buying fom an indirect?
If I renew my current contract and buy new phones from an authorized agent, and say 6 months down the road the phone goes bad. Can I go to the Corp store to exchange it, etc.?
Also, lets say during the first 15 days I change my mind about my selection, would I be able to exchange at the Corp store, or do I have to go back to the agent I bought it from?
Thanks
As far as the first 15 days I can almost guarantee it has to go back to the agent.
...just a thought.
As for the OP. Indirect agents own their own equipment, their return policies are not set by Verizon Wireless but by their owners. Also, MOST indirect purchase their phones and sell them out as new. If they are new and is a phone that VZW supports then any retail store that carries FRU stock will switch you out if you have an issue. As long as it isn't water or physical abuse and under one year there would be no fee for this transaction. If the phone is over 1 year and no water damage or physical abuse then there will be a 50.00 charge. If the phone is water damaged or physical abuse then no exchange...must go through insuran...
(continues)
The agent is a good friend of mine, his store is far away from my house, but I rather give him the business. So I just wanted to make sure that I have the ability to exchange it if something goes wrong, since I had to do that 2 times with my current razr.
Within those 15 days you have to go to the indirect store you bought it from since if you go to a corporate store they'll just say it's not in our stock.
I know this all too well since I work for a indirect company.
But having problems with the phone? You still have a 1 year manfactuer warranty. Exchanging the phone out? Wow. I'm with verizon and they have never gladly jsut exchanged my phone out without a big hassle.