Wierd. It's working now. Earlier I tried a few times and got strange error messages. 😕

Echternacht said:
I think that looks fair. T-Mobile is a fair player in the wireless field. They're not criminal like Sprint, and not stingy like Cingular. (My biggest complaint with Cingular is on how expensive it is. We'd charge for you to call in if we could get away with it.)

Verizon's doing up there, and I can't say that I made a wrong choice for going with these guys.

Cingular charge you to call customer service? I think you have them confused with Sprint. They did it for a few years. Cingular doesn't charge you to make payments either. Some companies do that too.

Al_Swearengen said:

Echternacht said:
I think that looks fair. T-Mobile is a fair player in the wireless field. They're not criminal like Sprint, and not stingy like Cingular. (My biggest complaint with Cingular is on how expensive it is. We'd charge for you to call in if we could get away with it.)

Verizon's doing up there, and I can't say that I made a wrong choice for going with these guys.

Cingular charge you to call customer service? I think you have them confused with Sprint. They did it for a few years. Cingular doesn't charge you to make payments either. Some companies do that too.

Verizon doesn't either 😁

I dont think thats true, though it'd rock if it were.

Google-ing it, the spread from top to bottom on the JD Power scores from two years ago was 18 points. This year its 15. So things havent really tightened up much. We still got plenty of bonehead CS goin on out there.

I agree with you completely regarding customer service. It is one reason why I have been a Verizon customer for so long. When I call *611 and need help they actually HELP me !!! I don't get passed around like a hockey puck. Must admit I have been tempted many times to switch to Cingular because they do have better phones and have them sooner than Verizon, but when I call Verizon "they can hear me now !!" 😉

lol...the Verizon tag line kills me. "Can you hear me know" if they supposedly have the "best coverage" why does the guy have to keep asking if he can hear him now?

Buckock said:
lol...the Verizon tag line kills me. "Can you hear me know" if they supposedly have the "best coverage" why does the guy have to keep asking if he can hear him now?

*In a whispered tone* Probably 'cause it's make believe.

muchdrama said:

Buckock said:
lol...the Verizon tag line kills me. "Can you hear me know" if they supposedly have the "best coverage" why does the guy have to keep asking if he can hear him now?

*In a whispered tone* Probably 'cause it's make believe.

LOL... I guess B thinks the Verizon guy is real and not a character. 🙂

As a matter of fact, I am not! 😛

You can be serious, are you only watching half the commercial? The full saying is "Can you hear me now?" "Good" that means the VZW guy is walking all over the country making sure that the other party can still hear him

You missed the point. If a company has as much confidence in there coverage...why does he really need to ask the other person if he can "hear him now"?

Obviously he should be asking, "can you hear me still?"

When you touch somebody, do you ask them "did you feel that?"

or

"Can you feel me now?"

Buckock said:
When you touch somebody, do you ask them "did you feel that?"

or

"Can you feel me now?"

Wow... that'd sure be a bad thing to have to say to a girl 'in the moment'. 😁

lololol...no doubt

So Cingular commercials shouldn't say they are "raising the bar", instead they should make it more awkward by saying, "the bar is now higher, in most areas, but we're working on it in others"?

Maybe you should write commercials for a living instead of the expensive ad company they are paying now.

It might be that he is just trying to drive home the point... 😳

I as well used to work for Sprint PCS, and agree with you that the upsell was the main goal in the call center I worked in. While the money that could be made from upselling could be decent, I hated doing it and I hated the fact that getting them to add a stupid Vision pack was more important than solving whatever problem the customer called in with. I now work for Verizon Wireless, and have been impressed since Day One with their complete emphasis on call quality. That's the main emphasis, completely. Upselling does not play into the mix much if at all. At my call center, we're monitored a minimum of four calls per month, and rigorously scored on tone, empathy, and first call resolution. That's what makes Verizon Wireless stay consist...
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Aleq said:
TMo care rep here... 😎 I think we're doing so well because there is a clear mandate from our management to put customer satisfaction first, last and always, and they are doing an excellent job in supporting us with the tools we need to do our jobs, as well as being extremely responsive to our concerns and soliciting our feedback which is used very quickly to change policies. Expectations are clear and communicated quickly, implemented fairly, and followup is also quick, whether it's an attaboy or a spanking. Information is disseminated quickly and in an easily accessible format. We get regular surveys on how systems can be improved, and we have access to a direct "suggestion box" type resource which allows u

...
(continues)

Bose 901 speakers got rated poorly by Consumer Reports because Bose wouldn't fork over a pair of them for free. It is not hard to believe a ratings company "changed" their guidelines to ensure Verizon did not rank highest. All they would need to do is survey markets in which they know Verizon is not doing well and drop some markets in which Verizon dominates.

It isn't very hard to make numbers look any way you like. When you only survey say 15 out of the top 100 markets and 3/10000th of the US population, things can sway very easily.

I have never "joined" the BBB for that reason. They want you to pay so they can recommend your business (if they really wanted to serve customers, wouldn't they recommend on history, service, etc. inst...
(continues)

🙄

texaswireless said:
Bose 901 speakers got rated poorly by Consumer Reports because Bose wouldn't fork over a pair of them for free. It is not hard to believe a ratings company "changed" their guidelines to ensure Verizon did not rank highest. All they would need to do is survey markets in which they know Verizon is not doing well and drop some markets in which Verizon dominates.

It isn't very hard to make numbers look any way you like. When you only survey say 15 out of the top 100 markets and 3/10000th of the US population, things can sway very easily.

I have never "joined" the BBB for that reason. They want you to pay so they can recommend your business (if they really wanted to serve customers, wouldn't they

...
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It was very well documented back in the early 90's. Consumer reports took a beating for quite a while because of this issue.

http://liquidtheater.com/editorial_56.html »

http://caselaw.lp.findlaw.com/cgi-bin/getcase.pl?nav ... »

Read up on your history before just flatly disregarding statements.

texaswireless said:
It was very well documented back in the early 90's. Consumer reports took a beating for quite a while because of this issue.

http://liquidtheater.com/editorial_56.html »

http://caselaw.lp.findlaw.com/cgi-bin/getcase.pl?nav ... »

Read up on your history before just flatly disregarding statements.

Well documented? The first link takes you to an audio enthusiast forum. I couldn't read all 300 or so messages but I did read the whole first page didn't see anyhting about said case there.

The second link is a Supreme Court ruling on an appeal that Bose lost because they couldn't prove malice on the part of Consumer Reports. Also, nowhere in the cas...
(continues)

Actually that is totally untrue. Consumer Reports buys every product that they test, including the cars. The reason that they do this is so that there can be no biased toward a company who might be handing out freebies. I have been a comsumer reports reader and supporter for years. Now there are other "consumer" mags wgo do use free product for there testing. One I know of off the top is consumer digest. They are bogus in my opinion.

Sound and Vision magazine is owned by the Matsushita Corp. This is the parent company for Panasonic. Panasonic seems to always get unusually high marks when compared to much nicer products. I'm sure a Panasonic HTIB is just as good as a small Energy surround set. pfft right