Screwed by Verizon re:9900
Well trying to upgrade to the 9900 has turned into a nightmare Verizon style. I ordered the phone on the 14th of Oct. and was told specifically the phone was in stock and I would be notified if there would be any delay in shipment. A week later I called and was told it was not in stock and there was no information available as to when it may be. I have no other phone so now my options are to pay 50.00 A month for NOTHING or suspend the service and lose my only form of telephone communication. After recieving absolutely no assistance from the Customer Service Supervisor I decided to just suspend the service instead of give them an extra penny. I never knew why everyone said verizon had terrible customer service until today. Sorry fr the ...
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Sephtical said:...
Well trying to upgrade to the 9900 has turned into a nightmare Verizon style. I ordered the phone on the 14th of Oct. and was told specifically the phone was in stock and I would be notified if there would be any delay in shipment. A week later I called and was told it was not in stock and there was no information available as to when it may be. I have no other phone so now my options are to pay 50.00 A month for NOTHING or suspend the service and lose my only form of telephone communication. After recieving absolutely no assistance from the Customer Service Supervisor I decided to just suspend the service instead of give them an extra penny. I never knew why everyone said verizon had terrible customer
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Ditto on what Digital Pimp said.
Bad Customer Service? Actually VZW is one of the nationwide leaders in wireless customer service. Keep in mind you spoke to tele-sales. No offense to those in tele-sales but they were doing business as normal. Unfortunately the AVX-9900 backorder is causing tele-sales AND retail stores a nightmare.
There aren't enough phones. Period.
When tele-sales and retail stores promise a phone they are basing that upon normal availability given to us by a manufacturer.
Audiovox has fallen through on their end. They just aren't making enough phones.
Their quantities are so limited that we retailers are finding out that we CAN'T promise this particular phone. There are about 2500 backorders on the audiovox ...
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Bad Customer Service? Actually VZW is one of the nationwide leaders in wireless customer service. Keep in mind you spoke to tele-sales. No offense to those in tele-sales but they were doing business as normal. Unfortunately the AVX-9900 backorder is causing tele-sales AND retail stores a nightmare.
There aren't enough phones. Period.
When tele-sales and retail stores promise a phone they are basing that upon normal availability given to us by a manufacturer.
Audiovox has fallen through on their end. They just aren't making enough phones.
Their quantities are so limited that we retailers are finding out that we CAN'T promise this particular phone. There are about 2500 backorders on the audiovox ...
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Thanks for the Info guys... a loaner is really what I need, and what I asked CS for. They offered absolutely 0 help with facilitating that. I will try a store for a loaner but I'm not sure what the terms will be. My only other option is to buy a phone that I don't like as much and return it after 15 days, with the hope that the 9900 wil then be available, which seems unlikely. Oh well no service for now.
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Now I dont work for Verizon but if you didnt have a phone and were paying for no service. Wouldnt it just make sense to cancel? You said you didnt want to cut off your phone. But you dont have a phone. Unless did you just mean you were still checking your Voicemail from a landline? Thats one expensive Voicemail service 😲
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