Insurance
Is there a way I can obtain insurance on a phone I bought through a third party (not verizon store). It a brand new phone... but its not from a verizon dealer. Are there any third party cell phone insurance programs out there?
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You could try calling Asurion directly. Their website is www.asurion.com. Look under "support" or "contact us."
I don't know if Asurion accepts customers directly.
You could ask VZW Customer Service to add the insurance. Depending on what market you are in, and on other variables, they may or may not do it.
The basic rule is that you can only add insurance within 15 days of purchasing the phone. And yes, generally, the intent of the program is that insurance is only available for phones purchased from VZW or from a VZW authorized agent.
I'm not encouraging anyone to commit insurance fraud, or to lie to VZW or Asurion.
But if you inform the VZW rep that you just purchased the phone, they can confirm that it was within 15 days s...
(continues)
I don't know if Asurion accepts customers directly.
You could ask VZW Customer Service to add the insurance. Depending on what market you are in, and on other variables, they may or may not do it.
The basic rule is that you can only add insurance within 15 days of purchasing the phone. And yes, generally, the intent of the program is that insurance is only available for phones purchased from VZW or from a VZW authorized agent.
I'm not encouraging anyone to commit insurance fraud, or to lie to VZW or Asurion.
But if you inform the VZW rep that you just purchased the phone, they can confirm that it was within 15 days s...
(continues)
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So wait. Asurion? I've got my phone insurance through lock\line, when did you guys change over?
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Varies by market.
Some VZW markets are served by Asurion, and some are served by Lock\Line.
I've had very little experience with Lock\Line.
At least with Asurion, they have a name that makes sense, and sounds something like the product: Asurion, insurance... sounds reasonable to me.
But what the heck is "Lock\Line"? Are they going to lock up my phone line? And what's with the backslash? A backslash is not a proper character in the American alphabet. Gotta drive some systems nuts when you try to fill in name and address fields...
Okay, I'm just kidding around here. Need some comic relief now and then. I've never heard anything bad about Lock\Line.
Some VZW markets are served by Asurion, and some are served by Lock\Line.
I've had very little experience with Lock\Line.
At least with Asurion, they have a name that makes sense, and sounds something like the product: Asurion, insurance... sounds reasonable to me.
But what the heck is "Lock\Line"? Are they going to lock up my phone line? And what's with the backslash? A backslash is not a proper character in the American alphabet. Gotta drive some systems nuts when you try to fill in name and address fields...
Okay, I'm just kidding around here. Need some comic relief now and then. I've never heard anything bad about Lock\Line.
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You just have to call them directly to get the insurance added. A VZW rep isn't supposed to add it for you. In fact, it's likely that if they do, you won't actually have insurance. They would however file an in-house claim for you in that situation.
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Thanks! That worked great. They insured my e815 no questions asked. Beautifull day!
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VZW reps can and do add insurance for Asurion, in those markets that are served by Asurion.
It is absolutely correct that VZW customer service reps cannot add Lockline insurance. The customer has to call Lockline.
But Lockline insurance can be added at the point of sale by a VZW sales rep.
Bear
It is absolutely correct that VZW customer service reps cannot add Lockline insurance. The customer has to call Lockline.
But Lockline insurance can be added at the point of sale by a VZW sales rep.
Bear
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😛 That is funny, cause I know what you mean with the backslash thing.
I have had what I consider minimal experience with both providers (I've spoken with supervisors and managers in the customer service department's for each). Based on these experiences, though, I'd say Lock\Line is actually more lenient - so to speak - with their policies.
By the way, props on an awesome post, as always, bear. You continue to impress!
~Steve
I have had what I consider minimal experience with both providers (I've spoken with supervisors and managers in the customer service department's for each). Based on these experiences, though, I'd say Lock\Line is actually more lenient - so to speak - with their policies.
By the way, props on an awesome post, as always, bear. You continue to impress!
~Steve
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