Another Lowest Drop Call Research
RCRNEW.COM
Research: Sprint Nextel has the fewest dropped calls
By Kelly Hill
Story posted: February 21, 2007 - 12:58 pm EDT
Corporate wireless management company mindWireless has stepped into the fierce debate over which carrier truly has the fewest dropped calls, offering up its own data that shows Sprint Nextel Corp.’s CDMA network usually is the most reliable.
MindWireless said it used a sample of more than 80 million calls placed and received between Jan. 1 and June 30, 2006, as the basis for its conclusions. The company defined a dropped or “duplicate” call as “a call from a cellular device to another wireless device or landline placed within two minutes of a prior call to the same destination, with no call between.” The...
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Research: Sprint Nextel has the fewest dropped calls
By Kelly Hill
Story posted: February 21, 2007 - 12:58 pm EDT
Corporate wireless management company mindWireless has stepped into the fierce debate over which carrier truly has the fewest dropped calls, offering up its own data that shows Sprint Nextel Corp.’s CDMA network usually is the most reliable.
MindWireless said it used a sample of more than 80 million calls placed and received between Jan. 1 and June 30, 2006, as the basis for its conclusions. The company defined a dropped or “duplicate” call as “a call from a cellular device to another wireless device or landline placed within two minutes of a prior call to the same destination, with no call between.” The...
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They are basing it on is duplicate call within 2 mins of each other. This doesn't mean the call was dropped, or even determines who dropped the call.
Why don't they do a test for.... Dropped, Incomplete, Failed Calls and Call Quaility with real customers in all markets... not that a study or a lawyer is going to tell me who is the best anyways, I'd take word of month over an ad
Why don't they do a test for.... Dropped, Incomplete, Failed Calls and Call Quaility with real customers in all markets... not that a study or a lawyer is going to tell me who is the best anyways, I'd take word of month over an ad
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I agree with you on that, obento, too an extent. The ads are BS. thats why I like Consumer Reports. lok at their january issue. thay rated all carriers again, as they do every year, by exhaustive research of real customer experience in dozens of national markets.
but as far as word of mouth... all companies have their peanut gallery and and their trolls. And the industry as a whole is one that people love to hate. look at this forum for example. its mostly people just griping about one thing orr another.
Theres no substitute for personal experience. Find out your new company's return policy. Grill your new service and phone. return that mofo when it dissapoints you and d the same again til you find what you like. read what you ...
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but as far as word of mouth... all companies have their peanut gallery and and their trolls. And the industry as a whole is one that people love to hate. look at this forum for example. its mostly people just griping about one thing orr another.
Theres no substitute for personal experience. Find out your new company's return policy. Grill your new service and phone. return that mofo when it dissapoints you and d the same again til you find what you like. read what you ...
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Cingular’s own network—the one it operated before it acquired AWS—averaged a duplicate call rate of 11.3 percent, while T-Mobile USA Inc. came in with 13.8 percent. Sprint Nextel’s iDEN network placed last with an average duplicate call rate of 14.6 percent over the first six months of 2006.
WTF is this supposed to mean? There is no such a thing a Cingular's 'own' network. Right after the merger (back in Nov 2004) there was ONE network. And there was no way that you could tell whether you were on the Blue or the Orange network....
WTF is this supposed to mean? There is no such a thing a Cingular's 'own' network. Right after the merger (back in Nov 2004) there was ONE network. And there was no way that you could tell whether you were on the Blue or the Orange network....
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I tried to call my friend who has Sprint to let him know about this, and I got the "Outside Coverage Area" message. (j/k)
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Several thing's wrong with this article.
1. A duplicate call rate is NOT the same metric as a dropped call. They're assuming that if a call is made twice within two minutes it was dropped? Well we as humans do forget things sometime, and I often find myself calling the person back as soon as I hang up.
2. Percentage rates that high?! The figures themselves show that this "study" should be scrapped! No wireless carrier in the U.S. experiences anywhere near the range of 5-14% dropped call ratings. It's more in the 1-3% range for the top four. Can you imagine what a hassle mobile phones would be if this information was actually true? That's like dropping one out of every ten phone calls.
3. This was not a controlled experiment. The article...
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1. A duplicate call rate is NOT the same metric as a dropped call. They're assuming that if a call is made twice within two minutes it was dropped? Well we as humans do forget things sometime, and I often find myself calling the person back as soon as I hang up.
2. Percentage rates that high?! The figures themselves show that this "study" should be scrapped! No wireless carrier in the U.S. experiences anywhere near the range of 5-14% dropped call ratings. It's more in the 1-3% range for the top four. Can you imagine what a hassle mobile phones would be if this information was actually true? That's like dropping one out of every ten phone calls.
3. This was not a controlled experiment. The article...
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RUFF1415 said:
All in all, if Sprint wants to tout fewest dropped calls based on this particular information they're going to have a hell of a time doing so.
hey! they have 'the most powerful network'... a lawyer in a commercial said so!!! 😈
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you know why they can say that. They have more spectrum then the other top 3 carriers combined. That in turn makes them have a pretty powerful network. No lets see if they can do what they have said they will do!
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yeah, cuz plp are going to stop talking and replace voice communication with 'emails' Pluh-lease!
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ok what I don't get is all the companies know how many dropped calls they have. Alltel is a perfect example. If your call is dropped they automatically credit you one min back to your account. So with that said if they all provided the data we can truly see who has the most and least dropped calls.
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A carrier admitting they have dropped calls?!! That won't happen... what if the results are edited... like say Sprint only reports post-paid dropped calls like when they only report post-paid numbers in some parts of their quarterly reports
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what is to say cingular and verizon post their numbers correctly. What you are saying is don't trust anyone or anything a company says. So does cingular really have the most subscribers? Maybe alltel lies and they have the most subscribers but just don't want to admit it?
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Yes, I always wonder when they post their net add and such, how many are actually for their service and not some re-seller or MVNO. If I join a network, how many real mobile to mobile people can I call. Cingular and Go-phone, Verizon and Inpulse #'s only. Not the tracphone and others #'s that come into the net adds. I'm sure they cannot be like Enron or something and post false quarterly reports but they can mess with the numbers where there is a certain truth behind it.
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I understand that it's misleading for wireless companies to make a blanket statement about being able to call all XX million of their customers for free...but the reality is that nobody is going to be calling millions of users, so nobody complains.
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wombough said:
ok what I don't get is all the companies know how many dropped calls they have. Alltel is a perfect example. If your call is dropped they automatically credit you one min back to your account. So with that said if they all provided the data we can truly see who has the most and least dropped calls.
Cingular does the same thing. Look at your bill and under the feature code you will see that.
And side note, Cingular has been doing this since before Alltel did it....
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crackberry said:wombough said:
ok what I don't get is all the companies know how many dropped calls they have. Alltel is a perfect example. If your call is dropped they automatically credit you one min back to your account. So with that said if they all provided the data we can truly see who has the most and least dropped calls.
Cingular does the same thing. Look at your bill and under the feature code you will see that.
And side note, Cingular has been doing this since before Alltel did it....
oops. sorry. for some reason forgot i was in a different forum. if there happens to be a cingular cust in here, they can check the bill. sorry guys.
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LordObento said:“We are constantly bombarded with advertising from wireless carriers claiming to offer the fewest dropped calls, making it hard to decipher the truth,” said David Wise, managing director of mindWireless. “Because we manage over 130,000 wireless lines for our clients, with access to detailed call data, we have a very accurate view into actual calling patterns—and the results surprised us.”
I guess I wonder about many things when I read this. Were all users evenly distributed throughout the sample areas? Meaning, did they test the same number of lines in the same area? You know, 'X' number from each carrier in any given city. If the distribution of users has no parity, how can the sample be ...
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I have had Sprint a long time and am very happy with my service. I've been on nine years and plan to stick around for quite a while. I sell Sprint/Nextel, too, and most days love my job (it is retail and partial commssion sales, so 100% great days are nearly impossible). And you know what I thought when I first heard about this?
"Damnit...here we go again!!"
Seriously, the fewest dropped calls thing is SO tiresome, at least to me. I really hope Sprint doesn't stick on to this...though it would be better than Power Up 🙄
As Mark Twain said, "There are lies, damn lies, and statistics." 😈
"Damnit...here we go again!!"
Seriously, the fewest dropped calls thing is SO tiresome, at least to me. I really hope Sprint doesn't stick on to this...though it would be better than Power Up 🙄
As Mark Twain said, "There are lies, damn lies, and statistics." 😈
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I too have sprint, but will not as soon as the contract expires: third-party claims of dropped calls is hysterical; cingular's OVER THE TOP campaign touting their "leading independent researcher" backing them up. When Verizon gets their YEARLY top o' the game claim from Consumer Reports, they don't go nuts. I work for them now, and we have explicit instructions NOT to advertise that fact.
Sprint was marginal in OK, and SUCKS in IL.
Sprint was marginal in OK, and SUCKS in IL.
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