CLNR only option given late return?
I like verizon, spend several thousand a year via one-bill, recently did new 2 and feel now like I'm getting boxed in, might be all my fault, if so tell me. Thanks.
Device (S2) has issues, two calls to tech support and two store visits (bought in store), most of these during 30 day trial. During 30 day, rep suggested I try Droids, but I said wanted to stick with BB and hoped issues would work out (like magic I guess, duh, but was hoping a planned maintenance software upgrade in Feb would help)). Issues got progressively worse and I blew throw the 30 days (family crisis, air travel) and just got back, sitting at about 5 weeks since bought. Went to store, I said can't rely on phone, store says never had any problems with other customers on ...
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Device (S2) has issues, two calls to tech support and two store visits (bought in store), most of these during 30 day trial. During 30 day, rep suggested I try Droids, but I said wanted to stick with BB and hoped issues would work out (like magic I guess, duh, but was hoping a planned maintenance software upgrade in Feb would help)). Issues got progressively worse and I blew throw the 30 days (family crisis, air travel) and just got back, sitting at about 5 weeks since bought. Went to store, I said can't rely on phone, store says never had any problems with other customers on ...
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"Store's other option is try another brand/model but that would be subject to restock fee since past 30."
THAT in itself is a Manager's Exception i.e. something that is outside of policy. Basically there is nothing that states he should be doing this so if he is going to do it you are going to pay something for his trouble and having to explain why he made an exception when he is called up on this return outside of 30 days. (He WILL be. Store managers run their stores like fiefs but there is always a Duke or Viscount up the chain.
As far as the CLNR. The only one's that are guaranteed to be new are the ones which they receive before the phone is released. If it were me I would JUMP on the Manager's Exception for a new handset of a...
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THAT in itself is a Manager's Exception i.e. something that is outside of policy. Basically there is nothing that states he should be doing this so if he is going to do it you are going to pay something for his trouble and having to explain why he made an exception when he is called up on this return outside of 30 days. (He WILL be. Store managers run their stores like fiefs but there is always a Duke or Viscount up the chain.
As far as the CLNR. The only one's that are guaranteed to be new are the ones which they receive before the phone is released. If it were me I would JUMP on the Manager's Exception for a new handset of a...
(continues)
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