I wish they would have told me when I asked them what the charge was. I was clear that I used pix messaging often, and they told me that it couldn't be that and it was Get It Now. Well since I never click on the shopping cart, I thought that was strange, but the two reps said it happens all the time. Errr...
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Pix messaging uses (on average) 1 minute, depending on the size of the file. However on the v710 the right arrow will initiate the GIN service which on all the phones I have ever used requires you to hit OK on the shopping cart to begin using minutes. However, to the left activates the Mobile Web service which begins using minutes from the minute you enter it and it begins connecting. That may be what you are hitting, but to be sure, why not just ask to have the GIN service blocked. That won't affect ANY other services that you may have, just GIN.
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Shadow223, that was the nicest, most professional response yet. Thank you for being so understanding, and compassionate. Most of the data usage was probably pix messaging. I didn't realize that it uses airtime when you send messages since I believe every other carrier doesn't charge it. I usually send 20 pix messages a day to other Verizon customers..guess that will be stopping.
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I'm glad I was able to help clear things up for you. There really is no reason for anyone to be condescending about things like this. I've noticed that there are a lot of people who were not made aware that sending or receiving pix and videos uses air time. Or maybe they misunderstood what they were told when the purchased their phone. There is a huge amount of information given to customers and they retain nearly none of it. My suggestion would be to go 1 week without sending pictures and then look at your next bill to see if that was it. Since you have a Moto phone I would also change your home screen so that you can't accidentally access Mobile Web as that will also bill you for air time.
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