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Lost or Stolen phone?

ndulacd

Jan 5, 2005, 3:23 PM
How does Verizon handle missing phones? My fiance just called me and told me that she was using it this morning at work and when she left the phone was not in her purse where she put it.

I need to report this to VZW, but I don't know what the best way to do it is. We don't have money right now to buy her a new phone and we don't have the money to cancel her service early and break the contract. Its an older phone, one of the original v60c models. Any ideas what the best way to handle this is? Thanks for any help.
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SForsyth01

Jan 5, 2005, 3:37 PM
When my phone was stolen, VZW suspended my service without penalty until I could buy a new phone.

As far as buying a new phone, my warranty that I pay 5 dollars a month for covered the new phone (this was 3 years ago, though so I don't know if that warranty still covers it).

If you don't have the warranty plan, my guess would be that you have to buy a new phone outright (full retail price) unless you are eligible for an upgrade. I am not 100% sure about this, but it is my best guess.

You could also check ebay for used phones. You can sometimes get them cheap on there.
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uNt0uChAbLe

Jan 5, 2005, 3:42 PM
Pick up insurance on the phone, wait a few days then report it stolen, pay the deductable and get a new phone. Its not the most honest thing to do but if you are strapped for cash and cant afford to buy a new phone and you need it then you really have no other choice unless you want to be without a phone for a while. And of course I will get bashed for this but I am just giving suggestions.
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SForsyth01

Jan 5, 2005, 3:59 PM
That's a great suggestion since you say you are strapped for cash. The insurance is only $5 a month. There is a $50 dollar deductible for the new phone, but it is much better than paying full price.
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sammy2

Jan 5, 2005, 4:02 PM
With any ethical dilemma I suggest initiating six steps.

1. consult with colleagues and appropriate experts

2. identify the ethical issues, including the values, standards and legal principles

3. identify the individuals, groups and organizations that are likely to be affected byt the ethical decision

4. Who is impacted? Who has decision making responsibility and rights?

the last two steps involve documenting the decision process and evaluating the outcome.

A definition of ethics might include:

1.a morally acceptable belief and value system

2. acceptable norms of behavior in the society and culture inwhich one is raised or in which one lives and knowing instictively what is right from wrong.

3. Generally accepte...
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speck

Jan 5, 2005, 4:09 PM
"Bad boys, bad boys, what you gonna do? What you gonna do when they come for you..."
*keeps humming*
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SForsyth01

Jan 5, 2005, 4:12 PM
Now that song is stuck in my head.

Now, Mr. Philosophy has to realize that this is a wireless phone website with wireless phone forums. This is not a philisophical website where we relate Aristotle, Gallileo, Kant, Niche, and any other mideval to contemporary philosopher to the wireless industry.
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sammy2

Jan 5, 2005, 4:09 PM
based on another post of yours I can easily determine that you have a difficult time maintaining agreements (user agreement) and being honest. In fact you openly suggest that someone violates the law and a clear ethical no-no.

Is this how you would teach your child?
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SForsyth01

Jan 5, 2005, 4:19 PM
You can stick that premise where the sun doesn't shine. I work in an industry (and am a director of my department) where agreements (contracts) govern my every move and every move of my employees.

If you had any experience with this subject, you would know that every "agreement" has a certain amount of *wiggle room* that is not a crime to operate within that allowed space.

That is how business in this world functions. You don't think that phone companies make a ton of money each year off of people having their phones lost or stolen? You would be sadly mistaken. This is an example of the *wiggle room* for the carrier.

So, based on this, why is it wrong for the customer to operate within the same *wiggle room*?

And to a...
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speck

Jan 5, 2005, 4:24 PM
Insurance Fraud is not a crime?

I'll be... So that means if I burn my house down... I won't get in trouble!

Woohoo! Take that FBI! I've got me some *wiggle room*
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SForsyth01

Jan 5, 2005, 4:27 PM
I should have known you would have a smart comment.

Touche'.....Very good....
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shadedpain4

Jan 5, 2005, 4:33 PM
Insurance fraud is definately not "wiggle room within an agreement".
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speck

Jan 5, 2005, 4:35 PM
I know. It was funny though... šŸ˜Ž
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shadedpain4

Jan 5, 2005, 4:37 PM
I think it's kind of scary how previlant thoughts like that are in society these days...
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speck

Jan 5, 2005, 4:45 PM
I've pretty much come to expect it from an american market...

The only place where the best defense is deny, deny, deny...

It's more sad in my opinion...
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bmore

Jan 5, 2005, 5:50 PM
so go to canada or singapore and play in a tsunami fact is this IS the best country to live in EVEN with all its flaws ive pretty much come to expect stupid comments from you
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Tebor0

Jan 5, 2005, 6:03 PM
bmore said:
so go to canada or singapore and play in a tsunami fact is this IS the best country to live in EVEN with all its flaws ive pretty much come to expect stupid comments from you


Why don't you offer us some reasons for your superiority then? It's natural to be patriotic no matter what country your from but I'm pretty sure that country of yours wouldn't like the fact that you felt it was appropriate to factor in a tsunami in your "oh so clever" flame.

The Canada Singapore link simply baffles me. šŸ˜•
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speck

Jan 5, 2005, 6:08 PM
I never insulted the United States... It's the market... The American Consumer.

It is your opinion if you felt my comment was stupid... As my comment was an opinion.

However, did my post truly justify to make light of such a catastrophic event?
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shadedpain4

Jan 5, 2005, 6:13 PM
Congrats bmore! "Play in a Tsumani" wins the award for most insensitive comment of the year. I know its only January 5th, but it's gonna be hard to top that one.

Congrats for making light of something that has killed almost 200,000 men, women, and children.

Way to go!
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BetterThanJake

Jan 5, 2005, 7:33 PM
Have to agree, it was a pretty senseless comment. Right up there with "go die in an earthquake" or "contract ebola".

And what in the world did tsumanis have to do with patriotism anyway? šŸ˜³
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PhoenixAshes

Jan 5, 2005, 7:36 PM
BetterThanJake said:
Have to agree, it was a pretty senseless comment. Right up there with "go die in an earthquake" or "contract ebola".

And what in the world did tsumanis have to do with patriotism anyway? šŸ˜³



I guess he thinks that the US has no natural disasters. I think he should have been at my mother's house on May 3rd 1999. That was a very american F5 that ripped through her house and nearly killed her and the rest of my family.
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BetterThanJake

Jan 5, 2005, 7:50 PM
Agreed. People just do not think before talking or typing some times. Hope your family did not suffer any serious injuries.

Yes, between earthquakes, flash floods, tornadoes, hurricanes, blizzards, and terrorism, the US is far from being safe from catastrophes itself. Therefore our ability to point and laugh at others' misfortunes is rather limited, unless one is an idiot.
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sammy2

Jan 5, 2005, 4:25 PM
If you can point to the legal wiggle room that you refer to you might have a point. Without pointing to the contract paragraph that allows sucha action the misrepresentation is unlawful and unethical. The advice did not include telling the truth and allowing the company to decide for themeselves if they want to make money off the customer by allowing him to take the action suggested it mentioned only avoiding the truth.
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SForsyth01

Jan 5, 2005, 4:29 PM
And you have NEVER done anything like this before in your life? You have never done any thing un-ethical? that is a load of BS!!!!

Read your Insurance agreement (if you are with VZW). There is room for error. And what they don't know won't hurt them.
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sammy2

Jan 5, 2005, 4:42 PM
What they might not know hurts all of us. You have stated 3rd grade reasoning. The cost of insurance goes up with the increase number of claims. That cost you and I.

I never stated what I have done or not done in my life. Apparently you think you know me and every decision I have made.

Commercial Inland Marine (the Hartford) which is one of the carriers of such insurance specifically states that the policy is void in case of fraud (general conditions section F.1 -- concealment, misrepresentation or fraud.

they continue to state in F.5 Policy Period --"We cover loss copmmencing during the policy period shown in the declarations.

I suggest that if you specifically see anything in the policy that allows for such action that le...
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sammy2

Jan 5, 2005, 4:44 PM
the abovce post includes quotes from teh Assurian Insurance Services Inc.(Hartford is the underwriter).
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speck

Jan 5, 2005, 4:21 PM
Here's the kicker...

"Who's more the fool? The fool them self, or the one following the fool?"
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sammy2

Jan 5, 2005, 4:29 PM
Life is not always easy and for anyone to always try to chose the easy path they will experience a life of anguish. Don't get me wrong if I can do the right thing AND be pain free than great but pain free is not always the highest calling.


We have no idea what the original poster will chose to do.
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saribeth

Jan 5, 2005, 4:14 PM
I thought Verizon only allows you to add insurance within 7 days of purchase of a new handset? Also, doesn't it take 30 days for the insurance to even kick in?
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sammy2

Jan 5, 2005, 4:15 PM
I appaud your creativity but I am saddened hearing the ease at which you promote such a decision. Is this part of your life strategy or is this simply your muchismo talking?
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uNt0uChAbLe

Jan 5, 2005, 5:58 PM
Haha I knew what I said would make people mad but jeez. I personally would not ever do something like this but there are people that would. Lets not try and pretend there arent any dishonest people out there. There is no extent of what people will do when their funds are low and something needs to be done. I simply said what someone was bound to say. Ease up people, it was just a post to a question and an ethical debate.
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sammy2

Jan 5, 2005, 7:22 PM
Are you suggesting that because someone was bound to state the option that it is Ok for you to do so. Is your suggestion any more ethical because somepeople are dishonest and might take your suggestion? You were the second responder so I do not believe that you were considering the issue as an ethical one. If so you certainly did not frame it as such.

At this point I do not beleive the speeds on your bike will let you backpeddle fast enough.

I still have not heard from you stating that you indeed believe it to be unequivically unethical. When clear immoral behavior is present we should all intervene. Certainly there are many behaviors that are not clear cut, when one tries desperately to balance the added value to all human conditi...
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speck

Jan 5, 2005, 9:19 PM
My favorite saying would be...

"Do not try to backpedal like the fundamentalist on Jan. 1st, 2000."
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uNt0uChAbLe

Jan 5, 2005, 11:18 PM
Umm I think I did say that I would NOT do this myself. I was simply giving options. This is what I hate about these forums. You give an opinion and people jump all over you. If I didnt say then someone else would have.
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shadedpain4

Jan 5, 2005, 4:30 PM
That wont work. For one insurance can only be added within 15 days of phone purchase. Also, a completed call needs to be made on that phone *after* the insurance is added.
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shadedpain4

Jan 5, 2005, 4:31 PM
Not to mention if you could do it, it would be insurance fraud.

Just report the phone lost. They will suspend your service for up to 30 days. During that time you wont be charged for service on that phone. Then find out if you are eligable for an upgrade. When you get your new phone, seriously consider insurance on *that* one.
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Tebor0

Jan 5, 2005, 5:20 PM
Exactly. It's fraud.

I'll say the same thing I did in another thread I posed in with the same topic today.

If it's ok to screw the provide or insurance company over it's seems only natural that the company should be able to return the favor.

For those who decide to commit insurance fraud like mentioned I sincerely hope that in the future we see an "XXXX company sucks because they charged me this... Iā€™m getting screwed!!" post from you.
At that point we'll all have a good chuckle. šŸ™‚
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walkingincircles

Jan 6, 2005, 12:13 AM
Just 1 problem with that scenario... you have to add insurance within 7 days of purchase. ā˜¹ļø
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bmore

Jan 5, 2005, 4:18 PM
yeah man just call up verizon get the total equipment coverage ask them when it goes into effect then report it stolen you do however have to file a police report cuz they need an incident # just remember that you are only allowed 2 claims over a 12 month period then the insurance provider drops you n you gotta wait a whole year before you can re enroll good luck bro though ethics out the window n keep wifey happy with your master plan good luck!!
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SForsyth01

Jan 5, 2005, 4:21 PM
Watch it. You have just opened yourself up to many moral and ethical attacks from Sammy2. I have gotten them myself for the past few posts.
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bmore

Jan 5, 2005, 4:26 PM
i dont care about sammy i live in the real world find jus call vzw and find out how long it takes for the insurance to kick in it never hurts to ask and imo you realy should get it on both phones as well
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speck

Jan 5, 2005, 4:30 PM
Forget the moral and ethical debate...

A crime is a crime... Whichever way you look at it or whatever reasoning you create... If you get caught you are held liable for commiting a felony...

The same maximum penalty will apply.. After all, it is insurance fraud.

I'm glad you personally don't think it's bad since it's just a cell phone... But apparently the government still thinks it's bad because they can still throw you in jail.
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bmore

Jan 5, 2005, 4:31 PM
hey if the ref dosent see it its not a foul
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speck

Jan 5, 2005, 4:34 PM
Like I said... It is your choice... But should you get caught, know that you could face a prison term... You know... The one with the cell mate that thinks you're perty?
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sammy2

Jan 5, 2005, 4:51 PM
Is that what you mother and father taught you?

anything you can get away with is good to go.

What informs your determining your own restraint?
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bmore

Jan 5, 2005, 5:47 PM
hell yeah pimp the system make things work for you cuz aint nobody going to jail for cell phone insurance fraud are you kidding me? and yeah anything i CAN get away with IS good to go "never let a sucker keep his $$$" who knows maybe youll run into the stick up kids ha!!!!!!!!!!
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speck

Jan 5, 2005, 6:03 PM
Ah... the comment I was waiting for...

Insurance Fraud is insurance fraud... does not matter what the product is... There are no "degrees" to a felony... And BTW, people have gone to jail for it. They don't list it as "Cell Phone Insurance Fraud." it's still labeled "Insurance Fraud." same crime... same penalties... there's no lesser of two evils.
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sammy2

Jan 5, 2005, 5:01 PM
I'm just happy to know that my parents and community actualy cared enough to correct my behavior when it needed it.

If my parents learned I had done something wrong and was corrected by another adult they supported the correction.

It sounds as if you do not want to be responsible to anyone but yourself. As long as you interact with others, we have a right to judge your action (g-d can judge you soul).

Go ahead call your parents and see what they say about this. Also don't forget to ask you boss (if you have any). I would be interested to learn if you still have a job by the end of the year.

In 2004 I wa part of a working team effort for the Better Business Bureau to give an award on ethical business behavior. My business is m...
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sammy2

Jan 5, 2005, 4:48 PM
Why not call a manager in VZW and tell them what happened and see if they can work something out for you. I do not work for VZW so I can not suggest what may in fact be their response. I know they would like to keep you as a customer without annoying you so I would tend to believe they would get creative within their boundaries.
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sammy2

Jan 5, 2005, 5:06 PM
Not only does uNt0uChAbLe have an interesting perspective but the posting violates the use agreement for the forums.

You may NOT:

1. Submit illegal postings or postings of topics of an illegal nature;

Wiggle , wiggle
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muchdrama

Jan 5, 2005, 7:24 PM
ndulacd said:
How does Verizon handle missing phones? My fiance just called me and told me that she was using it this morning at work and when she left the phone was not in her purse where she put it.

I need to report this to VZW, but I don't know what the best way to do it is. We don't have money right now to buy her a new phone and we don't have the money to cancel her service early and break the contract. Its an older phone, one of the original v60c models. Any ideas what the best way to handle this is? Thanks for any help.
Find someone that might have a Verizon compatible phone you can use in its stead.
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extremedave

Jan 5, 2005, 10:10 PM
muchdrama said:
Find someone that might have a Verizon compatible phone you can use in its stead.

That's about the best you can do unless you can find a compatible phone at a reasonable price on ebay or whatever. I ran my own phone over once early in contract, CS was very polite but would do nada. Ended up buying one from another CDMA carrier for retail and put in on my plan.

Lesson? SAVE your old phone!!!
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extremedave

Jan 5, 2005, 10:16 PM
just ran across this site, decent prices for equipment only

http://www.infosonics.com/store/category.aspx?catego ... »
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bear-vzw-csr

Jan 6, 2005, 12:42 AM
If that's her original phone, then it's probably close to two years old. The v60c hasn't been sold as a brand new phone for a long time.

If you haven't purchased a phone at discounted pricing for almost two years, then you are probably eligible to buy a brand new phone at promotional pricing with a new contract.

It doesn't matter if you started a new contract a couple months ago to take advantage of a new plan. Verizon will look at how long ago you bought the phone.

There's a lot of fine print here, and the original post doesn't provide enough information. To get promo price, you generally have to be on a plan that is at least $35/month. There might be some other reason that this guy's fiancee can't buy a phone at promo price. She m...
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