Just because it happens all the time doesn't mean it is normal. That is a problem that can be easily corrected. I talked to the tower people a few months ago and they correct problems like that all the time. The key is actually getting the issue to them. The best way would be for you to tell a store that can tell their account manager. People have to make sure that the information gets passed along to the right people and end up with someone who can take care of it. I have a feeling CS reps just try to tell you its something in the phone and don't pass the information on anywhere.

I have the same problem, problem, problem,problem,problem 😉

crackerjackverizoniswack said:
I have the same problem, problem, problem,problem,problem 😉

Don't feed the trolls, people. They're one of the reasons I quit using the forums in the first place.

trolls and posers 🙄

(not you, corpo rat)

Oh I am hardly a troll. I usually dont rip on VZW... Its really not that bad, Ive had bad experiences but most havent. It just cracked me up when I read a post of someone complaining about a problem I have all the time, that vzw could careless about fixing (eh.. it is whatever you want to say about that) but seeing their cs rep reply saying it isnt common made me want to reply. Thats all..

Very true the point is alot of people have to call about the same issue then a trouble ticket can be called in when a field engineer will go out and check the towers in that area... would you run out each time one customer has a complainy you need to have a group of people in the same area call and complain about the same issue, that's IF they are having the same issue.......

I have the worlds most inept store manager at the VZW store nearby. He is a large reason I will be leaving VZW once the new phones come out for the "other" company. I got dicked around with the NE2 thing too, I was supposed to have it Oct 2, it showed up, then they took it away... My take... #2 becomes #3, which becomes #4, etc.

Oh and I forgot to mention, I have tried to have it fixed. EVERYTIME their solution (both in store, and 611) is oh well there is new software out for your phone let me upgrade it. They have upgraded the software some like 8 times now, that or its push *228... 🤣

GSM requires no updated software in the phone

So get a GSM phone then... also for the other problem child it sounds like it's your phone then not the area your in, you have an old phone?

it has a dial, would you consider that old?

no but I would if maybe you had to crank it up to get an operator...hehehe

vzwinagent said:
Just because it happens all the time doesn't mean it is normal. That is a problem that can be easily corrected. I talked to the tower people a few months ago and they correct problems like that all the time. The key is actually getting the issue to them. The best way would be for you to tell a store that can tell their account manager. People have to make sure that the information gets passed along to the right people and end up with someone who can take care of it. I have a feeling CS reps just try to tell you its something in the phone and don't pass the information on anywhere.

you are quite incorrect about that when a customer calls in with a problem like this we get Tech Support ...
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Sorry... I figured it might be taken that way.

I guess I just get frustrated sometimes. I think I'm a pretty intelligent person, and I usually understand things and how they work a little better than the average customer. It's hard to get Customer Service at any company to understand what you are saying and that you know what you're talking about. Here is an example... a year or so ago there was a problem calling 911 from any Verizon Wireless phone in my area. I happen to work part time at our county 911 center and realized the problem. I was testing out the GPS and my 911 call wouldn't go through. I thought it was odd but didn't think much of it. The next day it still wouldn't. I then grabbed other family members phones and start...
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well that is just a step in troubleshooting...kinda like if your CPU freezes up you reboot it...the next step is of course to make sure that all settings on the phone are correct, and if that still doesn't work then we go to the switch, make sure there are no errors there...if there is still an issue there are only 2 possibilities, faulty phone or network issues

How long ago did CDMA start??? Late 80's, early 90's???

I believe it was first used in the 1940's during World War II. It was'nt used in the cell phone industry until the early or mid 90's.

It is FAR more reliable than AT&T ever was with their TDMA service. Both my wife and I had AT&T up until last month. She went to Sprint, I went to Verizon. She has not had a SINGLE dropped call, even on the exact route that would drop in four different places EVERY SINGLE time she drove that way. AT&T tech support actually told her that if she knew the calls would drop, then she should not be driving in those areas, even though it is not a remote area. Sprint and Verizon both work flawlessly in areas our AT&T would CONSISTENTLY fail.

I asked a bunch of people with AT&T GSM in my area and NONE of them liked it. Hence the move to Verizon.

I convinced a friend to move to Verizon from Cingular. I just sked how he liked it, and he said he w...
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