Open Letter to Helio, Challange to change the following:
2.) Helio lets you send video attachments that are 176x144 but NOT 320x240 EVEN IF ITS UNDER 960k in size.. WTF??!
3.) I've had my Ocean for 5 days and I have yet to get the USB Mass-storage to work with Windows XP Professional SP2. I spent over 2 hours on the phone with various tech support who don't have a clue. One didn't even really know what USB wa...
I have a drift and haven't used the data portion that much but what I have used I like. I do share your concern about the limited file size upload. I can understand Helio not wanting people jamming their network with big transfers but yeah...1 meg is kinda small for just about anything these days. Maybe we'll see an upgrade to 5MB transfers sometime soon? baby steps would be better than nothing.
The concerns you have above do seem to be pretty logical and legit. Maybe we will see some or all of them get addressed and sooner than later hopefully.
I agree that the support has been a little lacking when I have talked...
I am supposedly one of their first members (June '06). When I first got the service I absolutely loved it. Customer Service was knowledgeable and very friendly, and any minor problems were resolved right on the spot or by the end of the day. Now, after fighting with their CSRs (this time, for three straight days now), I get the distinct impression that they have farmed out all Customer Service and Tech operations.
I work in sales and I am constantly on the road. The last thing I need is for a company to be putting unauthorized charges on my debit card when I rely on that card for road expenses.
And as far as the upgrade goes, customer service told me that I had been eligible for at least two months now, but no one bothered to notify me.
They have gone from being customer service oriented to being antagonistic to their customers. The...
No one has really trued to answer your question, mainly because its really only a Helio tech that can answer questions 1-3.
As for 4 if you want to be able to access your Helio albumn on a regular computer, from your Ocean just go to surf hit number 9 for helio albumn, go to the albumn you desire, and hit send. Send it to your email, view it from your regular comp.
as for the #5. Customer service for cellular carriers are irratic at best for the regular carriers, im sure if you give the mvno ones some time they will learn too.
sorry im not very technical, just wanted someone to try and put in an answer to your great post.