don't sell the 39.99 data plan
I am sure that most of you won't because we don't get paid as much as the 59.99 and most of us know that this is a problem waiting to happen but damn I just had a customer with a 20,000.00 bill! that's right twenty thousand dollars!!!!! I forgot the actual overage but it was crazy. So my advice don't sell it, too much to worry about
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Well, I don't know about a credit, but how about a recommendation to move him to VZ Fios, instead.
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they are still working on a credit, It has been said with all the problems with people going over on that plan VZ is giving a one time save your ass credit. This might be another story. We had a lady with 3000.00 in overages do that and they issued a credit and got her off that plan. Don't expect that to last though
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We had a guy to take his camping and was on the internet streaming a movie or something, and got locked out of his camper. His bill was $37,000 and verizon told him to stick it.
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How long was he locked out of his camper, a month? Verizon was too busy laughing to take that one seriously.
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ever heard of a cap? im sure you have since you cap your aircards at 5 gigs 🤣 , but on sprints 39.99 plan the overage caps at 99.99
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sprintrep08 said:
ever heard of a cap? im sure you have since you cap your aircards at 5 gigs 🤣 , but on sprints 39.99 plan the overage caps at 99.99
Sprint's still in business? 😳
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dude... c'mon.. you're not foolin anyone here. That'd been a usage of roughly 40 GB... IN A MONTH! not entirely impossible but highly unlikely... In order to have sold the lower data plan you would have had to explain the usage caps on either plan... and sad to say going with the 59.99 plan wouldn't have saved them much of a percentage of that 20,000 since that plan has a 5 GB limit.
Even if this were true it would have to be one dumb customer to pull it off.
Even if this were true it would have to be one dumb customer to pull it off.
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not my sale not my dumb ass customer, I have no reason to lie. Don't know what she was doing with it but yes she went over 20000.00. The three thousand dollar one was part of a shared sale and she swore up and down she would barely use it. She said "Maybe an e mail a day"
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dude... if you can smell it then you need to put your pants back on 🤣
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We saw a $7000 bill, and he only had the aircard for 3 days. So yes, I would say it's entirely possible. And that on the 5G plan. No need to yell at the original poster....
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if they were hooking up the aircard to play XBOX live they would be able to have to overages!
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I work for the same company she does. She wasn't worked up, just pointing out that it is entirely possible. Our particular customer was downloading movies, but someone that uses streaming music or video, or a gamer could very easily rack up the same kind of overage.
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Hmmm, sounds like one of our customers who was downloading the first season of Lost. That didn't go over so well.
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sounds like ya'll need to inform your customers of what the limit is and how BBA is intended to be used
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We do. They were told about everything before they left the store. Thankfully, they owned up to it and made arrangements to pay the bill. 😉
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Not impossible, but far from the norm. About the only thing that allows the kind of consistent bandwidth transfer of that magnitude is peer to peer networking.
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40gb is entirely possible in a month. hell on a 1.5mb dsl cxn at home i can easily do 3-5gbs a day, times 30 days, yea well more than 40gb.
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did i say it was impossible? Well no i didn't... and if she really was doing "an email or two a day" then it would be virtually impossible to hit 40GB
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I wouldn't doubt it that it was that high. I had a customer one time with a 16,000.00 bill once on a pda
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How is it I pay $15 a month for unlimited data and (usable for Nav) on ATT for unlimited Inet on a smart phone? (N95)
NO WAY would I pay $60 a month for data on a phone. $59 is more then I pay for TURBO broadband at home!!!
NO WAY would I pay $60 a month for data on a phone. $59 is more then I pay for TURBO broadband at home!!!
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If you have to include the word "Turbo" in your description of an internet connection, you don't deserve to take part in this discussion...
That said, $15 for that laughable AT&T connection is comparable to the $60 paid for the BBA only as a direct ratio. 4 times the price for 4 times the speed.
That said, $15 for that laughable AT&T connection is comparable to the $60 paid for the BBA only as a direct ratio. 4 times the price for 4 times the speed.
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Kagehiru said:
If you have to include the word "Turbo" in your description of an internet connection, you don't deserve to take part in this discussion...
That said, $15 for that laughable AT&T connection is comparable to the $60 paid for the BBA only as a direct ratio. 4 times the price for 4 times the speed.
I really don't think 4x speed of my current 3G will make that much of a difference. This phone is pretty darn fast as it is. I certianly would not pay 3x for MORE speed then I already have . Thats like owning a Ferrari in NYC. SOMETIMES certain PEOPLE PAY FOR THINGS THEY CANNOT SEE OR HEAR JUST BECAUSE.
Oh and Time Warners Road Runner broadband has four tiers of internet Service.
Super Li...
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Aye, I can. But I did not speak to whether they, that is, Road Runner, used the word Turbo in the nomenclature, merely that by you choosing to do so, you have invalidated your rights to participating.
But to put a finer point on this fine discourse, comparing your perceived 3G service on your phone to this person's use of an EVDO based aircard of Rev. 0 variety, is a bit, off... No?
But to put a finer point on this fine discourse, comparing your perceived 3G service on your phone to this person's use of an EVDO based aircard of Rev. 0 variety, is a bit, off... No?
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you quote using a peak speed instead of an average speed?
🤣 🤣 🤣 🤣 🤣
🤣 🤣 🤣 🤣 🤣
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I thought VZW was shutting off data accounts that went over the 5G limit for "unlimited" accounts. If so how can they justify charging cutomers this much money? they obviously have the safegards in place to monitor this if they are indeed shutting down the unlimited accounts. Sounds like an unfair bsiness practice to me.
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ok, I'm pretty sure it's been said but I have to ask. Why would you need to read your contract for a data limit on an unlimited data contract? Did I miss the meeting where we changed the definition of Unlimited? why doesn't someone just start a class action lawsuit? seems like a slam dunk.
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eh.. its a play on words. Unlimited meaning you can use it however you want... and it used to be "unlimited" for real but once you reached your usage cap they slowed your speeds down. Now there's the hard cap with overage charges.. no use of the word unlimited with it now
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ok so since you seem very knowlegable on the subject, can I ask if the new $30.00 "unlimited" plan for the SMT5800 has the same limit? I was considering a smartphone but this thread has made me think I should reconsider.
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Thats Verizon for ya......
Changing the Websters meaning of UNLIMITED.......
Amazing. Have another glass of Cherry Kool-Aid boys and girls.
DOn't fret though....The Curve is coming...the Curve is coming.....(in name only though)
Changing the Websters meaning of UNLIMITED.......
Amazing. Have another glass of Cherry Kool-Aid boys and girls.
DOn't fret though....The Curve is coming...the Curve is coming.....(in name only though)
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god you're worthless...
Att copies everything that verizon does, so in my opinion it pretty much makes them just as "bad"
You come over here and hate on everyone who likes verizon and all you do is spew nonsense about how verizon sucks and att is the best cell company. Sounds like a double standard to me.
And some people do care about the curve, because its being released with features that your perfect little GSM curve doesn't even offer!
This is a website for people who are into phones, if people want to get excited about the curve, who cares! Let 'em enjoy their phone and in the mean time you can feel free to crawl back under whatever rock you came out from.
Att copies everything that verizon does, so in my opinion it pretty much makes them just as "bad"
You come over here and hate on everyone who likes verizon and all you do is spew nonsense about how verizon sucks and att is the best cell company. Sounds like a double standard to me.
And some people do care about the curve, because its being released with features that your perfect little GSM curve doesn't even offer!
This is a website for people who are into phones, if people want to get excited about the curve, who cares! Let 'em enjoy their phone and in the mean time you can feel free to crawl back under whatever rock you came out from.
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ATT copies the GOOD things Verizon does. ATT does not copy the Socialist controlling, crippling of phones, and common= GUI for simpletons who can't read a book. Its no wonder Verizon gets phones long after they are old news around the world!!! And then the Verizon fans get all giddy about old news. Thats pretty funny to me.
Oh yeah and ...Verizon DOES suck! Features and Verizon are mutually exclusive terms.I wonder if the "Verizon version of the Curve will have the native GUI?
All those extra Verizon features should be fun to discover as well. Features like.....OBEX file transfer you mean?
IF this were a website solely for hose into phones there would be NO VERIZON section at all!!!
YA think?
Oh yeah and ...Verizon DOES suck! Features and Verizon are mutually exclusive terms.I wonder if the "Verizon version of the Curve will have the native GUI?
All those extra Verizon features should be fun to discover as well. Features like.....OBEX file transfer you mean?
IF this were a website solely for hose into phones there would be NO VERIZON section at all!!!
YA think?
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AvgJoe, just when i think you're turning over a new leaf you go and make a fanboy post like that....
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60dollarcarcharger said:
AvgJoe, just when i think you're turning over a new leaf you go and make a fanboy post like that....
LOL Sorry I don't meet your standards 100% of the time. I am most definately a fan of GSM no doubt about that. I freely accept dropped calls now and then for the myriad of choices and the latest technological advancements available INDEPENDANT of the carrier....Yeah the lack of crystal clarity and having to redial now and then is definately a small price to pay. Along with the real smaller price to pay.
$15,00 a month buys UL Data and Voice navigation by Garmin. Not ATT. You see I have choices.ANd yes Iam indeed a fan of having freedom, flexibility and choices,,,rather then reha...
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Your argument is sorry and tired. The percentage of cell users that actually give a flying F about gps and UI. A MAJOR majority of cell phone users care about clarity and reliablity.. something your network doesn't provide. Realize what you have works for you but you're a small part of the cellular market. Churn and post paid adds will show you what the customer finds important
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60dollarcarcharger said:
Your argument is sorry and tired. The percentage of cell users that actually give a flying F about gps and UI. A MAJOR majority of cell phone users care about clarity and reliablity.. something your network doesn't provide. Realize what you have works for you but you're a small part of the cellular market. Churn and post paid adds will show you what the customer finds important
I could not care less about the "majority". I am not now nor have I ever been part of the "majority". Thats why I have choices few have and a phone few have. Some things are indeed reserved for the minority who can appreciate the finer things.I am proud to live in that group while the "majority" gets fol...
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Then why come into the Verizon forum and say anything? It's a waste of everyone's time that doesn't have the pleasure as being as awesome as you
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Eh? Socialism? I think you meant to say capitalism. You know, that philosophy in which we make money off of the consumer by offering a product that they use, and gladly at that? What was ATT's churn rate, again?
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Kagehiru said:
Eh? Socialism? I think you meant to say capitalism. You know, that philosophy in which we make money off of the consumer by offering a product that they use, and gladly at that? What was ATT's churn rate, again?
Uh no I mean the "We control everything about your service, your phone choices, the features, and the GUI we allow you to use kind of socialistic behavior.......Red is indeed the correct color for Verizon and I am sure not by accident.
Nokia the largest mobile phone maker in the world won't even make high end phones for Verizon......I suppose thats becasue they want to keep them that way,
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Lol. Nokia, the worlds largest phone maker, doesn't do much of anything in the US. GSM being their medium of choice, ATT does get the trickle down effect, so it's not all bad.
Socialism implies a lack of choices, competition, and in many cases, quality. As an individual, you could argue the case for these things, but as a whole, you would just look silly. Well, sillier.
Verizon may not be for you, and their choices may limit you in a capacity that you perceive to be damaging, but that's ok- Because you have choices...In a nice, non-socialism kind of way...
Socialism implies a lack of choices, competition, and in many cases, quality. As an individual, you could argue the case for these things, but as a whole, you would just look silly. Well, sillier.
Verizon may not be for you, and their choices may limit you in a capacity that you perceive to be damaging, but that's ok- Because you have choices...In a nice, non-socialism kind of way...
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Kagehiru said:
Socialism implies a lack of choices, competition, and in many cases, quality. As an individual, you could argue the case for these things, but as a whole, you would just look silly. Well, sillier.
"A lack of choices" (Verizon's historic phone selection is notorious for being seriously lacking)
" Lack of Competition" (Verizon fan-boys often claim there is no competition)
"Quality" (defined by who's standards and to wat standards?) Quality to me is a fully featured phone that works most of the time to make phone calls and offers unlimited flexibility regarding it's feature set as INTENDED by the manufacturer.
The "case" is clear. Verizon offers the same GUI to everyone, There ...
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Verizon is often characterized as not having choices by those who, oddly enough, are choosing not use Verizon service.
Fanbois may say what they want, that doesn't make it true. Yourself, for instance... Fortunately we exist in a very competetive environment, to the benefit of all.
The gui arguement is a tired one. Yes, there is a standard gui. No, not all phones use it. No, most people don't care. Yes, there is a vocal minority who do. Yes, they can choose other carriers, we don't hold them at gun point. Well, most sales people don't, anyway. Hell, that makes me tired just writing it.
Quality? You're using the old academic fall back- everything is relative, who are we to say what something is or is not? Well, for the mo...
(continues)
Fanbois may say what they want, that doesn't make it true. Yourself, for instance... Fortunately we exist in a very competetive environment, to the benefit of all.
The gui arguement is a tired one. Yes, there is a standard gui. No, not all phones use it. No, most people don't care. Yes, there is a vocal minority who do. Yes, they can choose other carriers, we don't hold them at gun point. Well, most sales people don't, anyway. Hell, that makes me tired just writing it.
Quality? You're using the old academic fall back- everything is relative, who are we to say what something is or is not? Well, for the mo...
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Kagehiru said:...
Verizon is often characterized as not having choices by those who, oddly enough, are choosing not use Verizon service.
Fanbois may say what they want, that doesn't make it true. Yourself, for instance... Fortunately we exist in a very competetive environment, to the benefit of all.
The gui arguement is a tired one. Yes, there is a standard gui. No, not all phones use it. No, most people don't care. Yes, there is a vocal minority who do. Yes, they can choose other carriers, we don't hold them at gun point. Well, most sales people don't, anyway. Hell, that makes me tired just writing it.
Quality? You're using the old academic fall back- everything is relative, who are we to say what someth
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AvgJoe said:...Kagehiru said:
Verizon is often characterized as not having choices by those who, oddly enough, are choosing not use Verizon service.
Fanbois may say what they want, that doesn't make it true. Yourself, for instance... Fortunately we exist in a very competetive environment, to the benefit of all.
The gui arguement is a tired one. Yes, there is a standard gui. No, not all phones use it. No, most people don't care. Yes, there is a vocal minority who do. Yes, they can choose other carriers, we don't hold them at gun point. Well, most sales people don't, anyway. Hell, that makes me tired just writing it.
Quality? You're using the old academic fall back- everything is relati
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SystemShock said:...AvgJoe said:Kagehiru said:
Verizon is often characterized as not having choices by those who, oddly enough, are choosing not use Verizon service.
Fanbois may say what they want, that doesn't make it true. Yourself, for instance... Fortunately we exist in a very competetive environment, to the benefit of all.
The gui arguement is a tired one. Yes, there is a standard gui. No, not all phones use it. No, most people don't care. Yes, there is a vocal minority who do. Yes, they can choose other carriers, we don't hold them at gun point. Well, most sales people don't, anyway. Hell, that makes me tired just writing it.
Quality? You're using the old aca
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AvgJoe said:
Sprint's losing to ATT? Perhaps. But why since CDMA is the end all.
CDMA is still more popular in the US than GSM is. That hasn't changed, even with Sprint self-destructing via some poor business decisions. So yeah, I guess you're right, CDMA is better.
I would not poo poo pre paid, as
it is the path to post paid for many
That's the hope, anyway. The reality is, prepaid customers tend to be cheap and fickle, and this is reflected in lower ARPU from prepaid and MUCH higher churn (which in itself is an expense).
But hey, if ATT is that desperate for the low-rent customers... I guess GSM has to take what it can get.
But alas even pre paid c...
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SystemShock said:AvgJoe said:
Nah, the only thing I can't fathom is why a grown man would bother to troll all day long on a forum for a carrier he hates and has no interest in joining.
I mean, if that's your version of a social life, okay, but I think even shut-ins have more fun than you.
This is not a social life at all. This is your world not mine. I am having fun though. Just enjoy your twisting in the wind trying with all you got to defend a Cell phone carrier.
Sometimes it's the little things that bring the most pleasure. You will learn that someday. You indeed are a "little thing" in the scheme of things I deal with and enjoy.
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SystemShock said:
Says the guy who can't even figure out the blockquote tags... 🤣
Yeah you will have to excuse me... this is your world not mine....(Thank God)
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AvgJoe said:SystemShock said:
Says the guy who can't even figure out the blockquote tags... 🤣
Yeah you will have to excuse me... this is your world not mine....(Thank God)
Nah. Not even close.
Clicking on my name then Forum Msgs, we see 40 posts from SystemShock since February 12. For AvgJoe? 40 posts since Monday. 🤣 🤣 🤣
So this IS your world, not mine. And everyone in it loathes you.
Sucks to be you, sparky.
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it would have the same cap... your data on the smt5800 would be 29.99 plus 30.00 for BBA connect equals 59.99... sounds pretty similar to the 5 GB plan eh?
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I don't believe there is a cap on the Smartphone/PDA plans however because of the way the phone accesses the network it would be difficult/almost impossible to use more than 5gb, however if your useing the $30 tether package with your phone connected to the laptop as a modem then yes the 5 GB limit applies.
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The $39.99 plan has never been billed as unlimited, so that doesn't apply. The $59.99 plan was billed as Unlimited, but that was a couple months prior to the launch of the $39.99 plan. In short, there should have been no misunderstandings.
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The old $59.99 "Unlimited" plan was not truly unlimited either. It had a 5GB cap on it as well just to clarify.
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it wasn't a "cap" it was more like a high speed limit... once you hit your 5GB they'd cut you down to 200 kps
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