I currently have the Drift, and I have insurance. My phone is not working very well and I suspect it will call it quits here soon. I have had it long enough but see that the Drift is no longer a phone they carry. If I have to use the insurance on the phone how will that be handled. Is there a specific replacement phone I will be issued, and I given the amount the phone was worth toward whatever phones they currently carry? If anyone knows which way it will go I would really appreciate it. For all I text I would like to upgrade to the ocean, but am curious how it will all play out.
I'm sure they still have the "drift" in the warehouse for warranted exchanges/insurance claims, but if not You will probably get the heat since it is the cheaper of the 3 currently available. You wont get a credit for your phone.
You will have to pay $50 and they will send you a refurbished Drift (at least that is how the contract read when I got the insurance). If you have had your service for a year, you could just get the new member price on the ocean. If the phone can last, Helio submitted for FCC approval for the Ocean 2 although the only known difference so far is that it is thinner.