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Helio IS an MVNO of Sprint and Verizon Wireless

Yean

Aug 4, 2007, 9:40 PM
guitarprincez86, I stand corrected, you were right. Helio is an MVNO of Sprint and VZW. I got in touch with Helio's tech dept, and this is what Helio informed me, via email:
_____________________________________________

Hello from Helio, this is Jesus,
Thank you for your inquiry.

XXXXXX, thank you for contacting us via e-mail! and for your interest
in the company as well.

Helio's MVNO is in fact Sprint and Verizon, feel free to contact us
with any more questions you have as we would love to have you in our Helio
family. Have a great day!

I hope we answered your question. If we didn't answer your question or
if you have additional questions, please send us another e-mail at the
address below.

Helio Member Care
Me...
(continues)
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wombough

Aug 5, 2007, 12:14 AM
if I am not mistaken they are a MVNO of sprint and under terms can roam as sprint service roams onto verizon! Which is free. However their main network is sprint!
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Yean

Aug 5, 2007, 6:31 PM
I thought so too. I'll get the answer and post it.
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wombough

Aug 5, 2007, 7:48 PM
I doubt their paying two companies to be a MVNO. That wouldn't make sense. But to have roaming partners would.
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Yean

Aug 5, 2007, 9:02 PM
I agree with you 100%. Especially with a low customer bade. Eh?
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guitarprincez86

Aug 5, 2007, 9:03 PM
all good Smile as far as if its an MVNO for both, im not sure, it might not be. according to training and what we're supposed to tell customers, we "run off of both sprint and verizon towers" as far as technicalities as to whether or not its an MVNO for both, i'm not sure.
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Yean

Aug 6, 2007, 11:10 AM
I will get the answer. So far Helio has given me 2 different answers. I will get the answer if Helio is an MVNO of Sprint and VZW.
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wombough

Aug 6, 2007, 6:59 PM
Just take a look at their prl data. If sprint is number one everywhere sprint has service then you have your answer. If verizon is above sprint on some then I guess they are a MVNO for both!
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Yean

Aug 7, 2007, 3:09 PM
Nice, never thought of PRL. I'm more than sure I'll find Sprint's PRL.
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Yean

Aug 7, 2007, 3:10 PM
Thanks for the info. I will put Helio's tech support to work, and get the REAL answer. I'm very curious. Wink
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SystemShock

Aug 16, 2007, 12:44 AM
Yean said:
I got in touch with Helio's tech dept, and this is what Helio informed me, via email:
_____________________________________________

Hello from Helio, this is Jesus,
Thank you for your inquiry.


Wow... Jesus works for Helio?!? Shocked

They must have more pull than anyone thought! Very Happy
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wombough

Aug 16, 2007, 5:44 AM
and poeple thought verizon was built by god himself. guess again!
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SystemShock

Aug 16, 2007, 3:53 PM
wombough said:
and poeple thought verizon was built by god himself. guess again!

Wom, how do you turn somethin' amusing on the Helio forum into an anti-Verizon slam?

Jesus H... get over it, already. Rolling Eyes
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wombough

Aug 16, 2007, 8:34 PM
I don't slam verizon. I don't care what people think about any network honestly. I debate just to do it. That is why this is a forum. You need to get over it if you didn't see the humor in it.

Not to mention I thought it was pretty funny. If you didn't I don't really give a crap!

Once again I am not against verizon I am against all these crazy ideas people have in thier head that verizon is soooo much better network wise.

Ampd used their network and people complained about hem all the time. It didn't' make amp the best most reliable network.

But anyway like I said I go for who works for me. And alltel puts verizon to shame in sc and nc. I know that for a fact!
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SystemShock

Aug 16, 2007, 9:15 PM
wombough said:
Not to mention I thought it was pretty funny. If you didn't I don't really give a crap!

Then you better be really into not giving a crap, because you're reaaallllyyy not funny. Rolling Eyes

VZW is only a company. When you get into a haterade jihad against them, you're as bad as the zombies who think they can do no wrong.

Perspective man, perspective. Cool
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wombough

Aug 16, 2007, 9:52 PM
I don't have haterade or anything against them lmao. I am against the people that think they are soooooooo much better then the rest! They are not they are a company as you said. And that is it. They all have their goods and bads. Verizon is a well managed company and has great advertising. Those fact alone is what makes them number one. Not their superior network because its not. It is overall = to sprint and alltel. Better in some worse in others!
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SystemShock

Aug 16, 2007, 11:26 PM
wombough said:
Verizon is a well managed company and has great advertising. Those fact alone is what makes them number one. Not their superior network because its not. It is overall = to sprint and alltel. Better in some worse in others!

Well, customer loyalty/churn figures would argue strongly against that, but you're entitled to your take on it.

I'm sure there's some areas where sprint and alltel are equal or better than VZW, but it seems like they are more areas where VZW is better. People don't stay with a carrier just 'cuz the ads are good, lol.
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wombough

Aug 17, 2007, 1:25 AM
no they stay with what they believe are the best. And if your advertising is the best most people that are not tech savy will believe what they hear!!

Just look at the job alltel does on their advertising! God help verizon if alltel was nationwide!!
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SystemShock

Aug 17, 2007, 3:00 AM
wombough said:
no they stay with what they believe are the best.

If the service isn't good, they leave. No ad with a dorky-looking guy in a jumpsuit is gonna change that.

If you honestly think that Sprint has double the churn rate of Verizon over just their advertising, I don't know what to tell you. Paranoid
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wombough

Aug 17, 2007, 6:03 AM
Peopel don't leave because their service is bad. You know why because they think verizon is the best so it will just get worse if they switch.

Retail is all about advertising. Why do you think they spend millions and millions? Because it doesn't work? No. It works. If it didn't they would not advertise and spend the money on something else.
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SystemShock

Aug 19, 2007, 9:59 PM
wombough said:
Retail is all about advertising. Why do you think they spend millions and millions? Because it doesn't work? No. It works. If it didn't they would not advertise and spend the money on something else.

Advertising helps make people sign up. It doesn't make them stay. Rolling Eyes
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wombough

Aug 19, 2007, 10:40 PM
It does if they are convinced by advertising they are with the best already!
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SystemShock

Aug 19, 2007, 10:49 PM
wombough said:
It does if they are convinced by advertising they are with the best already!

Okay. And then if they go to make a call, and they can't, what do they then believe? The advertising, or their own direct experience from five seconds ago?

Do you honestly believe someone would stay with a carrier if the service was absolute s***? "Oh gee, I can't make a call, but the ads are cool, so I guess I'll sign up for another two-year contract!!!"

People just aren't that stupid. Well, 99 out of 100, anyway... I always reserve a little room for the genetic throwbacks.

What you're trying to say is more applicable to situations where the service is so-so, not awful.
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wombough

Aug 19, 2007, 10:56 PM
someone else that read to much into it. I am talking about were the service is pretty = as it is in most areas of the country. If you think you have the best service and you get a droped call or can't make one you brush it off for a bit. People are dumb. Just take a look at the lounge or employees forum at some of the dumb questions they get. I would say only 5 to 10% of all mobile phone users have any knowledge of the industry or even how it works. And only 2% are an "expert" in the field.
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SystemShock

Aug 20, 2007, 12:21 AM
wombough said:
someone else that read to much into it.

Sigh, nope. This is what YOU said, a few posts up:

wombough said:
People don't leave because their service is bad. You know why because they think verizon is the best so it will just get worse if they switch.

Do you get why you're being confusing here? Rolling Eyes


I am talking about were the service is pretty = as it is in most areas of the country.

Now that you're finally being clear, yes, I think image can influence things a bit. But I wouldn't agree that service is equal in most areas... for example, in the Bay Area of California, Verizon is awesome, Sprint is 'okay' (at best), ...
(continues)
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wombough

Aug 20, 2007, 12:30 AM
no I don't see. I lived in Havelock NC. They had one tower in a 15 mile radius. You know that one tower can not cover the whole area so coverage was real spotty and you were in extended network (alltel) allot. I still heard people say verizon finally got here I am going to get them. Even after me explaining that they don't even have a tower in havelock yet and the nearest one is 7 miles away they will roam while in havelock they still went and got them. After they had them for a bit I say how is it. Oh great I don't roam I am in extended network most of the time. They must have fixed it. I just walk away shaking my head.

Verizon blanketed the tv with commercials right before they launched in eastern NC. And they are very clever to call...
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SystemShock

Aug 20, 2007, 1:34 AM
That doesn't even make sense. If they really were roaming on Alltel "most of the time", they likely would've had their service terminated by Verizon for roaming too much. Sad

Pretty much all carriers do this... if most of your minutes are roaming/'extended network', you're actually costing the carrier more money than you're worth.

Sprint, for example, will terminate you if more than 50% of your minutes are roaming minutes (some of their reps will SWEAR they don't, but they do, and its even on their website that they can do this, last I checked).
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SystemShock

Aug 20, 2007, 1:52 AM
SystemShock said:
Sprint, for example, will terminate you if more than 50% of your minutes are roaming minutes

LOL, I made it sound like Sprint will kill you if you roam too much. But I think everyone knows what is meant here. Laughing
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wombough

Aug 20, 2007, 2:35 AM
lol. Verizon does not do this. In fact ones that wanted to cancel due to no native coverage they were instructed to go to the store to have the phone set to some setting that picks up only extended network. ANd was told they are working on getting the towers up and running. Since verizon does not let you roam in your home area then when it does its their fault. I may believe they will cut you off if you sign up in cali but go to alaska and roam all the time. But when you are roaming in your home zip code were they claim to have service it would be a hard sell to terminate you!! LOL
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SystemShock

Aug 20, 2007, 4:07 PM
Pretty sure Verizon does do this, I've heard it from several different reps. But ok, it is possible they're making an exception in the area you're describing, since they are trying to expand into it.

I also suggest that we stop debating stuff on this forum, since its about HELIO, and we're starting to look like trolls, or rude, at the very least. Still think you were silly for tryin to turn a Helio/Jesus joke into an anti-VZW slam. Rolling Eyes

Finally, here's a cool site for you to visit, it lays out which carriers have licenses where, and whether they have a 850 MHz license (cellular) or 1900 MHz license (PCS) in a particular area:

http://www.wirelesswavelength.com »

Since you're military and move around a lot, it may help you narro...
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wombough

Aug 20, 2007, 8:46 PM
Yeah its good to stop. And thanks for th ewebsite just wish it was updated recently its pretty intresting!
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