Question about the new AC plans
I have the AC $39.99 plan for 400 minutes. I called Verizon customer service about switching to the new AC $39.99 plan for 450 minutes. They told me that I could do so only if I enter into a new 2 year contract (I am on a 2 year contract now that expires on July 3, 2005). I asked why that is the case, since I had been told by Verizon on other occasions that one can always switch plans without having to enter into a new contract so long as one doesn't accept any new promotions along with the new plan. Since the new plan lists unlimited N&W and unlimited mobile to mobile as the only promotions, and since I already have both of these promotions on my current plan, it seems to me that I would not be accepting any new promotions with the new plan...
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I work in a verizon store. What you need to understand is the new plans as a whole are considered a new promotion. So if you choose the new plan you are not staying within your current promotion.
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Stiil the only difference is 50 minutes. Its not that much to extend your contract. Also if you not plannig to change carriers, what difference does it make if you extend your contract now or in july?? Are you going over 50 min. a month??
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I agree with you, it makes no difference if I extend now or in July. Either way, I'm very happy with Verizon and have no problem extending. I just didn't understand the logic behind why the new plan requires me to extend, when I had been told that Verizon did not require new contracts to change your plan unless you accepted a new promotion. Until now, I didn't realize that a new plan is considered to be a new promotion even though under the Verizon website it lists only unlimited N&W and unlimited IN calling as the only promotions.
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They are jerks with that new promotion bs. But i got alot of people jumping on to the new plans without even thinking about the difference. Those new rates were really designed to get new customers over.
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For some of us the new promotion is quite helpful. Im going to go from 400 mins to 450 and not pay anymore per month. All i have to do is extend my contract a few months which is fine with me.
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Accepting the new promotion will only require you to accept a 1 year contract from the date you change to it. You are not required to do a 2 year contract. The policy for accepting a new promo is like this:
- If your current contract has 12 or more months remaining, you can take any new promo and your contract will not change.
- If your current contract has less than 12 months remaining, then you must accept a new 1 year agreement.
If anyone tells you different within customer care ask for a supervisor.
This is policy, many reps don't seem to understand or just don't know.
If you are concerned about getting new equipment at promotional pricing or new every two, do not be concerned. The extension of contract will not effect ...
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- If your current contract has 12 or more months remaining, you can take any new promo and your contract will not change.
- If your current contract has less than 12 months remaining, then you must accept a new 1 year agreement.
If anyone tells you different within customer care ask for a supervisor.
This is policy, many reps don't seem to understand or just don't know.
If you are concerned about getting new equipment at promotional pricing or new every two, do not be concerned. The extension of contract will not effect ...
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Thanks. I must have been given the wrong information when I was told that I'd have to accept a two year agreement to get the new plan.
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I can assure you that TenuredVZWrep does not work for VZW because this information is completely incorrect. Not only is he wrong, but anyone who works in customer service would never tell customer's to "get a supervisor." That's just illogical.
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When the service rep you are dealing with refuses to acknowledge the facts, it's time to escalate.
I've been with VZW for close to four years. The policy described by TenuredVZWrep is 100% accurate. It is also true that the policy is widely misunderstood.
FYI: when you are referring to a group of people who use Verizon Wireless service, these people are CUSTOMERS. They are not "customer's." An apostrophe is used for possesion, as in John's book, my brother's cell phone, the customer's account, etc.
I've been with VZW for close to four years. The policy described by TenuredVZWrep is 100% accurate. It is also true that the policy is widely misunderstood.
FYI: when you are referring to a group of people who use Verizon Wireless service, these people are CUSTOMERS. They are not "customer's." An apostrophe is used for possesion, as in John's book, my brother's cell phone, the customer's account, etc.
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Thank you for reinforcing what I previously stated. I do in deed work for Verizon Wireless and have for 6 years. This policy is clearly made available via information provided to all representatives, however, for some reason it is not always implemented. Audits are currently being peformed to ensure that all reps within the company comply and follow this policy going forward. There is nothing wrong with asking for a supervisor if the representative you are speaking with is not portraying accurate information. Verizon Wireless puts great value on it's existing customer base and wants to make it as easy as possible for you to enjoy the lastest promotions available without asking too much in return. If you are a VZW employee and are confused a...
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I just wanted to state that TenuredVZrep is in fact %100 correct about his/her information. I am a RadioShack rep. and we offer this promotion as well. I myself have just switched from my old plan ($39.99 for 400 min) to the new one and i only had to extend my contract for one year since there were only 12 months left on my contract. Therefore, the elegibility date for an upgrade did not change.
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Contract end date has nothing to do with your equipment eligibility upgrade. The discount on equipment will depend on a couple things:
- You signed a 1yr contract ($34.99+) and have completed at least 10 months of it. (Price depends on how long you resign your contract)
- You signed a 2yr contract ($34.99+) and have completed at least 12 months of it. (Price depends on your rate plan tier)
- You signed a 2yr contract ($34.99+) and have completed at least 22 months of it. (NE2 Discount price assuming you renew for 2yrs)
Scenario:
You sign up for service January 1 2005. Regardless of if you extend your contract through price plan changes to any end date you get those discounts listed above. Now, ANY equipment discount resets you...
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- You signed a 1yr contract ($34.99+) and have completed at least 10 months of it. (Price depends on how long you resign your contract)
- You signed a 2yr contract ($34.99+) and have completed at least 12 months of it. (Price depends on your rate plan tier)
- You signed a 2yr contract ($34.99+) and have completed at least 22 months of it. (NE2 Discount price assuming you renew for 2yrs)
Scenario:
You sign up for service January 1 2005. Regardless of if you extend your contract through price plan changes to any end date you get those discounts listed above. Now, ANY equipment discount resets you...
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TenuredVZWrep said:
Accepting the new promotion will only require you to accept a 1 year contract from the date you change to it. You are not required to do a 2 year contract. The policy for accepting a new promo is like this:
- If your current contract has 12 or more months remaining, you can take any new promo and your contract will not change.
If anyone tells you different within customer care ask for a supervisor.
This is policy, many reps don't seem to understand or just don't know.
I'm sorry that misinformation is sometimes conveyed and Verizon Wireless is working very hard to get all customer care reps to understand and abide by this policy.
Appreciate the update and detailed info. H...
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The rep was wrong. Your New Ev 2 date/upgrade date ONLY changes if you UPGRADE equipment(get a new phone for discounted price). It never changes just because you changed plans. A 1 year contract should be available, but that's a bad idea, because it'll give you problems when you go to get your new ev 2 later on down the road b/c the computer will think you don't qualify.
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VZWCustServ said:
The rep was wrong. Your New Ev 2 date/upgrade date ONLY changes if you UPGRADE equipment(get a new phone for discounted price). It never changes just because you changed plans.
Thank you for the specific/speedy reply. So, to summarize:
1) My current AC400 was:
- a 2 Yr. term, activated late Nov. '04
- included NE2 and a Phone upgrade (CDM-9900)
2) My AC 400 plan can be upgraded to the AC 450, WITHOUT:
- change in end-date or NE2 timeline
- any additional adjusts or $$
Not intending to upgrade phone until something better (IMHO) than the CDM-9900 is available.
Thanks!!
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Just to clarify....Your contract end date will change because you are changing to a new price plan that has a higher amount of minutes for the same price as you currently pay for with the 400 min. plan. This constitutes a new contract for a different promo and will extend the contract end date, but the dates for your upgrades will remain the same as you have now because you are not getting a new phone
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You resigned a new 2 yr contract in Nov 2004 from what I understand. This means that at this point, you have more than 1 year left in your exisiting contract and no change in contract should be made including NE2 eligibility date.
Please for the love of GOD, VZW reps if you do not understand this SO easy to understand policy look it up by typing "price plan changes" in M&P or see your supervisor for additional training.
Please for the love of GOD, VZW reps if you do not understand this SO easy to understand policy look it up by typing "price plan changes" in M&P or see your supervisor for additional training.
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That's what I posted. Read my post again. I said that your contract will get extended for taking a new promo. I said the update date for new equipment will not change
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You were right. Although twice when I called Verizon customer service they told me over the phone that I would have to accept a two year contract extension to make this plan change, I just returned from a Verizon store where they told me that I'd only have to extend my contract for one year from today (which expiration date is approximately six months later than the July, 2005 expiration date that I would have had had I not changed my plan today) in order to switch to the new plan. I therefore just completed the plan switch on that basis.
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Hey Howard...
What you listed (nights and weekend, and in calling) would be promotional features, not the promotion itself. There are many different promotions that all include these promotional features. Each promotion has a group of plans. You can move back in forth on the plans in your promotion as often as you want without incurring a new contract, but anytime you want to another promotion (group of plans) even if that group of plans has the same promotional features, you will need a new contract.
Does that make sense? 😕
What you listed (nights and weekend, and in calling) would be promotional features, not the promotion itself. There are many different promotions that all include these promotional features. Each promotion has a group of plans. You can move back in forth on the plans in your promotion as often as you want without incurring a new contract, but anytime you want to another promotion (group of plans) even if that group of plans has the same promotional features, you will need a new contract.
Does that make sense? 😕
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It does, although this is the first time it's been explained to me in that way. Based on what I'm now discovering, I think that the prior explanation that I heard from the local Verizon people was incomplete.
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There are two types of promotions: promotional features (N&W, M2M minutes) and promotional price plans (450 minutes for the same $39.99 you have for your 400 minute plan). Changing either would constitute a new promotion.
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but if the 450 minutes for 39.99 is the new plan than what plan CAN you switch to so you dont have a new 2yr contract do the old plans still exist? or what it still dosent make no sense
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If your current plan is under the America's Choice category, you can switch at any time without having your billing cycle changed. You can extend your contract either 1 or 2 years depending on how much longer you have to go on your current plan. Once you switch, your plan is activated that day. So depending on how long you extend for, correlates to the date your contract expires.
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when you first signed up, the plans available were $39.99 for 400, 49.99 for 500, 59.99 for 800 etc. You can change back and forth between those without changing your contract end date. The NEW plans are only available to you if you sign a new 1 or 2 year contract. Does that make it more clear?
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The promotions go by quarters pretty much. You are free to change your plan to plans offered in July 2003 (I assume that is your latest plan time). Trying to change to a plan in 1Q05 means you must extend your contract either 1 or 2yrs because you are taking advantage of a different promotion. Obviously in some cases it wouldn't require an extension... for example, the AC $99.99 for 1Q05 is the same as 4Q04 ... so if someone signed up for a $149.99 plan in 4Q04 and wanted to shift down to a $99.99 plan without extending his contract, it can be done and he won't see the difference because the $99.99 plan for 4Q04 was still 2k minutes (midwest market).
Oh, and unless you don't plan on taking advantage of the NE2 (New Every 2) discount you'l...
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Oh, and unless you don't plan on taking advantage of the NE2 (New Every 2) discount you'l...
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