I NEED A STRAIGHT ANSWER!
I upgraded to the Voyager in Feb09. I had to switch from the America's Choice calling plan to the Nationwide plan b/c of the data type phone. I only got this phone b/c I liked the option of touch screen and an actual keyboard & the VZW rep praised it. Got the basic plan b/c I dont need all that internet stuff. I AM SOOOOO TIRED of every month, VZW is hitting me up w/ a $2 megabyte usage charge. I have called there several times asking what am I hitting so I can STOP getting these charges. NO one at VZW can tell me. I was told if you hit your media center icon off main menu, it automatically starts charging. Then another agent said that's not true..you have to go to a download to be charged. I DONT DOWNLOAD! then one agent said its b/c i hav...
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Why don't you just block internet on your plan if your not gonna be using it anyway?
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You can add a web access block to prevent MB charges due to the mobile web on your phone. You can also add an application block so that you won't be able to browse the Media Center which will also prevent MB charges. You STILL will be able to send/receive mms (pix/video) because you don't have a national access block (data). These blocks are free and this is your answer...free of charge as well 😁
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If the custy goes onto the web browser to some other website besides the Media Center...won't charges still incur?
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He'll still be charged UNLESS he subscribes to the Vcast pak or if he has the web access block active. With these blocks in place, he can still go to media center to view his pix/videos (no MB charges) because its not pulling data. The application block prevents him from browsing applications (which would charge MBs). You with me on this one?
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but apparently the OP didn't want ANY MB charges...While you idea would prevent some, the other way would prevent all.
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There's no perfect fix for ALL MB charges. You can block Web and Application downloads, but you could still get charges if you're running a net-centric game or check for updates on VZ Navigator, Mobile IM, etc.
You might be able to use "Block National Access" to block everything, but that will kill pictures and could kill text/voicemail indication if you're in extended network.
Also, I've seen cases where people HAD something at one time (like VZ Nav), deleted it without unsubscribing, and still get data charges. DTS would have to go into the Get It Now system to clear out any phantom or orphaned programs caused by incorrectly deleting apps on the phone.
You might be able to use "Block National Access" to block everything, but that will kill pictures and could kill text/voicemail indication if you're in extended network.
Also, I've seen cases where people HAD something at one time (like VZ Nav), deleted it without unsubscribing, and still get data charges. DTS would have to go into the Get It Now system to clear out any phantom or orphaned programs caused by incorrectly deleting apps on the phone.
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You can not add the web block to the Voyager... You can only add the Nat'l Access block that will block the ability to send/rcv pick.
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I don't think that is true. Granted I do not work for VZW; however, my wife has the voyager and does not have an Internet package. We were getting the same thing the OP was and when I called CS and explained to them all they had to do was put the general blocks on (ie: web block) and it fixed the issue without interruption to the mms.
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It is actually "Premium SMS" that is being blocked on my wifes Voyager. I don't know how but it seems to have stopped the mystery MB charges we were getting and she is still able to utilize VZNav if needed and hasn't incurred data charges.
Like I said I do not work for or am affiliated with VZW but rather just stating my experience.
Like I said I do not work for or am affiliated with VZW but rather just stating my experience.
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Premium SMS block has nothing to do with MB charges. The only thing it does is prevents you from sending messages to 5 digit short codes. In fact, If you enroll in a premium service that bills monthly you will still be billed after the block is added until you unsubscribe to the service. It only prevents new and does not stop/cancel current subscriptions.
As I stated in my earlier response, the only way to block 100% of data on the Voyager is the National Access block. If you add this block, you will lose you MMS capabilities..
I am a Coord II tech rep at VZW and see this a lot.. Mom gets bill and sees MB charges, calls in asks for credit and asks for the block to be added. Kid finds they cannot send pics, mom calls back mad t...
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As I stated in my earlier response, the only way to block 100% of data on the Voyager is the National Access block. If you add this block, you will lose you MMS capabilities..
I am a Coord II tech rep at VZW and see this a lot.. Mom gets bill and sees MB charges, calls in asks for credit and asks for the block to be added. Kid finds they cannot send pics, mom calls back mad t...
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There are so many of them. I remember when I tried to block SMS, and the activation system didnt allow it, and after a call to your department, found out that there was a special block code to block SMS on Select share lines.
Rami Rustom
http://www.wirelessexpressonline.com/ »
Rami Rustom
http://www.wirelessexpressonline.com/ »
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I would back everything up, master reset your phone, then restore everything and place the blocks on your acct. Its sometimes (obviously)difficult to tell whats causing the MB charges. Master reset would clear anything that could be causing this. So after you do it, then redownload backup assistant, if the blocks are then put on, you know that there wouldn't be anything on the phone that could cause MB charges.
Good Luck!
Good Luck!
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No, it's not. The reason he is likely getting a MB charge is from browsing ringtones and/or games in Media Center. Application downloads can indeed be blocked but merely surfing ringtones and games is accessing the network and thus using kilobytes.
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Unfortunately, the Voyager is one of 2 phones, the other being the Glyde, that does not have the ability to block Mobile Web. You can block Applications (media center downloads (includes Backup Assistant)) but that won't solve the problem. You can block National Access as recommended, but that will block all picture message abilities too. You are not charged megabytes for viewing your pictures that are on the phones or for ringback tones that you get online. If your phone connects to the data network...you can be charged for data. The options are Connect Plan, Premium Plan or the VCast Feature. Hope that makes sense.
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it's your backup assist thats doing it, if you have scheduled times for it to back up or have gone in to back it up you will use data.
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I think this might be the case as well. Make sure to register your number at verizonwireless.com/myverizon (easiest way to pull up detailed billing). If you are registered for My Verizon, backup assistant is free.
Without My Verizon, it is a 1.99 charge per month
Without My Verizon, it is a 1.99 charge per month
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Even if you have myVerizon, backup assistant might be free, but the DATA it uses will still incur charges. Get Vcast or Connect plan and enjoy what the phone can actually do. Or stop complaining about it.
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Backup Manager will pull MB usage every night when it updates. My only option was to get the Vcast Vpack and get unlimited MB usage.
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I work as a Tech Support coordinator for VZW and the only way to surely stop any and all Mb chrgs is to add the national access block but as written by other people it does also block the ability to send and receive MMS. On the voyager due to the HTML browser that is on the phone the mobile web block isnt enough. This is directly from our Tech support website. The mobile web block only works on phones that dont have the full browser like the Env2 or the chocolate III.
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Glad to get all these suggestions. I already had VZW to block a lot of features but some they did not block b/c as some have said, it will prevent me from sending/recv txt or pix txts. Some type of block will cutoff my ringback tones which they did not block that. And someone said I am getting charged b/c I was searching for ringback tones. NOT. I do that on the website b/c I know there's a charge for browsing thru tones on the handset. But I think I may have found my answer...I do have backup assist setup to do an auto update. I'm going to turn that off and see what happens. Thanks for that JB4056.
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my pleasure. thats why i come here, to get help, and sometimes help others 😁 .
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your another stupid customer that verizon hates to see walk in the door, you get a phone based on how it looks, but your too cheap to pay for the capabilities on it. just add the data plan and quit your complaining.
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Whats wrong with basing some of your judgment on how it looks.... and the OP said he likes the "TOUCHSCREEN" and the "KEYBOARD" so i guess you don't read...
So let me ask you this do you not buy a car based off of looks at all???? No that would be stupid huh.....
So let me ask you this do you not buy a car based off of looks at all???? No that would be stupid huh.....
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wow..i have been away from phonescoop too long. i see this mess from nwilson about me...you're just another sad person who talks smack to someone you can't see. i did my research on the phone; i was told my VZW rep this would be a good phone for me. i am not cheap...i just don;t need internet access or all the other fancy options. i'm sure VZW offered this phone w/ different options because they know people have different needs who may want to enjoy the use of this phone. in case you're in a separate world from the rest of us, touchscreen is in and some like to enjoy that w/out all the other stuff. i think i am allowed to voice my opinion on this site like you. however, the name calling is not necessary.
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How did stopping backup assistant work for you (you need to unsubscribe)
Or alternatively, you can register at myverizon and have the fee waived. If you are just using the phone as you said, this should stop the problem.
Or alternatively, you can register at myverizon and have the fee waived. If you are just using the phone as you said, this should stop the problem.
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actually it was not backup assist that was causing the megabyte usage. i talked to another VZW rep who said backup assist will not cause the usage. she noticed i received a lot of texts, including pix texts. she stated depending on the network its coming from, some of the pix texts that i receive will come in as data and this will go against data usage. i forgot the exact terminology she used but i noticed this past month, i only recvd pix txts from other VZW customers instead of other carriers...i got no megabyte usage which means no charge. for some reason, i think someone mentioned that.
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Their answer makes little sense. It's not like you're connected to any other network. What does Verizon care where the picture originated from when it still takes the Verizon to Your Phone connection to deliver it to you. In all the years I've been with the the company I've never heard this one.
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I know they use to Block Picture and Video messages when in Extended Network.
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Nationwide was supposed to fix all that. I could have assumed we'd charge MB for that kind of transfer if you were roaming/extended network, but Nationwide was supposed to treat extended network data, when available, as it does on home network.
This whole thread has been frustrating.
This whole thread has been frustrating.
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i'm frustrated with the whole thing also but so far, i show no data useage. but still havent recvd any pix text from other carriers. i didnt realize the Nationwide plan was suppose to fix that. interesting.
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I guess "fix" was the wrong term.
Before Nationwide, most features weren't widely available while roaming on a network with an agreement, which we call extended network. For instance, in some parts of the country you might get text, but not pix. Or you might get voicemail, but no text. Extended was spotty depending on the other carrier. When Nationwide rolled out, Verizon changed to the newer MB data charge, as well as expanding data capabilities to extended network. With the new stuff, you could be roaming on someone else's network and still get your text, pix, voicemail, etc. This also finally put Verizon on par with other carriers and how they charged for data usage, but also standardized things so the charges would be the same r...
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Before Nationwide, most features weren't widely available while roaming on a network with an agreement, which we call extended network. For instance, in some parts of the country you might get text, but not pix. Or you might get voicemail, but no text. Extended was spotty depending on the other carrier. When Nationwide rolled out, Verizon changed to the newer MB data charge, as well as expanding data capabilities to extended network. With the new stuff, you could be roaming on someone else's network and still get your text, pix, voicemail, etc. This also finally put Verizon on par with other carriers and how they charged for data usage, but also standardized things so the charges would be the same r...
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