new data billing...hint its a rip off
thom06 said:
sure....BUT if you don't have a VCAST phone there is no way to pay for data other than 1.99/megabyte...that's what my major issue with the plans is
Those that have a vcast capable phone can just ad the $15 vcast pack (or $25 if they have/want TV as well) and receive unlimited megabytes. If one does not have a vcast capable phone there is a non-vcast capable phone $15 feature for them that will do the same thing!
vzwinagent said:
Oh wow... we were told in training yesterday that there would be no such thing!
Sorry to hear that! If you have a minute or two you might want to send an email or reach out to that trainer and reference them to the parking lot question page for this class. A non-vcast capable phone $15 feature is question that has been asked a lot and details of it are highlighted there! Even pass on the word to anyone that was in the class with you! It will be available
vzwinagent said:
Our class was a joke. We had to tell the trainer that the text packages werent going away. He tried to tell us they would be no more and that text would work like data. This was our account mangers boss!!
Wow, txt packages..man I dont have a reply for that one 😢 I highly suggest passing on feedback about all of your comments from this class!
vzwinagent said:
Oh wow... we were told in training yesterday that there would be no such thing!
Hey all the new details have been uploaded, take a few mins to check them! Esp since 99.999% of the details another posted are incorrect. If you have any other questions on them shoot me an email or PM
thom06 said:
there is NOT an unlimited data package for nonvcast phones...not sure where you are getting your data from but mine is straight from the horse's mouth...aka my IDR and her boss...i won't get into a pissing match with you "Logic" but maybe you should check your facts as well
Both the IDR and the horse are wrong as well then! If you still question this, feel free to email or IM me your work email address, I will be more than happy to provide you and your IDR the supporting (and correct) material! Then we can talk about facts
You are correct! I did not say that you could add a vcast package to a non vcast capable phone. Go back and take a look again please.
I said there will be a separate $15 feature available to offer customers that do not have a vcast capable phone! This feature will give them the same unlimited megabytes of billing that one would have if they did!
aavera said:
The exact words in our webiner were If the customer does not have a v-cast phone, there is no plan that would allow them to avoid the per MB pricing. Like I said earlier, if you have any training informaton (QRG's or any other written varification of such a plan) please PM me with it! I would love to be able to share with my co-workers and my IDR.
All the new plans and features have been uploaded, I just got your PM. Tomorrow I will send it to you! After you get it let me know if you have any other questions or need anything cleared up
thom06 said:
there is NOT an unlimited data package for nonvcast phones...not sure where you are getting your data from but mine is straight from the horse's mouth...aka my IDR and her boss...i won't get into a pissing match with you "Logic" but maybe you should check your facts as well
Now that all the new nationwide pricing plans and details have been loaded, is there anything you would like to say now?
I suggest you review them and pass on to the horse and the horses boss!
Oh look, a $15 NON EVDO UNLIMITED MEGABYTES feature! I wonder what that is for... 😁 😁
Know your facts three times over the before you tell someone that is 100x closer to the details than you are to check their own!
...
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wombough said:
no alltel still charges min for data!
Again, lack of attention to details! Go back and read again please. I did NOT say all carriers, did I? What I said was VZW is one of the last making the change! That statement indicates and lays out that some others still have not! Understand now?
wombough said:
ok smartass they were one of the only ones to charge voice for data. Understand now?
Much better, smartass
Heather said:
Don't worry alltel will swich soon. They always copy everything Verizon dose 🤤
hahah Isnt that the truth!
'll be charged the cost of the download, plus the data associated with downloading it. Of course this is only if you switch to the new Nationwide Plans.
wfine81 said:
Yeah, it sucks, I really got a chuckle out of the "online training" in eroes, and how they try to "spin it" as how were atually saving the customers money, when in fact, were bending them over and using a sandpaper condom.
Then you obliviously did not pay attention to the details of the training (which is usual for most). Most likely rushed through it just to get done with it so you could get back to the sales floor, and then later come here to complain about something you at best understand about 35% of the details outlined in it! Great job, you should be proud about knowing your product and service!
Why should you use 2mb (1.7) to donload VZ Navigator ($4 of mb) AND still have to pay full price for the application?
thom06 said:
one upside to the new plans...unlimited data packages for PDA's/BB's went down $10...
There has been NO change to PDA/WS data packages. There is a change coming on Blackberry plans, but it is not $10.
Were you even awake when you went through these??? Nevermind, just do us all a fovor and dont post anymore details on this topic ok! Not one of them has been correct yet! 🤭
gozvzw said:
Actually there is a change to both PDA and Blackberry plans they will go down $15, not $10. Even better! Maybe you should check your facts and not spend all your time telling everyone else to.
Did I say that Blackberry plans were NOT changing, um nope! What I did say is..
"There is a change coming on Blackberry plans, but it is not $10."
Which is 100% correct. I did not say the Blackberry plan was NOT changing, there is a very big difference. I pointed out what was not correct (again) about the details posted.
Maybe you should have read the details before your post. You would have caught that if so. So again, my reply was correct and validated.
Can you tell us about the P...
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thom06 said:
one upside to the new plans...unlimited data packages for PDA's/BB's went down $10...
All new plan and feature details have been uploaded.
PDA and BB plans did not change by $10!
We are on I told you so #3 & #4 now!
NO change in the PDA/WS unlimited plan!
And a $29.99 ($15 less plan) unlimted plan for BB for those THAT ARE USING BIS set-up only is now open! This plan will NOT work with those using BES service
thom06 said:...
sooo thanks to verizon's greed the nationwide plans are billing everything (well not everything, but the exceptions are few and far between) per megabyte ($1.99) which they also round up. the only way to get unlimited megabytes on a phone (not a pda/bb) is to have a VCAST phone, there is no option for a non VCAST phone...supposedly its good for us reps b/c we can sell more data, BUT not everyone wants a VCAST phone and yes its my job to talk them into it...but to be honest i don't like to sell things to customers that they don't need and won't ever, ever use...some people hands down don't want a to pay that $15 a month, but still use get it now quite a bit...which will be billed as megabytes...opinions anyone
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robtheman said:
Wow. Do you have a Verizon tattoo anywhere on your body?
Nope, just an employee that cares (and pays attention!)
thom06 said:
there is NOT any unlimited data package for non vcast phone, just confirmed by my IDR and her boss...
I repeat a prev reply..
you might want to reach out to that IDR (or trainer) and reference them to the parking lot question page for this class. A non-vcast capable phone $15 feature is a question that has been asked a lot and details of it are highlighted there! It will be available.
thom06 said:
there is NOT any unlimited data package for non vcast phone, just confirmed by my IDR and her boss...
The new details have been loaded.
YES there IS an unlimited megabyte sfo for non evdo phones!
I told you so #2
This change only has a chance to benefit customers that use mobile web already, any other customer is going to be negitivly impacted by these new plans. It is going to be a nightmare for customer service and result in more mobile web blocks and application blocks than ever before.
And as for the prices that AT&T and Sprint charge doesnt matter, they dont round up. If you have 10KB of data transfered on AT&T, you pay 10 cents. That same 10KB on VZW will be $2.99.
If I use the e-mail function in Mobile Web, that'd probably just count towards using Mobile Web pages (which for 100 pages will come out to 1.99/mo).
But how would Mobile Email get charged?
Thanks!
mobile email
instant messaging
pix
flix
sms
video clips
espn mvp
mobile web browsing
Gin browsing
VZ Nav is included also if I remember correctly
Did I miss something?
Customers will have peace of mind knowing that they don't have to worry about overages for all of those features.
vzwinagent said:
I believe I saw that mobile email will use data if you don't have it as a part of the Premium plan or don't have VCast.
That is correct!
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1. What customer is going to understand MB's? You have to pay for the cost of the d/l, plus the size of the d/l in MBs.
2. You cannot backdate these price plans. Since these are going to be the new plans if you want to change tier (going from 450 to 900 minutes) you must go the nationwide price plans. So, if you're going over your minutes during the month be aware you're going to pay overages
3. Every other carrier bills in MBs and VZW is the lowest, but does a customer care about this? NOPE! The only thing they care about is what VZW does, who cares that they have the lowest pricing for MB in the wireless industry.
4. Any internet usage would just take out of your m...
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dalily21 said:
5. Oh yeah, you can't backdate adding VCAST so, unfortunately you're going to eat all your MB usage
There is nothing to eat (except the above statement 😉 )
If the customer is on a new MB billing plan you will 100% be able to back date a vcast pack (or the $15 unlimted pack for non-vcast phoens) for a customer!
You can not backdate a vcast pack on AC plans b/c it is based on MOU billing! The NEW plans will NOT be MOU based so you will be able to backdate vcast
You can backdate between MB/KB billing plans or features. But can not backdate between MOU and MB/KB plans or features. This was also highlighted in the training
primus said:
Last time I tried to backdate a pay-as you go data to the unlimited data ACSS would not allow it. Backdating to the data+voice plan works, but vision doesnt do it right and customer will sometimes bill for data used on the old unlimited plan up to the date that the data+voice plan was put on. It doesnt happen often, but I have seen it.
I know what you mean about the PAYG or even a data plan, seen that same thing happen here or there too. But we wont have to worry about that with the new plans at all b/c the price plan itself is a kb/mb billing base. So after they are on it the direction or relationship between plan and features and will always be kb/mb to kb/mb, so no interference or set-back...
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Existing customers will understand the MB billing just as easy as they understood mins of use billing. It is all in how we explain it or position it to them! They understood the old concept of; You pay for the download PLUS the time it takes for it. They understood if I send pix or flix it comes out the package I am paying for monthly PLUS the time for it. And etc for other features "its PLUS...", its not that different in terms of understand for the customers.
And also keep in mind that for new customers this will even be LESS of a concern! If they are porting in from another major competitor the MB billing i...
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Myke3630 said:
The $44.99/$49.99 blackberry data options (as well ac email plans) will not be going away. They are being supplemented by lower end plans. These lower end plans are just for internet and BIS (pop3 and imap email), while the $44.99/$49.99 will also offer BES (corporate server) connectivity. Which plan is needed depends on the customers usage.
yep, I wanted to try and explain this one as well the many other corrections but just gave up since a few feel so strong for their details.
So figured I will just kick back until the 1st of the month when the new plans and features drop, and then 😁
Example #1
New plans: Free mobile web, 100 pages view month, $1.99
Old MOU plans: pay $5 for same mobile web service plus uses airtime peak time hrs.
If I also went over my airtime 10 min at 45 cents minute using web, another $4.50 in airtime overage. I get the same thing for $1.99 on new plans/
Example #2:
Old MOU plans:
My child likes to download ringtones at peak time hours. Let's say I go over my airtime just 5 min at 45 cents min...that's $2.25 in overage plus the cost of the download.
New Plans: round up at the of month to nearest megabyte of usage, same tone is costing 1.99
Meg instead of being over 5 peak min at $2.25
So, it depends on how use the service, you could look at 200 mob web pages fo...
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Regardless, the new data charges are much worse for me personally. I used to browse around on Get It Now when I was bored at the airport (or wherever). I wasn't necessarily downloading anything. Now I'm going to get charged for that. Lame.
robtheman said:
You could also completely bypass a Get It Now type of service and just transfer games/ringtones/whatever using bluetooth for free.
That was in reference to being on a different carrier. Obviously you can't do this with Verizon. Being forced into data charges would be more expensive than if you just transferred the files via bluetooth.
In any case...I'm not sure it's cheaper. It's definitely more expensive for me, and I'm pissed off about it.
So, unless your a 14 yr old kid that downloads 10 games a month, theres no real cost difference.
You could download a bunch of ringtones for the 1.99 rate.
As for the games and whatnot...
I was under the impression that you would still be charged in a similar fashion for games. $4 subscription, $6 full access (or whatever the price for that app is). You would have that $4 or $6 charge plus the data charge for "surfing" around. So the cost of whatever you're download will go up by $2.
The newer plans are better for people that use this stuff a lot. They suck ass for people that use it once or twice a month.
🙄
Regardless, the new data charges are much worse for me personally. I used to browse around on Get It Now when I was bored at the airport (or wherever). I wasn't necessarily downloading anything. Now I'm going to get charged for that. Lame.
Now you're going to get charged? No. You will not be charged unless you change your plan. Do not change your plan and the new pricing will not affect you.
But the other thing is, you aren't charged for browsing GIN. You're only charged when you actually download something. So on the new plan, you can browse as much as you want. You just get that extra $1.99 charge when you download.
Also, robtheman, it is cheaper than other carriers. When I had Cingular awhile ago. I paid about $6 for one ringtone. It was $2.99 for the song, plus $3 and some change for the kb. And that was actually purchasing the song online, to save some time. It would have been way more if I had spent time browsing on the phone.
basically we couldnt stay MOU forever we had to get with the times and bill data for data and minutes for minutes, No one bills MOU anymore.
Someone isnt going to like it no matter what we do. you dont have to change your plan tho and its really not a huge deal
wow
that makes total sense. VZW employees not being trained well??? Maybe VZW employees not listening well, but the training is the most thorough in this industry by a landlslide.
IamTheGodfather said:
cheapest plans in the industry and thats something you dont care for?
wow
that makes total sense. VZW employees not being trained well??? Maybe VZW employees not listening well, but the training is the most thorough in this industry by a landlslide.
Couldnt agree more!
Do the trainings yourself, pay attention yourself, do your job yourself!
"Incorrect details were given by verizon idr....so there"
"So there"... 😁 what is this the 4th grade!?!!? "SO THERE"...wow, thats all that can be said on this one!
thom06 said:
well like i said earlier i was repeating what my idr had said to me verbatim, so yes it might have been incorrect, but its not like verizon actually trains any of their employees very well as evidence by these "incorrect details" as you put it, if you want to be an ass and say "i told you so" feel free, but my point was that these new plans are just not something i care for.
Wow, and I thought you made an ass out of yourself before! You above statements even tops all the previous ones! "its not like Verizon actually trains any of their employees very well as evidence by these "incorrect details"
Reality check for you...VZW consistently ranks year after year as one of the top t...
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