i recently changed from customer service to e-services and support for vzw.com. i get this question from paranoid customers "i don't see the lock icon on the bottom right on the first page of your website and i don't feel safe signing in." well i do also see the same thing and it doesn't show up until after you sign in OR if you click on my verizon/my personal account/sign in, the lock will show there. apparently, no one here knows what i should tell these customers. anyone have any idea what that is, or what the lock symbol actually has to do with this. i don't like to give out half-answers. thanks!