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Why is VZW not #1?

schnozejt

Dec 7, 2004, 7:06 AM
To the people who hate VZW or just plainly love the company they work for or love the wireless service provided to them (which is relative to where one works and plays).

Why does VZW keep adding a considerable amount of new customers to their current base and have the lowest churn rate out of all the customers?

I read all this quantitative data about how VZW's CDMA network stinks and all great quantitative data on how Cingular's GSM is awesome, yet the net adds and churn #s don't add up to the unbiased quantitative data provided.

One can easily point out that there is direct correlation between network superiority, net adds, and churn rate GIVEN the average consumer isn't stupid.

Given the prior statement, why is VZW not #1 as st...
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schnozejt

Dec 7, 2004, 7:09 AM
Made a mistake, 2nd paragraph should read.

Why does VZW keep adding a considerable amount of new customers to their current base and have the lowest churn rate out of all the wireless companies.
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CainMarko

Dec 7, 2004, 8:55 AM
Because they bend over backwards to get new customers and take it in the rear when customers threaten to cancel... kinda like when you threaten to cancel with AOL... they start giving you free crap just so they can count you as a subscriber...
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jhmlbrgr

Dec 7, 2004, 9:58 AM
Actually Cain that is not true at all. VZW probably bends less and gives away less "free stuff" than most carriers. Take a look at the promos right now. It is Cingular doing 9.99 for extra family lines, while Cingular and Sprint offer and option for 7 pm nights, and it is T-Mobile giving you a three day weekend, and it is Nextel offering free incoming calls, and do not even get me started about the biggest sham in the entire industry (rollover minutes).

Looks like all the other carriers are the ones that need gimmicks to attract and keep customers.

What does VZW offer, the most reliable network, top marks in customer service, fastest data network (EVDO), phones that go through rigorous testing to avoid end user problems, a built i...
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schnozejt

Dec 7, 2004, 10:07 AM
I'm pretty sure J that Cain has 1st hand experience on what he stated prior to your post. Cain does not make up stuff and he uses only hard facts.

Cain please provide me w/ an article or something of where you found this info.
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CainMarko

Dec 7, 2004, 1:50 PM
like I said in my reply to him... I am going by my own experience and by what a few of my friends who work for VZW have told me.
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speck

Dec 7, 2004, 10:40 AM
Just need to state... Quit calling rollover a sham... I swear you don't understand how it works yet continue to sit there and insult it...

But back to the subject... the #1 spot is determined by Customer base and network size... always has been... This post was longer than this originally but do to a mistake on my end I lost it and do not feel like typing it all up again... So here's the short version:

VZW gets props for 3rd qtr report
Cingular gets props for smart decisions
Disagree w/ Cain's statement; VZW has never been one to issue courtesy credits as the rest of the industry.

Point out that VZW has the most reliable CDMA network, cust svc is an industry leader, too bad VZW has no clue what to do w/ EVDO (like having a Dodge ...
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uNt0uChAbLe

Dec 7, 2004, 11:28 AM
They dont know what to do with EVDO? Umm actually they released the vx8000 to people in the DC/Baltimore area to test on their new EVDO network. So that is definately up and running its just now ready for the public yet.
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speck

Dec 7, 2004, 12:53 PM
So, based on your post... I can say that Cingular has the best data network offering UMTS/HSDPA offering phones through Ericsson, Lucent, Siemens, and Nokia... So what if it's still being tested in the Atlanta area... right?

What I meant by VZW not knowing what to do... is the fact that there is so far only one EVDO phone announced... Manufacturer's haven't exactly lined up to provide VZW with restricted phones... AND VZW still has not announced any services that will take advantage of running an EVDO network... They're relying on the fact the EVDO has faster data transfer... And EVDO is a great technology don't get me wrong... but VZW hasn't really done anything that makes me desire it...

Cingular has already launched MobiTV and is s...
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uNt0uChAbLe

Dec 7, 2004, 2:04 PM
Actually VZW is offering a similar service as MobiTV called MobileMedia. The vx8000 is the flagship EVDO phone and there are several other phones that will support EVDO. Just look them up here on phonescoop. And I completely agree with you that UMTS/HSDPA will be awesome and probably be the best data network around. But when it comes to being able to make an emergency call in the middle of nowhere that awesome data network is going to be worthless while a trimode VZW phone will get you help.
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speck

Dec 7, 2004, 2:15 PM
I definitely agree with you there... I have faced several rural areas down south that are purely Analog... And yes... I secretly start wishing I had a tri-mode phone... But in all honesty... Analog will soon be a thing of the past thanks to the rural providers jumping on the 2G wagon, and if you're looking at either VZW or Cingular's coverage map we are getting closer to 2G covering the entire nation... Now as far as Emergencies are concerned when i'm in a rural area my GSM phone will still switch to emergency calls only... So if it's a dire emergency thanks to the FCC i can still call 911...

And this is honestly the first i've heard about MobileMedia, How is it? Is it just like MobiTV? Something I would definitely be willing to check ou...
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uNt0uChAbLe

Dec 7, 2004, 3:57 PM
I know nothing about the MobileMedia. I just checked out the vx8000 forum and read what people were saying about it who were fortunate enough to be one of the lucky testers of the vx8000.

So if it was an emergency and you were in a place where no GSM service was available you can still dial 911? I am not trying to sound like a jerk or anything but I honestly did not know that. What kind of towers or whatever do they use for emergency calls if there is no GSM?
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RUFF1415

Dec 7, 2004, 4:40 PM
This is true. Whenever a signal isn't available it says "Emercency Calls Only" on my phone and the right softkey activates an SOS call. I believe that it is actually a GPS satellite service that contacts the nearest 911 and sends them your location. No actual communication with emergency personnel, but still gets the job done. Thank God I've never had to use it myself. Maybe that will finally put to rest that annoying "Cingular doesn't have ANALOG so you can't make a call when you fall of a cliff and are probably dead anyway..." story. 🙄
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CainMarko

Dec 7, 2004, 4:58 PM
actually, Cingular does have analog... it just doesn't sell it for new activations. The GAIT nation plans included analog/GSM/TDMA and offered more coverage than ANY carrier on ANY plan. The reason GAIT plans were discontinued was because of the low number of subscribers... less than 5% of the entire customer base used the plan...
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RUFF1415

Dec 7, 2004, 5:15 PM
I know this and I was referring to solely their GSM network. I don't think other people know this. But my point was even if Cingular doesn't offer analog anymore, it shouldn't matter. If they want to make that emergency call leave it to the GPS service and stop making excuses as to why Verizon is "superior". Don't you agree?
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BetterThanJake

Dec 7, 2004, 4:43 PM
Analog will soon be a thing of the past thanks to the rural providers jumping on the 2G wagon

Really? How does that work economically? It seems like putting up an expensive digital tower in an area with 500 people in it would be a big money-loser no matter what.

I would think that long-range (50+ km) 3G technologies (like CDMA 450) would have a better chance of covering rural areas digitally, due to the economics. But hey, if there's something I'm missing, clue me in.
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CainMarko

Dec 7, 2004, 5:00 PM
Well, regardless of what your opinion is... many rural carriers are going GSM and now Cingular will be helping many rural carriers go UMTS as well. Analog IS a thing of the past and will no longer be used by wireless companies after 2007...
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BetterThanJake

Dec 7, 2004, 5:29 PM
Economics aren't simply a matter of 'opinion', Cain. 🙂

I just want to know the business model. Without long-range 3G, how does any carrier (GSM or otherwise) make a digital tower out in the boonies serving a very limited number of ppl pay off?

(also, the FCC mandate of 'no more analog' appears to be for February 18, 2008, not 2007):

"The Federal Communications Commission (FCC) requires carriers to continue operating analog networks until February 18, 2008."

http://www.internetviz-newsletters.com/artelcom/e_ar ... »
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speck

Dec 7, 2004, 6:06 PM
"Economically" rural providers are having to 2G because Verizon and Cingular have headed that route... They have to choose sides... Some are going Verizon's route and some are going cingular's route... Why? Because they service areas w/ such a small number of subscribers they have to rely on roaming agreements... They have to make their money off the big dogs... Just as much as they're going w/ GSM... Alot of them aren't fooling themselves into thinking VZW will always support analog... For example Cellular South locally is a small time provider... They're making their network identical to VZW... Do you honestly think it's for the quality? No, it is because they want to try and make $$ off of VZW roaming... not just today... but in the long ...
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BetterThanJake

Dec 7, 2004, 6:34 PM
I dunno, Speck. Having a small local carrier invest in a 2G tower to serve a very limited # of ppl seems even worse of a model that VZW doing it themselves. Because if the small local carrier is relying on roaming agreements with VZW to subsidize the boonies towers, then they're splitting the revenue with VZW that they'd presumably use to subsidize. It'd actually make more sense $$$-wise if VZW just did it themselves, since they could straight subsidize the boonies with no middleman taking a cut.

But even then, it really doesn't seem to make sense in terms of return on investment, which is why I think its gonna be long-range 3G that really digitally covers all the rural areas... similar to what's just starting to happen in Africa and Br...
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speck

Dec 7, 2004, 7:54 PM
Keep in mind though... VZW or Cingular cannot "just put a tower" themselves... FCC regulations protect the rural provider by stopping the big companies from just dropping towers because if VZW and/or Cingular started making a footprint in all analog areas then it would no longer be a "competitive" market... I agree with you that it makes more sense to put the rural providers out of business and just build the network... but FCC regulation won't allow it to happen... Otherwise coverage maps would cover the entire nation and you wouldn't have to wait 14 months to get approval for additional spectrum.
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CainMarko

Dec 7, 2004, 10:58 PM
I guess that's why you don't make business decisions for those companies...
Oh and there are NO plans for CDMA 450 to ever be deployed in america... the "long range" technology of the future is GSM 850. Just ask Nokia... they just got hired to EXPAND Cingular's GSM to those hard to reach rural areas...
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BetterThanJake

Dec 8, 2004, 1:02 AM
Well at least you agree that long-range 3G has a future in America.

Good job Cain... you're almost getting cuddly 😉
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vzwinagent

Dec 7, 2004, 5:21 PM
I don't get the whole roll over minutes. It doesn't make any sense. Why would you pay to have extra minutes every month? Obviously if you have minutes rolling over, you have to many. Chances are you will never use them. It seems like you'd save money to go with a lower plan where you don't have a ton of extra minutes. On the occasion you do go over your minutes I still thik it would be cheaper then paying extra every month for minutes you don't use.
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RUFF1415

Dec 7, 2004, 5:34 PM
You are missing the idea of it. The plans are similarly priced to any other provider, but you get the advantage of Rollover, for free. You should still choose a plan with minutes that most closely reflect your monthy usage but the advantage is clear. Whether you are under 15 minutes or or 115 minutes for any given month you can use those minutes in another month that you might need more than what you were expecting. You're not paying extra for ANY of those minutes. That's the obvious advantage of Rollover.

Example:

I expect to use about 600 peak minutes each month. The first month I am under 20 minutes. The second month I am under 35 minutes. The third month I use nearly all of my monthy minutes, just 10 minutes under. Then, u...
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vzwinagent

Dec 7, 2004, 5:40 PM
It's different if you're coming that close to your minutes... you're right were you should be. There are a lot of people that have hundreds of extra minutes. And I don't think their plans are similar in price... the rollover plans are obviously higher than the standard plans.
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RUFF1415

Dec 7, 2004, 5:50 PM
I don't know where you're getting your prices. The Cingular GSM Nation plans ARE Cingular's standard plans, and all of the Nation plans $39.99 and up include Rollover. If you're coming out hundreds of minutes below you're alotted anytime minutes then you obviously are on the wrong plan. And if you are still coming out hundreds of minutes under on the $39.99 plan then you have nothing to worry about in reguards to Rollover. All in all, Rollover is only going to benefit the consumer. It works, so why complain?

P.S. I thought I read in a previous post that you used to work for Cingular. It doesn't show, unless you worked for them years ago. I'm not trying to sound like a jerk but that's the way it seems by your comments. Especially ...
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RUFF1415

Dec 7, 2004, 5:53 PM
Not to mention, you get about 50 more minutes per month on each plan and a TON of extra features (Rollover, no roaming charges, unlimited M2M nationwide to 46 million customers...) compared to Verizon plans of the same price.
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BetterThanJake

Dec 7, 2004, 5:58 PM
I'll agree that Cingular is a little cheaper, but they've been that way for awhile, and yet they were still having a hard time adding customers. Why was that?

And if you want CHEAP, I'd think that T-mobile would blow everyone else out of the water. They have a local plan with 3000 Anytime minutes for $49.99. They're also adding customers at quite a high rate.
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RUFF1415

Dec 7, 2004, 8:55 PM
Yeah but CHEAP is what you get back with T-Mobile unless you literally live in a metro area. Their service would be good in my area if they didn't randomly shut their network off in the middle of the day...every other day. 😡
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CainMarko

Dec 7, 2004, 11:08 PM
One reason... it's a much younger company. For example Cingular has been in NYC for 2 years.... the largest concentration of customers is in the NE region: where VZW has had a foothold for years (airtouch, GTE). When Cingular was formed they had ZERO customers in the NE region. They became number 2 in 3 years and became number one when they bought the Most well known name in telecommunications. Cingular's reputation has steadily improved since switching to GSM. Not to mention the quality of the network. You can naysay Cingular and GSM all you want... I'll see you in 2 years and we'll see what the wireless industry looks like then...
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BetterThanJake

Dec 8, 2004, 1:09 AM
CainMarko said:
I'll see you in 2 years and we'll see what the wireless industry looks like then...

Oh, I know what it'll be like in 2 years Cain... Verizon will be #1 in customer base again 🙂

And why would I naysay Cingular? On the contrary, I'm happy they're around. Competition is what keeps rates down for consumers like me.
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CainMarko

Dec 8, 2004, 4:43 PM
BetterThanJake said:

Oh, I know what it'll be like in 2 years Cain... Verizon will be #1 in customer base again 🙂
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You know squat. You are a fanboy who doesn't even work in the industry. But, hey... we'll go with your "expert analysis". Hey Miss Cleo, can you give me the winning lottery numbers, too?
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BetterThanJake

Dec 8, 2004, 5:15 PM
CainMarko said:
BetterThanJake said:

Oh, I know what it'll be like in 2 years Cain... Verizon will be #1 in customer base again

You know squat. You are a fanboy who doesn't even work in the industry. But, hey... we'll go with your "expert analysis". Hey Miss Cleo, can you give me the winning lottery numbers, too?

Oh, I know enough Cain. I know that Cingy and ATTW (especially) are adding customers at a far slower rate than VZW, have been for quite awhile, and that they've got some pretty significant CS & customer retention problems that they have to work on. Not to mention integration headaches. Best guess is that they'll fix the problems, but probably not in time to s...
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RUFF1415

Dec 8, 2004, 9:54 PM
I don't work for any wireless company, and I would have to disagree.

You can't totally rely on what Cingular and AT&T were doing as seperate companies. Fact is, people want "the biggest and the best". Now that Cingular can rightfully say they are the biggest, something that Verizon no longer can, consumers are going to buy into it and start moving to Cingular, no doubt. This is obvious in a lot of places, especially in those places where Cingular wasn't available prior to the merge. I recently chatted with an "old AT&T rep"/"new Cingular rep" in the store near my house and he said that he was in awe of how many more activiations he does each day now that the storefront reads Cingular Wireless.

Its all going to come down to who can ...
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muchdrama

Dec 8, 2004, 10:22 PM
RUFF1415 said:
I don't work for any wireless company, and I would have to disagree.

You can't totally rely on what Cingular and AT&T were doing as seperate companies. Fact is, people want "the biggest and the best". Now that Cingular can rightfully say they are the biggest, something that Verizon no longer can, consumers are going to buy into it and start moving to Cingular, no doubt. This is obvious in a lot of places, especially in those places where Cingular wasn't available prior to the merge. I recently chatted with an "old AT&T rep"/"new Cingular rep" in the store near my house and he said that he was in awe of how many more activiations he does each day now that the storefront reads Cingular Wireless.

Its
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RUFF1415

Dec 8, 2004, 10:24 PM
And those who aren't lemmings are few and far between. 😳
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muchdrama

Dec 9, 2004, 12:09 PM
RUFF1415 said:
And those who aren't lemmings are few and far between. 😳
That's so true it hurts.
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BetterThanJake

Dec 9, 2004, 1:52 AM
Fact is, people want "the biggest and the best". Now that Cingular can rightfully say they are the biggest, something that Verizon no longer can, consumers are going to buy into it and start moving to Cingular, no doubt.

Well, that's what Cingular keeps telling themselves, anyway. And what made them think that creaky, poorly-executing ol' ATTW was worth the $41 billion.

But if you notice, T-Mobile is doing incredibly well right now... yet they are far from being the biggest. Under your above reasoning, why then isn't T-M going down the tubes?

Oh, and what about the other little guys(Nextel and Sprint)? Also adding customers and increasing marketshare.

Huh. So maybe there's more to this attracting customer...
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SPCSVZWJeff

Dec 9, 2004, 12:17 PM
It should embarrass Cingular to know that they merged with a carrier very close to their size and are still only a few million customers larger than Verizon. It should further embarrass them that in the 2nd quarter of 2004 they had fewer net adds than Verizon, Sprint and T-Mobile. It seems that they can only grow by buying companies (Bell South Cellular, Ameritech Cellular, Pactel Wireless and now AT&T Wireless)
When the Verizon merger occurred it created a company of about 26 million customers and since then they have added another 15 million or so on their own.
How many has Cingular added on its own without buying sombody in the last 4 years?
In other words net adds by marketing activity.
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JessiCSR

Dec 9, 2004, 12:28 PM
Aww...I'm so embarrassed.

Who cares? All this is, is a penis size fight.

Cingular/Verizon people who tote that "we're number one!" or "Your superiority will never last, knave!" need to get over themselves and stick to helping customers.

Jeez.
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muchdrama

Dec 9, 2004, 1:41 PM
JessiCSR said:
Aww...I'm so embarrassed.

Who cares? All this is, is a penis size fight.

Cingular/Verizon people who tote that "we're number one!" or "Your superiority will never last, knave!" need to get over themselves and stick to helping customers.

Jeez.
Any chick who uses the word "knave" is alright with me.
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shadedpain4

Dec 9, 2004, 12:28 PM
Uh-oh. Was that a swipe at Cingular marketing?
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JJMcClain

Dec 8, 2004, 5:16 PM
CainMarko said:
BetterThanJake said:

Oh, I know what it'll be like in 2 years Cain... Verizon will be #1 in customer base again 🙂
.


You know squat. You are a fanboy who doesn't even work in the industry. But, hey... we'll go with your "expert analysis". Hey Miss Cleo, can you give me the winning lottery numbers, too?


I think that's another point for Cain...
I just hope the problems with migrations doesn't set us back any, like porting did for AWS... They should have tested a little more before it went into effect... but as long as upper management keeps a good head on their shoulders we should keep #1 for a good while... Unless VZW buys All tel or something...
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BetterThanJake

Dec 8, 2004, 5:22 PM
Another point? Not really. I've noted that Cain has the bad habit of mocking ppl and getting mad when he disagrees with them, rather than talk in terms of facts, which doesn't help his cred. Others have mentioned this too..

That said, I still sort of like the big lug. He's like the Don Rickles of wireless: "You don't love Cingular?!? You hockey puck!!!"

🤣
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muchdrama

Dec 8, 2004, 9:44 PM
CainMarko said:
BetterThanJake said:

Oh, I know what it'll be like in 2 years Cain... Verizon will be #1 in customer base again 🙂
.


You know squat. You are a fanboy who doesn't even work in the industry. But, hey... we'll go with your "expert analysis". Hey Miss Cleo, can you give me the winning lottery numbers, too?
I hate to burst your bubble there, Cain...but most analysts predict what Jake is talking about. No special firesales, or promotions needed...they just gotta keep doing what they've been doing.
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speck

Dec 8, 2004, 9:48 PM
My daddy can beat your daddy up...
Nuh uh!
Uh Huh!
I don't like you anymore.
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GWFOX

Dec 8, 2004, 9:23 AM
Cain wait a moment. How did Cingular have no customers in the Northeast region?

Isn't Cingular technically a joint-venture and assimilation of SBC and Cellular One plus others? I've sold Cell One for Circuit starting in 1999 which became Cingular, and stopped selling them around 2003.

Are you talking about Cingular having no customers up here BEFORE they assimilated Cellular One? Then you are right technically.
They just took in the customer base for Cell One. They didn't exactly start from a true zero customer base....
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BetterThanJake

Dec 7, 2004, 5:51 PM
I get what you're saying VZWinagent. Rollover's nice, but its also a bit of a gimmick. I think where the industry might be heading is towards a simple 'pay for what you use' model (five cents a minute or whatever), with a minimum monthly 'floor' payment for having the service.

Sprint pretty much has the right idea with its Fair & Flexible plan, well, at least since they changed the rates and made it more reasonable 🙂
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RUFF1415

Dec 7, 2004, 5:57 PM
Sprint's Fair & Flexible plan gets you too. You're still paying for the minutes that you use, be it more or less each month. With Cingular, you're paying for those minutes once and you won't ever have to pay extra money in a month that you go over your anytime minutes. On Sprint's plan if you go over that month you're still going to pay that extra $10 or so.
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BetterThanJake

Dec 7, 2004, 6:21 PM
RUFF1415 said:
Sprint's Fair & Flexible plan gets you too. You're still paying for the minutes that you use, be it more or less each month. With Cingular, you're paying for those minutes once and you won't ever have to pay extra money in a month that you go over your anytime minutes. On Sprint's plan if you go over that month you're still going to pay that extra $10 or so.

With any plan you pay for "the minutes that you use". Do you mean "overage minutes that you use"? If so, that's true, but at 5 cents a minute for overage with F&F, that's very reasonable, and certainly beats the heck out the up to 45 cents a minute that some other carriers charge(i.e. Cingular and VZW).

Sprint still doesn't have it, ...
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CainMarko

Dec 7, 2004, 1:46 PM
Rollover is NOT a sham, you are just uneducated. You have been brainwashed by your VZW employer and have no thoughts of your own... please seek therapy.

Fastest network? ev-do is in 14 cities.... that doesn't really count as a "network". EDGE is the fastest available nation wide. Cingular puts phones through at least 400 hours of testing. And VZW will make you sign a contract to get a promotion... as far as VZW bending over backwards... I've experienced that myself. They offered me 2 free months when I cancelled. I also have a few friends that work for VZW and they tell me that credits fly around quite a bit at VZW. Have a problem, Give a credit... now, I don't work for VZW so I have to go by what I have been told by VZW reps and what I h...
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uNt0uChAbLe

Dec 7, 2004, 2:03 PM
Dammit Cain I have to agree with you 😡 Awhile ago when I ordered my v710 they were supposed to send it to me overnight but they screwed up and sent it regular shipping and they gave me a month of service for free without hesitation. I guess they just do whatever they can to make their customers happy.
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jhmlbrgr

Dec 8, 2004, 10:44 AM
I resent the uneducated remark. I have a masters degree. I tend to think of myself as a fairly well educated person. As far as being educated on Cingular plans have gone to more than a few different Cingular stores and resellers to educate myself on there service, price plans, and policies. I am as educated as your sales reps allow a customer to be, possibly even more so since I tend to ask more questions than the normal customer. I could probably sell Cingular service as well as some of your sales reps right now, with no formal training from Cingular. And before anyone says it, yes I am sure there are people on this board that could also sell VZW as well as some VZW reps, for the same reasons.

ROLLOVER is a marketing gimmick. If...
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canddmeyer

Dec 7, 2004, 2:12 PM
jhmlbrgr said:
Actually Cain that is not true at all. VZW probably bends less and gives away less "free stuff" than most carriers. Take a look at the promos right now. It is Cingular doing 9.99 for extra family lines, while Cingular and Sprint offer and option for 7 pm nights, and it is T-Mobile giving you a three day weekend, and it is Nextel offering free incoming calls, and do not even get me started about the biggest sham in the entire industry (rollover minutes).

Looks like all the other carriers are the ones that need gimmicks to attract and keep customers.

What does VZW offer, the most reliable network, top marks in customer service, fastest data network (EVDO), phones that go through rigorous testing to
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VZW_insider

Dec 8, 2004, 1:32 AM
It is extremely rare one is forced to get a new phone when renewing plans. If your old phone was not GPS enabled you would have been forced to get a new phone, that should be the only condition. If you renew your plan and you choose not to get a new phone using your Renew Every 2 credit, the credit remains on your account (if you have signed up prior to Nov 02 it's indefinite) for 6 months. and normally, if you stay within the same manufacturer you don't need to buy new accessories, except a case if you don't wanna use the FREE belt clip included with all the phones (except the $19.99 phones).

Renew Every 2 is a great promotion that Verizon offers, just like Rollover is a great promotion that Cingular offers.
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jhmlbrgr

Dec 8, 2004, 11:03 AM
You do not have to get a new phone every two years, it is still your OPTION. It is just the fact that with a two year contract VZW gives you a credit of up to $100.00 off of the 2 year promotional price of a phone. It does not require you to buy new car chargers, headsets, or cases. If the the old ones you have work with the new phone keep them, do not buy new ones.
Now everyone knows that every so often the manufacturer does change the charging port design so that you do have to buy new chargers. As far as cases most cases are designed to fit a specific model of phone, and will not work with any phone, although there are universal cases available. And for headsets a couple years ago VZW began requiring all of there phones have a uni...
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canddmeyer

Dec 8, 2004, 4:33 PM
Thank you for the clarification. There is so much misinformation bandied about this site that sometimes its worth looking at the providers site instead.

Still, NE2 is a good idea, but I'd be happier if as a 2-year or more customer I had the $100 credit available anytime after two years was up as opposed to having a 6-month window of opportunity. When cashing in on NE2 I'd obviously be accepting another 2-year contract, which is what this is all about anyway.

Last but not least, Verizon's phone selection ain't so hot, so I don't know what I'd use the $100 for anyway. I recently got two 6015i's that had multiple flaws. The Verizon store personnel said almost every problem could be fixed, but I said they need to fix these things b4 I wa...
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schnozejt

Dec 7, 2004, 10:15 AM
Thank you Cain for your info. Would you mind providing me w/ example(s) on how VZW bends over backwards differently from any other carrier to gain new customers?

Now when it comes to customers cancelling service, you must know the majority of the customer base to make a statement like that or some sort of article from gsmworld.com, screwcdma.com.

I have a tuff time believing that VZW's disconnect methods and procedures for csrs is to "take it in the rear," as you put so professionally. I'm pretty sure VZW's methods and procedures are relatively equal to any company.
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CainMarko

Dec 7, 2004, 2:13 PM
ive never been to "screwcdma.com" ...i'll have to visit it sometime. question tho... you act like gsmworld.com would be an unreliable website??? why? it's THE gsm website. I don't trash on the CDG website...
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schnozejt

Dec 7, 2004, 10:04 PM
It just seems that a website named gsmworld might be a little biased and I would say the same if there is a website named cdmanworld. If you go to ford.com it doesn't say on their website what features are better on a chevy.
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VZW_insider

Dec 8, 2004, 1:21 AM
Ummm... this can be said about any wireless carrier. When I worked for Cingular we did it in spurts though, for 6 months we would offer the most ridiculous retention plans to keep customers, credit everything under the sun, and then spend 6 months not doing a damn thing to save a customer. Sprint... they would offer customers the employee's first born to keep their horrible churn down. Verizon does the same, they have certain criteria for certain retention programs, and as far as I know they are the only carrier that have an early upgrade policy for customers on a 2 year agreement (I could be wrong), but Verizon will let you upgrade after 1 year granted to meet you certain requirements or are willing to upgrade to them (ie $49.99 plan). I kn...
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speck

Dec 8, 2004, 11:11 AM
At the time we probably did not have an early upgrade policy... But we do offer an early upgrade policy now... We offer the 1 year discounted price on handsets if the customer has no other options available... Or is unhappy w/ their upgrade options.
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BetterThanJake

Dec 7, 2004, 7:10 PM
That's a good question, schno. Verizon has industry-best churn rates, leads most customer satisfaction & quality surveys, and consistently adds more customers every quarter than anyone else, yet you have some ppl here on Phonescoop who seem to think VZW eats little puppies for breakfast then goes out and kicks the crutches out from under cripples for a laugh. 😳

I can only surmise that PS does not reflect the real world, and that some ppl here have a serious case of sour grapes. VZW certainly has weaknesses, but if they sucked even half as hard as some here insist they do, there's simply no way they could be doing near as well as they're doing right now.

That's simply common sense, though I'm sure some will never accept that, and i...
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CainMarko

Dec 8, 2004, 12:08 AM
BetterThanJake said:
you know how I do it...
That's a good question, schno. Verizon has industry-best churn rates,(yeah they have the lowest churn rate, but it only SLIGHTLY lower than everyone else's. Cingular's churn rate is getting lower every quarter) leads most customer satisfaction & quality surveys( not in any RECENT articles or surveys according to MOST surveys, Tmobile is wiping the floor with everyone in the Customer Satisfaction Department... US Cellular is also making waves in that area.), and consistently adds more customers every quarter than anyone else,(i dare you to go "secret shop" them and see how much BS they feed you. Their sales force is NOTORIOUSLY cutthroat and full of crap
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BetterThanJake

Dec 8, 2004, 1:23 AM
(and we are pretty sure that you will support VZW no matter WHAT the facts show)

Ironic, coming from the hardest of the hardcore Cingular spinners around.
Also incredibly untrue... check out this post of mine, for example:

https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

(yeah they have the lowest churn rate, but it only SLIGHTLY lower than everyone else's. Cingular's churn rate is getting lower every quarter)

Mmm... I doubt it. The last figures I saw had Verizon with a 1.5 percent churn, Cingy with 2.8, and ATTW with 3.4. Those aren't small differences. Cingy/ATTW have some work to do, that much is obvious.

(i dare you to go "secret shop" them and s
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GWFOX

Dec 8, 2004, 9:46 AM
A woman is sitting on a rock by the stream when a very handsome man walks up. He is dressed in the richest clothes and carries himself like a ruler. He is extremely elegant.

"Who are you?" asks the woman.

"I am Verizon Wireless" says the man.

The woman is shocked. She says "I thought you were ugly and despicable? I thought you were greedy and overcharged people?"

The man simply laughs. He replies with "My dear lady, you have been speaking to my detractors."


Now since VZW isn't #1 anymore, there are people coming out of the woodwork trashing the company. These same people are now praising Cingular as the 2nd coming of wireless. Not too long before, these people used to praise VZW and trash Cingular.

When it comes righ...
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tnyflrs

Dec 8, 2004, 9:49 AM
I work for former ATTws now Cingular.

I must admit that CDMA is a more robust technology than GSM. This is a fact because CDMA is the technology used by the US armed forces and has been de facto for such institution since its invention in the late 70's.

All of us should know the US is by far the country that with most enthusiasm invest all the time in armament technology and is the leader when it comes to show and use such items.
It is obvious that CDMA has been an exceptionally technology to be used by the armed forces on top of satellite wireless service which uses a CDMA protocol as well. Lets not confuse the CDMA used for public use and military use. As I am sure there is an enhancement done to it like an encryption level at all...
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tnyflrs

Dec 8, 2004, 12:18 PM
GWFOX I commend you for your wrting skill finness.

I noticed your diplomatic writing with a neutral comment for all of us regardless which carrier we work for.
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shadedpain4

Dec 8, 2004, 11:04 AM
CainMarko said:
vzw does have loyal customers, BUT people who leave most companies don't do it because they HATE the carrier, they just want a better deal. When customers leave VZW, it's because they HATE VZW and will NEVER do business with them again. Cingular and other companies have higher churn, but their customers COME BACK


Is there any kind of source for this info, or do you just assume this is why customer's leave VZW? From my experience it's exactly the opposite. Since VZW tends to have the least amount of deals and inexpensive price plans, customer's end up leaving when they hear about plans from other providers that are less money for more minutes. A lot of these customer's come back when the pho...
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tnyflrs

Dec 8, 2004, 1:04 PM
CainMarko implies and expresses mostly OPINIONS often times lacking foundation or facts that presently anything he mentions is credibility absent.

However, I must say he sure does spikes conversations.
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JessiCSR

Dec 8, 2004, 3:04 PM
schnozejt said:
To the people who hate VZW or just plainly love the company they work for or love the wireless service provided to them (which is relative to where one works and plays).

Why does VZW keep adding a considerable amount of new customers to their current base and have the lowest churn rate out of all the customers?



yay for starting a penis size fight. 🙄
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BetterThanJake

Dec 8, 2004, 3:12 PM
JessiCSR said:
yay for starting a penis size fight. 🙄

Actually, I'd give a larger share of the blame for that to all the Cingy reps who camp out on another carriers forum (VZW) and trash said carrier all day long. Probably some residual testosterone-poisoning from the merger... a lot of big foam 'We're #1 fingers!' being raised high n' all that. It should pass eventually.

*zips up pants* 😉
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speck

Dec 8, 2004, 3:13 PM
It's both... I think VZW and Cingular reps should unite and stick to bashing Sprint and tmob... lol
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BetterThanJake

Dec 8, 2004, 3:19 PM
It would make more sense, especially for the Cingy reps. T-Mobile has been stealing an awful lot of their GSM business lately.

Of course, Sprint's not been doing too shabby either, mainly on the strength of their F&F plan I think.
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speck

Dec 8, 2004, 6:07 PM
Really though, As much as we've been going back and forth on the VZW vs Cingular thing... Fact of the matter is... We both own this industry... We are the best representatives of our distinct technologies... VZW has taken CDMA and has definitely shown us the best the technology has to offer... Cingular has taken GSM and displayed the full strength it has... AND w/ this new agreement between both companies... that's 92 million people that can MMS each other!

Whether you're on Cingular OR VZW I think we can all agree... Life is good... 😎
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BetterThanJake

Dec 8, 2004, 6:11 PM
speck said:
Whether you're on Cingular OR VZW I think we can all agree... Life is good... 😎

Oh, I agree. Things seem to keep getting better and better for wireless customers, and will likely continue to. And we can thank competition for a lot of that.

🙂
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CainMarko

Dec 8, 2004, 5:21 PM
yea... you would blame anyone but yourself. You know damn well there are several reps and customers(like yourself) who camp out in the Cingular forums and trash on Cingular all day long. But that doesn't have anything to do with it does it? 🙄 Hell, if your beloved VZW buddies would stop lying to each other about other companies, maybe there wouldn't be a need for those other companies to set you straight. Plain and simple: VZW reps started this fight a long time ago by coming into the Cingular forums and trash-talkin, lying, and claiming superiority because you had a 1 next to your name. Now you don't and all you guys are whining like 3 year olds who had their candy taken away. now you have Cingular reps who are fighting back because t...
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BetterThanJake

Dec 8, 2004, 5:24 PM
You know damn well there are several reps and customers(like yourself) who camp out in the Cingular forums and trash on Cingular all day long. But that doesn't have anything to do with it does it?

Actually, I don't... I almost never go to the Cingular forums, and am fairly new to this site. Could you explain exactly what the VZW reps are saying over there, and how long it has been going on?
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muchdrama

Dec 8, 2004, 9:50 PM
CainMarko said:
yea... you would blame anyone but yourself. You know damn well there are several reps and customers(like yourself) who camp out in the Cingular forums and trash on Cingular all day long. But that doesn't have anything to do with it does it? 🙄 Hell, if your beloved VZW buddies would stop lying to each other about other companies, maybe there wouldn't be a need for those other companies to set you straight. Plain and simple: VZW reps started this fight a long time ago by coming into the Cingular forums and trash-talkin, lying, and claiming superiority because you had a 1 next to your name. Now you don't and all you guys are whining like 3 year olds who had their candy taken away. now you have Cingular
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DSFB407

Dec 9, 2004, 2:14 PM
First off as being a VW customer for the past 4 years now i am very disappointed with thier customer service reps. The one thing that bothers me the most is that i have to call them and once i get everything settled i have to basically harrass them in order for them to give me all the information. It is as if they see that omission is not a lie and you have to beat everything out of them in order to get answers. Now i am not saying that all of them are but when i have called the past few months i always get moody reps or different stories from other people...The company needs to get all of their reps on track with the same information. All in all i called up to extend my contract for another 2 years and they told me that it would be no p...
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kigirl11

Dec 9, 2004, 3:33 PM
Looking at all of what you said, I am sorry you have had your share of bad reps. We are not all bad. Sometimes I myself have called, spoken to a rude person, but i hung up and called back. They are not trying to keep you,"LOCKED IN", but they do want you to have all the promotions that come with being in a contract. For most cellular companies there is a contract or a pay as you go plan that is going to cost more per minute. If you look at it Verizon is just doing the same as its competitors. They too use verizon towers. They too ask customers to sign a contract. The reps you spoke w/should not omit any information. Next time I recommend going to a dealer rather than over the phone. This way they can write it down in front of you and you can...
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BetterThanJake

Dec 9, 2004, 6:21 PM
Word. Though in my experience, its been the VZW reps in Verizon stores that've been occasionally shady, while the CS reps have been nothing but kind and helpful to me.
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shadedpain4

Dec 9, 2004, 6:25 PM
working on comission has a way of making people shady....
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