Anyone that has your phone can send you a txt msg? How did they get your #? The only way people will get your # is if you give it to them. Therefore you know them well enough to say "don't me send txt msgs."

Show me one CDMA phone w/ a SIM slot and i'm not talking about a CDMA/GSM phone. I'll show you a flying donkey.

I'm gonna save my breathe on other two. "Verizon doesn't want to." You don't even see 80% of what goes on internally.

Well, that's not entirely true banks, credit card company's doctors offices, they all sell, and give out wireless #'s. If you place a order online for something and you submit your wireless # for a contact you just screwed yourself.

This is my only phone, and because of that, the only number I have to give out.

All I am hearing for you is Verizon good, everyone else bad. Maybe Verizon would be better over all if they would spend more time looking outside of their company, at what people actually want in a wireless provider, and less time looking internally at their precious bottom line (and throwing around untrue slogans.

Many overseas operators use SIM card tech in their CDMA phones. It wouldn't be that hard for Verizon to ask LG, Samsung, etc to add this to new phones coming out (since they already put this into similar phones for GSM).

As for the text messages, I like getting them, but I don't like paying for them, especially when all incoming used to be free before hand.

you know what else used to be? carriers would pay the etf if you switched to their company. why dont i hear you bitching about that? companies use promotions to get you in because they need customers. we are getting our customers without all the gimmicky crap. Im not gonna bash other companies, because I have had good experiences with them as well. I like several carriers, but to bash Verizon because they dont have to give away 3000 minutes a month for 49 cents is ridiculous. we take care of our customers and we make a profit. no more, no less.

I am not asking for 3000 minutes for 49 cents a month (why do you guys always keep saying something extremely like that). I am only asking that Verizon start offering some things that other providers do. Not all things, just some things. More minutes for less (or the same amount) would be nice, free Games on the phones would be nice, free incoming text messages, and etc.

I am an end user that feels like everything extra added to Verizon costs more and more money, at the end of the month the bill gets larger and larger. I am on the $39.99 rate plan, but after taxes, LNP recovery costs, and extra features (on top of all others) on the plan I am paying over $55 a month.

And when we do offer something, then what happens? you want something else. Its true for all things in life. Jobs, homes, cars. I had a job where you could purchase a week of vacation. Well, next thing you know, "why cant we purchase 2 weeks of vacation?" You can say you would be happy with one thing, but for how long? We simply dont offer these things because they are not important enough for the majority of our customers, otherwise we would see net loss instead of net adds. People like you are never happy with what you have...why cant you throw in a game, why cant you give me more minutes, it cant cost that much to do this for me...etc. the simple fact is, you can get those things with another carrier. When a customer calls in like you, I ...
(continues)

I don't think by adding free incoming text messages or some free games on their phones, that Verizon would all of the sudden become deep in debt.

I am not asking Verizon to do all of the things I request (which would be lovely), but it would be nice if they implemented some of them.

When the attws/cingular merger is complete Verizon will no longer have the largest network or the most subscribers. Like I was told once, you shouldn't ever rest on your laurels.

Naa, I usually just sit on my ass-sets. 🤣

NO, it would not put verizon in debt. But lets take a look at what revenue we get with 40 million customers. Lets just assume that only 10% of the customers use text and maybe text 100 times a month. This is a very conservative figure, btw. that is 400 million text messages. that is an extra 8 mil/month of which it costs your pocket a whopping 2 bucks. Now, with that 8 million, that will put up 10-20 additional towers per month. This theory of yours reminds me of florida here last month. They decided that gas prices were out of control and gave all of florida a tax break for the month. gave us 8c/gallon off. well, that saved me a whole $6.40. But you know what that cost the state? over 60 mil. You need to look at the bigger picture and not t...
(continues)

Your right, maybe Verizon should just raise everyone’s rates. That way think of all the new towers and new commercials we could get. Maybe Verizon should start spending their money on commercials about cell phone towers, the new slogan could be “Can you see us now?”

When Cingular and ATT merge, they will have the largest coverage and the largest subscriber base. And Cingular WILL be getting a large coverage boost from ATT. I live in Utah (I know not a very populous state, but large area to cover) and Cingular isn't even here right now.

I read all of these different posts and I am going to add my thoughts and facts on this...

1. when AT&T and Cingular merge yes they will have more customers but their area of coverage will still be less than Verizons. All you need to do is suerimpose the maps on each other it is easy to see.

2. Verizon will have as of Monday full in network whether you are on extended or verizon signal so 40.4 million customers have the ability of IN network.

3. By the end of next year Verizon will be bigger than the combined Cingular/AT&T customer base. Verizon is growing at a 2 to 1 over them both combined so its only a matter of time.

4. Cingular will have to give up spectrum in the areas that Cingular and AT&T have together now so they wont g...
(continues)

What facts?

1. When AT&T and Cingular merge they will have a larger customer base AND more coverage than Verizon. FACT.

2. Verizon is following in the steps of what Cingular has had for quite some time. After the merge this service will be available to 45 million customers on Cingular's network. FACT.

3. By the end of next year nobody knows who will be the largest company. What rate Verizon is growing at and what rates Cingular and AT&T are growing at has no hold on what will be a month, 6 months, or a year from now. COMMON SENSE.

4. Cingular WILL NOT have to give up spectrum in the areas that Cingular and AT&T have coverage together. One of the STATED PURPOSES of the merger is to increase spectrum to launch 3G services...
(continues)

Yes, you will give up spectrum in the fact that you will NOT be allowed to monopolize both the A & B channels. The excess channel will be sold off by the FCC to a competitor. FACT!

Cingular and AWE hold the crown of the highest churn rates in the industry. FACT!

Cingular and AWE and TMobile thrown in for good measure, since we are talking GSM carriers here, do not equal the amount of new customers added than VZW had in the first quarter and again in the second quarter of this year. FACT!

Looking at price plans there isn't much of an advantage with going to Cingular or AWE over VZW if you compare plans according to each providers web sites, and remember that the one with the big advantage AWE is soon going away! FACT!

M2M across e...
(continues)

Yes, you will give up spectrum in the fact that you will NOT be allowed to monopolize both the A & B channels. The excess channel will be sold off by the FCC to a competitor. FACT!

"Because of improved spectrum holdings, the new company should be able to
accelerate its offering of advanced wireless data services and pave the way
for high-speed third generation services in the future."

http://www.prnewswire.com/cgi-bin/micro_stories.pl?A ... »

Seventh paragraph, first sentence.

Cingular and AWE hold the crown of the highest churn rates in the industry. FACT!

I'm not here to argue churn rates. What ...
(continues)

RUFF1415 said:
"Because of improved spectrum holdings, the new company should be able to
accelerate its offering of advanced wireless data services and pave the way
for high-speed third generation services in the future."

http://www.prnewswire.com/cgi-bin/micro_stories.pl?A ... »

Seventh paragraph, first sentence.

That's nice you will have 3G services in the future, but as you are pointing out, that is the future. Things can change on a dime. VZW has 3G now. EV-DO in 14 cities here and now, well Monday but close enough.

You're missing my point. Read it again. Cingular won't have to give up ANY sprectrum that it acquires through the merger. That's one of the key reasons they sought to buy AT&T. They may however sell some of the spectrum back to the FCC to be resold because they simply won't need it. Why shell out $41 billion dollars and only gain some towers and another 23 million customers to please?

They are gaining licsenses. That was what Cingular was after imo. Same reason they bought Triton PCS, for the licsenses. The FCC only allows so many providers into an MSA. Once those slots are full the only way to get one is to buy it from the existing holder or to buy the existing holder itself. They will still have to sell off those liscenses though were both AWE and Cingular cover. THAT is where you will lose spectrum.

"The Applicants also request a waiver of the cellular cross-interest rule contained in section 22.942 of the Commission’s rules, which generally limits the ability of a licensee for one channel block to have more than a five percent ownership interest in the cellular licensee for the other channel block in an overlapping portion of the same Rural Service Area (“RSA”). As a result of the proposed merger, Cingular would be acquiring an interest in the cellular A Block licensee from AT&T Wireless in eleven RSAs where Cingular currently holds an attributable interest in the cellular B Block licensee."

Taken straight from the FCC's website. Have a look.

http://www.fcc.gov/transaction/cingular-att_wireless ... »

Did you read the rest of the article? If you did you would know that what you posted is the announcement of Cingular filing a petition for the FCC to stop them from having to give up spectrum in cross channel markets they will own both the A & B channels in. The rest of the article is that parties wanting to file complaints that this should not happen are able to do so by a certain date. There is no ruling in that article. What is your point?

BAH! I had all points replied to and it cut it off...here it is again. 👿

I'm not here to argue churn rates. What I'm stating is that NOBODY knows what consumers will do in the next month, 6 months, or a year. You simply cannot tell me that Verizon WILL ABSOLUTELY REMAIN STEADY and Cingular WILL ABSOLUTELY NOT IMPROVE BUSINESS based on fact. The industry can change that quickly, and you obviously have no awareness of that.

I am an advocate of competition and always have been. Future is just that, future. You yourself have no clue of what the future will bring, but industry analysts are predicting that VZW will regain it's spot as the industry leader as far as customer base within 1-1.5 years after the ...
(continues)

dakz said:
BAH! I had all points replied to and it cut it off...here it is again. 👿

I'm not here to argue churn rates. What I'm stating is that NOBODY knows what consumers will do in the next month, 6 months, or a year. You simply cannot tell me that Verizon WILL ABSOLUTELY REMAIN STEADY and Cingular WILL ABSOLUTELY NOT IMPROVE BUSINESS based on fact. The industry can change that quickly, and you obviously have no awareness of that.

I am an advocate of competition and always have been. Future is just that, future. You yourself have no clue of what the future will bring, but industry analysts are predicting that VZW will regain it's spot as the industry leader as far as customer bas

...
(continues)

1. I will get back on this one. It was a report I read on a news site around the time of the quarterly reports, but I don'r remember which one atm.

2. Whoa whoa whoa there Mr. That's changing the playing field to meet your needs since you are loosing. You said VZW wasn't competitive in its pricing. I proved you wrong. If you want to show something different then do just that. Prove it.

Also, your making predictions of the future is somehow right while mine is wrong and I have no awareness of how things can change? Come again? How is your prophesising any better than mine?

3. No more so than any other company with roaming agreements, Cingular included, As those companies are forced to either upgrade service or sell those markets who ...
(continues)

As of the 9/27/2004 VZW coverage map...

Alot of our analog (included no charge) agreements have been replaced with VZW owned network. For example VZW is now the LARGEST wireless coverage provider in Nevada. I mean our coverage there got enormous! Our southern Minnesota coverage is almost fully digital now.

VZW is taking steps to clear out analog service. Keep in mind 1 and 2/3'rds years (2006 to clear analog? I thought it was 2007) is a loooooong time to upgrade a network.

Sure granted both VZW and Cingular are working their tails off to get more coverage, better plans, etc... I can say this though. VZW isn't needing to create any deals or programs to "cut their throats" to get customers.

I can't predict the future. If I could I ...
(continues)

GWFOX said:

What I can do is see the present. Cingular is all into the gadgety phones, the toys and games, etc. VZW is into the network and making/receiving that crystal clear call anywhere you want nationwide.

Until people don't give a flying nickel about calls and only want those toys and gadgets.. Then VZW is going to stay in the first place spot for awhile.

Ooooo...I can hear Cain seething somewhere. As for Verizon staying in first place...perhaps in network quality, but Cingular is a hair away from becoming the largest carrier in the country.

drama's got a point there. The merger won't affect network quality claims as much as it will size. Cingular will, according to the numbers, be the largest carrier in the U.S. post-merger. Rate plans ARE still comparable with Cingular only topping out 50 min. more per plan per month on average.

As for the gadgety phones thing, we can hardly help what is made by the manufacturers. I've been lookin for a new top-end phone and you've gotta admit, it's almost impossible to find one without a camera or bluetooth, or a personal organizer function, or full music ringtones or something comparable. That's the nature of high-end phones now. Even VZW's V710 is a camera/mp3/datebook/bluetooth device. It's also the nature of GSM phones to be mor...
(continues)

disturbed1 said:
drama's got a point there. The merger won't affect network quality claims as much as it will size. Cingular will, according to the numbers, be the largest carrier in the U.S. post-merger. Rate plans ARE still comparable with Cingular only topping out 50 min. more per plan per month on average.

As for the gadgety phones thing, we can hardly help what is made by the manufacturers. I've been lookin for a new top-end phone and you've gotta admit, it's almost impossible to find one without a camera or bluetooth, or a personal organizer function, or full music ringtones or something comparable. That's the nature of high-end phones now. Even VZW's V710 is a camera/mp3/datebook/bluetooth device. It's al

...
(continues)

Oh as to competetive rate plans? Yeah VZW is competetive in all markets. The America Choice rate plans are IDENTICAL in all markets. New England Market, Southeast market, Central market, Southwest market, Northwest market.. All the plans for VZW match. So dakz original posts about competetive plans stands.

Hypothetically I want AT LEAST 500 anytime minutes (being nice to Verizon on this one), unlimited N&W, and unlimited M2M. Free roaming, free long distance.

Verizon:

Try area code 17350 and choose America's Choice.

$49.99/month- 500 anytime minutes,unlimited N&W, and unlimited M2M. However roaming charges may be applied to certain areas of service.

Cingular:

Try area code 17350 and choose Cing...
(continues)

Cingular gives 100 more minutes than VZW on a $49.99 price plan, but look at the rest of the industry as well before you say that VZW isn't competitive. Look at the rest of the industry as a whole also. VZW is right in line with the rest of the companies out there.

Ok, so Cingular offers a few more minutes, big deal. Just because 1 company is giving away more doesn't mean that all of them do. Looking at the plans, Nextel is at the bottom of the offerings barrel. How about Sprint? Sprint base plans give more minutes than Cingular does. Is Cingular now not competitive with the rest of the industry because Sprint gives away more?

dakz said:
Cingular gives 100 more minutes than VZW on a $49.99 price plan, but look at the rest of the industry as well before you say that VZW isn't competitive. Look at the rest of the industry as a whole also. VZW is right in line with the rest of the companies out there.

Ok, so Cingular offers a few more minutes, big deal. Just because 1 company is giving away more doesn't mean that all of them do. Looking at the plans, Nextel is at the bottom of the offerings barrel. How about Sprint? Sprint base plans give more minutes than Cingular does. Is Cingular now not competitive with the rest of the industry because Sprint gives away more?

I agree. And also to add, just because Cingular offers more minu...
(continues)

That is good, but my question still has not been answered though.....

Why are other carriers offering newer/better phones faster than Verizon?

I don't want to hear this testing BS either...................

It has to be more than that.

I have an old v60i that needs replacing and am waiting patiently for a newer affordable phone from Verizon.

So what do you want us to do? Make up an answer? If we were giving you an answer that wasn't what we were hearing you would see people jumping all over it in this forum saying that was wrong information. Seriously, you say you don't want to hear it. If I made something up and you liked it would it make it right?

I have never stated that Cingular was the cheapest, just cheaper than Verizon in most cases. Even so, a good point to make would be this. Verizon offers the least for the most. Cingular, AT&T, and T-mobile all offer comparable and competitive prices. You can try to justify Verizon's prices based on the fact that they offer "superior service" all you want, but that doesn't hold any meaning with me. Verizon has to give you less for more because they spend $4 billion dollars a year improving their network? Cingular spends nearly that much a year on their network too, and they are shelling out another $41 billion to buy another network to add to their own. If Verizon can keep good business with higher prices, I appluad them, but what will...
(continues)

NOT EVEN CLOSE BUDDY! the carrier that spent the 2nd most was sprint at 2 billion dollars! try again....

Show me the information that you got this from...and uh...is that for just last year? Do you realized that $41+ billion is untouchable in this argument?

*Please show me... 🤭

$41 billion for a sinking ship dude.. money thrown away! Most AT&T customers are jumping and getting Verizon... look it up for yourself buddy boy you said yourself that cingular spends $4 billion per year on their network it's not true, FIND IT - PROVE IT!!!! but if you can pull that figure from your A$$ i'm sure you have a lot more $hit to throw. BLAH BLAH BLAH, that's all you say.

Any company that provides "superior" service and "lowest prices" will not survive - in any arena. If someone prefers the "unmatched" coverage of Verizon they shouldn't complain about the slightly higher cost. If low cost is most important than they must be willing to sacrifce coverage, better customer care, etc.

RUFF1415 said:
I don't know what area you live/work in, but Verizon has NOTHING on ANYBODY else's prices and rate plans where I am.

You sure did, you said in the statement that VZW was not competitive with ANYONE else. Well, you were wrong.

Key words being "where I am".

So put your money where your mouth is. PROVE IT.

From, "cooldog", "Your right, maybe Verizon should just raise everyone’s rates. That way think of all the new towers and new commercials we could get. Maybe Verizon should start spending their money on commercials about cell phone towers, the new slogan could be “Can you see us now?”

Now, that is god damned funny. 🤣 I almost spit up my coffee when I read that. 😲

The majority of the Verizon Reps and "fans" in here are insisting that people want everything for nothing. This may be the case for some people, but honestly now, people really just want SOMETHING for their hard earned money. It's not easy for some people to afford even the cheapest plans offered by any provider, especially when you get next to nothing for what you pay (at Verizon). Those people, who may be a little less fortunate than yourself are the ones seeking a better deal.

Another thing. People who sign up for promotions looking to get the cheapest rate are disloyal? That really boggles my mind. You don't go to the grocery store and by items on sale? You wouldn't rather save that extra cash when you can? I doubt you'd answe...
(continues)

you're probably right. we only hear from the problem customers. there are many customers out there happy and dont complain about anything, unless its completely valid. and for those, i wish we could do more. but the ones that nickel and dime and call in because 1 phone call wouldnt go through and they want credit for the entire month is a bit hard to swallow.

exactly my point. we go where things are cheap. im not faulting those that are like that. i am simply making a point that where ever the sale is, the customer goes. im not loyal to a specific grocery store. i prefer one over the others, but thats because they dont make me carry a card around to get the discounts. regardless of the reason, an industry such as ours needs loyalty. and ...
(continues)

Well, I sign off after 4:30p on weekdays. 😁 So, after that I won't be at this site at all. 🤣 Just in case anyone may be wondering. Comment about this whole something for nothing. I don't know how many people may even realize the fact, the huge progress that has been made pertaining to wireless, & cellular services. Back in the day like the late 80's for example the only type of person that could possibly afford to have such equipment was the very wealthy. 😈 Now a days god damn 6 year old children have them. Now I don't know for sure if that's really a good thing or a bad thing. So, again for somebody just hold back a second and look back to all the changes and advancements that have been made, Jesus Christ we got it easy. :wi...
(continues)

I see now one had the nerve to responde to this commentary that I made this morning cause no one can argue the point. So be as it may drop the cry-baby be an adult. And just deal. The fact of the matter is that all the wireless companies have there good points and there bad. So everyone needs are different and should decide on what actual services are most important to them, so maybe if you become loyal to your company perhaps they would be loyal to you in return, by seeing you not jump ship everytime some companies comes up with some stupid new promo, just stick to your guns on what your needs are, what is most important to you. Don't matter what another user has, it don't matter, what only matters is the individual and what that individual...
(continues)

Compare what a Verizon employee wrote:

VZWNewbieRep said:
I see now one had the nerve to responde to this commentary that I made this morning cause no one can argue the point. So be as it may drop the cry-baby be an adult. And just deal. The fact of the matter is that all the wireless companies have there good points and there bad. So everyone needs are different and should decide on what actual services are most important to them, so maybe if you become loyal to your company perhaps they would be loyal to you in return, by seeing you not jump ship everytime some companies comes up with some stupid new promo, just stick to your guns on what your needs are, what is most important to you. Don't matter what another user has,

...
(continues)

**blushing** 🤭

One bad apple does not a rotten tree make. I do like monkey's attitude though.

If you go back thru this thread, you will see my original post was written to someone else... There are "MANY" bad apples in here, not just one. I see very few Verizon employees in here posting considerate, thoughtful, polite responses to people who have posted complaints in this forum in the "small, slim hope" that Verizon would take note... Instead, for the *most* part (not entirely) what they received were rude, impolite, arrogant responses from Verizon employees...

Also remember, when someone calls Verizon for a problem, their impression of Verizon is based on their interaction with that employee. That employee's attitude is what they will know of Verizon as whole... If it is bad, they will think of Verizon as bad. If it is good...
(continues)

Also you have to wonder though are these people Customer Service reps? Are they sales? Are they IT? Are they someone that says they are a rep but really aren't? Are they an indirect agent? All those different people could be posting here and correctly stating they work for VZW, except the guy pretending to be a VZW rep. All covering very different facets of the company but every single one of them except the Customer Service rep won't know how to handle a customer in completely the correct and company accepted fashion. Even then CS reps learn things daily.

Yeah, there are some rude people that post on here. There are also people like myself that come across with the facts. It may sound harsh but who can type tone and voice inflection? Ano...
(continues)

I'm a pretty m0nkey!! *does a little dance*

Every company has their faults, one thing I wish ATT would do, which Verizon is doing very competitively, is advertise more!!! I don't know what the heck our marketing people do all day.... 🙄 i see our over budget numbers every quarter, and it baffles me, we made TWO commercials this yr and they hardly ever run! we must have paid some old fogies at the top nice salaries, cause I know my paycheck didnt put them over, we are the lowest paid customer care reps of any wireless carriers. **sigh** (excuse my ranting)...today is my thursday, and you don't know how bad i wish it was my FRIDAY!

i cant tell you how many times I've sat in front of the TV and wanted to say, hey we have that too! but nobody knows because we don't put it out there!
we=attws
I AM THE COMPANY! 😛

Verizon employee VZWNewbieRep's incoherent childish ranting to Verizon's formerly loyal customers:

VZWNewbieRep said:
Well, I sign off after 4:30p on weekdays. 😁 So, after that I won't be at this site at all. 🤣 Just in case anyone may be wondering. Comment about this whole something for nothing. I don't know how many people may even realize the fact, the huge progress that has been made pertaining to wireless, & cellular services. Back in the day like the late 80's for example the only type of person that could possibly afford to have such equipment was the very wealthy. 😈 Now a days god damn 6 year old children have them. Now I don't know for sure if that's really a good thing or a bad thing. So, again for

...
(continues)

thanks kega, I couldn't have said it beter myself. It was getting a bit overwelling talking to only people that work for Verizon. How unbiased can they actually be?

It isn't so much as people being mean on this forum or "arrogant".

Those that work for VZW and post here are actually authorized retailers. Granted you get 2 or 3 of the posters that do work for VZW direct. One of the things in this topic I've noticed is that several posters have disputed what was said in the previous topics. "VZW isn't competetive". Well yes VZW is I mean there is a post that shows plans and text prices.

When it comes down to it VZW is all about the network. VZW is all about being able to make and receive that call anywhere you want. If gadgets, free internet stuff, free text messaging, free phone games, etc is what is important then VZW is not for that person. Go to another carrier but do not dare complain about drop...
(continues)

GWFOX said:
Here is my big question for you guys. If you were happy why did you switch from ATTWS to VZW? If you were happy with Cingular why the switch? If you were happy with SprintPCS why the switch? If you were happy with VZW why the switch?

For the record, I have Verizon now and I am planning on leaving them because:

1) Verizon has cr*ppy phone selection;

2) I can get comparable or better calling plans from Verizon's competitors;

3) Verizon totally p*ssed me off by intentionally crippling the bluetooth features of the V710 in order to nickle & dime me out of a few more dollars 😡 (btw, I *was* gonna buy the V710 and stay a happy Verizon customer, but not now...);

4) Where I live (L.A.) cov...
(continues)

Kega said:
For the record, I have Verizon now and I am planning on leaving them because:

1) Verizon has cr*ppy phone selection;

We have very stringent phone testing procedures. Once a phone has been tested it is released to the public. Manufactures NO LONGER have to make phones *exactly* the same after that. A good case in point is the Motorola T720/T730. IT WAS a fantastic phone then all of a sudden it just become utter crapola. Sure you can get that phone that is as thin as a credit card with a billion games and ringtones but what about the call connection? What about reception? You know that internal antenna is proven to be nowhere near as good as an external one.

2) I can get comparab

...
(continues)

Hey Fox..
Since ur THE VZW guy, ny idea abt new phones from VZW?? My contract is getting over by October 1st week..and I dunno whether to shift to Tmobile or not.. Iam planning due to better fones with Tmobile...
lemme know..
Devil

Ok well I don't see much on the horizon for any new VZW phones coming up. What I do have are just sketch reports on new products. Nothing written in stone.

For VZW phones, the latest we have are the motorola bluetooth based V710, the LG-vx7000 camera phone, the samsung a-670 camera phone. VZW's entire baseline is not about features. It's about making and receiving that call practically all over the entire United States.

If you want a killer phone selection then yeah T-mobile will satisfy you. Keep in mind their network is kinda small when you compare it to VZW. Check your local coverage map before you get T-mo and be DARN sure to test it out for the trial period (whatever it is for T-mobile now). If it works for you and you like the in...
(continues)

thanks a lot..Gfox..I have now shifted to an area where VZW rules...!!!
SO I was just wonderingif new phones were introdecued by VZW, I wouldn't mind staying with VZW..BTW, i do not like fliptops, so i was wondering if any other fone's beinf introduced....Thanx for the info..
Devil

heartless devil said:
My contract is getting over by October 1st week.. and I dunno whether to shift to Tmobile or not.. I am planning due to better fones with Tmobile... lemme know..
Devil

You might want to check out Cingular, they are supposed to be getting some really nice bluetooth phones soon!

The Moto RAZR V3 if it works "as advertised" and has ALL bluetooth features enabled including file transfer (oh-oh, bad V710 flashbacks here... 😳 ) and hands=free voice-dialing thru a bluetooth headset, should easily be the "BEST" phone on the market hands-down!!! That is IF it has all the features that it claims it has and they work as advertised...

If not, then you could check out the Moto V...
(continues)

I hope this formats correctly... 😕

GWFOX said:

Kega said:
For the record, I have Verizon now and I am planning on leaving them because:

1) Verizon has cr*ppy phone selection;

We have very stringent phone testing procedures. Once a phone has been tested it is released to the public. Manufactures NO LONGER have to make phones *exactly* the same after that. A good case in point is the Motorola T720/T730. IT WAS a fantastic phone then all of a sudden it just become utter crapola. Sure you can get that phone that is as thin as a credit card with a billion games and ringtones but what about the call connection? What about reception? You know that internal antenna is proven to be nowhere

...
(continues)

Well, it "almost" formatted correctly, except for the unintentional italics... oh well

kega

"Kega" Just another ignorant that misses the point, another cry baby that wants everything for nothing. If even paid any attention to my rants as you called them. They were statements, in response to those people who "rant" & cry about what they don't get. Besides the fact that what I commented about was in general for all wireless companies, not VZW alone, idiot.

VZWNewbieRep said:
"Kega" Just another ignorant that misses the point, another cry baby that wants everything for nothing. If even paid any attention to my rants as you called them. They were statements, in response to those people who "rant" & cry about what they don't get. Besides the fact that what I commented about was in general for all wireless companies, not VZW alone, idiot.

VZWNewbieRep offers another *fine* example of VERIZON "customer service..."

Remember that this guy works for VERIZON when choosing your carrier or talking about the "great" customer service that VERIZON offers...

This guy makes my point about Verizon better than anything I could have written...

kega

And he has also been told to shut his mouth by the CS reps in here. You are begining to sound like another guy who used to hound VZW reps in here named Kingfrog who had a passion for antagonizing VZW reps.

Not me. But it is interesting to see you guys already got a rep with the other posters in the forum... Also tends to prove my point.

Nuff said.

kega

No, it is not nuff said. There are resp out there like myself that are doing exactly what we are supposed to be doing. We are not a minority or we wouldn't be so highly rated in Customer Service compared to the rest of the industry. Instead YOU and others like Kingfrog whom I mentioned are taking a few bad apples and lumping us in with them. That is highly offensive to ME. I do my job, work hard at my job, and I do it well. I wouldn't be doing this job for very long if I didn't.

Your posts are "boderline" same tone as the other bad apples your are speaking of. Tone it down & I might agree, otherwise you too are just making my point...

kega

Honestly, Kega I think all he's trying to say is that not all customer service reps or sales reps are as bad as the ones you've ran into. While we are sorry that you had this experience it isn't like the entire company is the same way. There are plenty of eggs in the grocery store but every once in a while you open up a carton a few might be busted...now we try to weed out those busted eggs as much as possible.

TheVZWMan said:
Honestly, Kega I think all he's trying to say is that not all customer service reps or sales reps are as bad as the ones you've ran into. While we are sorry that you had this experience it isn't like the entire company is the same way. There are plenty of eggs in the grocery store but every once in a while you open up a carton a few might be busted...now we try to weed out those busted eggs as much as possible.

TheVZWMan,

If most of the posts were like yours, I would back you 100% and even defend Verizon from its detractors.

However, due to the number of flames & borderline-flames I have both seen posted in here & received on what was a "well-intentioned, well-thoughtout, well ...
(continues)

Tone is always my strongest point in my performance. Consistantly. The only time here I will "flame" someone is when I become offended myself, and as I stated your lumping all VZW into one pile with those that you rightly do have a beef against is offensive to me. If you want me to show you respect, then how about you show us some respect also? You started off on a bad foot as I said by say ALL VZW CS reps are arrogant, which I am a VZW rep so yeah, you offended me.

Dakz, you do prove my point. I may have accidentally lumped you in with the other bad apples, it is no accident now.

If you want to see how a responsible customer rep acts, read TheVZWMan's post:

https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

Of course, you already saw that and read my response to it when you posted your little dig here. If you don't want to be lumped with all the bad apples, don't act like one. Try to act like TheVZWMan and emulate him instead of the other bad apples in here.

kega

Thanks for the complement there Kega!

No Kega, again you aren't looking at everything here. Let's look at it all from the first response to you:

1st response: Was you had made a post about how you disliked VZW, VZW reps are arrogant, and would have left already if not for your wife being in contract, then having to resign when her contract because her phone was broken and you needed another.I responded asking you what the problem was. Was it user error? A manufacturers defect? Did you have insurance that is offered to all customers at activation? Did you look into purchasing the phone at full retail price?

You didn't respond, which is no big deal. You gave us nothing to go on and when you didn't answer I left it at that.

2nd response came when you stated again that VZW ...
(continues)

dakz said:
No Kega, again you aren't looking at everything here. Let's look at it all from the first response to you:

1st response: Was you had made a post about how you disliked VZW, VZW reps are arrogant, and would have left already if not for your wife being in contract, then having to resign when her contract because her phone was broken and you needed another. I responded asking you what the problem was. Was it user error? A manufacturers defect? Did you have insurance that is offered to all customers at activation? Did you look into purchasing the phone at full retail price?

You didn't respond, which is no big deal. You gave us nothing to go on and when you didn't answer I left it at that.
blockquote>
Dakz,

...
(continues)

I messed up the formatting of the post above... arrrrgh.

dakz said:
No Kega, again you aren't looking at everything here. Let's look at it all from the first response to you:

1st response: Was you had made a post about how you disliked VZW, VZW reps are arrogant, and would have left already if not for your wife being in contract, then having to resign when her contract because her phone was broken and you needed another. I responded asking you what the problem was. Was it user error? A manufacturers defect? Did you have insurance that is offered to all customers at activation? Did you look into purchasing the phone at full retail price?

You didn't respond, which is no big deal. You gave us nothing to go on and whe

...
(continues)

You are correct, I went back and looked. It was jamseiv(sp?). Sorry for the mistaken identity on that part. It still does not change the rest of the times though when I responded in a curteous and professional manner as was told by you that all of us VZW reps are arrogant. As I said, I am offended by a stereotyping based off of a few bad apples. VZW employs thousands of people. Basing your opinions off of a few of those people, and then making broad catagorizations about people who actually do well at their jobs isn't right no matter how you look at it.

You are an idiot if you think you can compare wirless service years ago to what we have now. it is like comparing what we have now for computers and what we had during the 80's, there is no comparison or like comparing the first cars made to what we have now, basically comparing apples to oranges.

That is a really silly way of looking at it, or at least comparing it.

When you go grocery shopping I'm sure there is a particular bar of soap, or shampoo, or cereal, or whatever that you like more than any other kind there. And even though it costs you an extra couple of quarters you're more than willing to pay it because you know it is a quality product that has never let you down before.

Similarly, VZW customers (many of them, at least) are willing to pay the extra money for service they know is dependable rather than running the risk of picking up the service with the "toy in the box" that is nowhere near the quality they're expecting.

This explains why many of the nickel and dime customers go to other carriers and come back to ...
(continues)

You're looking too deep into it. That wasn't meant to be an analogy. He stated that people who are out to get the best deal and save a few pennies (or dollars in this case), are bad or unloyal customers. They're not. They're simply being thrifty which is not a bad quality at all. My point was, if he goes to the grocery store and buys the best deal on potato chips that week, does that make him a bad customer?

It just makes him conscientious. As are we all. Nobody likes trading in one service for another, only to pay more for less. Coverage isn't as perfect for vz as their map would indicate. sounds like the customer liked what he had, but fell victim to the endless marketing effort on vz's part. Ok though as mOnkey saved the day.

Man basically what you are asking for is for VZW to take the best of what every other company has and combine it the VZW service without raising the price.

The first thing many customers tell me is that they do not want games on their phone, so VZW solution is to take the games off of the phone charge those customer who do want them.

VZW is very competitive minutes wise, look at the 2000 minute plan for $99.99, unlimited weekends, free in-network (with the company with the largest network and the most customers equals a potential for a hell of a lot of minutes).

Two cents for incoming text is reasonable considering Cingular charges .10 both incoming and out going.

LNP recovery costs VZW is the lowest in the industry.

No ...
(continues)

cooldog said:
Maybe Verizon would be better over all if they would spend more time looking outside of their company, at what people actually want in a wireless provider, and less time looking internally at their precious bottom line (and throwing around untrue slogans.

Yeah, Verizon has nothing good to offer, thats why they have the MOST customers of any other US carrier.

Name one company that doesnt look at their bottom line? Sorry to say but businesses are in business to make money not do you favors

As for the text messages, I like getting them, but I don't like paying for them

Yeah and I like the Ferrari Enzo, but why should I have to pay for it, since I like it they s...
(continues)

😳 A little harsh, don't you think Schnoze? Fact is, there's not a whole lot of what cooldog is asking for that wouldn't be nice to have. Maybe someday, manufacturers will offer CDMA handsets w/ SIM cards. The point about the TXTs I do see as rather valid, although you make a good point about informing friends/family/etc. as well. It would be nice to have a choice to stop/filter these messages. (NOTE: you can request to have all TXT/PIX incoming & outgoing blocked entirely). 7PM start time? Well, okay fine, sure sounds nice, but for that (and rollover for that matter), it really is a "spoiler" as you put it. Nice features, not a necessity.

Yeah, I guess that was a little harsh; but it's tough love

Biggs said:
😳 Maybe someday, manufacturers will offer CDMA handsets w/ SIM cards.

Verizon does. They now have a handset that goes overseas, hence GSM. Samsung A790. 😈

Biggs' reply was in regards to my question asking the original poster if he/she can show me a cdma phone besides the a790 that is made w/ a sim slot. He was implying other than the current cdma/gsm phone we have

schnozejt said:
Biggs' reply was in regards to my question asking the original poster if he/she can show me a cdma phone besides the a790 that is made w/ a sim slot. He was implying other than the current cdma/gsm phone we have

Well since that is the first phone ever made worldwide with that capability (cdma,gsm) and it just got approved on Verizon, it looks like he didn't do his homework =)

Maybe you didnt understand my post. Biggs was stating that maybe cdma phones will be made w/ sim slots besides the current a790

k, first of all, you can block txt messages. perhaps you should ask questions before screaming about things.

why should verizon put a ding in their profit when we are still #1 in net adds? obviously, these small complaints of yours are not enough for you to change. we are not the cheapest, we are never going to be the cheapest, so deal with the price. and in return, you get the best customer service and overall coverage in the country. Do we have our weaknesses? You bet. But we have the fewest drops, the fastest data connection..excuse me, nextel has the fastest, but they cover only one insignificant market with it...

So, once again, tell me why we should do anything different when we are adding 1.5+ million customer per quarter and ...
(continues)

I know you can block text messages. Is Verizon that arrogant that they can't see what others are offering? Free incoming text messages should be a given, unless they give you some way to see you are getting a text message, who it is from, and then be able to accept or deny it(like I can when someone calls me).

Don't get me wrong, I love text messages and I use them all of the time, but I just wish they were free incoming like I had with ATT (and many other operators do the same).

Do only people that work for Verizon write and respond to messages in this forum or are there actual end users like me here?

Im an end user too. and believe me, I dont fall into the drone habits of verizon is the best. Believe me, I have been known to curse verizon here and there. to be honest, if i didnt work for them and get a good deal, i probably wouldnt have their service. too many limitations i have to deal with in florida.

as far as arrogance? are you kidding me? you ever sell your car? are you telling me you wouldnt take $15000 bucks for your car if you could get it? But the guy down the street is selling his same model for a grand less. How arrogant of you to sell your item for more than someone else. Same principle. We dont care what others are doing. We care what we are doing. We care that we alone can afford to spend 200 million a year in florida...
(continues)

Could you clear this up, are you an end-user who works for Verizon, or are you an end-user who doesn't work for Verizon?

You are right about the car analogy. I still am not convinced that Verizon has as good of network as it could be. Can you tell me when Verizon is going to upgrade their network in SLC UT?

Vzw has the largest national network over any other wireless company. We also have the best customer service as I stated before. I'm not currently a end user of VZW currently but that is no fault of VZW's my credit just sucks is all. So I had to go with Cricket, and let me tell ya something Cricket for my local area may be unlimited, but there cx service sucks, and I can't ever take my phone with me if I travel, which is a real draw back because I go to Florida quite frequently. Seriously if the really stupid crap don't stop then the gov't may just step in again and put a end to all the idiocy. Just like they did with ma bell but it the reverse.

Something my father once told me comes to mind from your comments...You can want in one and sh!t in the other...see which one fills up first...VZW is not "every other company" I'm sorry that the things that we offer are not fitting to you, but to a lot of other people seem to like it. And unfortunately with 40.4 million customers we try to take as many suggestions as we can but things can only change so fast here. I understand what you're wanting. But to be completely honest it'll change in time, don't rush it...good things come to those who wait....oh yeah and patience is a virtue.

As for the txt messaging again we're not AT&T...as for the incoming...if you like the feature and you use it you can either a: accept the fact that you get c...
(continues)

"I understand what you're wanting. But to be completely honest it'll change in time, don't rush it...good things come to those who wait....oh yeah and patience is a virtue."

When are these things coming? We've all been waiting for a long time.

Does the janitor know when the school levy is going to pass? No. VZW is constantly making updates and upgrade to it's calling plans. They might be small things here and there but they are changes. I am a lowely Customer Service Rep. Sorry but since I am not in the Marketing Dept. I know just about the same stuff as you

Isn't that the truth, 9x's outta 10 the cx knows about changes a week or more before anyone in this call ever even hears about it.

And that is part to this website...about a year and a 1/2 ago we had a rep on here who was always tellin people what was coming up before it was even ready to come out. Caused some problems because the rep would give out dates and if they were delayed people got really upset. Due to this we do not get notification of upcoming things till they're basically up on us

cooldog said:
Is Verizon that arrogant that they can't see what others are offering? Free incoming text messages should be a given, unless they give you some way to see you are getting a text message, who it is from, and then be able to accept or deny it(like I can when someone calls me).

VZW $.10 to send, $.02 to receive
Alltel $.10 to send, $.02 to receive
AT&T Wireless $.10 to send Free incoming
Cingular $.10 to send $.10 to receive
Sprint $.10 to send $.10 to receive
T-Mobile $.05 to send $.05 to receive
Nextel, their page was accessing slow so I got tired of waiting.

Straight off the web pages. Looks pretty competitive to me.

I think the point to be made is BaldManWalking's arrogance is indicative of the arrogance of Verizon in general. Right now they may be doing well, but squandering public goodwill by continually trying to pickpocket their customers (the intentionally crippling of the bluetooth file transfer on the V710 comes to mind) will eventually bite them in the a$$...

I for one am tired of it and am actively looking to switch carriers. Right now you may be adding 2 for every 1 you lose, but if I ran a company I would be looking to add 10 or more for every 1 I lost... I would do this by being more competitive on price and the product I offered compared to what my competitors offered...

Cell phone service is fast becoming a commodity item, and to ...
(continues)

ill drink to that! *cheers*

i work for att, you should come on over to the bright side. we are actively competitive and WANT your service! I would recommend fullfilling whatever agreement you have with verizon while paying close attention to the details of the att/cingular merger, we will have great things to offer once complete, and even pre merger completion, *in case you want to mosey on over before hand =)* Not only will verizon no longer be the largest wireless carrier post merger, but the combo of coverage area will blow the minds of our users! And hey you cant lose with our 30 day buyers remorse period!, try it if you don't like it return your phone and all you pay for is the usage on the days you had it, you cant beat that with a baseball bat on opening day a...
(continues)

This is the attitude of an employee working for a company striving to be #1...!!!

Compare his statements to the arrogant, insulting statements that the posters who claim to be Verizon employees post on here. Then tell me that Verizon will continue to be #1... No way.

If Monkey's attitude is indicative of what Cingular/AT&T post-merger attitude will be, I have no doubt they will pass up Verizon in terms of better phones, better plans, better coverage and better service...!!!

cheers,

kega

lol, m0nkey is a SHE =) and goodngiht, my shift is up....it was a slow one!

YOU HIT THE NAIL ON THE HEAD!!!

I am almost willing to jump to Sprint. The coverage may not be as great, but I am sick of Verizon!

Greed and arrogance are no way to treat loyal customers.

Kega said:


Cell phone service is fast becoming a commodity item, and to try to "brand" it and charge a premium is or will soon be folly IMHO. Look at the airline industry. People view purchasing tickets & flying as necessary and they shop vigorously on price... Verizon could learn something there.


cheers,

kega

Yeah let's look at the airline industry. Try USair, they always have cheap flights. Oh wait, they are in the midst of bankrupcy procedings and asking all of their employees to take a 23% pay cut. Those cheap flights worked well for them....

😉

shadedpain4 said:

Kega said:
Cell phone service is fast becoming a commodity item, and to try to "brand" it and charge a premium is or will soon be folly IMHO. Look at the airline industry. People view purchasing tickets & flying as necessary and they shop vigorously on price... Verizon could learn something there.

cheers,

kega

Yeah let's look at the airline industry. Try USair, they always have cheap flights. Oh wait, they are in the midst of bankrupcy procedings and asking all of their employees to take a 23% pay cut. Those cheap flights worked well for them....

😉

Shade,

They (USAir) still have to deal with their "competitive environment"... The fac...
(continues)

Thanks for taking that lighthearted like i meant it Kega, I was just poking fun. 🙂

I actually dont know tons about the airline industry, but isnt Southwest kind of a niche airline? Does it fly in all regions of the country and internationally?

~P

shadedpain4 said:
isnt Southwest kind of a niche airline? Does it fly in all regions of the country and internationally?

~P

I don't think international(???), but to most parts of the county I think so(???)... Not sure myself, been so long since I have flown much I am kinda out of touch on that...

But they are very profitable! 😉

cheers,

kega

I would like to point out that going from 400 minutes for 39.99 to 800 minutes for 59.99 may be a 50% increase in price for a 100% increase in minutes, nice deal.
As for text messages, a text msg block is available all you have to do is ask.
Battery life is similar in most phones sold by any carrier across the board.
As for all your other requests, many are provided by the competitors one of which you switched from.
Why did you switch? My guess is coverage. Did you ask AT&T to provide this essential service?
I'm grateful that most of our customers recognize and appreciate the value of VZW service and realize that there is a premium for a superior product.

Almost forgot. PRL updates are automatic is several markets and this should be implemented nationwide by end of year. 🙂

Well I work for att and I have verizon. I do agree that verizon needs to lighten up with the text messages and offer more games simply because those are features that are in demand right now and a good business should be able to keep up with whats current to stay on top. As far as phones go they could stand to have better selections, they are slowly getting there. I don't mind waiting a few extra months for them to drop a new phone because at least I know(or hope) that the phone has been through enough testing and should work properly. I would choose Verizon over any other carrier especially attws because the service sucks and the phones are crappy. Yeah atts offers lots of features but the service is terrible, customer care is awful, and th...
(continues)

so when's a new phone coming??? ny thing by Oct 1st week?? cos my contract's getting over and i was wondering how long to wait fo a new phone. ☹️

Ya, Besides "Darth Vader" approves, now how can you go wrong with that?

Are you joking? All of the features I listed are provided by other WSP. I am not asking for anything new.

Why do you guys always take everything I say and take it to an extreme? Is that the best discussion you can have? If this is the way verizon works, then no wonder they add new features so slowly and so far and few between. All they do all the time is discredit complaints and suggestions by saying "we can't give it all away for free."

Newbie -

I'm wondering if you'd do all of us tenured reps who value their customers a favor and SHUT YOUR PIE HOLE.

Thanks.

YOU'RE IN CUSTOMER SERVICE?!?!?!?! 😳

May I suggest you shut yer freakin trap before you get flamed beyond all belief. People who treat a customer suggestion or complaint like that should be hung up by thier pinky toes and made to listen to Barry Manilow until they choke on thier own puke. And by the way, any, and I do mean ANY customer complaint is a valid one that needs to be solved. That's not just corporate BS either. If you're the customer and something you don't like pops up then what do YOU do, huh? You complain, and whine and cry until you get your way. Now I'm kinda new to this whole sales gig myself, but we're all customers in some form or another and YOU sir the crappiest kind of all. You're the kind that puts his/her o...
(continues)

If you dont want to block text messaging as a whole, you can also go to vtext.com and block individual addresses/numbers from texting you.

Good call!

Sorry to hear that. Why did your wife need a new phone? Was it broken by user error? Did you have Wireless Handset Insurance on the phone that is offered to every customer at activation for $3.99 a month? Did you look into other options such as buying a refurbished phone off a retailer or doing a search on EBay?

Looking at the comparison I made about rate plans, as well as the text messaging pay as you go rates I just posted on another reply VZW is right in line with the rest of the competition. If you don't believe me, go look at their web sites and compare yourself.

Also while you are looking up this information, make sure you read those companies fine prints also because every company has them. If it has a contract, you better beli...
(continues)

only ld in the west doesn't have LD free

ahhh - I didn't think of other regions (we're in the MW)! Thanks!

idigapony said:
The Local Digital Choice plans do include LD, and if it's a newer plan even the MTM is nationwide. If your plan is very old, that might be why you don't have LD. Unless you mean roaming?

MTM on LDC is local(meaning your coverage area), not nationwide(which is your coverage area on the America's Choice plans). Also LD is on LDC price plans $49.99 and higher. At least in the south.

idigapony said:


The Local Digital Choice plans do include LD, and if it's a newer plan even the MTM is nationwide. If your plan is very old, that might be why you don't have LD. Unless you mean roaming?

🤣 🤣 🤣 🤣 🤣 🤣
MisinformationAtItsFinest 🤣 🤣 🤣 🤣
🤣 🤣 🤣 🤣 🤣 🤣

schnozejt said:

idigapony said:


The Local Digital Choice plans do include LD, and if it's a newer plan even the MTM is nationwide. If your plan is very old, that might be why you don't have LD. Unless you mean roaming?

🤣 🤣 🤣 🤣 🤣 🤣
MisinformationAtItsFinest 🤣 🤣 🤣 🤣
🤣 🤣 🤣 🤣 🤣 🤣

Not sure what's funny? Here in the Midwest, this is exactly the case. It was a big to-do a couple of weeks ago that the LDC In network became nationwide and LD is definitely included. Maybe you're in a different region and I should have identified mine, but your laughing puzzles me.