I agree. I consider myself loyal to Verizon, but they are starting to pi$$ me off with their crap. Maybe Sprint WILL pull itself out of the toilet and maybe Big Red will sink. Greed has brought down every civilization and it somehow never fails....

You should be happy that you get a credit at all. No other carriers give you an EXTRA credit on top of your upgrade price. They also usually charge you an upgrade activation fee that Verizon doesn't charge on NE2 lines. Really nothing to complain about.

No it's something to complain about because it was one huge incentive to sign a new 2 year, and it set verzion apart from its competition. By putting an end to a huge incentive it tells customers that we are big and bad and you take what we give you.. while ATT has just lowered their data rates shows a lot about how they're thinking.

i'm pretty sure the will come up with something else and if you are nice to the rep he or she can always talk to her/his sup and try and get you a little bit more credit. yes it's not as sweet as before but it'll work. what would you rather lose a bit of a discount which in a long run if you bitch and moan and get verizon to credit you for late fees some misc fees etc you will get it back or have verizon lay off bunch of their reps have cs quality go down the drain and wait on hold 30 mins or more to speak to a rep. i personally value my time and hate to sit on hold a wait for rep more than min or so and verizon has been good about it (back in the day when i was with att/voice stream(tmobile)/sprint waits were upwards of 45 mins. from ta...
(continues)

I actually like Verizons way of doing business because we're not going to lay off people, and instead we're going to cut costs in programs that may benefit the customer but are hurting our business too much to keep. Verizon is not a non profit organization, and they are here ot make money.

The New Every 2 is great, but in this day in age people still complain when you give them $100 off. I receive customers every day that get the credit, and still complain because th ephone is not free. I really like the fact that they are taking it away, and maybe people would be more appreciative. Although Verizon Wireless may have made a profit by sales, and new customers you have to think that behind the scenes there is more to it from a business ...
(continues)

"Keep in mind, that existing customers prior to 2/15 will continue with the NEw Every 2 discount that they signed up for. Only new customers from that point on will have the NEW New Every 2 which won't actually take effect for another 2 years."
********************************************* **************************************
The way I understand it is that existing customers get ONE more new every two after this goes into effect, but beyond that they are also having their discount reduced. I've been with Verizon for about 8 years now and the new every two is like Christmas for me! In addition to excellent service I get to look forward to a new $100.00 discounted phone every 2 years. I know some people don't see it as a big deal but i...
(continues)

yup and if anyone bothered to read other threads they would see this has NOTHING to do with verizon remaining a float and saving jobs 🙄 Verizon just keep screwing their customers further and further and reducing any incentive to stay with them. att, tmoible, sprint all offer way better incentives to be with them, everyone in here for the most part is just a brainwashed employee defending their all mighty employer. Makes me sick! saving jobs 🙄 You are not alone thousands of threads of pissed off customers

but I hope their business model provides for them to be around in 5 years.

Nothing turns around over night...but they are heading the right direction. Its just my opinion but I doubt they are going anywhere. There will always be people who aren't happy with at$t or verizon, no matter what the commercials say. And even verizon fanboys should hope Sprint stays around, imagine what verizon would charge if there weren't any competition.

If sprint didnt exist there would still be:

Prepaid (for minimal use customers)
ATT
Tmobil
US Cellular
Immix (and dozens of local carriers that are dirt cheap but offer poor national coverage)
Skype/VOIP phones that will become more popular as wifi hotspots increase.

Most verizon stores I've come in contact with don't even consider sprint competition (unless you are talking nextel business) Former sprint customers are some of the easiest sells I've done (besides local carriers like Immix) the only thing that will ruin the sale is a high deposit.

I wouldn't say "No other carriers give you an EXTRA credit on top of your upgrade price" because it's not true. 🙂

Little US Cellular gives the upgrade discount price after only 18 months, gives an EXTRA $20 off most phones if you are a renewing customer (Loyalty Program), and NEVER charges a renewal fee or an esn change fee for any reason for that matter.

I was shocked two months ago when I took my mother into a Verizon agent, and they charged her $17 to transfer her contacts from her old phone to her new one when she renewed. USCC does that for free.

Sgt_Joker said:
Verizon has record profits and was also able to acquire altell, not signs of a hurting company.

Verizon kicks off a week of earnings calls by missing Wall Street's revenue projection:
-Digital Business Live

The carrier added 1.4 million customers in the fourth quarter. That's down sequentially from 2.1 million net total additions in the third quarter of 2008 and down from 2 million in the fourth quarter of 2007.
-Fierce Wireless

I could go on...

And -

It's because of the economy that VZW bought Alltel. They were grossly undervalued.

gee i wish verizon worked where i live. seriously. i must be in the minority but sprint and att get full coverage here, and i (the loyal verizon customer for 8 years) get nothing*.

*and yes, i have tried *228 option 2.

You can count it if you get on an email&web plan. Since it is not a default plan, you most likely wont get it when you sign up. You can get it though, and then it is part of the plan.