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Potential Backlash!

60dollarcarcharger

Jan 15, 2010, 4:39 PM
I'm wondering how long these changes are going to last. I can ultimatly see many consumer advocacy groups getting involved with this change and forcing Verizon's hand... I'd be very suprised to see an immediate response from any of the major carriers. If anything I expect At&t and others to create HUGE slam campaigns of these changes....

I just can't see how these changes are going to stick around....

there almost HAS to be something else coming down the pipeline, it just doesn't make sense
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Azeron

Jan 15, 2010, 4:41 PM
I am glad that my 8300 and 8100 don't require data plans.
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allstrcf12

Jan 15, 2010, 6:03 PM
hey are you talking about the blackberry 8300 and 8100 on verizon? you dont have to have a data plan? can i buy a unlocked version and get this to work?
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Azeron

Jan 15, 2010, 6:34 PM
Um no...sorry. Blackberries have always required data plans on Verizon. Those are LG phones that I have laying around here. I hate to give up my Berry, but these prices are killing me.
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tuxedosun

Jan 16, 2010, 8:35 PM
Im sorry but Sprint's pricing is still cheaper and they are not as bad as everyone says they are!
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Menno

Jan 16, 2010, 10:04 PM
and AGAIN. Att and Verizon won't care about matching sprint and Tmobile until they start adding high value (data) customers hand over fist.
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Jayshmay

Jan 16, 2010, 10:11 PM
Generally speaking I don't think consumers are very smart people. I don't think people shop aroumd all that much and compare.
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WernerCD

Jan 15, 2010, 5:14 PM
As a salesman, I'm waiting for the details... everything is in the details.

IF they make it so that New Plan + Data = Old Plan...

then things won't be so bad. Then, consumers are paying the same price, yet get enough data to cover the basics.

The press release, and associated info, all deals with unlimited minutes and unl min + text... it doesn't give details about the lower options. And it doesn't take a genius to know that if they decrease the high end options, they'll probably decrease the low end options.

And besides... they have to do something to counter Sprints 69.99 unlimited cell-to-cell and T-Mobiles unlimited plans...

Biggest & Most Reliable Network won't keep customers when we are at a sustained 10% unemployment ...
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C DM

Jan 15, 2010, 8:07 PM
The lower plans are staying the same it seems. The information is basically out there at places like http://www.boygeniusreport.com/2010/01/14/ver izon-wireless-to-overhaul-its-phone-and-data- pricing-plans/. So, with the Connect and Premium plans going away, basically those who want unlimited data on feature phones would have to pay more with the new plans then for the same plans currently.

Overall, while the changes are good for unlimited options, they are not good for data options (and requirements) in relation to feature phones.
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mike1650

Jan 15, 2010, 5:25 PM
Data is no different
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Menno

Jan 15, 2010, 5:33 PM
only lowered unlimited data. they are playing lockstep with verizon for the moment.
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60dollarcarcharger

Jan 15, 2010, 5:35 PM
... but do they require data?
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Menno

Jan 15, 2010, 5:37 PM
Not yet
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WernerCD

Jan 16, 2010, 8:43 AM
This is the killer part.

Verizon *REQUIRES* Data on their most popular phones. AT&T... doesn't.

That now makes Verizon more expensive when you compare the face that minute for minute, and feature for feature both companies charge almost the exact same.

As someone who sells VZ, AT&T and Sprint... this is gonna make it alot easier to sell Sprint and AT&T.

Unless Verizon change things, this will NOT be good for them as it stands.

Kriis
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howardk111

Jan 16, 2010, 8:59 AM
As a long time customer of Verizon who has never used data, I concur completely. Unless the other carriers follow Verizon into this abyss, I don't see how Verizon can sustain requiring data on their most popular phones. If Verizon doesn't back off this, it will lose many customers. In many ways, Verizon has been the leader in its field. It's hard to believe that it won't reconsider this wrong-headed move.
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Menno

Jan 16, 2010, 10:24 AM
ATT doesn't YET. IF verizon finds some way to make it work, you can bet ATT will jump on the bandwagon. Remember when verizon started requiring data on all smartphones? people went "oh! this is why ATT is better, because it is optional on most of them!" and when Verizon's smartphone sales didn't drop (in most cases they increased) guess what? Suddenly ATT was making the change too.

I don't agree with this data change, especially the move to 29.99 unlimited for dumbphones, but if it doesn't totally backfire, expect ATT to move in that direction.

And this doesn't make it easier to sell sprint. Sprint's always been cheaper. I doubt you'll get many more people for an extra 10 a month. (the real world increase on top of the already pr...
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alee

Jan 16, 2010, 12:49 PM
This is just alot of speculation. Verizon has had the 9.99 25mb plan for a few months now and ATT has not followed suit, but they did talk about it and scraped the idea when they got a backlash. They still have it at unlimited for 10 dollars. The carriers started requiring data on smart phones because that just makes sense. They have to employ many customer service reps just to handle people that would buy a blackberry and not get data and swear that they wouldnt use it but would anyways. Then they would call in and try to dispute those charges. Thats just good business to require data on smartphones. I mean, smartphones are designed with data in mine. However, to charge 29.99 a month for data on dumbphones is idiotic and will probably backf...
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Azeron

Jan 16, 2010, 2:34 PM
Yeah, I don't envy them at all.
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ALL2020

Jan 16, 2010, 3:12 PM
As long as I get my paycheck Friday...I don't care.
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Menno

Jan 16, 2010, 4:12 PM
1) Yes, smartphone data does make a lot of sense, Now. But when verizon did it, there was a huge backlash because verizon was "forcing data on people." While they didn't do a huge add campaign about it, reps made a pretty big deal about how you could activate a blackberry on their network without data in an effort to draw customers. Then guess what? Verizon didn't get a huge backlash for it

2) I don't doubt that carriers won't copy the 29.9 price point.. however, requiring data, or at least messaging? That is still a possibility.


About the 9.99 data.. Verizon wasn't the first one to require data on select dumbphones. (that's why they created the 9.99 plan)

I haven't met a rep yet who thinks they'll sell a 29.99 plan, and ...
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Jayshmay

Jan 16, 2010, 10:18 PM
Isn't 1 difference is ATT doesn't have that stupid $10/mo measly 25mb -repuired- plan on regular phones?
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Azeron

Jan 16, 2010, 11:44 PM
That's a huge difference in my opinion. There is no guarantee that they won't jump on the forced data bandwagon if Verizon gets away with it though.
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Jayshmay

Jan 17, 2010, 2:58 AM
Yep, that's what Menno's been saying, that if Verizon can get away with it ATT will follow suit.
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Menno

Jan 17, 2010, 5:47 PM
apparently they are making messaging on smartphones a requirement now.. and there was a rumor on HoFo that they were considering making data mandatory on new devices... we'll see
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alee

Jan 18, 2010, 12:40 PM
No messaging is NOT required with smart phones with ATT.
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Azeron

Jan 18, 2010, 1:44 PM
"AT&T's feature phone customers can choose unlimited talk plans for $70 (individuals) and $120 (Family Talk - two lines). Unlimited texting still costs $20 additional for individuals and $30 more for families. AT&T's messaging phones (those with QWERTY keyboards) can purchase unlimited talk for $90 (individual) and $150 (Family Talk - two lines). These plans include the $20/$30 texting fees."

Basically if one has a messaging phone they are forcing you to have a messaging plan with it. Like Menno said, it is still not as bad as VZW forcing a data plan on a VX8360 but still eliminates customer choice.
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Menno

Jan 18, 2010, 1:53 PM
I'm not talking about smart phones.. I'm talking about qwerty phones... sorry for the confusion
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alee

Jan 18, 2010, 12:39 PM
Reps are going to have to sell the 29.99 plan to some customers, especially teens. With things like Myspace, Facebook, and myxer to name a few, it is not uncommon at all to see more than 25 mb of data usage on a bill.
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Menno

Jan 18, 2010, 2:05 PM
besides that if they're going to go with unlimited data it DOESN'T MAKE SENSE to put them on a feature phone. Heck, the Ozone is sub100 and get's good reviews for being WINMO.. why not just put them on that? Since you're paying the data anway, why not give them usable data?

also, with the per use overage, 75mb of data works out to be 19.99
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epik

Jan 21, 2010, 1:37 PM
I spent a long time with a customer last night who was trying to access a proprietary work website, supposedly coded for mobile browsers, and designed for low MG transfer. They were looking at two phones, knew about the $9.99 for 25MB (vs. $30 for unlimited), and wanted to keep usage within 25MB. They had been in a few times, but left before anyone could help them.

So I stopped to see if I could help them. They explained the situation. We picked up the Env Touch, typed in the address, and got NOTHING. Picked up the Rogue... nothing. Picked up a couple more, nothing, too. Site doesn't work. I'm thinking the site's down, so I try it on my Droid, and it not only works, but works well (as it should). I try the Chocolate Touch, and it...
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yeahright

Jan 16, 2010, 4:33 PM
backlash for what? you don't want data but you text... get a samsung intensity.. Don't text then get a lg5500 or one of the other phones that don't fall under the data requirements.

All the other changes are 100% positive
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Menno

Jan 16, 2010, 4:39 PM
29.99 for unlimited data isn't positive.. it's a plan that I honestly expect Verizon never to sell, unless they get a customer using a dumb phone over 76+mb a month.

Why in the world would you get a dumbphone with that data plan when you you can get a smartphone for the same price?
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yeahright

Jan 17, 2010, 9:51 AM
if you are planning on using that much data why would you not get a BB or android? That is why I don't see it as negative....get 0 mb with cheap phon, get 25mb with multi media phone, or go full smartphone...That is how i see it
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Menno

Jan 17, 2010, 5:46 PM
because why offer the plan if it makes no sense to get it.. it's like "we have this cardboard for 100, or for the same 100 we have steak"

And say that someone gets the 9.99 plan but find that they actually LIKE using data and want to use more of it. before now, they could get unlimited data for 10 (select plan) and before that ala carte for 15 (Vcast Vpak). now, with more capable devices, they have to pony up the email and web for 29.99, or pay overages until they can get a real smartphone (still 29.99 but much easier to justify)
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60dollarcarcharger

Jan 16, 2010, 6:08 PM
Feel free to use your brain....

I get what you're saying and I totally agree that they have options that WON'T require data...

that said, People are going to see the Choc Touch, the EnV3, etc, etc on TV and want those phones. When they find out they have to have to pay for data (that they think they won't use, whether or not they do is irrelevent) they are going to throw a fit. Multiple fits and issues awakes consumer advocacy groups and congress(positive press if they fix it).

People want what they want... not what someone tells them to get... it makes them mad

This is aside from the point that isn't a customer that pays per MB more profitable?
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yeahright

Jan 17, 2010, 9:53 AM
well the same could be said when the smartphones and BBs all required data as well as the iphone. People have become use to that and I think they will accept this in the long run. There will be an intial push back but I see it becoming the norm down the road and it will be accepted. Plus there will always be some phones that don't require this so the consumer has options
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alee

Jan 18, 2010, 12:58 PM
I agree, customers already think they get hosed by the carriers and if anything, consumers are probably going to see what other options they have with other carriers and you better believe that I am going to capatalize on this as will other att reps. And again, I sell att but carry a storm through verizon. I really didnt have an opinion as to who the better carrier was until now.
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C DM

Jan 17, 2010, 3:46 AM
Absolutes are just wrong most of the time...100%...that's just silly. So, let's see, if you need or even just want a QWERTY phone that opens up sideways, rather than a slider one (like the Intensity) what's your choice when it comes to the 1X-only phones? That's right, you don't have one. What about if you want a phone with a decent or even a good camera? Again, not really much of a choice with 1X-only phones. So, suddenly simply because of form factor or other unrelated features like camera you might need or really want to go with a 3G phone (since no 1X-only phone would fit) and you would be penalized by having to pay at least $10/month for data that you might very well not care about and never use. So, makes sense? No, not at all.
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yeahright

Jan 17, 2010, 9:56 AM
now lets see.... I want a phone with an awesome calender...oh there is none I have to get a smartphone.

That kinda of crap is always going to happen... People just need to decide if they want just a "Phone," or they have to have the awesome camera and all the other features.... are they worth $10 dollars to them. If they are they will pay it...and if not they will be content with a slider qwerty.
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yeahright

Jan 17, 2010, 10:00 AM
plus if you read my post I said everything besides the new data requirements where a positive and you just wrote two paragraphs about The data packages being bad.....who's being silly.

Besides the data (plus there are options for those who really don't use or want it) ALL OTHER changes are 100% positive.

I am not a fan of the data changes...but I really don't think it is that big of a deal and that Verizon is going to loose more then they gain
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C DM

Jan 18, 2010, 3:03 AM
The Connect and Premium plans going away don't specifically have much to do with data requirements, and yet the same features that those plans offered would now cost more without them (and you don't get anything more for that extra cost). So, that's "beside the new data requirements" and certainly still not positive.

So, if you exclude all that, then you are really only talking about the unlimited plans going down in price and perhaps the new pre-paid plans being positive. It would be more accurate to say that those specific couple of things are positive while the rest of the changes aren't, then to say everything is positive or everything aside from data requirements is positive, when really only a 1 or 2 things are positive, while the ...
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