Test Drive Question
Do you have to port your number out to another carrier to be eligible for the 30day free trial? Thanks for any info. 🙂
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when you leave on,lets say day 29. Verizon will bill you the early term fee but will credit it back upon proof of your port out. So yes, you must port out to get 30days test drive, otherwise you follow under normal return policy
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You have to port out your number in order to get any bill credits back (service fees, act. fee's, early termination, essentially everything except data charges). If you do not port out, you are still under the standard 30 day worry free guarantee, you will just receive a pro-rated bill for the time you had the service and the fees will be prorated to for that time that you had them... Early termination fee is still waived under standard 30 day guarantee, you just don't get the credits back for the monthly service charge. I know it's kind of confusing.........Any further questions?? 😎
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Yeah, I have a further question. lol. I was under the impression that the old return policy is still around. If a customer starts new service and cancels completely within 15 days, they pay for their usage but no ETF. Or if they took advantage of Test Drive, they could port out within 30 days and it would be no charge for anything other than data and downloads. Any clarification? 😎
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That is correct, they have 15 days to cancel, or 30 days to port out, if they cancel on anything after the forst 15 days, they will be charged a ETF that will not be waived, so yes, both "trial periods" are still around.
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heres what vzw web site says:Your satisfaction is guaranteed on any equipment you purchase from Verizon Wireless.
We provide a 30-day satisfaction guarantee on any product you purchase from Verizon Wireless. You only pay for the service you've used. See Verizon Wireless Return/Exchange Policy brochure for details. If your phone has a manufacturer's defect but its warranty has expired within the past year, Verizon Wireless guarantees a pre-owned replacement for $50 or less.
We provide a 30-day satisfaction guarantee on any product you purchase from Verizon Wireless. You only pay for the service you've used. See Verizon Wireless Return/Exchange Policy brochure for details. If your phone has a manufacturer's defect but its warranty has expired within the past year, Verizon Wireless guarantees a pre-owned replacement for $50 or less.
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But the Worry Free Guarantee was extended to 30 days as well. So 15 days is no longer important. If you just cancel and return the phone within 30 days, you get etf waived, credit back on equip, deposit back. If you port out within 30 days, then you get usage credited back (sin data). This is across the board for the 30 day WFG, but the Test Drive promotion only applies to new lines of service.
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If you port out within 30 days, then you get usage credited back (sin data).
meant "usage and monthly access*"
*doesn't apply to data usage (i.e. get it now downloads), insurance, detailed billing, roaming, or long distance
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What I mean is that the port must be completed within 30 days. I've seen some ports take two or three days. So don't start the port process on day 30 and hope it will complete in time. Think of it as 25 days to be safe.
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Actually as long as our billing system shows the port start on the 30th day it counts.
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Here's an easy solution, rather than cancel just "port" to a prepaid service from anyone else
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Man I wish VZW could communicate better, I just talked to my rep an he said "Im not really sure about the details" I wish vzw would let use know for sure what it is, we are at the mercy of our "reps" and if they are not sure how can we know?
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wfine81 said:
Man I wish VZW could communicate better, I just talked to my rep an he said "Im not really sure about the details" I wish vzw would let use know for sure what it is, we are at the mercy of our "reps" and if they are not sure how can we know?
I am assuming you are an indirect agent of VZW. It is your "reps" job to communicate such changes to you. If he/she has not then go over their head to the account manager and complain. You can't be expected to do your job if they aren't doing theirs. In the meantime check 'info center' if you have access to it. Or all the details can be found at the regular site, verizonwireless.com
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