Ten Keys to Being Happy with your Service Provider
2. Understand that YOU are responsible for keeping track of your usage (voice, internet, texting, etc). Your provider is not going to hold your hand when it gives you many options to do it yourself.
3. If you have a problem with your phone, do NOT call for support while talking on it! Make sure you have a way to get on a different phone, even a pay phone (calling 1800-xxx-xxxx is free on pay phones).
4. When on the phone with a rep, act professional when they are trying to help you. They are people too. The nicer you are, the more willing they are to help you and the easier it is to help. Do not rant ...
kinda want the eris though, friends are making me jealous lol
2. Escalate, Escalate, Escalate! No really, Escalate! Supervisors are much more likely to give you what you want. Reps can only give so much, supervisors can give more.
3. Invoke your tenure and average monthly bill. The longer/higher, the better chance you have of getting what you want.
4. There are plenty of ways to get out of ETFs. Dead people don't pay ETFs and death certificates are NOT required. People who move out of the service, like Alaska, aren't requi...
1. Unless it is an html capable browser, blocking Web access/app downloads will stop those charges while allowing picture messaging.
2. This is becoming less of a truth because of how often people are abusing the system. When I was a store manager and I saw people try escalating to me right away, I would increase the prices by $10 for trying to go over my reps heads.
3. See number 2. This means less and less. What is more imporant is how often you complain. The less yo...
2. Escalating has always worked, and always will. I'm sure your manager may have shot down customers who escalated, but there is no way he charged more.
3. Nope. Customers who complain get a break. When have you ever given a credit to somebody who didn't asl for it.
4. ETF waiving is nowhere in the ToS, and as such, is not a legal matter. It's Verizon's internal policy. You don't ask for it, they give it to you.
5. Not if done online, w...
2. I was the manager, and yes I did. In the market I was in, if you stood up to customers, they respected you and would actually come back for repeat business. This isn't industry standard, but escalating in general is becoming a lot harder. Ask ANYONE who's tried to get a NE2 pushed up a couple of months recently.
3. I didn't give credits. but yes, you have to ask for credits, but the more often you complain, the less likely you are to get things going your way.
4. Keep abusing the system and it WILL become a legal matter.
5. They still verify it. and if you're caught cheating the syst...
2. Nope, I can still escalate and get anything that I want that is within reason. Maybe your area is a shining example of shunning any customer that feels that a representative isn't doing all they can for them, but there are call centers all around the country that I can talk to.
3. Not it most situations. Interestingly enough, the more you complain, the more you get. As you complain more, people decide to just not deal with you and hand you what you want. Why does the rep care about that $5 he just credited? It'...
You cheat the system, they come down harder on all consumers. It's a cycle where no one wins.
And I used the age argument because I assumed that once someone had a basic idea of how things worked, and actually worked for a company, they wouldn't be as petty as you. Thanks for once again proving just how pathetic people can be.
1. Not true. The only phones that require the national access block are smartphones and phones with HTML browsers. You can disable apps they have on the phone quite easily by deleting them.
2. Ask your next care rep on changing policies for CLNR and warranty claim issues. Stuff is getting ...
P.S. I'm a big fan of all your posters.
Anyways Menno I work for myself from home, so I don't qualify for any type of discounts that I'm aware of. Does verizon give discounts for AAA members, or credit unions or something like that where I might qualify?
getting a discount if you're a 1099 is tough though.
2. Escalations get you no where. You will not get what you want anymore. If you do get anything, the most you may receive in credits is up to 50% of any overage. Just because you ask for a supervisor doesn't mean you will get one either, and there is no way to verify you get one either. I have played supervisor many times...
3. Tenure and your monthly bill really means nothing. It does not carry the weight it did a couple of years ago. That line is used so much that it is old and no one falls for it.
4. ETF's, sorry to inform you but they will not credit you for not having service in your area anymore.
5. Employee discounts, you do need proof. Even if you have a email a...