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Replying to:  HELIO Faq's and my opinions. by bigmoneymike   May 9, 2006, 2:25 AM

Helio poor customer service and employment

by fight4yourrights    Mar 31, 2007, 2:37 AM

I know this is gonna be friggin long but Helio and Sky Dayton need a kick in their ass and they did me wrong

Really it boils down to how the employers treat their downline
I mean if it werent for them, they'd have no business

Same goes with your job and business

It's not a meat factory where if you get minced and diced and swallowed only to be replaced by new meat

As far as supervisor goes
These companies are telling what is called a mentor, who is just someone helping out with issues and not actually qualified to be a supervisor take calls

Say that their a floor supervisor and the thing is many of these people havent been on the floor for a month
They've never been in a managerial type position
They are kids that are playing in the corporate game because their bosses don't want to do the work or that are overloaded with work

And they still get paid $9 an hr instead of $30,000 yr

Clientlogic does it with Directv, logitech, sony, ampd and Helio, which is leaving to be replaced by Onstar
They currently have over 200 lawsuits going on right now with issues of not paying their help for overtime and stuff

More people need to open their mouths and voice the issues

Its a travesty in this country that its bad that you open your mouth and tell people you were treated badly

Is it a form of retailiation?

You damn well are in your right to express how you feel about how you were mistreated as not only a customer but as an employee

Because if you don't
They win

I seen mentors not helping agents for months
Mentors not even around on the floor when agents needed help
Mentors who shouldnt even be mentors
And I've mentioned some of these things before only to be let down and not understood by not only upper management but by the site director who controls the call center

I actually had a trainer who I was with for months question me why there was so many escalations that I was coming upto people with
Well if I knew how to deescalate customer issues I wouldnt be asking for help in the first place
That's why we have a buddy system so we can ask our buddy for help
And if the system implimented was in working condition you wouldnt have so many escalations

Thats common sense

For months we've had some of the same escalations not fixed
MMS issues
Billing issues
WAP issues
Why?
Because someone or a group of people arent doing whats necessary to fix the issues

Theres only so many excuses you can say until it gets out of hand to members
Wheres the help?
Isnt there something that can be done?
To make our job more efficient?

You don't know how many hundreds of members I heard screaming and yelling because they couldnt send a pic msg or that they had to pay pro rated fees or big deposit
How many members complained that they heard different stories about an issue and how many agents they had to speak to?

And the thing is to drown the issues they just dump some people and get a new training class
But all their doing is filtering the people and not fixing the issues that plagued the company for months

Companies of any type need more incentives for their employees and not Nerf balls and more incentives for prospects
Like movie or hotel show tickets
Cash spiffs
Money off phone bill for loyalty
Free phone or plan
Free food and not pizza all the time
Paid Time Off for a day
More than $10 for a sale and not $4 when the company makes $100
Yearly pass to wherever

They are not children

For a company of this size it shouldnt be much effort or question to do at least half of these

Too many agents on up depressed and not motivated - I seen it and heard it every week
More pay for the tasks that they do - for people in management to get under 30 grand a year in a job thats big to deal in the first place with is not right AND these people controlled 100 agents
And those with senority should get first dibs at bigger positions rather than a newbie

More respect from one another
The 20 yr old database program CCBS to be running faster or a different program that runs
Not being yelled at when finishing notes after a call only to get another in a split second
Computers and phones in great running condition where they don't break down so often
Available cubicles and good seats to sit on
Shorter scripts as people want short, sweet and to the point answers and not 15 minute calls
Quality requirements to be more realistic and not so harsh where if you forget to do 1 thing you get automatic zero
Agents on up that have been on the floor more than 6 months to get internet priveledges
Pep rallies to motivate one another
Weekly Refresher training


People in America are supposed to be able to voice their rights and opinions on the basis of Free speech and freedom of expression so that they can have a decent life instead of having to go fend for themselves and look for another job that might do the same damn thing

As long as its not a lie

I back everything up and there are many others that need to voice the issues for the sake of whats right and for the people and not just for themselves

In closing I am wrongfully accussed of giving out my logins to at least 2 Helio employees
in Tier 2 says the sod boy
Could be more when I wasnt even on the floor
To not get a thorough investigation to determine who actually did the scheming
EVEN after I asked management to bring in the suspects - that are still working today on the floor except the guy who took the fall for a girl who quit when they wanted to suspend him

For months I had been discriminated against due to my stature by multiple agents and mentors and some coaches

I lasted 10 months and seen many come and go and over a yr in whole

Good luck folks in whatever you do in life and don't ever be afraid to speak up for your rights and the rights of your peers

I can't wait to turn my phone in

Wonder what I should get

For awhile I liked that VCAST phone Verizon made
But I keep seeing Samsung as being a top item in reviews

ITS TIME TO FIGHT' !

Alan
rated 23rd best in cust svc and the only one who passed the class test

http://www.workplacefairness.com »

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