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Almost bought Storm

azulgrasso

Nov 21, 2008, 7:21 PM
Was in line to get it, until I was told that no retails sales were taking place??? What? Yes only new lines of service, additional lines or those who qualify for upgrade.

Verizon didn't want my $499, which after I got home and read the reviews is not a bad thing.

Such is life...
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GoNe2heLL

Nov 21, 2008, 9:14 PM
walk in open a new line of service, disco it after couple days pay etf and still save some money...
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The New ATnT Wireless

Nov 21, 2008, 10:00 PM
GoNe2heLL said:
walk in open a new line of service, disco it after couple days pay etf and still save some money...


He'd have to wait until after the 30 days, otherwise he'd have to return the phone.
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GoNe2heLL

Nov 22, 2008, 1:32 PM
as far as i know u don't have to return the phone that's why u r paying 175 for not returning your equpment w/in 30 days to get refund for etf and equpiment back....
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Verizon Wireless 2009

Nov 22, 2008, 1:35 PM
GoNe2heLL said:
as far as i know u don't have to return the phone that's why u r paying 175 for not returning your equpment w/in 30 days to get refund for etf and equpiment back....


The 30 day trial period is what ATT is talking about. Verizon allows you to test drive our network for 30 days. If you cancel within the 30 days you must return your phone, or pay the full retail price to keep it.

After 30 days is up, then the ETF will be charged, so again, to reiterate what ATT is saying, you must wait until after the 30 day period is over if you want to do pay the 175.
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GoNe2heLL

Nov 22, 2008, 2:02 PM
ok help me out here...i go in get my storm on 2 yr contr pay with cash 3 days later i break it and no insurance. now i can't afford to buy one at full retail and i want to disco my service and pay etf why and how will vzw charge me for full retail price of that phone
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techie2001

Nov 22, 2008, 9:41 PM
Because the law says that carriers are to offer a trial period for you to decide if you would like to keep the service or not before the commitment is considered binding.

So, in VZW's case, the trial period is 30 days. The law states that should you decide to cancel your service in the trial period (30-days), you can, with no contract penalty (Early Term Fee).

In your example, now you have a phone you paid $250 for, which should have been $500 if you had held up the contract. You chose to exercise your right to terminate, so you are charged the difference between what you paid and full retail on the bill you'll receive (in this case, an extra $250).

What everyone is recommending for you would be to wait until the contract is bind...
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vzwinagent

Nov 23, 2008, 5:32 PM
Well if you're only 3 days in then the smart thing to do would be add insurance. Insurance can be added for 15 days. Add the Insurance and pay $50 for a replacement, then keep your contract and have your phone.
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GoNe2heLL

Nov 23, 2008, 10:58 PM
vzwinagent said:
Well if you're only 3 days in then the smart thing to do would be add insurance. Insurance can be added for 15 days. Add the Insurance and pay $50 for a replacement, then keep your contract and have your phone.



i don't think anybody is that crazy not to add ins, all i'm trying to get to here is to get some kind of proof that and how will vzw charge me if i buy storm at 2 year price cash disco after 3 days pay etf and keep my storm. vzw has no way of charging me for the difference between 2 yr price and full retail price.
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vzwinagent

Nov 23, 2008, 11:01 PM
Sure they do. They'll charge it to the account and continue to bill you. Eventually they'll turn it to collections if not paid.
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GoNe2heLL

Nov 23, 2008, 11:28 PM
that's the answer i needed. so they'll charge the account. thx
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vzwinagent

Nov 23, 2008, 11:35 PM
I would imagine so. Like you said, not sure how else they'd get it from you. Unless they had a credit card on file for some reason... like that maybe the equipment was originally purchased with. I'm sure it would be one of those two ways. Which, I cannot say.

On the other side of this. I know that Authorized Agents/Retailers get charged back all of their commission if they customer does not keep the line active for 6 months. Some of them have their own contract stating that if the customer cancels service within that period they must return the equipment back to the agent or they will be charged for the equipment. The customer signs this when they start service. If you cancel they then charge your credit card on file if they have ...
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The New ATnT Wireless

Nov 21, 2008, 10:00 PM
They make more commission on new activations, additional lines, and on upgrades. They won't make as much if they sell full retail.
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mellowlen62

Nov 22, 2008, 6:04 PM
No, sorry, I just don't buy it. I mean, I believe that this may be the case, but I don't buy it at all. How can paying full retail for a phone not benefit them?? Ludicrous. People keep posting that phones will soon be sold full price with no contracts - then how will anyone ever earn commissions? It's just a game of bullshit..
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dudechewy

Nov 22, 2008, 8:07 PM
ummm yup its all about commission.....we dont make crap on upgrading a 9.99 line or upgrading a person already in contract sooo we save em for the customer that were going to make some money off of.......makes total sense ......
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rynels

Nov 23, 2008, 6:36 PM
Exactly.
The phone's price is knocked WAY down when service is attached because we make the money on the calling/data plan.
When buying full retail- in the case of our store- we mark up the phone $50, so in any retail phone, that's how much we make.
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epik

Nov 23, 2008, 2:13 AM
We don't get paid out on the price of the phone. You could buy the phone for a penny or a thousand dollars for all I care. I make my money on contracts.

If your line is within four months of being out of contract, I get paid. If you get a new line, I get paid - even if you do a month-to-month plan (I just don't get paid as much).

If you add a per-line text plan where you didn't have it before, I get paid. If you ask me to add VCast Music with Rhapsody, I get paid. If you ask me to add VZ Navigator, I get paid.

I get paid a certain amount for a certain volume. As an example (not what I actually make), I might get paid $1000 in monthly commissions to generate $6000 in sales. A new line or renewal adds its value to the goal. $1...
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mellowlen62

Nov 23, 2008, 8:32 AM
Ok. Thank you for the detailed explanation as I obviously don't work in the cell industry. It's just strange because there's such a high markup on most products consumers buy, so it would just seem weird that a $400 phone purchased at full retail wouldn't put money in someone's pocket. But apparently it doesn't and the few bucks that are generated don't go to the sales staff via commission. I guess a phone geek who constantly ups out of contract is feeding the manufacturers who would be out of business if nobody bought their product?
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epik

Nov 23, 2008, 2:34 PM
I used to work in hardware stores. If a can of paint cost us $15, we sold it for $19.99. A paint brush could cost us $1.50, we sold it for $5.99. It was a traditional mark-up system. The can of paint had a 25% gross margin. The paint brush had a 75% gross margin. I made $4.99 on the paint, and $4.49 on the brush. My total profit was $9.48 and my gross margin was 36%. The profit goes on the books and at the end of the fiscal year, you better have more profit than expenses (paying people, paying for power, maintenance, etc).

Here's how I've broken the whole phone thing down over the years.

A $400 phone probably cost the phone manufacturer $300 to make. I really have no idea what the phone manufacturer walks away with, so I'm gu...
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epik

Nov 26, 2008, 1:18 AM
Not to drag this up again, but one thing I've noticed in this area are indirect locations that jack up the full retail price of a phone. Since they don't get paid for selling full retail phones, I can only assume that they are trying to recoup some of their lost commission by adding an extra $50 or so to the end price.
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epik

Nov 22, 2008, 11:19 AM
I figured someone would do this. We were told we'd be asking AT&T for a job if we limited who we sold the phone to. Of the 7 I sold in the first half hour, one was new, one was non-commissionable, two were New Every Two upgrades, and the rest were renewals on $9.99, which are worth about a buck on my paycheck.

Not exactly a commission-maker day. You never know how it's going to go.
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willv

Nov 22, 2008, 11:46 AM
well in all fairness, you guys did good in not being selective on selling, which is why vzw passed on the iphone.
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dudechewy

Nov 22, 2008, 8:11 PM
it doesnt make sense to sell a phone to someone that doesnt make you any money then to sell to someone thatll help ur pay check.....i had some customers that i had to sell the phone to that werent renewls or news and they didnt want any accessories and they were going from a bb to a bb soooooooooooo no data payout either sooo nope verizons right for holding the phones for news and payable accounts
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Cellenator

Nov 22, 2008, 10:32 PM
dudechewy said:
nope verizons right for holding the phones for news and payable accounts



they didnt do that
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willv

Nov 23, 2008, 12:16 PM
actually a lot of places did. (i didnt have any friday and read bgr and a lot of places did it
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dudechewy

Nov 24, 2008, 12:01 AM
umm yes we did......i sold the last of the storms in my store today........we had em on hold in the back for new customers only.
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epik

Nov 23, 2008, 1:52 AM
We didn't even have Storm accessories until noon. I had nothing to sell except the Storm.

Stores that cherry pick are run by buttheads who need to be replaced with sales reps (like me) who have the guts to do what's right, despite our paychecks. I'm a firm believer that you get out of life what you put into it, and I'm not about to waste my time playing phone god, deciding who is worthy of my precious Storms.

I've done this job for four years, and never once have I complained when the company does things that make me feel like they've stacked the odds against me - until this time. I just wish I had someone to actually complain to. I know any complaint I make would mostly fall on deaf ears, and of the few who would listen, complaini...
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rickkremer

Nov 23, 2008, 10:20 PM
hi folks. Here's what happened to me. I currently have the bb curve and purchased it less than 30 days ago. A hero on rep within one of the local circuit city's here in west palm beach Florida told me over the phone 1 hour prior to doors opening that he would not allow me to exchange it ( which was in my legal rights) and that he only had 10 units and those were going to "paying" customers. Pissed me off. I'm wondering is there a way to report him?
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