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Replying to:  AVOID - AVOID - AVOID - AVOID - AVOID - AVOID - AVOID by gradofan   Feb 2, 2010, 9:12 PM


by gradofan    Feb 18, 2010, 5:43 PM


At long last... after 18 days of hell... I finally have recovered my original number, and my phone has been reactivated!!!

A great customer service rep in the Miami office of TracFone (not diligently worked with Verizon for two weeks to recover my number. She was great... and... never, never, never gave up... until she recovered it, and reactivated by phone with the original number.

My comments above stand - DO NOT USE's service, unless you can afford to experience what I experienced!

But... if you do... make sure you get to the customer service management team of TracFone's Miami office - don't spend even 1 minute on the phone with the customer service team - they have no idea what your're talking about... and... can do nothing more than "parrot" what's in their script (kinda like Osama Obama with his teleprompter - totally mindless drivel)!

I did ask the TracFone folks how it could happen, and how to prevent it from recurring. They had no idea how it happened, but seemed to suggest it had something to do with how their systems (Verizon's) did, or didn't integrate between the billing system and the activation system.

Their advice - monitor your credit card charges at the renewal date of the service each month, to make sure has charged your card... and... contact TracFone's customer service unit in Miami, if they haven't. However... I should note... I did just that... they had charged my card on the renewal date, which was a full 14 days, before they deactivated my phone and took my number. So... I doubt very much, if that really will help.

So... despite the valiant efforts of a great TracFone CS Rep... you're still much safer to "pay the piper" and use either Verizon, or ATT... as much as I hate to admit it. And... that's very likely where I'm headed... ATT that is... now that I have my number back.

"Over and out... signing off"

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