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Upgrade Question

RPG825

Jan 21, 2011, 11:01 AM
My mom has an upgrade on her account and doesn't really care to use it. She told me that she would purchase the iphone and I could switch it to my line if that would work. My question is, is if she renews, gets the iphone and connects her phone that she is currently using now which doesn't not require a data plan would she be responsible for the one she signed up for with the iphone? I have a data plan and would just switch the phone to my account ... Any advice?
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texaswireless

Jan 21, 2011, 12:17 PM
Are the two lines on the same account? If so Verizon has a "buddy" upgrade where you could use her upgrade but the equipment goes straight to you. They have not yet excluded that so I am thinking it would be able to be used for the iphone.

With all the special circumstances on the iPhone and the lack of full definition of the terms of purchase it is hard to speculate if it could be done otherwise.
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Azeron

Jan 21, 2011, 12:46 PM
I've done this before. It is simple. Perform the upgrade on line. Make whatever plan change it is required to process the order. Now once the phone is delivered dial the number provided in the paperwork. The IVR voice will ask if you are calling to activate the new device now (*Option 1*) or later (*Option 2*)? You are going to choose Option 2. Basically, your mom will be agreeing to extend her contract two years and accept the $350 Early Termination Fee IF she cancels the service before the contract is up. The iphone is yours free and clear to do what you will with it. I've done this four times over the years from my account for the upgrade to other subscriber accounts.
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texaswireless

Jan 21, 2011, 1:02 PM
We do not know if this can be done with the iPhone. Consider past terms and conditions associated with the phone and the MASSIVE subsidy on this device it is very possible there will be more restrictions that what we have now.
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Azeron

Jan 21, 2011, 1:23 PM
Sure it can. Verizon will still get its contract and the iphone will still be activated on Verizon's network at whatever rate plan the iphone requires. Win win.
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texaswireless

Jan 22, 2011, 5:40 PM
Sure it can what?

Look, I was running AT&T stores when the iPhone launched there. Just because you can do something now has no bearing on how it will be allowed with the iPhone.

It happened before, it may happen again.
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epik

Jan 21, 2011, 1:37 PM
I'm trying to track this down, but I seem to recall somewhere in all the Verizon iPhone mess that there would not be alternate upgrades with the iPhone. If I find definitive information, I'll let everyone know.
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Azeron

Jan 21, 2011, 1:57 PM
This is not an alternative upgrade I am relating. This is taken advantage of a line eligible to upgrade. Going through the upgrade process on line. Once the device arrives accepting the contract terms but NOT activating the device. Then the device is clear to activate on another account. As I've stated, I have done this multiple times.
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RPG825

Jan 21, 2011, 4:12 PM
So let me make sure I understand this right. I can go on-line and upgrade her phone and pre-order the iphone. Will they make me add the data plan to her line? The part I am trying to avoid. Then when the phone arrives I can hook it up to my account. Bottom line is she doesn't want anything different to happen on her line and has no problem extending the contract. I will to be able to take the iphone and hook it up on my current account with the existing data plan. Thanks for all the responses ...
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Azeron

Jan 21, 2011, 4:52 PM
Okay. Once the phone is available for order, log into her My Verizon account. Select her line to upgrade and select the iphone. This IS an order so it WILL require that you go through the motions of changin her rate plan. This does NOT actually change her plan. Now. Once the phone is received. There will be an info packet which includes a number to call to activate the phone. I believe it is 8778074646. In any event you will then call that number. Listen to the prompts. There are two options. Option One asks if you are calling to activate the phone now. You do NOT want to select that option. That would complete the order process which you began on line. You want Option Two. Option Two basically has you accept the contract ter...
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RPG825

Jan 21, 2011, 5:16 PM
Thanks a lot I appreciate it.
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texaswireless

Jan 22, 2011, 5:42 PM
You really need to wait until Verizon says alternate upgrades are allowed on the iPhone. If they are you won't have to do jump through any hoops. Until that time you may be making decisions on incorrect information.
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Azeron

Jan 22, 2011, 5:52 PM
I resent that. Anyway to the original poster. It has worked for me personally AND I have walked customer through the process when I WORKED for Verizon in Technical Support. I have no reason to steer you wrong and cannot imagine why anyone would attempt to talk you out of doing something which is totally legal.
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texaswireless

Jan 22, 2011, 5:57 PM
DUDE!!!!!

No one is telling you the process YOU USE NOW is not a completely valid one. There is actually a flow in EROES so you don't even need to jack with the T&C process, etc. you just put a new contract on this line but put the equipment on this line. It is called an alternate (or buddy) upgrade.

What both epik and I are saying is that it may very well NOT be allowed on the iPhone.

You keep insisting to this guy he can do it yet you know full well the iPhone can and will have different T&C. It happened with AT&T and there is zero reason to think some things won't also be different with VZW.
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Azeron

Jan 22, 2011, 7:17 PM
Sorry. It does not make sense. Any terms and conditions are going to apply whether he purchases the phone full retail, with a two year contract or activates it as a CPE. Why they would lock a device to an MTN on a CDMA device I could not imagine.
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epik

Jan 23, 2011, 4:46 PM
Um, it's two of the most anal companies ever to grace the planet?
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epik

Jan 21, 2011, 5:30 PM
If what I'm seeing is true, that definitely won't work. Every indication I'm seeing has the ESN locked to that specific MTN, but I haven't seen language that says it so plainly. If I read correctly between the lines, Apple is expecting people to order an iPhone on one MTN, and keep it on that MTN. I wish I could link to something, but this is all information I'm hearing through work.
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mellowlen62

Jan 22, 2011, 4:27 PM
Wouldn't this just be pointless though? If someone REALLY wanted the phone badly enough, they would be willing to switch their phone # with another family member, I'm sure. Why it makes a difference who's number is on what line I don't understand as long as you sign on the dotted line for another two years, unless I'm missing something (which is entirely possible).
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epik

Jan 22, 2011, 4:58 PM
I don't know why they care. But the indication I'm getting from higher ups is that if an iPhone is sold to number 555-1212, it stays on 555-1212, regardless of what the customer (or FCC) wishes. Still, I can't get confirmation, and probably won't have a clear answer until the next week or so.
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Menno

Jan 23, 2011, 10:20 AM
It could be something like what some third parties (let's talk, etc) do, where they put a lock on it and say "If this phone is switched to another line within 6 months, you;'ll get charged."

Though I can't see that going very well, because I know a lot of reps use the alternate upgrade to close sales, so how many reps used it over the holidays saying "You can use this NE2 credit to get your son a better phone for free, and then use his if the iphone comes out." (rolling their eyes at the then rumor) This is a PR nightmare waiting to happen, especially since Indirects have recieved no real training for it yet.
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epik

Jan 23, 2011, 4:45 PM
I believe that part of the point of locking down the ESN would be to maintain Apple's beloved appearance of quality and value. Buying an iPhone and selling it would devalue the product, at least in some eyes.

The most logical approach, in my opinion, would be locking it to an account and allowing alternate upgrades from within that account. I'd prefer no restrictions, but when you get two of the most anal companies together on a product you've got to expect something from them.

Incidentally, I'm hearing that employees won't be able to buy the iPhone until next year. Of all the reasons for this, I think the most likely is the fact that many employees buy phones and immediately sell them online.

Employees also won't be able to have...
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Menno

Jan 24, 2011, 10:37 AM
I actually think keeping employees from getting the iphone right away might be a smart move. If you go into any aTT store, most of the reps will leap to sell you an iphone, and little else.

I don't know about you, but I sell a ton of whatever phone I personally own because customers assume that if it's good enough for me, it's good enough for them. For example, since I got an incredible, I've sold more of them in a month than I have over the rest of the year.

Maybe Verizon's holding back on allowing reps to use it on provided line hoping that it will bolster other sales?
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epik

Jan 24, 2011, 10:53 AM
Not sure. You're right, you typically sell more of what you yourself carry (unless it's a bad phone). I remember when most reps were getting the Moto V710. We were shocked to be getting the $300 Bluetooth phone. We thought we'd never sell them, but we did. A lot more than we expected.

Seeding devices among the sales representatives have served many purposes over the years, but the program has changed enough that there's a variety of phones to pick from now (I chose to briefly carry the KIN One last year). For corporate employees, it's hard to say what most reps have any one phone on their company line. Still, the models put into that program are models with higher sales initiatives.

Not allowing employees to buy the phone feels ...
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