Employee Cell Plan
A friend of mine was told that she has to or face suspension of her account.
Anyone?
kevinski said:
Yeah. I'm curious as to how you missed it. For me, it's always on the main page whenever I launch a new browser window. We were first reminded at least a month or so ago.
She is so reluctant to go to the Nationwide because her daughter loves to download games like Pacman and she fears, even though she has already purchased them, she will be charged megabyte use when she is playing them. Do you think this is so. What exactly incurs megabyte usage besides VZ Navigator maps etc.
I am posting because my friend does not want the VZ police to track her. 😉
Anyway, she should just get the V Cast Vpak for that line. It's discounted, anyway, so it's not as though she'll be paying $15 for it. And she really should be more aware of what's going on, seeing as how she works for the company. Everything's pretty well disclosed, whether it be megabyte usage or what features will actually cost her as an employee. Tell her to si...
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DoubleHelix said:kevinski said:
Yeah. I'm curious as to how you missed it. For me, it's always on the main page whenever I launch a new browser window. We were first reminded at least a month or so ago.
She is so reluctant to go to the Nationwide because her daughter loves to download games like Pacman and she fears, even though she has already purchased them, she will be charged megabyte use when she is playing them. Do you think this is so. What exactly incurs megabyte usage besides VZ Navigator maps etc.
I am posting because my friend does not want the VZ police to track her. 😉
She SHOULD do her own research on the employee phone program website or the offic...
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I can just see it now. Picture a room full of VZW VP's and Lowell in early October 2007. Lowell asks everyone to come up with a plan to increase company revenue for the coming year now that the current year is drawing to a close. Marketing says "hey, we've got some real cool slogans like "Our People, Our Network" which we think will draw interest abd we'll send out some new almost funny commercials involving Test Man. Retail c...
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I admit that my bill is now higher on Nationwide pricing, and I don't like the fact that overage rates are now in line with those of consumer pricing. Still, I've never had overage. Why? Because I check my usage online several times each month.
CSR's should disclose megabytes, as we're coached on stuff like that. If you don't tell a customer about something like that, then you won't have very good quality scores. I wonder if the problem with sales is the fact that they're in a rush to get to the next sale, so they leave ...
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kevinski said:
I really wish that commission would go away. Sure, I get incentives, but they in no way drive my decisions in adding/removing features. I don't even pay attention to those incentives on my paycheck, and I couldn't care less if I wasn't getting them. Commission is a plague in any business, in my opinion.
I think you are going to get your wish shortly.
I hear on the street that commissions are being discontinued in September and everyone - sales and customer care will sell equally. Now as to what they do to everyone's hourly rate remains to be seen.
Or, even worse, "I'm at one of your stores..."
I don't understand how customer service and sales would "sell equally" if VZW still sees fit to designate them as two separate departments...unless you're referring solely to the stores. It was my understanding that customer service reps in stores were able to sell, anyway, though.
If commissions go away, then I'm sure that a lot of people will be pissed about it. Still, I ...
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kevinski said:...
That would be interesting to see. Nothing against sales, but I just feel that a lot of people are really just out to get a ton of commission without thinking about the fact that they're driving a ton of calls to customer service. I hate getting those calls that start with, "I just got back from one of your stores..."
Or, even worse, "I'm at one of your stores..."
I don't understand how customer service and sales would "sell equally" if VZW still sees fit to designate them as two separate departments...unless you're referring solely to the stores. It was my understanding that customer service reps in stores were able to sell, anyway, though.
If commissions go away, then I'm sure that a lot of people
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Valid idea, but how would the company be able to effectively grow the subscriber base similar to how they are with a retail formula?
If there were no retail stores to drive sales, wouldn't the trade off of that be to take all that money "saved" and invest heavily into marketing? That would either be a wash or more expensive, wouldn't it?
What would VZW do? Rely on word of mouth? Just let their fate be decided by chance? 😲
kevinski said:...
That would be interesting to see. Nothing against sales, but I just feel that a lot of people are really just out to get a ton of commission without thinking about the fact that they're driving a ton of calls to customer service. I hate getting those calls that start with, "I just got back from one of your stores..."
Or, even worse, "I'm at one of your stores..."
I don't understand how customer service and sales would "sell equally" if VZW still sees fit to designate them as two separate departments...unless you're referring solely to the stores. It was my understanding that customer service reps in stores were able to sell, anyway, though.
If commissions go away, then I'm sure that a lot of people
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And there are still loads of cell phone users on the market that are totally CLUELESS as to how to order phones online, activate them over the air, etc.
People still need to be taught to set up voicemail. They also need to pay their bills in the store (a lot of folks only deal with cash and can't/won't pay over the phone or online). They NEED the in-store support.
What disgusts me about a lot of sales environments is that many sales people stop caring whenever their chances at additional commission are blown. I realize that there certainly are sales people who like helping people, but there are too many who are just parasites looking to tack on useless crap.
I don't know how good/bad sales' base pay is, but I'd say that raising it somewhat to compensate for the lack of commission would be perfectly adequate. Not to offend anyone, but ...
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Also I hope that all customer service reps realize that withour sales reps, selling, you have no cutomers to service and hence have no job. Remeber that VZW gets a large majority of there activations from the retail channel.