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Tracfone renewal nightmare

by timcanty    Dec 7, 2006, 1:01 PM

First let me say that I have two Tracfones and have been using them for several years.
My wife's was due to be extended and there was an offer on Tracfone for 400 minutes, an new Motorola phone for a year. It was less expensive than just purchasing additional minutes and a year service. So I proceeded to order it.

When I submitted the credit card I was told that the card was rejected (first time in my life) and I should go back and verify the information, which I did; twice. Stupid me I thought the card was bad as we had pushed it up pretty high with the wife's dental bills. So I used another card and it too was rejected. OK, something's wrong with Tracfone's system, right?

I called and placed the order with a human (not in the USA) and was told that the credit card was actually accepted 3 times for the first card and twice for the second. Bummer, I didn't want 5 new phones. The guy cancels the orders and try's my first card. No good. I placed the order on the second card and it goes through. All is all right, but now I need to find out what's up with my Citi card.

I call Citi card and they say that their system caught the 3 attempts to order from the same location and froze the card. Good work! I had them unlock it.

The next day I got online with my Citi card account and there are about $1300 total in charges from all over the place; Great Britain, Canada and Tucows. So I called and had the card canceled and they will send me a new number and an affidavit that I need to fill out to get the fraudulent charges removed.

Two lessons, never go back and try again, pick up the phone. And better yet, forget about this online credit card stuff completely. I'm back to calling in to place an order.

I have been fearless about online ordering for several years, but not any more. I suspect either there's a corrupt employee at Tracfone (somewhere in India) or the website was hijacked some how.

Citi Card reports that there have been several attempts at further use of my number. To be safe I also canceled the second card I used. Two of the places where the card has used record all telephone calls and will be turning the conversations over for investigation. One billing was from an ISP in GBR and that should be easy to trace to the originator.

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