VZW Employees help? Plan change problem..
I had a 1350 minute / unlimited text plan with Verizon. I switch to a Family Share plan with unlimited text because my girlfriend is on Verizon and we talk A LOT because we're in different states right now..so I kept coming close to going over my 1350 minutes.
The problem is I switched my plan online and accidentally started the Family Share Plane in the middle of the billing cycle. So it cut my 1350minutes short and was using family share plan minutes before she even got her phone delivered.
This called me to go over by 95 minutes. The guy at VZW store said he couldn't change it. I called customer service and the guy on the phone told me he didn't have it in his system yet, and that it would be best to call back on Monday and they...
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The problem is I switched my plan online and accidentally started the Family Share Plane in the middle of the billing cycle. So it cut my 1350minutes short and was using family share plan minutes before she even got her phone delivered.
This called me to go over by 95 minutes. The guy at VZW store said he couldn't change it. I called customer service and the guy on the phone told me he didn't have it in his system yet, and that it would be best to call back on Monday and they...
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On Monday call Care and see if they'll credit the $38 or so because of the prorates. Since you're going to a higher rate plan, I don't think there'd be an issue. Don't know for sure because I work in a store, not Care.
Good luck!
Good luck!
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Explain to them that there was not a way to future date or back date the plan change, PLUS you should have gotten 500 bonus minutes for going to the nationwide plan from the America's Choice plan, which would have helped cover you for any overage. Just be really nice about it and you'll get someone to change it.
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I agree that you should call back. As long as you didn't go over the 1350 or the amount of minutes in the new plan then they should issue a credit to you. Just be nice about it and it shouldn't be an issue. Just explain to them that it was caused by the proration but if you had waited until the billing cycle you wouldn't have went over and it wouldn't have been an issue.
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vzwinagent said:
I agree that you should call back. As long as you didn't go over the 1350 or the amount of minutes in the new plan then they should issue a credit to you. Just be nice about it and it shouldn't be an issue. Just explain to them that it was caused by the proration but if you had waited until the billing cycle you wouldn't have went over and it wouldn't have been an issue.
Yeah, I've been nice with everyone I've talked to. However I still would have went over my 1350 by 5 minutes. Do you think that will cause a problem trying to get the other 90 or so minutes taken off the bill?
Thanks again for the replies.
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you actually should have received 500 bonus minutes to take care of any overage since the plan couldn't be backdated.
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I am confused on something here.. you got your bill and you were charged for 95 mins of overage, but when you called customer service your bill wasnt viewable by the rep?
Unless you were changing to the 700 min family share plan there shouldnt be any sort of problem, as your overall mins for the month would have been going up so as long as your total use was under the total available the reps shouldnt have any issue credited off the overage. If you were changing to the 700 min FSP, then your total available mins would have gone down for the month, and then the rep should still look a at the total available to the total used and ignore the fact the billing system cuts the month between the two plans.
Unless you were changing to the 700 min family share plan there shouldnt be any sort of problem, as your overall mins for the month would have been going up so as long as your total use was under the total available the reps shouldnt have any issue credited off the overage. If you were changing to the 700 min FSP, then your total available mins would have gone down for the month, and then the rep should still look a at the total available to the total used and ignore the fact the billing system cuts the month between the two plans.
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primus said:...
I am confused on something here.. you got your bill and you were charged for 95 mins of overage, but when you called customer service your bill wasnt viewable by the rep?
Unless you were changing to the 700 min family share plan there shouldnt be any sort of problem, as your overall mins for the month would have been going up so as long as your total use was under the total available the reps shouldnt have any issue credited off the overage. If you were changing to the 700 min FSP, then your total available mins would have gone down for the month, and then the rep should still look a at the total available to the total used and ignore the fact the billing system cuts the month between the two plans.
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The ability for the rep to "fix" the problem depends on the plan you were on before. The new plan you are on is a Nationwide Price Plan. Was the old 1350 ppl Nationwide or Americas Choice II? If it was NW, the fix is easy, just call in and they can back date the ppl change for you, and it will eliminate the overage charges. If it was AC II, then all that needs to happen is the rep needs to add 500 Migrations minutes to the acct and backdate to the beginning of the bill cycle. But these fixes only work if the bill cycle has not closed. If it has you might be out of luck. If it has closed you are going to have to be REALLY nice to get the credit applied to the acct. In general, this type of issue does not warrant a credit b/c the problem is no...
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