Newest J.D. Power and Associates Reports:
Verizon Wireless ranks highest in four regions—Northeast, Mid-Atlantic, North Central and West—and performs particularly well in call quality and brand image in each of these regions. T-Mobile ranks highest in the Southwest region, while Alltel ranks highest in the Southeast region.
http://www.jdpower.com/corporate/news/releases/press ... »
yup sprint and att still suck! 🤣
http://www.jdpower.com/corporate/news/releases/press ... »
yup sprint and att still suck! 🤣
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Verizon kills them all again, looks like cry baby joe reported your post! 🙄 trolls over here then rats...lame!
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wow I was totally expecting some crap about how sprint is going to have WiMaX tomorrow and that will show verizon, sprint for life style comment.
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BROWN27 said:
Verizon kills them all again, looks like cry baby joe reported your post! 🙄 trolls over here then rats...lame!
Didn't get to read it... what did ArmySF say?
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He said Joe was a dumb ****** ***** and then used the line from the movie Strips "That's the fact Jack"! 😁
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BROWN27 said:
He said Joe was a dumb ****** ***** and then used the line from the movie Strips "That's the fact Jack"! 😁
ROFLMAO! Brutal, but true. 😁
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ArmySF said:
yup sprint and att still suck! 🤣
What else is new? 😎
Tho' I do sorta like Alltel, US Cell, and even T-Mobo (despite its ancient GSM technology). They seem to do reasonably well in the JD Power and Consumer Reports surveys, though certainly not VZW-level.
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sangyup81 said:
Is this actually news to anyone? 😛
Not to me. Everyone knows Verizon has the best call clarity and never drops a call.
Yet ATT still has people signing up with them.....Amazing. Must be the phone selection or the data prices....Has to be something huge, otherwise with how great Verizon is and their most reliable network blah blah...... ATT would be losing customers by the ,millions to Big Red. Meh..
Apparently JD Powers has no juice with the public....
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no one here said that Verizon was so grand and powerful that eveyone in the world should be with them.... so of course there are other carriers increasing their customer base... some are losing. Just remember who's gaining more in post paid acts
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60dollarcarcharger said:
Just remember who's gaining more in post paid acts
and lower churn.
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60dollarcarcharger said:
no one here said that Verizon was so grand and powerful that eveyone in the world should be with them.... so of course there are other carriers increasing their customer base... some are losing. Just remember who's gaining more in post paid acts
Post paid pre paid, It doesn't matter it's all money in the bank. I may as well be pre paid. I have not been on contract in years. I know many who don't bother with upgrades becasue they buy unbranded unsubsidized phones.
You don't have that choice with Verizon so you HAVE or are at least more inclined to sign a contract to get a new phone.
The point is ATT are getting customers, Lots of them, pre paid, post paid, month to month, d...
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AvgJoe said:
Post paid pre paid, It doesn't matter it's all money in the bank.
Nope. Actually, prepaid usually means lower ARPU, and churn is a LOT higher with prepaid, which itself is an expense to the carrier.
Trust me, all the big boy ATT execs fervently wish they could wave a magic wand and convert all those prepaid folks to postpaid, if they could. And it is worrisome that ATT is having a hard time convincing more ppl to sign a contract, especially with Sprint practically HANDING them customers. 😳
Hope that was helpful. Now, is there anything else that you don't know anything about that I can help you with? 😎
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SystemShock said:AvgJoe said:
Post paid pre paid, It doesn't matter it's all money in the bank.
Nope. Actually, prepaid usually means lower ARPU, and churn is a LOT higher with prepaid, which itself is an expense to the carrier.
Trust me, all the big boy ATT execs fervently wish they could wave a magic wand and convert all those prepaid folks to postpaid, if they could. And it is worrisome that ATT is having a hard time convincing more ppl to sign a contract, especially with Sprint practically HANDING them customers. 😳
Hope that was helpful. Now, is there anything else that you don't know anything about that I can help you with? 😎
Yeah Why aren't Sprint cu...
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So the contract model is suddenly on the way out because ATT isn't doing well at it? LOL, man that's funny.
And yes Joe, despite what you personally do, most ppl still go the contract + subsidized phone route here in the US. Even at ATT, postpaid is the majority of their customers, though they are having a hard time attracting new postpaids, certainly compared to VZW.
Finally, what's so hard to understand about the magic wand comment? Every major carrier that offers both prepaid and postpaid would love to convert their prepaid subscribers to postpaid. Not a difficult concept.
Perhaps you could try Hooked on Phonics if I can so easily talk over your head?
And yes Joe, despite what you personally do, most ppl still go the contract + subsidized phone route here in the US. Even at ATT, postpaid is the majority of their customers, though they are having a hard time attracting new postpaids, certainly compared to VZW.
Finally, what's so hard to understand about the magic wand comment? Every major carrier that offers both prepaid and postpaid would love to convert their prepaid subscribers to postpaid. Not a difficult concept.
Perhaps you could try Hooked on Phonics if I can so easily talk over your head?
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tht wand comment is ridiculous. It's a blanket generalization that obviously any person on any level would want. I'm sure the government would like to wave a magic wand to have everyone pay their taxes but it's not going to happen. Some people need prepaid, at&t has options for everyone while verizon is geared towards higher credit & higher $$, Hence the high prices for everything.
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pepsijunky said:
tht wand comment is ridiculous. It's a blanket generalization that obviously any person on any level would want. I'm sure the government would like to wave a magic wand to have everyone pay their taxes but it's not going to happen. Some people need prepaid, at&t has options for everyone while verizon is geared towards higher credit & higher $$, Hence the high prices for everything.
I'm not sure what you're quibbling about... what I said was pretty obvious. There are some pretty HUGE reasons why wireless carrier execs would love to convert all of their prepaid customers to postpaid, if they could. Namely, money and customer loyalty.
For example, ARPU (average revenue per user) was runn...
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Dude, I know. That's what I said. My point was that every business wishes they could make every customer the best customer.
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Then if we agree, why did you call it ridiculous? It wasn't like I said that they could really make it happen... hence the "magic wand" comment. 😳
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I was agreeing that everyone would want that, but it's ridiculous for you to bring it up because it will not ever happen. Whatever, I don't even know what we are arguing about anymore. Peace out.
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So, it's ridiculous to talk or think about things that never happen? Um... okay.
I mean, damn, I did not know that. I guess I'd better get the word out to everyone that television, movies, video games, porn, and the fiction section in the library are all meaningless, because they don't depict completely real situations. Thank you for setting me straight.
You know it's Monday when you have discussions like these. 😳
I mean, damn, I did not know that. I guess I'd better get the word out to everyone that television, movies, video games, porn, and the fiction section in the library are all meaningless, because they don't depict completely real situations. Thank you for setting me straight.
You know it's Monday when you have discussions like these. 😳
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AvgJoe said:
Everyone knows Verizon has the best call clarity and never drops a call.
Yet ATT still has people signing up with them.....Amazing. Must be the phone selection or the data prices....
Nah. The ATT formula has been prepaid (about 50% of their net adds of late) + iPhone + Sprint's continuing self-destruction.
Yet somehow, Verizon keeps right on kicking ATT's ass in the number of people who like a carrier enough to actually sign a CONTRACT with them, and in churn/customer loyalty. What ever is a GSM troll to do? 🤣
If you want a champion for your ancient outdated GSM technology, Joe, ATT's still not a very good one. JD Power is just the latest confirmation of it.
But look at it ...
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I suppose VZW is better than at&t but JD Powers may be exaggerating how different they are. I have both carriers and at&t is nice in some ways. Non-PDA hones with more than 5 hours of battery life is kinda nice.
So I guess it is the phones at&t has.
So I guess it is the phones at&t has.
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Nice to have the comfort of kudos when you don't have freedom of choice and flexibility.....But you never drop that crystal clear call. And pay dearly for that. Im very proud of ya.
I still would rather drop 10 calls a week rather than have to live with what Verizon WANTS for me rather than what I want from my carrier and especially my phone.....
Guess what?The JD Powers results prove many agree...ATT still has millions and more customers who obviously feel the same way. Imagine that Verizon is getting all the great ratings and yet ATT is STILL adding customers....How can that be?
So enjoy your JD Powers moment....and the old news Curve you guys are all giddy about!!
I still would rather drop 10 calls a week rather than have to live with what Verizon WANTS for me rather than what I want from my carrier and especially my phone.....
Guess what?The JD Powers results prove many agree...ATT still has millions and more customers who obviously feel the same way. Imagine that Verizon is getting all the great ratings and yet ATT is STILL adding customers....How can that be?
So enjoy your JD Powers moment....and the old news Curve you guys are all giddy about!!
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AvgJoe said:
Nice to have the comfort of kudos when you don't have freedom of choice and flexibility.....But you never drop that crystal clear call. And pay dearly for that. Im very proud of ya.
I still would rather drop 10 calls a week rather than have to live with what Verizon WANTS for me rather than what I want from my carrier and especially my phone.....
Guess what?The JD Powers results prove many agree...ATT still has millions and more customers who obviously feel the same way. Imagine that Verizon is getting all the great ratings and yet ATT is STILL adding customers....How can that be?
So enjoy your JD Powers moment....and the old news Curve you guys are all giddy about!!
Big boys don't c...
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Just because ATT bought another ten million customers doesn't make them better, JD ranks them just above Sprint for good reason..their call quality sucks.
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BROWN27 said:
Just because ATT bought another ten million customers doesn't make them better, JD ranks them just above Sprint for good reason..their call quality sucks.
And it doesn't matter!!! Go figure. Sprint is losing customers in droves and Millions of ATT customers don't care about the crappy call quality and lack of coverage and keep on keeping on..
No matter what JD Powers says. All Carriers bought their customers as they bought out smaller carriers . Duh. ATT seems to be KEEPING them despite the crappy coverage and quality. I find that astounding, Don't you?
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No...Sure at the beginning verizon merged with a few companies, but the majority of their numbers were earned with good old fashion hard work..not just continually gobbling up other companies to stay ahead. Verizon has the most post paid customers, and the lowest churn..which equates to game over for all your other pointless arguments.
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BROWN27 said:
No...Sure at the beginning verizon merged with a few companies, but the majority of their numbers were earned with good old fashion hard work..not just continually gobbling up other companies to stay ahead. Verizon has the most post paid customers, and the lowest churn..which equates to game over for all your other pointless arguments.
No Verizon had a headstart on a NATIONAL advertising program while GSM carriers were still regional. THAT'S why. Its all about being the first national Carrier.
Post paid vs pre paid means nothing. Its all money and actually pre paid brings in more money. Churn is a very minor stat. It is not effecting the business of attracting new customers.
But yes Ver...
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AvgJoe said:
But yes Verizon has the lowest churn, the best network , the best reliability, the best call clarity and the lowest churn
Jesus Christ Joe we know! 🤣
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AvgJoe said:
Post paid vs pre paid means nothing. Its all money and actually pre paid brings in more money.
Uhh... nope. For example, here's an excerpt from a report about Sprint's Q4 2007 earnings:
ARPU: Post-paid ARPU was $58, down from $59 in third quarter. iDEN postpaid ARPU dropped 7 percent. Prepaid ARPU was slightly under $28 in the fourth quarter, down from $30 in third quarter.
http://www.fiercewireless.com/story/hesse-sprint-s-i ... »
Most of the time, APRU is quite a bit LOWER with prepaid than postpaid. Churn is also HIGHER with prepaid, which in itself is an expense to the carrier.
Why do you so often say things au...
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SystemShock said:...AvgJoe said:
Post paid vs pre paid means nothing. Its all money and actually pre paid brings in more money.
Uhh... nope. For example, here's an excerpt from a report about Sprint's Q4 2007 earnings:
ARPU: Post-paid ARPU was $58, down from $59 in third quarter. iDEN postpaid ARPU dropped 7 percent. Prepaid ARPU was slightly under $28 in the fourth quarter, down from $30 in third quarter.
http://www.fiercewireless.com/story/hesse-sprint-s-i ... »
Most of the time, APRU is quite a bit LOWER with prepaid than postpaid. Churn is also HIGHER with prepaid, which in itself is an expense to the carrier
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AvgJoe said:
Millions of ATT customers don't care about the crappy call quality and lack of coverage and keep on keeping on..
Actually, I'm sure if you told a group of ATT customers that they didn't care about call quality or coverage, they'd happily tell you that you were full of sheeite. 🤣
Your assumptions are all wrong, frankly. You assume that because ATT has the second-best (a distant second, btw) churn rate, their customers are very happy. But think about what you're comparing yourself to.
T-Mobile? The most limited coverage of the nationals, and no 3G yet.
Sprint? In total self-destruct mode right now, especially on the Nextel side. Zillions of customers jumping ship.
So being No....
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Apparently then ATT does not have such bad call quality or coverage then.....Hmmm You can't have it both ways. 1.7% of millions is not a whole lot of people in the big picture. Its just a meaningless statistic that someone tracks to keep their job. Now 25% of the base churning would be something to worry about.
Churn is a non issue. Verizon will never be as open to their customer base. You can also say when ATT gets LTE the playing field will be equal. Then with ATT's propensity to keeping things open and Verizon then being forced to do the same....
Its going to be interesting. But hey I understand the arrogance of Verizon employees. Its corporate brainwashing. Its a very common result of working for a corporation with an "employee nu...
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Churn is a non issue. Verizon will never be as open to their customer base. You can also say when ATT gets LTE the playing field will be equal. Then with ATT's propensity to keeping things open and Verizon then being forced to do the same....
Its going to be interesting. But hey I understand the arrogance of Verizon employees. Its corporate brainwashing. Its a very common result of working for a corporation with an "employee nu...
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AvgJoe said:
Churn is a non issue.
You labeled yourself as clueless right there. Tsk.
Get educated, then come back and talk to me. 😎
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SystemShock said:AvgJoe said:
Churn is a non issue.
You labeled yourself as clueless right there. Tsk.
Get educated, then come back and talk to me. 😎
No thanks. 1.7% is a low number no matter how you twist and turn. I would guess GM would love it if only 1.7% of their car buyers switched to Ford or Toyota, Ya think?
Get of the meaningless stats man. I know some of those meaningless stats are there just for bragging rights. In that regard they are meaningful. I suppose.
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AvgJoe said:SystemShock said:AvgJoe said:
Churn is a non issue.
You labeled yourself as clueless right there. Tsk.
Get educated, then come back and talk to me. 😎
No thanks. 1.7% is a low number no matter how you twist and turn. I would guess GM would love it if only 1.7% of their car buyers switched to Ford or Toyota, Ya think?
The thing you continue to not understand is that that 1.7% figure is PER MONTH. Duh.
So having a 1.7% churn means you lose 41% of your existing customer base every two years.
To use your own example, it would be a TOTAL DISASTER if GM had a 1.7% churn, because that'd mean that they lost almo...
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SystemShock said:...AvgJoe said:SystemShock said:AvgJoe said:
Churn is a non issue.
You labeled yourself as clueless right there. Tsk.
Get educated, then come back and talk to me. 😎
No thanks. 1.7% is a low number no matter how you twist and turn. I would guess GM would love it if only 1.7% of their car buyers switched to Ford or Toyota, Ya think?
The thing you continue to not understand is that that 1.7% figure is PER MONTH. Duh.
So having a 1.7% churn means you lose 41% of your existing customer base every two years.
To use your own example, it would be a TOTAL DISASTER if GM had a 1.7% churn, b
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AvgJoe said:...SystemShock said:AvgJoe said:SystemShock said:AvgJoe said:
Churn is a non issue.
You labeled yourself as clueless right there. Tsk.
Get educated, then come back and talk to me. 😎
No thanks. 1.7% is a low number no matter how you twist and turn. I would guess GM would love it if only 1.7% of their car buyers switched to Ford or Toyota, Ya think?
The thing you continue to not understand is that that 1.7% figure is PER MONTH. Duh.
So having a 1.7% churn means you lose 41% of your existing customer base every two years.
To use your own example, it would be a TOTAL D
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Can you please, PLEASE come up with a second thing to talk about in here?
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Did it mention about how VZW is number one in getting the hottest devices at least a year behind everyone else? I agree, they are the BEST at testing a device well past it being obsolete. Oh, and make sure you give them the number one spot in the highest priced voice and data service too.
JD Powers didn't mention those honors.
JD Powers didn't mention those honors.
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Now that verizon has lowered their data prices to 30 dollars, there really isn't a gap in price difference between the two. As far as length of time it takes verizon to get devices compared to ATT, I think we all know the answer there.
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How seriously can you take this report though? TMobile always ranks at least number two but they don't take into consideration that TMO has no 3G service yet, and that they have the least amount of coverage in the US. Kudos for customer service only takes you so far. Especially when most users rarely need to talk with them. I'm not saying that TMO is a bad service, but I certainly think that based on it's lacking even the basic 3g technology, and the loss of coverage outside of a MAJOR US city, I don't think it should be in a top spot for good CS alone. They do have a good voice quality but it's only really good when on the 1900mhz spectrum and most of it's coverage is roaming on 850mhz. (AT&T)
The problem with this report is that they d...
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The problem with this report is that they d...
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I hear what you're saying and agree these reports are general, and do not cover what is important to each individual. If I wanted cheap prices I would go with tmobile, if I needed data and PTT I would stay with Sprint, if I needed a better variety of phones than ATT, but I believe verizon deserves its props..they provide the best overall network, customer care, and store experience in the business.
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evilhomer said:
Did it mention about how VZW is number one in getting the hottest devices at least a year behind everyone else? I agree, they are the BEST at testing a device well past it being obsolete. Oh, and make sure you give them the number one spot in the highest priced voice and data service too.
JD Powers didn't mention those honors.
but you do realize att phones that have same name mostly were 2.5g tech.as to vzw versions are 3g. faster and more advanced. but still are locked down.
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I don't really know without going device by device, but to me personally, but I would expect that if you have to wait a year or more for a Treo, or a Razor that it would have a few more features. However, by the time VZW does get it, the other carriers are getting the updated models of what VZW is just putting out.
I think that is the BIGGEST flaw with them. They claim that they are rigorously testing the devices but the truth is they are crippling and removing features and rewriting the OS. Meanwhile their loyal customers are getting left in the dust with last years devices. And sure, most have EVDO but that to me doesn't much matter on a flip phone. They may have EVDO but that comes at the expense of battery life.
I think that is the BIGGEST flaw with them. They claim that they are rigorously testing the devices but the truth is they are crippling and removing features and rewriting the OS. Meanwhile their loyal customers are getting left in the dust with last years devices. And sure, most have EVDO but that to me doesn't much matter on a flip phone. They may have EVDO but that comes at the expense of battery life.
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I don't think so when I look at the phones ATT offers I don't see anything that just blows me away. Yes it took verizon a year to bring the Curve to market, but it comes with EVDO thus allowing streaming, youtube etc...so I don't see how any att phone is light years ahead. And whenever ATT release the BB 9000 what improvements will it have over the Curve? shrug nothing really but a touch screen...which is really meaningless to the average consumer.
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BROWN27 said:
I don't think so when I look at the phones ATT offers I don't see anything that just blows me away. Yes it took verizon a year to bring the Curve to market, but it comes with EVDO thus allowing streaming, youtube etc...so I don't see how any att phone is light years ahead. And whenever ATT release the BB 9000 what improvements will it have over the Curve? shrug nothing really but a touch screen...which is really meaningless to the average consumer.
But at least you CAN get a phone that will blow away all others on ATT. A non branded unlocked phone that does all that and far more then just that,
The average consumer does not count. Its the tech savy consumer that pays the highest tabs. The...
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But yes with all your high tech ATT guys (NOT the average consumer still buys the free phone even with ATT 😳 ) Verizon still has the higher ARPU, wonder why that is
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BROWN27 said:
But yes with all your high tech ATT guys (NOT the average consumer still buys the free phone even with ATT 😳 ) Verizon still has the higher ARPU, wonder why that is
It's because Joe doesn't really know what he's talking about, and tends to pull stuff out of his ass and throw it at people, much like a chimpanzee. 😉
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You'll keep getting similar results.
These polls are so meaning less. JD Powers uses the same people year after year for these poll. Just like Nielsen polls the same households year after year to come up with their tv ratings.
Once you take one of their surveys they keep using you because 1. It's cheaper for them. 2. They already have your market info. 3. Since they already know that you like to take surveys... Why not just ask you again.
That's why we'll continue to see pretty much the same results each year
These polls are so meaning less. JD Powers uses the same people year after year for these poll. Just like Nielsen polls the same households year after year to come up with their tv ratings.
Once you take one of their surveys they keep using you because 1. It's cheaper for them. 2. They already have your market info. 3. Since they already know that you like to take surveys... Why not just ask you again.
That's why we'll continue to see pretty much the same results each year
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Right 🙄 ATT ranks low because the same people are continually saying they suck 🙄
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BROWN27 said:
Right 🙄 ATT ranks low because the same people are continually saying they suck 🙄
Not only that, but eraser's assumption that its "the same people over and over again" isn't even really true.
Most any magazine has a pretty high turnover rate from year to year in terms of its subscriber base. Now add to that that eraser is assuming that the EXACT SAME SUBSET of CR subscribers who replied to the survey last year replied THIS year. It's not even the same group of people (subscriber base), much less the same set of ppl within that group! 🙄
So, despite eraser's wishful thinking, its only a few of the same people saying ATT sucks, and a LOT of new people saying ATT sucks.
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Just out of curiosity, does who exactly does JD powers survey anyway? Is it just subscribers? And how many people are actually surveyed too?
I get calls and emails for surveys all the time and have never heard from them.
Like i said, just curious.
I get calls and emails for surveys all the time and have never heard from them.
Like i said, just curious.
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Another survey with results that affect negatively AT&T. Well, that doesn't surprise me at all. The public in general think of the GSM buzz (and we GSM users all know exactly what this is) as "static". How could this be more incorrect? AT&T uses the 850Mhz GSM band all over its network. This is the band that buzzes the loudest. No Tmobile phone will ever "have as much static" as an AT&T phone. Because Tmobile phones use only the 1900Mhz which does not interfere as badly with other equipment.
Anyone (put the name of the person surveyed here) who doesn't understand how GSM works will always conclude that AT&T has more static than Tmobile. Hence, I always take this "surveys" with a grain of salt. In reality, there is absolutely no "static" on...
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Anyone (put the name of the person surveyed here) who doesn't understand how GSM works will always conclude that AT&T has more static than Tmobile. Hence, I always take this "surveys" with a grain of salt. In reality, there is absolutely no "static" on...
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Hmmmm... wondering how much $$$$ was paid to get JD Powers???!!?? Usually goes to T-Mobile as they may not have much but their CS is much better! Verizon has WANTED the JD Powers for long time, just never had what it took.. And no, I do not work at t-mobile..
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call it static or call it a buzz either way it sounds like crap thus the poor results from JD!
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I don't know whose phone you're using, but you should try another. I've tried for the longest to get some of my friends to switch to AT&T. I've let them use my phone just so they can "check" the call quality and they both agree that GSM sounds better. But they can't change (even though they really want to) because they mostly call other Vz people. I said: Ok, just don't call me during the week... (They talk for hours) LOL
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