Why is VZW not #1?
Why does VZW keep adding a considerable amount of new customers to their current base and have the lowest churn rate out of all the customers?
I read all this quantitative data about how VZW's CDMA network stinks and all great quantitative data on how Cingular's GSM is awesome, yet the net adds and churn #s don't add up to the unbiased quantitative data provided.
One can easily point out that there is direct correlation between network superiority, net adds, and churn rate GIVEN the average consumer isn't stupid.
Given the prior statement, why is VZW not #1 as st...
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Why does VZW keep adding a considerable amount of new customers to their current base and have the lowest churn rate out of all the wireless companies.
Looks like all the other carriers are the ones that need gimmicks to attract and keep customers.
What does VZW offer, the most reliable network, top marks in customer service, fastest data network (EVDO), phones that go through rigorous testing to avoid end user problems, a built i...
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Cain please provide me w/ an article or something of where you found this info.
But back to the subject... the #1 spot is determined by Customer base and network size... always has been... This post was longer than this originally but do to a mistake on my end I lost it and do not feel like typing it all up again... So here's the short version:
VZW gets props for 3rd qtr report
Cingular gets props for smart decisions
Disagree w/ Cain's statement; VZW has never been one to issue courtesy credits as the rest of the industry.
Point out that VZW has the most reliable CDMA network, cust svc is an industry leader, too bad VZW has no clue what to do w/ EVDO (like having a Dodge ...
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What I meant by VZW not knowing what to do... is the fact that there is so far only one EVDO phone announced... Manufacturer's haven't exactly lined up to provide VZW with restricted phones... AND VZW still has not announced any services that will take advantage of running an EVDO network... They're relying on the fact the EVDO has faster data transfer... And EVDO is a great technology don't get me wrong... but VZW hasn't really done anything that makes me desire it...
Cingular has already launched MobiTV and is s...
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And this is honestly the first i've heard about MobileMedia, How is it? Is it just like MobiTV? Something I would definitely be willing to check ou...
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So if it was an emergency and you were in a place where no GSM service was available you can still dial 911? I am not trying to sound like a jerk or anything but I honestly did not know that. What kind of towers or whatever do they use for emergency calls if there is no GSM?
Analog will soon be a thing of the past thanks to the rural providers jumping on the 2G wagon
Really? How does that work economically? It seems like putting up an expensive digital tower in an area with 500 people in it would be a big money-loser no matter what.
I would think that long-range (50+ km) 3G technologies (like CDMA 450) would have a better chance of covering rural areas digitally, due to the economics. But hey, if there's something I'm missing, clue me in.
I just want to know the business model. Without long-range 3G, how does any carrier (GSM or otherwise) make a digital tower out in the boonies serving a very limited number of ppl pay off?
(also, the FCC mandate of 'no more analog' appears to be for February 18, 2008, not 2007):
"The Federal Communications Commission (FCC) requires carriers to continue operating analog networks until February 18, 2008."
http://www.internetviz-newsletters.com/artelcom/e_ar ... »
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But even then, it really doesn't seem to make sense in terms of return on investment, which is why I think its gonna be long-range 3G that really digitally covers all the rural areas... similar to what's just starting to happen in Africa and Br...
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Oh and there are NO plans for CDMA 450 to ever be deployed in america... the "long range" technology of the future is GSM 850. Just ask Nokia... they just got hired to EXPAND Cingular's GSM to those hard to reach rural areas...
Good job Cain... you're almost getting cuddly 😉
Example:
I expect to use about 600 peak minutes each month. The first month I am under 20 minutes. The second month I am under 35 minutes. The third month I use nearly all of my monthy minutes, just 10 minutes under. Then, u...
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P.S. I thought I read in a previous post that you used to work for Cingular. It doesn't show, unless you worked for them years ago. I'm not trying to sound like a jerk but that's the way it seems by your comments. Especially ...
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And if you want CHEAP, I'd think that T-mobile would blow everyone else out of the water. They have a local plan with 3000 Anytime minutes for $49.99. They're also adding customers at quite a high rate.
CainMarko said:
I'll see you in 2 years and we'll see what the wireless industry looks like then...
Oh, I know what it'll be like in 2 years Cain... Verizon will be #1 in customer base again 🙂
And why would I naysay Cingular? On the contrary, I'm happy they're around. Competition is what keeps rates down for consumers like me.
BetterThanJake said:
Oh, I know what it'll be like in 2 years Cain... Verizon will be #1 in customer base again 🙂
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You know squat. You are a fanboy who doesn't even work in the industry. But, hey... we'll go with your "expert analysis". Hey Miss Cleo, can you give me the winning lottery numbers, too?
CainMarko said:BetterThanJake said:
Oh, I know what it'll be like in 2 years Cain... Verizon will be #1 in customer base again
You know squat. You are a fanboy who doesn't even work in the industry. But, hey... we'll go with your "expert analysis". Hey Miss Cleo, can you give me the winning lottery numbers, too?
Oh, I know enough Cain. I know that Cingy and ATTW (especially) are adding customers at a far slower rate than VZW, have been for quite awhile, and that they've got some pretty significant CS & customer retention problems that they have to work on. Not to mention integration headaches. Best guess is that they'll fix the problems, but probably not in time to s...
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You can't totally rely on what Cingular and AT&T were doing as seperate companies. Fact is, people want "the biggest and the best". Now that Cingular can rightfully say they are the biggest, something that Verizon no longer can, consumers are going to buy into it and start moving to Cingular, no doubt. This is obvious in a lot of places, especially in those places where Cingular wasn't available prior to the merge. I recently chatted with an "old AT&T rep"/"new Cingular rep" in the store near my house and he said that he was in awe of how many more activiations he does each day now that the storefront reads Cingular Wireless.
Its all going to come down to who can ...
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RUFF1415 said:...
I don't work for any wireless company, and I would have to disagree.
You can't totally rely on what Cingular and AT&T were doing as seperate companies. Fact is, people want "the biggest and the best". Now that Cingular can rightfully say they are the biggest, something that Verizon no longer can, consumers are going to buy into it and start moving to Cingular, no doubt. This is obvious in a lot of places, especially in those places where Cingular wasn't available prior to the merge. I recently chatted with an "old AT&T rep"/"new Cingular rep" in the store near my house and he said that he was in awe of how many more activiations he does each day now that the storefront reads Cingular Wireless.
Its
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RUFF1415 said:That's so true it hurts.
And those who aren't lemmings are few and far between. 😳
Fact is, people want "the biggest and the best". Now that Cingular can rightfully say they are the biggest, something that Verizon no longer can, consumers are going to buy into it and start moving to Cingular, no doubt.
Well, that's what Cingular keeps telling themselves, anyway. And what made them think that creaky, poorly-executing ol' ATTW was worth the $41 billion.
But if you notice, T-Mobile is doing incredibly well right now... yet they are far from being the biggest. Under your above reasoning, why then isn't T-M going down the tubes?
Oh, and what about the other little guys(Nextel and Sprint)? Also adding customers and increasing marketshare.
Huh. So maybe there's more to this attracting customer...
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When the Verizon merger occurred it created a company of about 26 million customers and since then they have added another 15 million or so on their own.
How many has Cingular added on its own without buying sombody in the last 4 years?
In other words net adds by marketing activity.
Who cares? All this is, is a penis size fight.
Cingular/Verizon people who tote that "we're number one!" or "Your superiority will never last, knave!" need to get over themselves and stick to helping customers.
Jeez.
JessiCSR said:Any chick who uses the word "knave" is alright with me.
Aww...I'm so embarrassed.
Who cares? All this is, is a penis size fight.
Cingular/Verizon people who tote that "we're number one!" or "Your superiority will never last, knave!" need to get over themselves and stick to helping customers.
Jeez.
CainMarko said:BetterThanJake said:
Oh, I know what it'll be like in 2 years Cain... Verizon will be #1 in customer base again 🙂
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You know squat. You are a fanboy who doesn't even work in the industry. But, hey... we'll go with your "expert analysis". Hey Miss Cleo, can you give me the winning lottery numbers, too?
I think that's another point for Cain...
I just hope the problems with migrations doesn't set us back any, like porting did for AWS... They should have tested a little more before it went into effect... but as long as upper management keeps a good head on their shoulders we should keep #1 for a good while... Unless VZW buys All tel or something...
That said, I still sort of like the big lug. He's like the Don Rickles of wireless: "You don't love Cingular?!? You hockey puck!!!"
🤣
CainMarko said:I hate to burst your bubble there, Cain...but most analysts predict what Jake is talking about. No special firesales, or promotions needed...they just gotta keep doing what they've been doing.BetterThanJake said:
Oh, I know what it'll be like in 2 years Cain... Verizon will be #1 in customer base again 🙂
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You know squat. You are a fanboy who doesn't even work in the industry. But, hey... we'll go with your "expert analysis". Hey Miss Cleo, can you give me the winning lottery numbers, too?
Isn't Cingular technically a joint-venture and assimilation of SBC and Cellular One plus others? I've sold Cell One for Circuit starting in 1999 which became Cingular, and stopped selling them around 2003.
Are you talking about Cingular having no customers up here BEFORE they assimilated Cellular One? Then you are right technically.
They just took in the customer base for Cell One. They didn't exactly start from a true zero customer base....
Sprint pretty much has the right idea with its Fair & Flexible plan, well, at least since they changed the rates and made it more reasonable 🙂
RUFF1415 said:
Sprint's Fair & Flexible plan gets you too. You're still paying for the minutes that you use, be it more or less each month. With Cingular, you're paying for those minutes once and you won't ever have to pay extra money in a month that you go over your anytime minutes. On Sprint's plan if you go over that month you're still going to pay that extra $10 or so.
With any plan you pay for "the minutes that you use". Do you mean "overage minutes that you use"? If so, that's true, but at 5 cents a minute for overage with F&F, that's very reasonable, and certainly beats the heck out the up to 45 cents a minute that some other carriers charge(i.e. Cingular and VZW).
Sprint still doesn't have it, ...
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Fastest network? ev-do is in 14 cities.... that doesn't really count as a "network". EDGE is the fastest available nation wide. Cingular puts phones through at least 400 hours of testing. And VZW will make you sign a contract to get a promotion... as far as VZW bending over backwards... I've experienced that myself. They offered me 2 free months when I cancelled. I also have a few friends that work for VZW and they tell me that credits fly around quite a bit at VZW. Have a problem, Give a credit... now, I don't work for VZW so I have to go by what I have been told by VZW reps and what I h...
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ROLLOVER is a marketing gimmick. If...
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jhmlbrgr said:...
Actually Cain that is not true at all. VZW probably bends less and gives away less "free stuff" than most carriers. Take a look at the promos right now. It is Cingular doing 9.99 for extra family lines, while Cingular and Sprint offer and option for 7 pm nights, and it is T-Mobile giving you a three day weekend, and it is Nextel offering free incoming calls, and do not even get me started about the biggest sham in the entire industry (rollover minutes).
Looks like all the other carriers are the ones that need gimmicks to attract and keep customers.
What does VZW offer, the most reliable network, top marks in customer service, fastest data network (EVDO), phones that go through rigorous testing to
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Renew Every 2 is a great promotion that Verizon offers, just like Rollover is a great promotion that Cingular offers.
Now everyone knows that every so often the manufacturer does change the charging port design so that you do have to buy new chargers. As far as cases most cases are designed to fit a specific model of phone, and will not work with any phone, although there are universal cases available. And for headsets a couple years ago VZW began requiring all of there phones have a uni...
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Still, NE2 is a good idea, but I'd be happier if as a 2-year or more customer I had the $100 credit available anytime after two years was up as opposed to having a 6-month window of opportunity. When cashing in on NE2 I'd obviously be accepting another 2-year contract, which is what this is all about anyway.
Last but not least, Verizon's phone selection ain't so hot, so I don't know what I'd use the $100 for anyway. I recently got two 6015i's that had multiple flaws. The Verizon store personnel said almost every problem could be fixed, but I said they need to fix these things b4 I wa...
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Now when it comes to customers cancelling service, you must know the majority of the customer base to make a statement like that or some sort of article from gsmworld.com, screwcdma.com.
I have a tuff time believing that VZW's disconnect methods and procedures for csrs is to "take it in the rear," as you put so professionally. I'm pretty sure VZW's methods and procedures are relatively equal to any company.
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I can only surmise that PS does not reflect the real world, and that some ppl here have a serious case of sour grapes. VZW certainly has weaknesses, but if they sucked even half as hard as some here insist they do, there's simply no way they could be doing near as well as they're doing right now.
That's simply common sense, though I'm sure some will never accept that, and i...
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BetterThanJake said:...
you know how I do it...
That's a good question, schno. Verizon has industry-best churn rates,(yeah they have the lowest churn rate, but it only SLIGHTLY lower than everyone else's. Cingular's churn rate is getting lower every quarter) leads most customer satisfaction & quality surveys( not in any RECENT articles or surveys according to MOST surveys, Tmobile is wiping the floor with everyone in the Customer Satisfaction Department... US Cellular is also making waves in that area.), and consistently adds more customers every quarter than anyone else,(i dare you to go "secret shop" them and see how much BS they feed you. Their sales force is NOTORIOUSLY cutthroat and full of crap
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(and we are pretty sure that you will support VZW no matter WHAT the facts show)
Ironic, coming from the hardest of the hardcore Cingular spinners around.
Also incredibly untrue... check out this post of mine, for example:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
(yeah they have the lowest churn rate, but it only SLIGHTLY lower than everyone else's. Cingular's churn rate is getting lower every quarter)
Mmm... I doubt it. The last figures I saw had Verizon with a 1.5 percent churn, Cingy with 2.8, and ATTW with 3.4. Those aren't small differences. Cingy/ATTW have some work to do, that much is obvious.
(i dare you to go "secret shop" them and s...
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"Who are you?" asks the woman.
"I am Verizon Wireless" says the man.
The woman is shocked. She says "I thought you were ugly and despicable? I thought you were greedy and overcharged people?"
The man simply laughs. He replies with "My dear lady, you have been speaking to my detractors."
Now since VZW isn't #1 anymore, there are people coming out of the woodwork trashing the company. These same people are now praising Cingular as the 2nd coming of wireless. Not too long before, these people used to praise VZW and trash Cingular.
When it comes righ...
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I must admit that CDMA is a more robust technology than GSM. This is a fact because CDMA is the technology used by the US armed forces and has been de facto for such institution since its invention in the late 70's.
All of us should know the US is by far the country that with most enthusiasm invest all the time in armament technology and is the leader when it comes to show and use such items.
It is obvious that CDMA has been an exceptionally technology to be used by the armed forces on top of satellite wireless service which uses a CDMA protocol as well. Lets not confuse the CDMA used for public use and military use. As I am sure there is an enhancement done to it like an encryption level at all...
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I noticed your diplomatic writing with a neutral comment for all of us regardless which carrier we work for.
CainMarko said:
vzw does have loyal customers, BUT people who leave most companies don't do it because they HATE the carrier, they just want a better deal. When customers leave VZW, it's because they HATE VZW and will NEVER do business with them again. Cingular and other companies have higher churn, but their customers COME BACK
Is there any kind of source for this info, or do you just assume this is why customer's leave VZW? From my experience it's exactly the opposite. Since VZW tends to have the least amount of deals and inexpensive price plans, customer's end up leaving when they hear about plans from other providers that are less money for more minutes. A lot of these customer's come back when the pho...
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However, I must say he sure does spikes conversations.
schnozejt said:
To the people who hate VZW or just plainly love the company they work for or love the wireless service provided to them (which is relative to where one works and plays).
Why does VZW keep adding a considerable amount of new customers to their current base and have the lowest churn rate out of all the customers?
yay for starting a penis size fight. 🙄
JessiCSR said:
yay for starting a penis size fight. 🙄
Actually, I'd give a larger share of the blame for that to all the Cingy reps who camp out on another carriers forum (VZW) and trash said carrier all day long. Probably some residual testosterone-poisoning from the merger... a lot of big foam 'We're #1 fingers!' being raised high n' all that. It should pass eventually.
*zips up pants* 😉
Of course, Sprint's not been doing too shabby either, mainly on the strength of their F&F plan I think.
Whether you're on Cingular OR VZW I think we can all agree... Life is good... 😎
speck said:
Whether you're on Cingular OR VZW I think we can all agree... Life is good... 😎
Oh, I agree. Things seem to keep getting better and better for wireless customers, and will likely continue to. And we can thank competition for a lot of that.
🙂
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You know damn well there are several reps and customers(like yourself) who camp out in the Cingular forums and trash on Cingular all day long. But that doesn't have anything to do with it does it?
Actually, I don't... I almost never go to the Cingular forums, and am fairly new to this site. Could you explain exactly what the VZW reps are saying over there, and how long it has been going on?
CainMarko said:...
yea... you would blame anyone but yourself. You know damn well there are several reps and customers(like yourself) who camp out in the Cingular forums and trash on Cingular all day long. But that doesn't have anything to do with it does it? 🙄 Hell, if your beloved VZW buddies would stop lying to each other about other companies, maybe there wouldn't be a need for those other companies to set you straight. Plain and simple: VZW reps started this fight a long time ago by coming into the Cingular forums and trash-talkin, lying, and claiming superiority because you had a 1 next to your name. Now you don't and all you guys are whining like 3 year olds who had their candy taken away. now you have Cingular
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