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Ten Keys to Being Happy with your Service Provider

gothicseraph

May 18, 2010, 8:48 PM
1. Check your bill EVERY month and make sure you understand every single charge on it, even if it doesn't change month to month.

2. Understand that YOU are responsible for keeping track of your usage (voice, internet, texting, etc). Your provider is not going to hold your hand when it gives you many options to do it yourself.

3. If you have a problem with your phone, do NOT call for support while talking on it! Make sure you have a way to get on a different phone, even a pay phone (calling 1800-xxx-xxxx is free on pay phones).

4. When on the phone with a rep, act professional when they are trying to help you. They are people too. The nicer you are, the more willing they are to help you and the easier it is to help. Do not rant ...
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This_Troper

May 18, 2010, 9:55 PM
But I got so many bills, I can't keep readin' yours! Restore my service!
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cwcanty

May 18, 2010, 11:14 PM
great post man! And very true. They should make this required material before you sign a contract.
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gothicseraph

May 19, 2010, 4:44 PM
thanks! I think so too. I follow all these steps and I'm hapy with verizon and my samsung alias 2!

kinda want the eris though, friends are making me jealous lol
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mellowlen62

May 19, 2010, 9:06 PM
Love my Eris. First phone I've had that I haven't wanted to replace within 2 months of getting it. The 2.1 upgrade is wonderful! Buy it (or the Droid or the Incredible) - you won't be dissapointed.
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KriisCDW

May 19, 2010, 12:04 PM
Very Happy
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nano

May 21, 2010, 4:28 PM
1. Understand that while the rep may act like s/he know what happened, they can't tell you really why you keep getting charged $1.99 per month in MB Charges. In fact, there is no way to truly block charge without blocking legitimate data usage that doesn't cause that charge.

2. Escalate, Escalate, Escalate! No really, Escalate! Supervisors are much more likely to give you what you want. Reps can only give so much, supervisors can give more.

3. Invoke your tenure and average monthly bill. The longer/higher, the better chance you have of getting what you want.

4. There are plenty of ways to get out of ETFs. Dead people don't pay ETFs and death certificates are NOT required. People who move out of the service, like Alaska, aren't requi...
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Menno

May 21, 2010, 5:19 PM
So basically you want people to cheat the system? You mean the same type if cheating that led to mandatory data fees, increased etfs, etc? How about you just tell them to steal from the grocery store. It's about a morally viable as what you are suggesting.

1. Unless it is an html capable browser, blocking Web access/app downloads will stop those charges while allowing picture messaging.

2. This is becoming less of a truth because of how often people are abusing the system. When I was a store manager and I saw people try escalating to me right away, I would increase the prices by $10 for trying to go over my reps heads.


3. See number 2. This means less and less. What is more imporant is how often you complain. The less yo...
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nano

May 21, 2010, 6:02 PM
1. No, only a national access block removes data access and prevents. Anything less and the mobile web taps still count. I can understand your belief though, seeing as you store reps (manager? Sure...) got the sail and kicked their asses out, making sure they have CARE's number readily available.

2. Escalating has always worked, and always will. I'm sure your manager may have shot down customers who escalated, but there is no way he charged more.

3. Nope. Customers who complain get a break. When have you ever given a credit to somebody who didn't asl for it.

4. ETF waiving is nowhere in the ToS, and as such, is not a legal matter. It's Verizon's internal policy. You don't ask for it, they give it to you.

5. Not if done online, w...
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Menno

May 21, 2010, 6:44 PM
1. Don't work for them anymore. But when I did, if I blocked everything BUT national access, it removed the data charge, no problem.

2. I was the manager, and yes I did. In the market I was in, if you stood up to customers, they respected you and would actually come back for repeat business. This isn't industry standard, but escalating in general is becoming a lot harder. Ask ANYONE who's tried to get a NE2 pushed up a couple of months recently.

3. I didn't give credits. but yes, you have to ask for credits, but the more often you complain, the less likely you are to get things going your way.

4. Keep abusing the system and it WILL become a legal matter.

5. They still verify it. and if you're caught cheating the syst...
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nano

May 21, 2010, 10:31 PM
1. Nope. They never had that. You could block Mobile Web, Application Downloads, VCast, Etc. Individual blocks that still allowed data to leak through on any application still on the phone, or accidental access to mobile web.

2. Nope, I can still escalate and get anything that I want that is within reason. Maybe your area is a shining example of shunning any customer that feels that a representative isn't doing all they can for them, but there are call centers all around the country that I can talk to.

3. Not it most situations. Interestingly enough, the more you complain, the more you get. As you complain more, people decide to just not deal with you and hand you what you want. Why does the rep care about that $5 he just credited? It'...
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Menno

May 21, 2010, 10:45 PM
And you still don't get the part where the target of your actions isn't what Justifies the actions you choose.

You cheat the system, they come down harder on all consumers. It's a cycle where no one wins.

And I used the age argument because I assumed that once someone had a basic idea of how things worked, and actually worked for a company, they wouldn't be as petty as you. Thanks for once again proving just how pathetic people can be.


1. Not true. The only phones that require the national access block are smartphones and phones with HTML browsers. You can disable apps they have on the phone quite easily by deleting them.

2. Ask your next care rep on changing policies for CLNR and warranty claim issues. Stuff is getting ...
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Fantomas

May 25, 2010, 8:21 AM
Menno, I can't agree with you more about the cheating. That's why, after several discussions with VZW reps about my data usage fees ( I had Samsung Renown and never, at least willingly, used data) I switched to ATT. I don't like them much, but my bills look all right now. Of course $1.99 fee almost every other month don't change your life style, but the good or bad feelings do the difference. And I bet those reps still keep getting their paychecks.

P.S. I'm a big fan of all your posters.
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Cellenator

May 21, 2010, 6:24 PM
That's shady BS right there. I don't believe in doing anything like that, karma always has a way of finding you.

Anyways Menno I work for myself from home, so I don't qualify for any type of discounts that I'm aware of. Does verizon give discounts for AAA members, or credit unions or something like that where I might qualify?
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Menno

May 21, 2010, 6:52 PM
The best way to figure this out is to check with your credit union or AAA. They need to have 5 or more lines in their Company name (linked to ID) for their employees to qualify. I think they need more than that to get any other special qualifications.

getting a discount if you're a 1099 is tough though.
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Cellenator

May 21, 2010, 7:07 PM
Ah okay thanks for the reply Wink At the very least all call around never know might find a little discount somewhere.
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nano

May 21, 2010, 10:33 PM
Well for you Karma Nazi's, I would look at my example as supporting evidence. Verizon tries to screw me, now they're the ones bending over!
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Cellenator

May 21, 2010, 11:31 PM
Well nano considering you just create your account today your certainly off to a really crappy start. If you have a legit beef with verizon why not state it?
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justmarried

May 21, 2010, 9:35 PM
1. Incorrect, it can be blocked. They can block data on any account.
2. Escalations get you no where. You will not get what you want anymore. If you do get anything, the most you may receive in credits is up to 50% of any overage. Just because you ask for a supervisor doesn't mean you will get one either, and there is no way to verify you get one either. I have played supervisor many times...
3. Tenure and your monthly bill really means nothing. It does not carry the weight it did a couple of years ago. That line is used so much that it is old and no one falls for it.
4. ETF's, sorry to inform you but they will not credit you for not having service in your area anymore.
5. Employee discounts, you do need proof. Even if you have a email a...
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Really1988

May 24, 2010, 12:18 AM
Very Happy I agree with these TEN REASON'S 100%, consumers really need to take responsibility for there own actions, not only with wireless companies but any major company. just because you are a long time so called loyal customer there is not reason to expect anything more than letting the the company they are working with set a payment arrangement. The people that start contacts are 18 or older which are considered legal adults in the US, no one in life will hold your hand an watch your every move so if you go over or your child causes an overage, that is part of being an adult taking responsibility for you own actions and paying the bill that you know could happen if you did not monitor your own account. GREAT POST!!!! I AM glad not everyone fee...
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