One of these Providers is Not Like The Others
T-Mobile. Cingular/AT&T. Sprint. Alltel. Verizon.
Ignore the Alltel dweeb "Chip" and the other nerks who are supposed to leverage the stereotype that nerdy fat boys are ineffective nitwits, for the time being.
Forget about the bespectacled stalker guy in the gray coveralls with the crowd of people and hovering helicopters that represent Verizon's network.
Never mind the fact that T-Mobile along with the ever-morphing CinguAT&T use GSM technology with SIM cards while the rest use CDMA technology which does not utilize the handy SIM cards.
Who has what coverage, how many bars, or the coolest selection of phones is also unimportant in this rant.
There is one striking difference between one of the above-named cellular provider...
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Ignore the Alltel dweeb "Chip" and the other nerks who are supposed to leverage the stereotype that nerdy fat boys are ineffective nitwits, for the time being.
Forget about the bespectacled stalker guy in the gray coveralls with the crowd of people and hovering helicopters that represent Verizon's network.
Never mind the fact that T-Mobile along with the ever-morphing CinguAT&T use GSM technology with SIM cards while the rest use CDMA technology which does not utilize the handy SIM cards.
Who has what coverage, how many bars, or the coolest selection of phones is also unimportant in this rant.
There is one striking difference between one of the above-named cellular provider...
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First of all, who is Chip?
With Cingular I can check my call log without having to wait until the billing cycle ends. It usually takes about 4 hours for the call to show up. Now, I don't think I was able to do that with T-Mobile though, but I left T-Mobile almost two years ago. I can't speak for Verizon cuz I left Vz more about 4 years ago... But I remember that with Vz I could check my mins and everytime I checked them they were always up to the minute...
With Cingular I can check my call log without having to wait until the billing cycle ends. It usually takes about 4 hours for the call to show up. Now, I don't think I was able to do that with T-Mobile though, but I left T-Mobile almost two years ago. I can't speak for Verizon cuz I left Vz more about 4 years ago... But I remember that with Vz I could check my mins and everytime I checked them they were always up to the minute...
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Chip? The geek's geek, in all the Alltel commercials, where chubby geekazoids representing the other carriers try to out-geek him.
TMo does do it -- friends of mine are on there and verified it. Alltel reps told me they do it. Cingular -- I was with them prior to VZW -- they for sure do it and it was wonderful. Vonage does it. I expected it with VZW and was shocked when I learned they did not. And the snotty way they handled the inquiry!
I mean, what've they got to lose by providing this? It's a few man hours of effort to make it available on the site -- just put a UI wrapper around it.
TMo does do it -- friends of mine are on there and verified it. Alltel reps told me they do it. Cingular -- I was with them prior to VZW -- they for sure do it and it was wonderful. Vonage does it. I expected it with VZW and was shocked when I learned they did not. And the snotty way they handled the inquiry!
I mean, what've they got to lose by providing this? It's a few man hours of effort to make it available on the site -- just put a UI wrapper around it.
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NoanswersonlyQs said:
chip's name is CHAD in the commercials..
That's the name I was thinking about too... đ¤Ŗ
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I have access to my real time call record and found out that the calls didn't help. So I hired a private investigator to follow my wife to see if she was cheating. Turns out she had another phone that I didn't know about. đŗ đ˛ đŗ
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If you want a company that disrespects your privacy enough to email your call records to someone calling claiming to be you then go ahead and switch. it wouldnt be that hard for someone to call up and say they are you and have your last 4 of social (sadly in this day and age its not that hard to get) and then get all your calls sent via EMAIL(very secure) and they could use that info for negative things.
we take your privacy alot more serious then that, we wont do it. if that causes you problems then leave.
we take your privacy alot more serious then that, we wont do it. if that causes you problems then leave.
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I sorry Midnight, but her complain is not about verizon not giving her phone numbers over the phone. She tried to get the call log online; since she couldn't, she called customer service to see if she could get the call log... I really don't see why Verizon doesn't offer this service. All other providers do đ
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The cell phone companies have certain privileged information that, when I repeat it back to them, provides proof that I am who I say I am.
It is similar to when you lose a phone and want it temporarily disabled, or re-enabled when you find it. They verify you are who you claim to be. When you have disputes over your bill or questions, the same thing.
Since MOST of the companies provide the call details ON LINE, then it's not a matter of security or privacy. It's simply a matter of the provider being bullheaded.
It is similar to when you lose a phone and want it temporarily disabled, or re-enabled when you find it. They verify you are who you claim to be. When you have disputes over your bill or questions, the same thing.
Since MOST of the companies provide the call details ON LINE, then it's not a matter of security or privacy. It's simply a matter of the provider being bullheaded.
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gekk0 said:
The cell phone companies have certain privileged information that, when I repeat it back to them, provides proof that I am who I say I am.
It is similar to when you lose a phone and want it temporarily disabled, or re-enabled when you find it. They verify you are who you claim to be. When you have disputes over your bill or questions, the same thing.
Since MOST of the companies provide the call details ON LINE, then it's not a matter of security or privacy. It's simply a matter of the provider being bullheaded.
Ahhh yes gekko, you are so right once again! Hence my previous post to you, and yes if you are verified enough to do things, ie extend contract etc one would consider that enou...
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Whatever your boggle was it defiantly should have been handled differently. If your wife lost her phone then just report your phone lost, problem solved. Why would anybody under in situation wait around and in hopes of tracking call history or waiting on someone to do that right thing. It always astonishes me how people can take a simple situation and make a federal case out it.
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My situation was that I had a family member making inappropriate calls and I needed to track those down and figure out what this family member was doing. It was not a police matter. It was a family matter.
It's also no federal case on my part. It's a simple enough request. Since, as I've said, most of the other providers do this, there's no legitimate reason for anyone to NOT do it.
It won't HURT Verizon to get on the stick, now, will it. And it doesn't hurt YOU for me to want it, right? It doesn't hurt YOU for me to complain about the lack of a basic service that can easily be provided, right?
So what's YOUR federal case?
It's also no federal case on my part. It's a simple enough request. Since, as I've said, most of the other providers do this, there's no legitimate reason for anyone to NOT do it.
It won't HURT Verizon to get on the stick, now, will it. And it doesn't hurt YOU for me to want it, right? It doesn't hurt YOU for me to complain about the lack of a basic service that can easily be provided, right?
So what's YOUR federal case?
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Who said it was hurting me it's your cry baby post, not mine....sounds like you need to handle your family matters, instead of blaming verizon. I know if I added someone to my account there would be know doubt in my mind that it would be used responsibly, and if for some crazy reason I suspected otherwise I would yank the phone instantly. There is no need to thank me, I'm a problem solver that's what I do! Oh and port if you don't like it.
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You must work for Verizon. The fact that you saw fit to attack me for daring to complain about a lack of a simple, basic service a company could provide for its paying customers tells me you feel it somehow "hurts" you. Either that, or you just like to be an ugly troll attacking people for no reason.
I'm glad you have a handle on exactly how YOU would deal with your family issues. I have my own methods, as I've detailed. If you don't like how I do it, that's fine. The simple truth is that I require a service from Verizon that other providers make available. Verizon does not. It's easy for them to do it, and they are arrogant about not doing it. It's my choice to leave them as soon as I can do so at minimal cost to me.
I'm doing a ...
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I'm glad you have a handle on exactly how YOU would deal with your family issues. I have my own methods, as I've detailed. If you don't like how I do it, that's fine. The simple truth is that I require a service from Verizon that other providers make available. Verizon does not. It's easy for them to do it, and they are arrogant about not doing it. It's my choice to leave them as soon as I can do so at minimal cost to me.
I'm doing a ...
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attacking you đ I'm trying to help you brotha....anyways thanks from bringing light to this bloodcurdling situation đ
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đ Okay. You're forgiven. I'll call off the goon squad. đ
Thanks for your, um, "help", but you'd help more if you expected better service of the companies who take your money. The biggest rip was their arrogance. My specific situation was not among those I wrote about. It's too sensitive for me to blat about on the Interweb thinger. It was a highly emotional situation, and time critical. Having had access to those records would have meant a LOT to me. As it was, my distress was worsened a great deal because something so simply provided was not provided.
Of course, it's more important that the megalithic corporations have their arrogant way, than that customers get simple customer service. Right? đ
Thanks for your, um, "help", but you'd help more if you expected better service of the companies who take your money. The biggest rip was their arrogance. My specific situation was not among those I wrote about. It's too sensitive for me to blat about on the Interweb thinger. It was a highly emotional situation, and time critical. Having had access to those records would have meant a LOT to me. As it was, my distress was worsened a great deal because something so simply provided was not provided.
Of course, it's more important that the megalithic corporations have their arrogant way, than that customers get simple customer service. Right? đ
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Yes, Im sure gekk0 the only reason Verizon has that policy is because the MUST have their
"arrogant way." Because their entire purpose is to make peoples (like you) lives more difficult and rob you of services you MUST have.
"arrogant way." Because their entire purpose is to make peoples (like you) lives more difficult and rob you of services you MUST have.
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đ¤Ŗ
The way some of you guys leap to the defense of the massive corporation over the small, reasonable requests of the little guy amuses the pee outta me. Bet you're another Verizon shill.
So, Verizon shill, can you come up with a constructive, reasonable reason Verizon has made it a policy to NOT provide immediate call detail information on their website?
I've demonstrated it isn't a privacy issue.
As an engineering manager, I've plenty of experience spec'ing out and estimating cost/benefit for web UI when the underlying database already exists. It's trivial. So it ain't cost.
I have also demonstrated that it isn't a legal issue. Other providers have the info.
So how do you explain it when the same company that crip...
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The way some of you guys leap to the defense of the massive corporation over the small, reasonable requests of the little guy amuses the pee outta me. Bet you're another Verizon shill.
So, Verizon shill, can you come up with a constructive, reasonable reason Verizon has made it a policy to NOT provide immediate call detail information on their website?
I've demonstrated it isn't a privacy issue.
As an engineering manager, I've plenty of experience spec'ing out and estimating cost/benefit for web UI when the underlying database already exists. It's trivial. So it ain't cost.
I have also demonstrated that it isn't a legal issue. Other providers have the info.
So how do you explain it when the same company that crip...
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Hey gekko,
Don't take their comments to seriously, SOME PEOPLE get BRAINED-WASHED very, very easily!! Trust me, I do know and I do understand what you are talking about... If you stick LOTS of people in a Big building and tell them the same BS everyday, you are bound to get those that put their own common sense aside and sacrafice their own personnal integrity for a giant... And YES it DOES INPACT their bottom line by not releasing that info on the phone as every phone cost them , I don't really know but $10.00 something like that..
I for one do agree with you, gekko and I do understand why that info would be important to people. As for faxing or emailing, that part I don't think is a good policy but with a verification policy, stric...
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Don't take their comments to seriously, SOME PEOPLE get BRAINED-WASHED very, very easily!! Trust me, I do know and I do understand what you are talking about... If you stick LOTS of people in a Big building and tell them the same BS everyday, you are bound to get those that put their own common sense aside and sacrafice their own personnal integrity for a giant... And YES it DOES INPACT their bottom line by not releasing that info on the phone as every phone cost them , I don't really know but $10.00 something like that..
I for one do agree with you, gekko and I do understand why that info would be important to people. As for faxing or emailing, that part I don't think is a good policy but with a verification policy, stric...
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oh and in response to your tmobile guy "buying out" your verizon contract? what the guy just up and offered to buy your whole family plan out of his pocket? right.
Either..
A. Your making up B.S.
B. He was making up B.S.
C. He was some shady indirect dealer doing something against company policy.
Either..
A. Your making up B.S.
B. He was making up B.S.
C. He was some shady indirect dealer doing something against company policy.
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đ It's one contract, Shilly, m'boy. Coupla hundred bucks and they get the coup of providing good CS, while neenering at their competitor. It can be written off.
Goodness, Shill, you're sounding a bit bitter! Does it hurt you, too, that I'm unhappy with Verizon? Do you lay awake at night, fretting over my poor little posty? đ¤Ŗ
Goodness, Shill, you're sounding a bit bitter! Does it hurt you, too, that I'm unhappy with Verizon? Do you lay awake at night, fretting over my poor little posty? đ¤Ŗ
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i think you're misinterpreting peeps responses, noone is defending verizon everyone is just laughing at you đ¤Ŗ its funny the amount of time your spending on this silly thread.
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Whatev. I get e-mails. I go check 'em out. I see ad hom, attempts to say "oh, it's not Verizon, dude, it's how you're dealing with your family, let me give you some unasked-for hints on how to raise kids, dearie" and, well, nothing substantial.
Since I do like chewing on self-centered twits, it's rilly cool that I've found a few here in the thread spawned from my complaint against VZW's ****ty CS.
Like, got proof T-mo won't buy out contracts?
I didn't think so.
Got proof Verizon couldn't change their policy? Got any good reasons they shouldn't, other than their arrogance?
Nah, I didn't think so there, either.
You all aren't laughing at the amount of time I'm spending. You're just trolling me because it amuses you to d...
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Since I do like chewing on self-centered twits, it's rilly cool that I've found a few here in the thread spawned from my complaint against VZW's ****ty CS.
Like, got proof T-mo won't buy out contracts?
I didn't think so.
Got proof Verizon couldn't change their policy? Got any good reasons they shouldn't, other than their arrogance?
Nah, I didn't think so there, either.
You all aren't laughing at the amount of time I'm spending. You're just trolling me because it amuses you to d...
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boy i bet you read that paragraph over ten times thinking this is funny and cool đ
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This forum is just chock full a mind readers. Girl just doesn't have a chance against you brainiacs.
Good news, though, Peeps. I got through to a coupla of the upper muckies in Verizon. Maybe they'll listen. Maybe they won't, but my job here is done. You all can go back to playing with your poo.
Have fun, kiddies! đ
Good news, though, Peeps. I got through to a coupla of the upper muckies in Verizon. Maybe they'll listen. Maybe they won't, but my job here is done. You all can go back to playing with your poo.
Have fun, kiddies! đ
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Sounds to me that you've got many problems with your life besides your cell phone service. every service provider has it's advantages and disadvantages to the others. sure verizon won't do this, ok go to the other provider, they might do it for you, but then when you want to do something else they won't let you, so then you get pissed at the other provider and tell the whole world about it. don't sit there, ranting and raving telling everyone what a bad company it is because of one thing. especially since it's information they haven't even billed you for yet. so technically until they bill you for it, it's their information.
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jeebus, who peed in your cheerios?
Your level of cynicism astounds me. as far as verizon changing corporate level policies as per your request. it's not gonna happen....not until they get enough complaints about it to warrant a change in policy. imagine your a company with 60 million+ customers and you get a call from 1 of them asking you to change their policy...you would laugh in their face....get that same call from 60,000 customer's...then the policy changes....you are obviously the minority of the customer base in this situation or your "request" would have been taken care of before you even thought to ask about it. If the customer demand for something is large enough then it is done.
T-Mobile(the company that is) will not buy ...
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Your level of cynicism astounds me. as far as verizon changing corporate level policies as per your request. it's not gonna happen....not until they get enough complaints about it to warrant a change in policy. imagine your a company with 60 million+ customers and you get a call from 1 of them asking you to change their policy...you would laugh in their face....get that same call from 60,000 customer's...then the policy changes....you are obviously the minority of the customer base in this situation or your "request" would have been taken care of before you even thought to ask about it. If the customer demand for something is large enough then it is done.
T-Mobile(the company that is) will not buy ...
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you guys are soo mean.. i understand where he's coming from... he wants to know which
900-talkdirty numbers his kid is dialing so he can call them as well and just blame all the charges on the kid... is that so much to ask? I think not... why should he wait a month to know this information? and what if the kid dials different numbers the next month how does he explain the different numbers to his wife?
900-talkdirty numbers his kid is dialing so he can call them as well and just blame all the charges on the kid... is that so much to ask? I think not... why should he wait a month to know this information? and what if the kid dials different numbers the next month how does he explain the different numbers to his wife?
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do the math. It's pretty simple unless you're mentally challenged. If you are, just send the numbers to me and I'll figure it out for you... for a small fee.
but don't worry, I'll pay your early termination fee for you.
but don't worry, I'll pay your early termination fee for you.
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bassplayer said:
do the math. It's pretty simple unless you're mentally challenged. If you are, just send the numbers to me and I'll figure it out for you... for a small fee.
but don't worry, I'll pay your early termination fee for you.
She doesn't want the minutes used. She wants the numbers called. It really doesn't seem like that much to ask for. I can agree with not giving the info over the phone. T-Mo CC used to have to do that and they tended to be long drawn calls where I felt uncomfortable b/c I was unsure of what they needed the info for. T-Mo doesn't do that anymore, but does direct you to the website, where you can view the details, the actual phone numbers, of calls made and receive...
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Let me suggest this and from another stand point, it is possible that Verizon currently cannot offer the service across the board to all customers so they may not offer it until they can. The thought would be consistant customer experience. A number of carriers are aggregations of other smaller carriers that have built up it's base customers, networks et al on the back of accumulating regional carriers and systems. I would assume that Verizon may well be at the end of systems consolidation (billing databases, switch's/MTSO's etc and other technical junk).
From the industry mags, billing issues remain a customer sore spot and I would think it is because of these types of issues. Sure it's easy to change a database of 20,000 in a Lotus Appr...
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From the industry mags, billing issues remain a customer sore spot and I would think it is because of these types of issues. Sure it's easy to change a database of 20,000 in a Lotus Appr...
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gekk0 said:
And suppose you suspected one of your kids was doing something you had forbidden -- he or she was texting his buddies during school hours, perhaps. Or calling his smack dealer during church. And you'd given her one chance to clean up her act before you yanked her phone privileges away.
So, you want to use your phone to police your children and you are mad that VZW isnt set up to assist you in doing so?
gekk0 said:Instead, suppose your spouse lost his phone. You wanted to wait a bit before shutting it off, in case someone found it and called one of the numbers in the contact list to report they found it. You were curious, though, to see if it had been found and was be...
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Okay, I had nothing better to do than read this long series of posts and come to the following conclusions.
1. Gekk0 wants access to immediate phone records to ensure domestic tranquility and believes Verizon should provide them since other companies do the same.
2. Lots of people want to defend Verizon by stating that this carrier knows what they are doing and it is wrong for Gekk0 to make demands of them. Some people are more polite than others.
For both sides, consider the following: individual requests create momentum for change that can ultimately benefit us all. In that regard, Gekko is within rights to make this request. And before judging, it seems like lots of people on this site want to make all sorts of requests (some more...
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1. Gekk0 wants access to immediate phone records to ensure domestic tranquility and believes Verizon should provide them since other companies do the same.
2. Lots of people want to defend Verizon by stating that this carrier knows what they are doing and it is wrong for Gekk0 to make demands of them. Some people are more polite than others.
For both sides, consider the following: individual requests create momentum for change that can ultimately benefit us all. In that regard, Gekko is within rights to make this request. And before judging, it seems like lots of people on this site want to make all sorts of requests (some more...
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Green Jeep, primus, and BegtoDiffer,
I think you all were right on with your responses. I do sympathize with gekk0's desire to have this information, but the constant berating of VZW and accusing them of being "arrogant" I don't agree with; and VZW is NOT "behind the times." In fact, I believe VZW may be close to being able to providing such real time data. Of course I'm not sure about allowing all Cust Svc reps access to it immediately or have it available online yet either (that would of course require a heavy amount of system resources right now). VZW has upgraded their data network to utilize 1xEV-DO Revision A for customers. So their backbone networks, switches, etc. are very advanced and I'm sure they have some plan in place that...
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I think you all were right on with your responses. I do sympathize with gekk0's desire to have this information, but the constant berating of VZW and accusing them of being "arrogant" I don't agree with; and VZW is NOT "behind the times." In fact, I believe VZW may be close to being able to providing such real time data. Of course I'm not sure about allowing all Cust Svc reps access to it immediately or have it available online yet either (that would of course require a heavy amount of system resources right now). VZW has upgraded their data network to utilize 1xEV-DO Revision A for customers. So their backbone networks, switches, etc. are very advanced and I'm sure they have some plan in place that...
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shadowstar said:...
One thing I have noticed is that recently (maybe a year or more ago), when you would hit #MIN, it would tell you your minutes used on your line and give you the option to hear minutes used on another line. Then, they upgraded it so that it would send this information to you in a text message. The information, however, would be a few days old sometimes. However, another upgrade went into effect which made the text message display the number of minutes used be accurate to just a few hours since the last call was placed. Now, the text message will even display the number of minutes used in each calling period on your line and also the number of total shareplan minutes used. This is all accurate to wit
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BegToDiffer said:
VZ may also have very good legal reasons for not doing so - what if someone inappropriately got hold of your call details, the email got lost in the net somewhere, someone else picked up the fax with those numbers, what if a rep accidentally gave out the number of a blocked caller (remember the system records every number whether you get to see it or not).
blockquote>
I have not yet worked at a cell phone company where reps can view the numbers of blocked calls. Ok, so the grand total is 2 different cell phone companies I've worked for, but still.
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I'm surprised no one's told you the reason that Verizon doesn't do this. About 6 years ago the great State of California sued all of the carriers about unbilled calls. Verizon bowed out of the suit by just not giving that information out anymore. Now there's a fancy disclaimer talking about unbilled information being inacurate and yada yada pursuant to this that and the other thing about the California Public Utilities Commission. All of the carriers besides Verizon then paid the state a bunch of money in fines for not disclosing this information previously.
The question is, Why do you draw the line on a daily basis? If you pull the bill up or look at the text messaging details at a point AFTER you've told your children that you don'...
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The question is, Why do you draw the line on a daily basis? If you pull the bill up or look at the text messaging details at a point AFTER you've told your children that you don'...
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Yep, gekko you are right they are the only provider that does that, claiming it's because the "calls" haven't been "certified" or some bs! I do have alittle knowledge, before anyone tells me I don't know what I am talking about! As a "maybe inside", I think the REAL reason they won't disclose the info before billing is because IF customers know they can get it, it will generate more calls coming in therefore costing the company more money, while it is claimed to be LEGAL reasons, all the other companies would certainly not be stupid enough to disclose it if it were in fact due to legal issues.. JMO!!!
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Hmmmm Shadowstar what does this mean?
Green Jeep, primus, and BegtoDiffer,
I think you all were right on with your responses. I do sympathize with gekk0's desire to have this information, but the constant berating of VZW and accusing them of being "arrogant" I don't agree with; and VZW is NOT "behind the times." In fact, I believe VZW may be close to being able to providing such real time data. Of course I'm not sure about allowing all Cust Svc reps access to it immediately or have it available online yet either (that would of course require a heavy amount of system resources right now
Not sure about Cust Service Reps to have immediately access to the records?? you lost me with that wouldn't know any that don't?!?! Do you? Slo...
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Green Jeep, primus, and BegtoDiffer,
I think you all were right on with your responses. I do sympathize with gekk0's desire to have this information, but the constant berating of VZW and accusing them of being "arrogant" I don't agree with; and VZW is NOT "behind the times." In fact, I believe VZW may be close to being able to providing such real time data. Of course I'm not sure about allowing all Cust Svc reps access to it immediately or have it available online yet either (that would of course require a heavy amount of system resources right now
Not sure about Cust Service Reps to have immediately access to the records?? you lost me with that wouldn't know any that don't?!?! Do you? Slo...
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